6 jobs found

Job Description - Deskside Support Technician Day Rate: £150/day - Insider IR35, Umbrella Contractors Only Location: Stevenage Contract Duration: 8 December 2025 - 26 August 2026 Role Overview The Deskside Support Technician (Level 2) will provide on-site technical support to end users, ensuring the reliable operation, security, and maintenance of local IT infrastructure. The role supports a global environment of approximately 8,000 PCs and requires a proactive, customer-focused approach to resolving hardware, software, and connectivity issues. Key Responsibilities Provide Level 2 deskside support for PCs, laptops, peripherals, and standard software packages. Maintain and support existing computer infrastructure across a global estate of ~8,000 devices. Image, configure, and onboard new computers into the domain and network in accordance with company standards. Ensure all new and existing hardware is secured, protected, and compliant with corporate policies. Engage with business users to deliver technical support, troubleshooting, and guidance on local equipment. Diagnose and resolve technical issues related to scientific instruments, including data flow troubleshooting and implementation. Collaborate with wider IT teams to escalate complex issues and ensure timely resolution. Maintain accurate documentation of support activities, asset changes, and configurations. Required Skills & Experience Proven experience in a Level 2 deskside, field support, or technical support role. Strong knowledge of Windows operating systems, device imaging, and domain onboarding. Competency in troubleshooting PCs, laptops, and common peripheral devices. Understanding of network fundamentals (TCP/IP, DNS, basic connectivity troubleshooting). Experience supporting and securing enterprise hardware. Ability to communicate effectively with technical and non-technical stakeholders. Experience working with scientific instruments or laboratory environments (desirable). Personal Attributes Customer-focused with a professional on-site presence. Strong problem-solving skills and ability to work independently. Organised, reliable, and capable of managing a varied workload.

Eden Brown Synergy are working with a large Financial Services organisation based in Norwich City Centre who are looking for a number of experienced Deskside Support Technicians (2nd line) for 12 months. The role is full time, to start ASAP and paying 19.50 PAYE + holiday pay or 25.13 Umbrella per hour. The role is 5 days a week on site (no home working) Purpose of the Role Deskside is responsible for looking after day-to-day issues passed on from service desk that require further investigation to resolve. Deskside technicians are required to work onsite or offer remote support to 1000+ colleagues. You will work alongside other regional technicians and departments to offer the best possible service. Providing 2nd line support in a corporate environment Excellent customer facing skills and telephone manner Answers to queries and fulfil requests via phone, email and face to face in a timely manner. Supporting both on-site and field-based staff. Supporting project work. Duties & Responsibilities Management of stock Issuing of hardware and handover To answer queries, fulfil requests, fix incidents, and deliver changes via phone, email and face to face Providing on-site support Work with wider team to offer ideas to improve service/user experience Skills required Office 365 configuration and troubleshooting Windows 10 Azure/Intunes Active directory administration Ticketing system (Assyst/service now) Dell laptop and desktop warranty process Mobile device support and admin Incident Management Good Understanding of ITIL Proven trouble shooting skills. Experience required Working in a high-pressure customer service environment. Technical IT skills/knowledge/ background. Experience in multi-culture working. Working in IT in a financial services context. Microsoft Teams Please only apply for this role if you have all the skills, knowledge and experience as mentioned above and available to start work on no more than 2 week's notice. Please only apply if you are happy to work 5 days a week on site and can easily commute to Norwich City Centre daily. Thank you Charlotte Townend (phone number removed) Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

Job Description - Deskside Support Technician (Level 2) Day Rate: £150/day - Umbrella Contractors only - Inside IR35 Location: Speke, Liverpool, L24 9GR Contract Duration: 22 December 2025 - 31 May 2028 Role Overview The Deskside Support Technician (Level 2) will provide on-site technical assistance within a high-availability pharmaceutical/lab environment. The role involves delivering reliable, customer-focused deskside support, handling break/fix tasks, and ensuring the continuity of local IT services, assets, and infrastructure. Key Responsibilities Deliver Level 2 deskside support for PCs, laptops, peripherals, and core business applications. Execute break/fix activities to restore normal operations in a timely manner. Install, configure, and maintain desktop hardware, software, and related systems. Perform hardware and software troubleshooting, diagnosing and resolving technical issues. Conduct full IMACD activities (Installs, Moves, Adds, Changes, Disposals). Manage local IT assets, including maintaining accurate inventory records and overseeing PC/peripheral stock. Provide Smart Hands support for remote engineering teams and infrastructure specialists. Support meeting rooms and provide assistance for live events, conferencing, and AV setups. Deliver on-site walk-up support via Tech Bar/drop-in service. Participate in the on-call support rota when required. Document activities, resolutions, and configuration updates in line with IT service management processes. Required Skills & Experience Prior experience in a deskside or field support environment (Level 2). Strong hands-on capability in diagnosing and resolving hardware, software, and OS issues. Practical experience installing and configuring computers, peripherals, and associated equipment. Proficiency with Windows 10, macOS, MS Office 365, and common enterprise applications. Basic knowledge of network equipment and connectivity fundamentals. Familiarity with meeting room technologies and AV systems (advantageous). Previous experience working with ticketing systems and ITSM processes. Additional Requirements Full-time availability and eligibility to work in the UK. Willingness to undergo a background check. Excellent written and spoken English. Strong interpersonal and customer service skills. Ability to lift and move IT equipment up to 20kg. Relevant certifications (desirable): CompTIA A+ or equivalent OEM vendor certifications (Dell, Lenovo, HP, etc.)

Job Title: Break/Fix Engineer (L2) Location: Peterborough/Cambridge (Field-Based) Contract Duration: 6 Weeks Working Hours: Monday-Friday, 08:30-17:00 Day Rate: £200 per day (Inside IR35, via umbrella) Expenses: Mileage and parking claimable Overview We are seeking a Break/Fix Engineer (L2) to provide onsite hardware support across multiple locations in Peterborough/Cambridge. The role involves troubleshooting and repairing HP and Lenovo laptops and desktops, working under the guidance of senior technicians as required. HP or Lenovo SQ training is desirable but not essential. Key Responsibilities Attend designated customer sites to perform laptop and desktop break/fix activities Conduct hardware repairs, reassembly, and component swaps following guidance Support diagnostics and troubleshooting of HP and Lenovo devices Use a mobile service app to: Manage and update tickets Collect and return parts daily Record completed work and close tickets Follow instructions from senior engineers for BIOS updates, branding, and other tasks Maintain safe working practices and report issues to the support line Deliver professional customer service while onsite Requirements L2-level knowledge of laptops and desktops (HP/Lenovo preferred) Ability and willingness to perform break/fix repairs under supervision Previous Field Experience Essential Own vehicle and essential tools preferred Strong time management and organisational skills Flexibility to work across multiple sites Desirable Skills Previous experience in deskside support or IT helpdesk roles Familiarity with ticketing systems and mobile service management apps HP or Lenovo SQ certification (advantageous but not essential)

NEW CONTRACT ROLE - FIELD SERVICE TECHNICIAN (LEVEL 2 - BREAK/FIX) UK-Based Candidates Only Contract: ASAP-19th Dec 2025 (extension into Jan '26) £200 per day Inside IR35 Mileage + Parking Claimable Field-Based (Multiple Locations Available: Nottingham, Swindon, Birmingham, Oxford) To apply, email: THE OPPORTUNITY We're looking for experienced Field Service Technicians (Level 2) to support a short-term IT project providing break/fix support for HP and Lenovo desktop and laptop devices across multiple UK regions. This role is ideal for candidates with strong