A place to create moments that matter Location : Woodston Walk, Nottingham with flexibility to cover other schemes as required. 100% onsite. Salary : £29,580 per annum, pro rata Permanent , part time, 16 hours per week, can be worked over 4 or 5 days between 9am to 5pm, Monday - Friday . Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life s changes, to resolving challenges with empathy and professionalism, you ll be a trusted presence and a force for good. What You ll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won t just be managing housing - you ll be creating safe, supportive environments where people can thrive. Every day, you ll make a meaningful impact in someone s life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required Successful candidates will under go a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day s leave to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
Dec 09, 2025
Full time
A place to create moments that matter Location : Woodston Walk, Nottingham with flexibility to cover other schemes as required. 100% onsite. Salary : £29,580 per annum, pro rata Permanent , part time, 16 hours per week, can be worked over 4 or 5 days between 9am to 5pm, Monday - Friday . Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life s changes, to resolving challenges with empathy and professionalism, you ll be a trusted presence and a force for good. What You ll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won t just be managing housing - you ll be creating safe, supportive environments where people can thrive. Every day, you ll make a meaningful impact in someone s life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required Successful candidates will under go a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day s leave to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is click apply for full job details
Dec 08, 2025
Full time
At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is click apply for full job details
Eden Brown are seeking a temporary ASB Officer working a contract in Lancashire The role will be 3 days a week (Flexible) Purpose: To provide a consistent approach to community safety, blending prevention, diversion and enforcement in order to help communities deal with potential and actual anti-social behaviour Provide an effective contact for customers reporting ASB so as to create a culture of confidence in our services, investigating and responding to all ASB complaints. Work collaboratively with colleagues in neighbourhood teams to update them on cases and issues within communities. Manage a safer neighbourhoods caseload, including initial assessment of seriousness and priority, investigation and legal recourse. Develop effective partnerships across neighbourhoods to address complex cases and issues identified in neighbourhood plans. - Undertake research and investigate opportunities for action and best practice, and to identify funding sources, prepare bids, and to seek to maximize effective use of resources for safer neighbourhoods work. Make best use of legal resources, conducting court advocacy, making maximum use of in house resource and liaising with legal services providers where necessary. Criteria: Knowledge and awareness of related housing regulations/ law Experience of delivering face to face customer service Experience of developing partnership working with support agencies, local authorities and community groups Good understanding of the social, economic and political context in the neighbourhoods in which we operate Apply now to be considered Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Dec 08, 2025
Full time
Eden Brown are seeking a temporary ASB Officer working a contract in Lancashire The role will be 3 days a week (Flexible) Purpose: To provide a consistent approach to community safety, blending prevention, diversion and enforcement in order to help communities deal with potential and actual anti-social behaviour Provide an effective contact for customers reporting ASB so as to create a culture of confidence in our services, investigating and responding to all ASB complaints. Work collaboratively with colleagues in neighbourhood teams to update them on cases and issues within communities. Manage a safer neighbourhoods caseload, including initial assessment of seriousness and priority, investigation and legal recourse. Develop effective partnerships across neighbourhoods to address complex cases and issues identified in neighbourhood plans. - Undertake research and investigate opportunities for action and best practice, and to identify funding sources, prepare bids, and to seek to maximize effective use of resources for safer neighbourhoods work. Make best use of legal resources, conducting court advocacy, making maximum use of in house resource and liaising with legal services providers where necessary. Criteria: Knowledge and awareness of related housing regulations/ law Experience of delivering face to face customer service Experience of developing partnership working with support agencies, local authorities and community groups Good understanding of the social, economic and political context in the neighbourhoods in which we operate Apply now to be considered Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.
Habinteg Housing Association is a pioneering provider of accessible and inclusive homes, with over 50 years of experience in transforming lives through thoughtful design and community-focused development. With a portfolio of more than 3,350 properties in over 80 local authorities in England, Habinteg is driven by a clear mission: to champion inclusion by delivering high-quality, affordable, and accessible homes that enable independence, choice, and dignity. Our work is rooted in the social model of disability and guided by our core value of inclusion. We aim to be agile, accountable, ambitious and attentive in everything we do. We believe that inclusive neighbourhoods benefit everyone, and we strive to ensure disabled and non-disabled people can lived together as neighbours. Through our Centre for Accessible Environments, policy advocacy, and tenant engagement, we influence national housing standards and promote best practice in inclusive design. Habinteg is in a very stable position (G1, C2, V2), with a strong foundation and a clear sense of purpose. This is a unique moment to join an organisation with a powerful mission and a renewed strategic focus. We are moving forward with a strategy that puts tenants at the heart of our services, builds high-quality homes, nurtures a high-performing and happy workforce, and continues to influence. We are seeking a visionary Chief Executive to lead Habinteg into its next chapter, someone who shares our passion for equality and inclusion, and who understands the transformative power of accessible housing. The CEO will need to have a strong operational grip while being externally focused, championing our mission and pushing for the development of more accessible homes across the UK. This is a role for a credible and confident leader who can deliver the impact Habinteg needs, advocating for inclusive housing, influencing policy, and shaping the market. The CEO will play a vital role in ensuring Habinteg remains a respected and effective organisation, capable of driving change and delivering on its mission. We are looking for someone who has operated at CEO or C-suite level in a customer-focused business within a regulated sector. The ideal candidate will be an ambassadorial, collaborative, and people-focused leader, someone who can inspire, engage, and lead Habinteg through the next stage of its journey. If you would like to hear more or have a confidential discussion, please contact our recruitment advisors at GatenbySanderson: Rosie Gunn - Simon Wing - Marnie Lodhi - If you would like to apply, please click Apply. Closing date: Monday 8th December 2025
Dec 08, 2025
Full time
Habinteg Housing Association is a pioneering provider of accessible and inclusive homes, with over 50 years of experience in transforming lives through thoughtful design and community-focused development. With a portfolio of more than 3,350 properties in over 80 local authorities in England, Habinteg is driven by a clear mission: to champion inclusion by delivering high-quality, affordable, and accessible homes that enable independence, choice, and dignity. Our work is rooted in the social model of disability and guided by our core value of inclusion. We aim to be agile, accountable, ambitious and attentive in everything we do. We believe that inclusive neighbourhoods benefit everyone, and we strive to ensure disabled and non-disabled people can lived together as neighbours. Through our Centre for Accessible Environments, policy advocacy, and tenant engagement, we influence national housing standards and promote best practice in inclusive design. Habinteg is in a very stable position (G1, C2, V2), with a strong foundation and a clear sense of purpose. This is a unique moment to join an organisation with a powerful mission and a renewed strategic focus. We are moving forward with a strategy that puts tenants at the heart of our services, builds high-quality homes, nurtures a high-performing and happy workforce, and continues to influence. We are seeking a visionary Chief Executive to lead Habinteg into its next chapter, someone who shares our passion for equality and inclusion, and who understands the transformative power of accessible housing. The CEO will need to have a strong operational grip while being externally focused, championing our mission and pushing for the development of more accessible homes across the UK. This is a role for a credible and confident leader who can deliver the impact Habinteg needs, advocating for inclusive housing, influencing policy, and shaping the market. The CEO will play a vital role in ensuring Habinteg remains a respected and effective organisation, capable of driving change and delivering on its mission. We are looking for someone who has operated at CEO or C-suite level in a customer-focused business within a regulated sector. The ideal candidate will be an ambassadorial, collaborative, and people-focused leader, someone who can inspire, engage, and lead Habinteg through the next stage of its journey. If you would like to hear more or have a confidential discussion, please contact our recruitment advisors at GatenbySanderson: Rosie Gunn - Simon Wing - Marnie Lodhi - If you would like to apply, please click Apply. Closing date: Monday 8th December 2025
Temporary Customer Liaison Officer Location: Rotherham, Doncaster & Hull Contract Type: Temporary (Initial 4 weeks, potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Start Date: Immediate Pay Rate: Flexible, dependent on experience Overview Our client is seeking an experienced and proactive Customer Liaison Officer to support a major property improvement and carbon-reduction programme across the Yorkshire region. This role involves engaging with residents, coordinating access for survey appointments, and ensuring clear communication throughout the works process. This is an excellent opportunity for someone who is confident working with communities, can handle sensitive situations, and is ready to start immediately. Key Responsibilities Proactively follow up on no-access properties to arrange retrofit survey appointments Lead resident and community engagement, building strong local relationships Deliver clear, effective communication about upcoming works Act as a primary point of contact for residents, addressing queries and concerns Coordinate property access to support smooth project delivery Resolve access or resident-related issues promptly Maintain accurate records of communication, access arrangements and issue resolutions Essential Requirements Previous experience in a similar customer-facing role Ability to handle sensitive situations professionally Strong negotiation and communication skills Proficiency in Microsoft Office Full UK driving licence Desirable Experience within the social housing sector If you are available immediately and interested in this temporary opportunity, please apply with your CV or call Jess on (phone number removed)
Dec 08, 2025
Contractor
Temporary Customer Liaison Officer Location: Rotherham, Doncaster & Hull Contract Type: Temporary (Initial 4 weeks, potential to extend) Hours: Monday-Friday, 8:00am-4:30pm Start Date: Immediate Pay Rate: Flexible, dependent on experience Overview Our client is seeking an experienced and proactive Customer Liaison Officer to support a major property improvement and carbon-reduction programme across the Yorkshire region. This role involves engaging with residents, coordinating access for survey appointments, and ensuring clear communication throughout the works process. This is an excellent opportunity for someone who is confident working with communities, can handle sensitive situations, and is ready to start immediately. Key Responsibilities Proactively follow up on no-access properties to arrange retrofit survey appointments Lead resident and community engagement, building strong local relationships Deliver clear, effective communication about upcoming works Act as a primary point of contact for residents, addressing queries and concerns Coordinate property access to support smooth project delivery Resolve access or resident-related issues promptly Maintain accurate records of communication, access arrangements and issue resolutions Essential Requirements Previous experience in a similar customer-facing role Ability to handle sensitive situations professionally Strong negotiation and communication skills Proficiency in Microsoft Office Full UK driving licence Desirable Experience within the social housing sector If you are available immediately and interested in this temporary opportunity, please apply with your CV or call Jess on (phone number removed)
Job Title: Operations Manager Neighbourhood Services Reporting to: Head of Neighbourhood Services Direct Reports: Housing Officers, Assistant Housing Officers, Housing Administrators, Tenancy Sustainment Officers Location: Hybrid (UK-based) Contract Type: Permanent Hours: Full-time (flexibility required, including occasional evening/weekend work) About the Organisation We are a large social housing provider managing a diverse portfolio of general-needs homes across multiple communities. Our mission is to provide safe, secure, and affordable homes while building sustainable, thriving neighbourhoods. We are data-led, resident-focused, and committed to continuous improvement and partnership working. Role Purpose As Operations Manager Neighbourhood Services, you will lead the day-to-day delivery of tenancy and neighbourhood management services across designated geographical patches. You will manage and develop a multi-disciplinary team, using performance data and resident insight to drive service improvements, enhance resident satisfaction, and create safe, cohesive communities. Working closely with the Head of Neighbourhood Services and a range of internal and external stakeholders, you will play a key role in shaping and delivering the strategic plan for neighbourhood services, with safeguarding, compliance, and resident-centred outcomes at the core. Key Responsibilities Service Delivery & Team Leadership Lead, coach, and performance-manage a team of housing professionals to deliver a visible, consistent, and high-quality housing management service. Ensure effective tenancy management, estate inspections, enforcement action, and resolution of anti-social behaviour in line with organisational standards and regulatory requirements. Build strong partnerships with local authorities, police, support agencies, and community organisations to keep neighbourhoods safe and support vulnerable residents. Prepare performance reports and contribute to governance/board-level reporting as required. Data-Driven Performance & Continuous Improvement Use data, trend analysis, and resident insight to monitor performance, identify risks early, and implement improvement plans. Embed a culture of evidence-based decision-making across the team. Support the development and delivery of service transformation and digital innovation projects. Customer Focus & Tenancy Sustainment Ensure services are inclusive, accessible, and responsive to diverse resident needs. Proactively identify residents at risk of tenancy failure and coordinate early intervention with internal and external support services to prevent homelessness. Lead or support the development and annual review of tenancy management policies and processes. Oversee the resolution of complex complaints, ensuring learning is embedded into service improvements. Neighbourhood & Estate Management Implement a robust estate inspection framework to maintain clean, safe, and well-maintained neighbourhoods. Promote community cohesion through resident engagement initiatives, events, and partnership projects. Identify opportunities to leverage social value and external funding for community-benefit projects. Compliance & Risk Ensure full compliance with relevant housing legislation, regulatory consumer standards, data protection, and health & safety requirements. Identify and manage safeguarding risks, escalating appropriately and working with specialist agencies. Maintain operational risk registers and contribute to business-continuity planning. Budget & Resource Management Manage delegated operational budgets, delivering value for money and aligning spend with strategic priorities. Corporate & Collaborative Working Actively contribute to organisation-wide objectives as part of the wider management team. Break down silos, share best practice, and foster a one-team culture. Leadership Expectations Inspire and motivate teams to deliver excellence, providing clarity, support, and constructive challenge. Champion equality, diversity, inclusion, and belonging in all areas of work. Role-model resilience, accountability, and a solutions-focused approach. Coach and develop team members, building capability and future leadership talent.
Dec 08, 2025
Contractor
Job Title: Operations Manager Neighbourhood Services Reporting to: Head of Neighbourhood Services Direct Reports: Housing Officers, Assistant Housing Officers, Housing Administrators, Tenancy Sustainment Officers Location: Hybrid (UK-based) Contract Type: Permanent Hours: Full-time (flexibility required, including occasional evening/weekend work) About the Organisation We are a large social housing provider managing a diverse portfolio of general-needs homes across multiple communities. Our mission is to provide safe, secure, and affordable homes while building sustainable, thriving neighbourhoods. We are data-led, resident-focused, and committed to continuous improvement and partnership working. Role Purpose As Operations Manager Neighbourhood Services, you will lead the day-to-day delivery of tenancy and neighbourhood management services across designated geographical patches. You will manage and develop a multi-disciplinary team, using performance data and resident insight to drive service improvements, enhance resident satisfaction, and create safe, cohesive communities. Working closely with the Head of Neighbourhood Services and a range of internal and external stakeholders, you will play a key role in shaping and delivering the strategic plan for neighbourhood services, with safeguarding, compliance, and resident-centred outcomes at the core. Key Responsibilities Service Delivery & Team Leadership Lead, coach, and performance-manage a team of housing professionals to deliver a visible, consistent, and high-quality housing management service. Ensure effective tenancy management, estate inspections, enforcement action, and resolution of anti-social behaviour in line with organisational standards and regulatory requirements. Build strong partnerships with local authorities, police, support agencies, and community organisations to keep neighbourhoods safe and support vulnerable residents. Prepare performance reports and contribute to governance/board-level reporting as required. Data-Driven Performance & Continuous Improvement Use data, trend analysis, and resident insight to monitor performance, identify risks early, and implement improvement plans. Embed a culture of evidence-based decision-making across the team. Support the development and delivery of service transformation and digital innovation projects. Customer Focus & Tenancy Sustainment Ensure services are inclusive, accessible, and responsive to diverse resident needs. Proactively identify residents at risk of tenancy failure and coordinate early intervention with internal and external support services to prevent homelessness. Lead or support the development and annual review of tenancy management policies and processes. Oversee the resolution of complex complaints, ensuring learning is embedded into service improvements. Neighbourhood & Estate Management Implement a robust estate inspection framework to maintain clean, safe, and well-maintained neighbourhoods. Promote community cohesion through resident engagement initiatives, events, and partnership projects. Identify opportunities to leverage social value and external funding for community-benefit projects. Compliance & Risk Ensure full compliance with relevant housing legislation, regulatory consumer standards, data protection, and health & safety requirements. Identify and manage safeguarding risks, escalating appropriately and working with specialist agencies. Maintain operational risk registers and contribute to business-continuity planning. Budget & Resource Management Manage delegated operational budgets, delivering value for money and aligning spend with strategic priorities. Corporate & Collaborative Working Actively contribute to organisation-wide objectives as part of the wider management team. Break down silos, share best practice, and foster a one-team culture. Leadership Expectations Inspire and motivate teams to deliver excellence, providing clarity, support, and constructive challenge. Champion equality, diversity, inclusion, and belonging in all areas of work. Role-model resilience, accountability, and a solutions-focused approach. Coach and develop team members, building capability and future leadership talent.
The Service Lead will oversee tenancy management within organisation, ensuring high-quality housing services are delivered. This permanent role is based in York and is an excellent opportunity to lead and manage housing services effectively. Client Details Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation. Their values make them unique as an organisation. They show what they care about, help them make decisions and show how to behave. Built on trust Show they care Make a difference Description Operational Leadership: To work collaboratively with other service leads to ensure that services delivered to residents are high quality and meet their needs. Overseeing the management of all housing related policies, in line with local agreements, legislation and current regulations. Overseeing the delivery of management and enforcement of tenancy and lease agreements, ensuring that colleagues provide a balance between support and management of conditions. Oversee and manage housing duties, including tenancy sustainment and enforcement, transfers and mutual exchanges to maximise the effective use of JRHT's housing stock. To oversee the production of weekly, monthly and quarterly statistical information to ensure that objectives, KPI's and strategic objectives are being met. Carry out regular one to one meeting with colleagues to ensure that the correct level of support and training is available to help all colleagues meet their objectives. Resident Engagement: Review and evaluate to ensure that JRHT is providing information and advice to residents on housing matters, including rights and responsibilities, Section 20 notifications, services charge meetings. Creating processes that gives assurance that resident queries and concerns are being handled correctly and within current policy timescales, this includes complaints, the delivery and embedding of learning from complaints across the team. Ensuring that there are processes in place to identify individual resident's needs, ensuring that promotion of accessible services and support is available for all colleagues. Property Management: Conducting regular property inspections to identify any concerns with the property, the occupants, the condition of the living environment and any support concerns, such as poor cleaning of the property, hoarding, inability to maintain the property. Where appropriate to ensure that communal areas meet the required safety standards. Liaising with colleagues where access issues are identified, helping to gain access to properties where compliance checks are required. Monitoring property condition and initiating necessary support and help for residents where concerns are raised. Ensure audits are completed, where appropriate, to ensure that the team are identifying the correct concerns when completing walkabouts in their areas, including untidy gardens, fly tipping, etc. Team Leadership: Leading and supervising a team of Housing Officers, Leasehold Management Officer and Allocation Officer in different locations, delegating tasks, and providing ongoing coaching, support and performance management. Setting annual performance targets and objectives aligned to the delivery of the strategic objectives, ensuring effective monitoring and performance reporting is in place to ensure efficient and effective tenancy and lease management practices. Identifying training needs for the team and facilitating ongoing development opportunities. Policy and Compliance: Ensuring that knowledge and experience is kept up to date with new housing legislation and regulation, best practices across the sector and ensuring that briefing notes from key Government agencies are considered to ensure continuous improvement of the services. Ensuring that all policies and procedures are reviewed and kept up to date within their normal review timescales. Profile A successful Housing Manager should have: CIH Level 2 or 3 or willingness to work towards. Strong knowledge, experience and understanding of social housing legislation, tenancy and lease agreements, and relevant regulations. Excellent communication and interpersonal skills to effectively manage resident and colleague relationships and address complex issues. Proven experience in managing a portfolio of properties covering different tenures and resolving tenant concerns. Ability to work independently and as part of a team, prioritising tasks and meeting deadlines both individually and leading the team. Strong problem-solving skills and ability to make informed decisions in challenging situations. Proficiency in data analysis and reporting tools, ensuring that gaps are identified and action plans are put in place to ensure compliance. Extensive knowledge, experience and understanding of all aspects of tenancy and lease sustainment, management and enforcement methods, including court processes. Experience of working with applicants and residents to ensure the best use of JRHT's stock and ensuring that we house those in greatest need. Overview and understanding of Tenant Satisfaction Measures and Consumer Standards and the requirements within them. Job Offer Competitive salary of 45,000 per annum. Opportunities to make a meaningful impact on housing services. Supportive organisational culture focused on community well-being. Potential for professional growth and development. If you are passionate about all of the above we encourage you to apply for this rewarding role with Joseph Rowntree Housing Trust.
Dec 08, 2025
Full time
The Service Lead will oversee tenancy management within organisation, ensuring high-quality housing services are delivered. This permanent role is based in York and is an excellent opportunity to lead and manage housing services effectively. Client Details Joseph Rowntree Housing Trust (JRHT) strives to be a housing association that is sustainable and engaging, provides high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need. They were established more than 110 years ago by Joseph Rowntree to provide housing in communities and work alongside the Joseph Rowntree Foundation. Their values make them unique as an organisation. They show what they care about, help them make decisions and show how to behave. Built on trust Show they care Make a difference Description Operational Leadership: To work collaboratively with other service leads to ensure that services delivered to residents are high quality and meet their needs. Overseeing the management of all housing related policies, in line with local agreements, legislation and current regulations. Overseeing the delivery of management and enforcement of tenancy and lease agreements, ensuring that colleagues provide a balance between support and management of conditions. Oversee and manage housing duties, including tenancy sustainment and enforcement, transfers and mutual exchanges to maximise the effective use of JRHT's housing stock. To oversee the production of weekly, monthly and quarterly statistical information to ensure that objectives, KPI's and strategic objectives are being met. Carry out regular one to one meeting with colleagues to ensure that the correct level of support and training is available to help all colleagues meet their objectives. Resident Engagement: Review and evaluate to ensure that JRHT is providing information and advice to residents on housing matters, including rights and responsibilities, Section 20 notifications, services charge meetings. Creating processes that gives assurance that resident queries and concerns are being handled correctly and within current policy timescales, this includes complaints, the delivery and embedding of learning from complaints across the team. Ensuring that there are processes in place to identify individual resident's needs, ensuring that promotion of accessible services and support is available for all colleagues. Property Management: Conducting regular property inspections to identify any concerns with the property, the occupants, the condition of the living environment and any support concerns, such as poor cleaning of the property, hoarding, inability to maintain the property. Where appropriate to ensure that communal areas meet the required safety standards. Liaising with colleagues where access issues are identified, helping to gain access to properties where compliance checks are required. Monitoring property condition and initiating necessary support and help for residents where concerns are raised. Ensure audits are completed, where appropriate, to ensure that the team are identifying the correct concerns when completing walkabouts in their areas, including untidy gardens, fly tipping, etc. Team Leadership: Leading and supervising a team of Housing Officers, Leasehold Management Officer and Allocation Officer in different locations, delegating tasks, and providing ongoing coaching, support and performance management. Setting annual performance targets and objectives aligned to the delivery of the strategic objectives, ensuring effective monitoring and performance reporting is in place to ensure efficient and effective tenancy and lease management practices. Identifying training needs for the team and facilitating ongoing development opportunities. Policy and Compliance: Ensuring that knowledge and experience is kept up to date with new housing legislation and regulation, best practices across the sector and ensuring that briefing notes from key Government agencies are considered to ensure continuous improvement of the services. Ensuring that all policies and procedures are reviewed and kept up to date within their normal review timescales. Profile A successful Housing Manager should have: CIH Level 2 or 3 or willingness to work towards. Strong knowledge, experience and understanding of social housing legislation, tenancy and lease agreements, and relevant regulations. Excellent communication and interpersonal skills to effectively manage resident and colleague relationships and address complex issues. Proven experience in managing a portfolio of properties covering different tenures and resolving tenant concerns. Ability to work independently and as part of a team, prioritising tasks and meeting deadlines both individually and leading the team. Strong problem-solving skills and ability to make informed decisions in challenging situations. Proficiency in data analysis and reporting tools, ensuring that gaps are identified and action plans are put in place to ensure compliance. Extensive knowledge, experience and understanding of all aspects of tenancy and lease sustainment, management and enforcement methods, including court processes. Experience of working with applicants and residents to ensure the best use of JRHT's stock and ensuring that we house those in greatest need. Overview and understanding of Tenant Satisfaction Measures and Consumer Standards and the requirements within them. Job Offer Competitive salary of 45,000 per annum. Opportunities to make a meaningful impact on housing services. Supportive organisational culture focused on community well-being. Potential for professional growth and development. If you are passionate about all of the above we encourage you to apply for this rewarding role with Joseph Rowntree Housing Trust.
Job Title: No Access Investigation Officer - (Housing) Location: Newham Contract Type: Temporary - initially 6 months Rate: 21.01 PATE hour Are you passionate about ensuring resident safety and legal compliance? Do you thrive in a collaborative environment where your skills can make a difference? Join our client as a No Access Investigation Officer and play a vital role in supporting the community! About the Role: As a No Access Investigation Officer, you will be instrumental in resolving persistent no-access cases within our housing stock. This dynamic position involves: Investigating and managing a caseload of no-access properties through home visits and resident engagement. Coordinating access for essential inspections (gas, electrical, fire & building safety). Supporting vulnerable residents and upholding tenancy conditions. Collaborating with legal teams to escalate unresolved cases and prepare documentation for court. Key Responsibilities: Conduct interviews with residents to understand their needs. Provide expert advice on interventions to regain access to properties. Maintain accurate records and contribute to performance reporting. Liaise with internal and external agencies to support residents effectively. Requirements: You possess a strong understanding of housing law and safeguarding. You have experience in supporting legal processes or attending court. Your communication and negotiation skills are top-notch! You can manage a varied caseload while working independently and collaboratively. Housing background is a must Must be willing to work outside of working hours Qualifications: Minimum GCSE level C in English and Mathematics. Enhanced DBS Check required. Apply Now! Help us create a safer and more compliant community. Submit your application today and embark on a rewarding journey with our client! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Dec 08, 2025
Seasonal
Job Title: No Access Investigation Officer - (Housing) Location: Newham Contract Type: Temporary - initially 6 months Rate: 21.01 PATE hour Are you passionate about ensuring resident safety and legal compliance? Do you thrive in a collaborative environment where your skills can make a difference? Join our client as a No Access Investigation Officer and play a vital role in supporting the community! About the Role: As a No Access Investigation Officer, you will be instrumental in resolving persistent no-access cases within our housing stock. This dynamic position involves: Investigating and managing a caseload of no-access properties through home visits and resident engagement. Coordinating access for essential inspections (gas, electrical, fire & building safety). Supporting vulnerable residents and upholding tenancy conditions. Collaborating with legal teams to escalate unresolved cases and prepare documentation for court. Key Responsibilities: Conduct interviews with residents to understand their needs. Provide expert advice on interventions to regain access to properties. Maintain accurate records and contribute to performance reporting. Liaise with internal and external agencies to support residents effectively. Requirements: You possess a strong understanding of housing law and safeguarding. You have experience in supporting legal processes or attending court. Your communication and negotiation skills are top-notch! You can manage a varied caseload while working independently and collaboratively. Housing background is a must Must be willing to work outside of working hours Qualifications: Minimum GCSE level C in English and Mathematics. Enhanced DBS Check required. Apply Now! Help us create a safer and more compliant community. Submit your application today and embark on a rewarding journey with our client! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Babergh and Mid Suffolk District Council
Ipswich, Suffolk
Babergh and Mid Suffolk District Council are looking to recruit a Senior Planning Policy Officer to join our team based in Ipswich, Suffolk. You will join us on a full-time, permanent basis. The successful candidate will earn a competitive salary of £31,537 to £44,075 per annum (pro rata for part time). Salary Career Grade role: £31,537 to £36,363 per annum (Grade 4 - Planning Policy Officer), £37,280 to £44,075 per annum (Grade 5 - Senior Planning Policy Officer) (plus Market Supplement at Grade 5 ) This role is open to full time, part time, and job share applications, all of which will be assessed equally. This is a career grade role, offering career development through a skills matrix. Entry grade and salary will depend on knowledge and experience. Join our team We are looking for a Senior Planning Policy Officer / Planning Policy Officer to join our Strategic Planning Team. If you share our values and motivation to make a difference for our residents, clients, and communities, we would love to hear from you. About the role Would you like to shape our communities and places in Babergh and Mid Suffolk for the better? An exciting opportunity has become available in the team that delivers the Local Plan for our districts. The councils adopted the Babergh and Mid Suffolk Joint Local Plan Part 1 Development Plan Document in November 2023 and are currently undertaking a Joint Local Plan Review under the new plan-making system, which will plan ahead to 2045. The Joint Local Plan Review will seek to address the challenge of increasing housing and employment needs together with the delivery of associated infrastructure, whilst preserving what is unique about the districts. We are looking for a collaborative and strategic-minded individual to play a key role in supporting the formulation of planning policy, including major and strategic site allocation, working with external consultants on the development of evidence base and appraisal. There will be the need to work collaboratively across the two councils in supporting the development of strategies including infrastructure, as well as working with councillors, neighbouring local authorities, Suffolk County Council, and other infrastructure providers. Engagement with the community and involvement in the preparation of neighbourhood development plans are key aspects of the role. The post will support the delivery of the councils' corporate objectives. About you We are seeking a motivated planner who has appropriate knowledge and experience of the spatial planning policy system with the ability to analyse, interpret and present evidence and information succinctly to a variety of audiences. You will be educated to degree level in an appropriate discipline, with some spatial planning policy experience, and membership of the Royal Town Planning Institute is desirable. Knowledge of Local Government practice and procedures will also be required as well as a good understanding of the plan-making process. Effective communication skills and an ability to develop strong working relationships are essential together with time management and organisational skills. Good IT skills and experience with modern Microsoft products is expected. Now is an exciting time to join our team, as we look to update and develop the software we use with innovative packages to present information in different ways. About us At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with: 60 conservation areas two National Landscapes many picturesque market towns It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom). Benefits We offer a comprehensive benefits package, including: Generous leave entitlement (26 days a year, rising to 31 days after 5 years). Competitive Local Government Pension Scheme. Wellbeing Support and Employee Assistance Programs. Private Health Care Options. Electric Vehicle Salary Sacrifice Scheme. Paid volunteering days. Flexible and hybrid working arrangements (Business needs permitting). Great learning and development opportunities. Our ways of working We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents. Closing date: 5 pm, 6 January 2026 . Interview date: week commencing, 12 January 2026 . Market Forces Supplement is pending review. If you think you have what it takes to be successful in this Senior Planning Policy Officer role, even if you don t meet all the requirements, please apply. We would appreciate the opportunity to consider your application. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Dec 08, 2025
Full time
Babergh and Mid Suffolk District Council are looking to recruit a Senior Planning Policy Officer to join our team based in Ipswich, Suffolk. You will join us on a full-time, permanent basis. The successful candidate will earn a competitive salary of £31,537 to £44,075 per annum (pro rata for part time). Salary Career Grade role: £31,537 to £36,363 per annum (Grade 4 - Planning Policy Officer), £37,280 to £44,075 per annum (Grade 5 - Senior Planning Policy Officer) (plus Market Supplement at Grade 5 ) This role is open to full time, part time, and job share applications, all of which will be assessed equally. This is a career grade role, offering career development through a skills matrix. Entry grade and salary will depend on knowledge and experience. Join our team We are looking for a Senior Planning Policy Officer / Planning Policy Officer to join our Strategic Planning Team. If you share our values and motivation to make a difference for our residents, clients, and communities, we would love to hear from you. About the role Would you like to shape our communities and places in Babergh and Mid Suffolk for the better? An exciting opportunity has become available in the team that delivers the Local Plan for our districts. The councils adopted the Babergh and Mid Suffolk Joint Local Plan Part 1 Development Plan Document in November 2023 and are currently undertaking a Joint Local Plan Review under the new plan-making system, which will plan ahead to 2045. The Joint Local Plan Review will seek to address the challenge of increasing housing and employment needs together with the delivery of associated infrastructure, whilst preserving what is unique about the districts. We are looking for a collaborative and strategic-minded individual to play a key role in supporting the formulation of planning policy, including major and strategic site allocation, working with external consultants on the development of evidence base and appraisal. There will be the need to work collaboratively across the two councils in supporting the development of strategies including infrastructure, as well as working with councillors, neighbouring local authorities, Suffolk County Council, and other infrastructure providers. Engagement with the community and involvement in the preparation of neighbourhood development plans are key aspects of the role. The post will support the delivery of the councils' corporate objectives. About you We are seeking a motivated planner who has appropriate knowledge and experience of the spatial planning policy system with the ability to analyse, interpret and present evidence and information succinctly to a variety of audiences. You will be educated to degree level in an appropriate discipline, with some spatial planning policy experience, and membership of the Royal Town Planning Institute is desirable. Knowledge of Local Government practice and procedures will also be required as well as a good understanding of the plan-making process. Effective communication skills and an ability to develop strong working relationships are essential together with time management and organisational skills. Good IT skills and experience with modern Microsoft products is expected. Now is an exciting time to join our team, as we look to update and develop the software we use with innovative packages to present information in different ways. About us At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with: 60 conservation areas two National Landscapes many picturesque market towns It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom). Benefits We offer a comprehensive benefits package, including: Generous leave entitlement (26 days a year, rising to 31 days after 5 years). Competitive Local Government Pension Scheme. Wellbeing Support and Employee Assistance Programs. Private Health Care Options. Electric Vehicle Salary Sacrifice Scheme. Paid volunteering days. Flexible and hybrid working arrangements (Business needs permitting). Great learning and development opportunities. Our ways of working We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents. Closing date: 5 pm, 6 January 2026 . Interview date: week commencing, 12 January 2026 . Market Forces Supplement is pending review. If you think you have what it takes to be successful in this Senior Planning Policy Officer role, even if you don t meet all the requirements, please apply. We would appreciate the opportunity to consider your application. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Cheltenham Borough Council
Cheltenham, Gloucestershire
Cheltenham Borough Council is looking for a motivated and people-focused Resident Engagement Officer to join our Housing Services Community Team. Location: Hesters Way Community Resource Centre, Cassin Dr, Cheltenham GL51 7SU - with an opportunity to work at other Council locations as required Job Type: Part Time, Permanent Working Hours: 22 click apply for full job details
Dec 08, 2025
Full time
Cheltenham Borough Council is looking for a motivated and people-focused Resident Engagement Officer to join our Housing Services Community Team. Location: Hesters Way Community Resource Centre, Cassin Dr, Cheltenham GL51 7SU - with an opportunity to work at other Council locations as required Job Type: Part Time, Permanent Working Hours: 22 click apply for full job details
Our Charity Established in 1972, P3 Charity is a modern, forward-thinking organisation providing support services to people facing social exclusion across the UK. We offer a wide range of services, including homelessness prevention, supported housing, mental health support, community advice, hoarding support and services for young people click apply for full job details
Dec 08, 2025
Full time
Our Charity Established in 1972, P3 Charity is a modern, forward-thinking organisation providing support services to people facing social exclusion across the UK. We offer a wide range of services, including homelessness prevention, supported housing, mental health support, community advice, hoarding support and services for young people click apply for full job details
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So, whether it's already in place or just around the corner, now's the perfect time to join . Job Title: Family Liaison Officer (FLO) / Attendance Support Location: Bricklehurst Manor School, Stonegate, East Sussex, TN5 7EL Salary: Up to £31,500.00 per annum dependent on experience ( not pro rata ) Hours: 37.5 hours per week Monday to Friday 8:00 am - 4:00 pm (including one 5:00 pm finish) Contract: Permanent, Term Time Only Start: February 2026 UK applicants only - this role does not offer sponsorship At Bricklehurst Manor School, we believe that strong relationships between school and home are key to every child's success. We're looking for a passionate, proactive, and empathetic Family Liaison Officer / Attendance Support professional to join our friendly, dedicated team and make a lasting impact in our thriving school community. This is a truly rewarding role where you'll help families overcome challenges, support children to flourish, and ensure every pupil is fully engaged and thriving in their education. About the Role As our Family Liaison Officer, you'll be the vital link between home and school - offering practical guidance, emotional support, and advocacy for families who may be facing challenges. You'll work collaboratively with pupils, staff, and external agencies to ensure every child feels safe, supported, and ready to achieve their full potential. This is more than a job - it's a chance to make a genuine difference in the lives of our pupils and families every single day. Your Key Responsibilities Build trusted relationships with families to promote positive engagement with Bricklehurst Manor School Act as the main point of contact for families needing advice, guidance, or support Identify and address barriers affecting attendance and wellbeing, creating tailored plans of action Liaise professionally with external agencies such as Social Care, NSPCC, Early Intervention Teams, Police, Housing, and Health Services Carry out home visits when required and maintain regular communication with families Attend and contribute to multi-agency meetings, ensuring coordinated and effective support for pupils Support senior leaders in identifying and addressing attendance concerns or patterns of absence Monitor and review pupil progress, attendance, and wellbeing data to inform interventions Act as Deputy Designated Safeguarding Lead (DDSL), keeping safeguarding knowledge and training current Maintain accurate and confidential records, including case studies, reports, and referrals Who We're Looking For We're seeking a compassionate, confident communicator who thrives on helping others and building strong, positive relationships. You'll be someone who genuinely cares about making a difference - not just for pupils, but for their families and the wider school community too. You will bring: GCSEs (or equivalent) in English and Maths Experience supporting children, young people, or families in a school or community setting A strong understanding of safeguarding, confidentiality, and child protection procedures The ability to work collaboratively with teachers, families, and multi-agency professionals Excellent organisational and communication skills with a calm, empathetic approach A proactive, solution-focused mindset and a genuine passion for helping children succeed At Bricklehurst Manor, you'll be part of a close-knit, forward-thinking team that values creativity, wellbeing, and collaboration. This isn't just a teaching job - it's a chance to help build something extraordinary from the ground up. About the School Bricklehurst Manor School is a brand-new, co-educational SEMH school located in Wadhurst, East Sussex, for pupils aged 11-16. The school will cater for up to 60 pupils with Social, Emotional and Mental Health (SEMH) needs and associated additional needs. This is a unique opportunity to join the school at its inception, helping to shape the culture, ethos, and learning environment. With small class sizes and a strong focus on personalised support, Bricklehurst Manor School provides a nurturing, inclusive setting where every pupil can build confidence, resilience, and achieve their full potential. We are part of Acorn Education and can offer plenty of challenges along with a wide range of opportunities to develop your career. Acorn Education is the UK's leading provider of specialist education for children and young people with special educational needs. As part of Outcomes First Group, we are leading our sector in creating and delivering innovative approaches that achieve measurable outcomes for those in our care. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Why join Acorn Education? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Dec 08, 2025
Full time
How would you like to get paid for five days, but only work four? At Outcomes First Group, we believe in better work/life balance - and we're putting wellbeing first. That's why we're proud to be part of a 4-Day Working Week (4DWW) trial, where you can work one day less each week (or equivalent hours), while still receiving your full-time pay. Many of our schools have already introduced the 4DWW - and others are preparing to roll it out as soon as they reach full staffing. So, whether it's already in place or just around the corner, now's the perfect time to join . Job Title: Family Liaison Officer (FLO) / Attendance Support Location: Bricklehurst Manor School, Stonegate, East Sussex, TN5 7EL Salary: Up to £31,500.00 per annum dependent on experience ( not pro rata ) Hours: 37.5 hours per week Monday to Friday 8:00 am - 4:00 pm (including one 5:00 pm finish) Contract: Permanent, Term Time Only Start: February 2026 UK applicants only - this role does not offer sponsorship At Bricklehurst Manor School, we believe that strong relationships between school and home are key to every child's success. We're looking for a passionate, proactive, and empathetic Family Liaison Officer / Attendance Support professional to join our friendly, dedicated team and make a lasting impact in our thriving school community. This is a truly rewarding role where you'll help families overcome challenges, support children to flourish, and ensure every pupil is fully engaged and thriving in their education. About the Role As our Family Liaison Officer, you'll be the vital link between home and school - offering practical guidance, emotional support, and advocacy for families who may be facing challenges. You'll work collaboratively with pupils, staff, and external agencies to ensure every child feels safe, supported, and ready to achieve their full potential. This is more than a job - it's a chance to make a genuine difference in the lives of our pupils and families every single day. Your Key Responsibilities Build trusted relationships with families to promote positive engagement with Bricklehurst Manor School Act as the main point of contact for families needing advice, guidance, or support Identify and address barriers affecting attendance and wellbeing, creating tailored plans of action Liaise professionally with external agencies such as Social Care, NSPCC, Early Intervention Teams, Police, Housing, and Health Services Carry out home visits when required and maintain regular communication with families Attend and contribute to multi-agency meetings, ensuring coordinated and effective support for pupils Support senior leaders in identifying and addressing attendance concerns or patterns of absence Monitor and review pupil progress, attendance, and wellbeing data to inform interventions Act as Deputy Designated Safeguarding Lead (DDSL), keeping safeguarding knowledge and training current Maintain accurate and confidential records, including case studies, reports, and referrals Who We're Looking For We're seeking a compassionate, confident communicator who thrives on helping others and building strong, positive relationships. You'll be someone who genuinely cares about making a difference - not just for pupils, but for their families and the wider school community too. You will bring: GCSEs (or equivalent) in English and Maths Experience supporting children, young people, or families in a school or community setting A strong understanding of safeguarding, confidentiality, and child protection procedures The ability to work collaboratively with teachers, families, and multi-agency professionals Excellent organisational and communication skills with a calm, empathetic approach A proactive, solution-focused mindset and a genuine passion for helping children succeed At Bricklehurst Manor, you'll be part of a close-knit, forward-thinking team that values creativity, wellbeing, and collaboration. This isn't just a teaching job - it's a chance to help build something extraordinary from the ground up. About the School Bricklehurst Manor School is a brand-new, co-educational SEMH school located in Wadhurst, East Sussex, for pupils aged 11-16. The school will cater for up to 60 pupils with Social, Emotional and Mental Health (SEMH) needs and associated additional needs. This is a unique opportunity to join the school at its inception, helping to shape the culture, ethos, and learning environment. With small class sizes and a strong focus on personalised support, Bricklehurst Manor School provides a nurturing, inclusive setting where every pupil can build confidence, resilience, and achieve their full potential. We are part of Acorn Education and can offer plenty of challenges along with a wide range of opportunities to develop your career. Acorn Education is the UK's leading provider of specialist education for children and young people with special educational needs. As part of Outcomes First Group, we are leading our sector in creating and delivering innovative approaches that achieve measurable outcomes for those in our care. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Why join Acorn Education? We place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support. We reserve the right to close the vacancy early if we receive a high volume of suitable applications. You'll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy. 4DWW is subject to successful completion of probation and is not a contractual benefit Outcomes First Group is committed to carrying out a fair, thorough and efficient recruitment process in line with Keeping Children Safe in Education. Whilst we aim to keep applicants informed throughout, Outcomes First Group does not accept liability for any loss of earnings or other associated costs incurred by applicants as a result of delays or changes in the compliance process. All stages of the compliance process are subject to necessary safeguarding checks and compliance with statutory requirements, which may affect timescales.
Your new company We are seeking a skilled and proactive Void Maintenance Officer to join our client's Housing Management team. This role is critical in ensuring that void properties are prepared safely, efficiently, and to the highest standards for new tenancies. You will be responsible for lock changes, utility meter management, minor repairs, and tenancy-ready checks, working closely with surveyors and contractors to maintain quality and compliance. Your new role Carry out lock changes and install key safes within agreed KPIs. Record and manage gas and electricity meter readings, resolving any issues or debts promptly. Perform tenancy-ready checks and minor repairs to ensure properties meet safety and quality standards. Conduct site visits, monitor contractor performance, and ensure compliance with health and safety regulations. Provide detailed updates and reports to the Voids Team and support collaborative working across Housing Services. What you'll need to succeed Full, valid UK driving licence (essential for travel between sites). Ability to work on-site/in the office 5 days per week. A DBS check is required prior to the appointment. Extensive experience in maintenance repairs and property inspections. Knowledge of utility meters (including smart and prepayment types). Strong IT skills and attention to detail for accurate data management. Excellent communication skills and a positive, collaborative approach. What you'll get in return Competitive hourly rate and opportunity for long-term work leading to a permanent role. Opportunity to work within a supportive team environment. The chance to make a real impact in the community by ensuring safe, high-quality homes for residents. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Dec 08, 2025
Full time
Your new company We are seeking a skilled and proactive Void Maintenance Officer to join our client's Housing Management team. This role is critical in ensuring that void properties are prepared safely, efficiently, and to the highest standards for new tenancies. You will be responsible for lock changes, utility meter management, minor repairs, and tenancy-ready checks, working closely with surveyors and contractors to maintain quality and compliance. Your new role Carry out lock changes and install key safes within agreed KPIs. Record and manage gas and electricity meter readings, resolving any issues or debts promptly. Perform tenancy-ready checks and minor repairs to ensure properties meet safety and quality standards. Conduct site visits, monitor contractor performance, and ensure compliance with health and safety regulations. Provide detailed updates and reports to the Voids Team and support collaborative working across Housing Services. What you'll need to succeed Full, valid UK driving licence (essential for travel between sites). Ability to work on-site/in the office 5 days per week. A DBS check is required prior to the appointment. Extensive experience in maintenance repairs and property inspections. Knowledge of utility meters (including smart and prepayment types). Strong IT skills and attention to detail for accurate data management. Excellent communication skills and a positive, collaborative approach. What you'll get in return Competitive hourly rate and opportunity for long-term work leading to a permanent role. Opportunity to work within a supportive team environment. The chance to make a real impact in the community by ensuring safe, high-quality homes for residents. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
A fantastic opportunity for a confident, people-first Health & Safety professional who wants real variety, influence and purpose in their next role. This is a busy, multi-site environment with workshops, sports facilities, teaching spaces, events, young people and adults moving through the buildings every day. No two days look the same, and your work genuinely matters here. We're not after a clipboard or box-ticker. We're looking for someone who can make health and safety meaningful, practical and engaging . The Role You'll be the organisation's central point for Health & Safety and Fire Safety, working closely with estates, operations and staff across all departments. You'll oversee everything from risk assessments and site checks to incident trends, fire safety, COSHH, staff training and inspection readiness. There's plenty of scope to modernise processes, simplify systems and help shape a positive, proactive safety culture. Who You Are We care deeply about the person coming into this role. You'll shine here if you are: Warm, confident and engaging , able to build strong relationships at all levels A natural communicator who can explain things simply and bring people with you Resilient and calm , comfortable holding boundaries and challenging respectfully People-focused , with the emotional intelligence to adapt your approach to different personalities Practical and solutions-led , someone who helps others understand the "why" Experience in education is not required, although would be an added benefit however, we welcome candidates from any sector where a great safety culture matters: engineering, leisure, manufacturing, housing, facilities management, estates, public sector or similar. You'll ideally hold a NEBOSH General Certificate (or equivalent) and have hands-on experience managing day-to-day H&S responsibilities. Why This Opportunity? A genuinely collaborative team who value safety as part of everyday culture Freedom to improve systems and drive good practice A diverse, interesting environment where your work makes a visible difference Professional development opportunities Supportive leadership with a strong people ethos Beautiful grounds and facilities in a calm, community-focused setting If you enjoy variety, like working with people and want to feel your work really matters , this is a brilliant next step. How to Apply If you're a confident H&S professional who enjoys engaging with people, solving problems and creating safe, thriving environments, we'd love to hear from you. Apply now and take the lead in shaping a positive health and safety culture. Pivotal Recruit, a brand of Pivotal Partnerships Ltd, is acting as an Employment Agency for this vacancy. All appointments are subject to safer recruitment checks, including an enhanced DBS and verification of employment history. Applicants must have the right to work in the UK
Dec 08, 2025
Full time
A fantastic opportunity for a confident, people-first Health & Safety professional who wants real variety, influence and purpose in their next role. This is a busy, multi-site environment with workshops, sports facilities, teaching spaces, events, young people and adults moving through the buildings every day. No two days look the same, and your work genuinely matters here. We're not after a clipboard or box-ticker. We're looking for someone who can make health and safety meaningful, practical and engaging . The Role You'll be the organisation's central point for Health & Safety and Fire Safety, working closely with estates, operations and staff across all departments. You'll oversee everything from risk assessments and site checks to incident trends, fire safety, COSHH, staff training and inspection readiness. There's plenty of scope to modernise processes, simplify systems and help shape a positive, proactive safety culture. Who You Are We care deeply about the person coming into this role. You'll shine here if you are: Warm, confident and engaging , able to build strong relationships at all levels A natural communicator who can explain things simply and bring people with you Resilient and calm , comfortable holding boundaries and challenging respectfully People-focused , with the emotional intelligence to adapt your approach to different personalities Practical and solutions-led , someone who helps others understand the "why" Experience in education is not required, although would be an added benefit however, we welcome candidates from any sector where a great safety culture matters: engineering, leisure, manufacturing, housing, facilities management, estates, public sector or similar. You'll ideally hold a NEBOSH General Certificate (or equivalent) and have hands-on experience managing day-to-day H&S responsibilities. Why This Opportunity? A genuinely collaborative team who value safety as part of everyday culture Freedom to improve systems and drive good practice A diverse, interesting environment where your work makes a visible difference Professional development opportunities Supportive leadership with a strong people ethos Beautiful grounds and facilities in a calm, community-focused setting If you enjoy variety, like working with people and want to feel your work really matters , this is a brilliant next step. How to Apply If you're a confident H&S professional who enjoys engaging with people, solving problems and creating safe, thriving environments, we'd love to hear from you. Apply now and take the lead in shaping a positive health and safety culture. Pivotal Recruit, a brand of Pivotal Partnerships Ltd, is acting as an Employment Agency for this vacancy. All appointments are subject to safer recruitment checks, including an enhanced DBS and verification of employment history. Applicants must have the right to work in the UK
Marks Consulting Partners are currently looking for a Senior Housing Officer to work with one of our Charity clients in Surrey What the job will be doing To lead and support the delivery of high-quality, customer-focused housing management services. To manage complex tenancy and estate issues and support continuous service improvements across the organisation. To provide effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy. To lead with external agencies, legal representatives, and local authorities. To contribute to the development and implementation of strategies, policies, procedures and service improvements within tenancy support. To have higher- level knowledge of housing legalisation and conflict resolution and strategic thinking. To have higher- level strategic and operational decision making. To assist the maintenance team as necessary to ensure responsive repairs and other maintain issues are dealt with as required. To drive performance improvement, ensuring key performance indicators (KPIs) are met or exceeded What you will need Experience of working as a Housing Officer within a community setting, ideally with tenants that require additional support. Strong knowledge of relevant legislative and regulatory requirements within Housing Support, evictions, housing and other welfare benefit claims Able to mediate and resolve difficult issues between tenants Qualified or part qualified in a relevant professional housing qualification. Full Driving Licence and able to use own vehicle for business use How to Apply If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners. If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.
Dec 07, 2025
Full time
Marks Consulting Partners are currently looking for a Senior Housing Officer to work with one of our Charity clients in Surrey What the job will be doing To lead and support the delivery of high-quality, customer-focused housing management services. To manage complex tenancy and estate issues and support continuous service improvements across the organisation. To provide effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy. To lead with external agencies, legal representatives, and local authorities. To contribute to the development and implementation of strategies, policies, procedures and service improvements within tenancy support. To have higher- level knowledge of housing legalisation and conflict resolution and strategic thinking. To have higher- level strategic and operational decision making. To assist the maintenance team as necessary to ensure responsive repairs and other maintain issues are dealt with as required. To drive performance improvement, ensuring key performance indicators (KPIs) are met or exceeded What you will need Experience of working as a Housing Officer within a community setting, ideally with tenants that require additional support. Strong knowledge of relevant legislative and regulatory requirements within Housing Support, evictions, housing and other welfare benefit claims Able to mediate and resolve difficult issues between tenants Qualified or part qualified in a relevant professional housing qualification. Full Driving Licence and able to use own vehicle for business use How to Apply If you would like any further details about this position, please contact Joshua Bourne at Marks Consulting Partners. If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion. Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.
Clarion Housing Group Limited
Warrington, Cheshire
Salary: £32,755 to £37,965 per annum Location: Warrington - Ruislip Court - hybrid working arrangement Hours: 36 hours per week Contract Type: Secondment/Fixed term contract until 31st March 2026 We're looking for a confident, customer focused Neighbourhood Response Officer to carry out neighbourhood management of properties in the North region. You'll assist centrally based teams by completing customer visits, viewing and sign-up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour. Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. You'll take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks by reporting fly tipping and monitoring the grounds maintenance. You'll be required to regularly travel across local regions to meet our residents, depending on the requirements of the business. If this sounds like an opportunity for you then take a look at the full role profile for more information here or please visit our webiste for more information. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here or please visit our website. Closing Date: Thursday 11th December 2025 at midnight. Applicants must have the ability to travel across regions as required. This is a hybrid role with a base location at our office in Warrington. Candidates will be expected to work from home and the office as well as travel across the local region. This post is subject to Basic Criminal Record Check Clearance. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.
Dec 07, 2025
Full time
Salary: £32,755 to £37,965 per annum Location: Warrington - Ruislip Court - hybrid working arrangement Hours: 36 hours per week Contract Type: Secondment/Fixed term contract until 31st March 2026 We're looking for a confident, customer focused Neighbourhood Response Officer to carry out neighbourhood management of properties in the North region. You'll assist centrally based teams by completing customer visits, viewing and sign-up appointments, and identifying and investigating tenancy breaches and reports of anti-social behaviour. Working collaboratively with other teams, external agencies and residents, you'll ensure that Clarion Neighbourhoods are clean and safe, identify improvements and investigate breaches of tenancy. We'll look to you develop and deliver neighbourhood plans and local offers as well as working with local resident groups to develop local community facilities, activities and events. You'll take ownership to ensure that the estates you manage are clean and tidy and free from health and safety risks by reporting fly tipping and monitoring the grounds maintenance. You'll be required to regularly travel across local regions to meet our residents, depending on the requirements of the business. If this sounds like an opportunity for you then take a look at the full role profile for more information here or please visit our webiste for more information. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here or please visit our website. Closing Date: Thursday 11th December 2025 at midnight. Applicants must have the ability to travel across regions as required. This is a hybrid role with a base location at our office in Warrington. Candidates will be expected to work from home and the office as well as travel across the local region. This post is subject to Basic Criminal Record Check Clearance. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment. This vacancy may close without notice.
Please only apply if you have over 2 years experience in the relating field Are you seeking a rewarding opportunity to make a difference in your community on a temporary basis with the potential for ongoing engagement? Do you have a passion for ensuring safe and harmonious living environments? If so, we want you to be a part of our dynamic team as a Temporary Housing Officer! My client are dedicated to providing high-quality housing services to our residents, and we need dedicated individuals like you to help us achieve this goal, even on a temporary basis. As a Housing Officer, you will play a crucial role in ensuring the smooth running of our housing operations. Your main duties will include: Succession and Assignments: Facilitating the smooth transfer of tenancies and managing succession cases with empathy and efficiency. Anti-Social Behavior (ASB) Management: Proactively addressing and resolving issues related to anti-social behavior to maintain a safe and peaceful community. Tenancy Enforcement: Enforcing tenancy agreements and policies to uphold standards of conduct and property maintenance. Tenancy Management: Providing support and guidance to tenants, addressing their concerns, and ensuring compliance with tenancy obligations. Inspections: Conducting regular inspections to assess property conditions, identify maintenance needs, and ensure compliance with regulations. We're looking for candidates who are highly organized, customer-focused, and adept at problem-solving. Strong communication skills and the ability to work collaboratively with colleagues and external stakeholders are essential. If you're ready to make a meaningful impact in the lives of our residents on a temporary basis with the possibility of continued involvement, apply now to join our team as a Housing Office
Dec 06, 2025
Seasonal
Please only apply if you have over 2 years experience in the relating field Are you seeking a rewarding opportunity to make a difference in your community on a temporary basis with the potential for ongoing engagement? Do you have a passion for ensuring safe and harmonious living environments? If so, we want you to be a part of our dynamic team as a Temporary Housing Officer! My client are dedicated to providing high-quality housing services to our residents, and we need dedicated individuals like you to help us achieve this goal, even on a temporary basis. As a Housing Officer, you will play a crucial role in ensuring the smooth running of our housing operations. Your main duties will include: Succession and Assignments: Facilitating the smooth transfer of tenancies and managing succession cases with empathy and efficiency. Anti-Social Behavior (ASB) Management: Proactively addressing and resolving issues related to anti-social behavior to maintain a safe and peaceful community. Tenancy Enforcement: Enforcing tenancy agreements and policies to uphold standards of conduct and property maintenance. Tenancy Management: Providing support and guidance to tenants, addressing their concerns, and ensuring compliance with tenancy obligations. Inspections: Conducting regular inspections to assess property conditions, identify maintenance needs, and ensure compliance with regulations. We're looking for candidates who are highly organized, customer-focused, and adept at problem-solving. Strong communication skills and the ability to work collaboratively with colleagues and external stakeholders are essential. If you're ready to make a meaningful impact in the lives of our residents on a temporary basis with the possibility of continued involvement, apply now to join our team as a Housing Office
Project Worker We are seeking a compassionate and motivated Project Worker to join our Supported Housing team, helping residents build independence and brighter futures. Position: Project Worker Location: Southend-on-Sea Hours: Full-time, 37 hours per week (including evenings, weekends and Bank Holidays on a rota basis) Salary: £27,054 rising to £29357 Contract: Permanent Closing date: 15/12/25 Interviews: 22/12/25 About the Job As a Project Worker, you will provide practical advice, support and housing management to residents living in our supported accommodation. You will play a vital role in helping people affected by homelessness to sustain tenancies, improve wellbeing and develop essential life skills. Managing a caseload, undertaking assessments, support plans and reviews. Building positive, trusting relationships with residents and tailoring support packages to individual needs. Supporting residents with welfare, housing, benefits and legal rights. Encouraging engagement with health, mental health and addiction services. Helping residents develop independent living skills such as budgeting, cooking and personal care. Ensuring properties are safe, secure and compliant with health & safety standards. Maintaining accurate case files and database records for monitoring and reporting. Working collaboratively with partner agencies and attending joint meetings. Providing evening and weekend cover across sites as part of the rota. About You Knowledge of homelessness issues and the challenges faced by those affected. Clear communication skills, applying trauma-informed approaches. The ability to establish trust, identify safeguarding concerns and respond appropriately. Confidence to work independently as well as collaboratively within a team. Patience, resilience and self-control in challenging situations. Flexibility to work evenings, weekends and Bank Holidays. A qualification such as NVQ Level 3 in Health & Social Care, Housing or IAG is desirable, alongside experience of partnership working and applying health & safety guidance. Other roles you may have experience of could include Housing Support Worker, Supported Housing Officer, Homelessness Support Worker, Tenancy Sustainment Officer, Key Worker, Resettlement Worker, Community Support Worker.
Dec 06, 2025
Full time
Project Worker We are seeking a compassionate and motivated Project Worker to join our Supported Housing team, helping residents build independence and brighter futures. Position: Project Worker Location: Southend-on-Sea Hours: Full-time, 37 hours per week (including evenings, weekends and Bank Holidays on a rota basis) Salary: £27,054 rising to £29357 Contract: Permanent Closing date: 15/12/25 Interviews: 22/12/25 About the Job As a Project Worker, you will provide practical advice, support and housing management to residents living in our supported accommodation. You will play a vital role in helping people affected by homelessness to sustain tenancies, improve wellbeing and develop essential life skills. Managing a caseload, undertaking assessments, support plans and reviews. Building positive, trusting relationships with residents and tailoring support packages to individual needs. Supporting residents with welfare, housing, benefits and legal rights. Encouraging engagement with health, mental health and addiction services. Helping residents develop independent living skills such as budgeting, cooking and personal care. Ensuring properties are safe, secure and compliant with health & safety standards. Maintaining accurate case files and database records for monitoring and reporting. Working collaboratively with partner agencies and attending joint meetings. Providing evening and weekend cover across sites as part of the rota. About You Knowledge of homelessness issues and the challenges faced by those affected. Clear communication skills, applying trauma-informed approaches. The ability to establish trust, identify safeguarding concerns and respond appropriately. Confidence to work independently as well as collaboratively within a team. Patience, resilience and self-control in challenging situations. Flexibility to work evenings, weekends and Bank Holidays. A qualification such as NVQ Level 3 in Health & Social Care, Housing or IAG is desirable, alongside experience of partnership working and applying health & safety guidance. Other roles you may have experience of could include Housing Support Worker, Supported Housing Officer, Homelessness Support Worker, Tenancy Sustainment Officer, Key Worker, Resettlement Worker, Community Support Worker.
Oversee the day-to-day management of void properties within a designated patch. Carry out risk assessments, support checklists, and implement appropriate interventions when required. Provide low-level tenancy support and make suitable referrals to external services or internal teams. Maintain an understanding of local community issues as well as any tenancy-related concerns. Manage tenancy matters, including addressing anti-social behaviour and ensuring compliance with tenancy agreements. Build strong local knowledge of residents and neighbourhood issues, and share relevant insights with internal meetings and external agencies as appropriate. Previous experience of housing is essential and you will need to have a full driving licence and access to a vehicle.
Dec 06, 2025
Seasonal
Oversee the day-to-day management of void properties within a designated patch. Carry out risk assessments, support checklists, and implement appropriate interventions when required. Provide low-level tenancy support and make suitable referrals to external services or internal teams. Maintain an understanding of local community issues as well as any tenancy-related concerns. Manage tenancy matters, including addressing anti-social behaviour and ensuring compliance with tenancy agreements. Build strong local knowledge of residents and neighbourhood issues, and share relevant insights with internal meetings and external agencies as appropriate. Previous experience of housing is essential and you will need to have a full driving licence and access to a vehicle.
Accommodation Officer Location: John Frost Sq, Newport, NP20 1PA Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £15.83 Per Hour Job Ref: OR19015 Job Responsibilities Assist with bookings and manage temporary, transitional, and settled accommodations. Manage rent accounts and minimize debts. Safeguard tenants and identify their support needs. Oversee client placements and movements to ensure suitable accommodations. Complete office duties including licence agreements, contracts, and housing benefit forms. Travel throughout Newport as needed. Person Specifications Must Have: Experience in housing services. Ability to work under pressure and manage stress effectively. Proactive work ethic and resilience. Own transport for travel within Newport. Nice to Have: Passion for making a difference in the community. Experience in managing temporary accommodations. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability specific organizations or hirers to whom you do not wish your details to be disclosed.
Dec 06, 2025
Contractor
Accommodation Officer Location: John Frost Sq, Newport, NP20 1PA Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £15.83 Per Hour Job Ref: OR19015 Job Responsibilities Assist with bookings and manage temporary, transitional, and settled accommodations. Manage rent accounts and minimize debts. Safeguard tenants and identify their support needs. Oversee client placements and movements to ensure suitable accommodations. Complete office duties including licence agreements, contracts, and housing benefit forms. Travel throughout Newport as needed. Person Specifications Must Have: Experience in housing services. Ability to work under pressure and manage stress effectively. Proactive work ethic and resilience. Own transport for travel within Newport. Nice to Have: Passion for making a difference in the community. Experience in managing temporary accommodations. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability specific organizations or hirers to whom you do not wish your details to be disclosed.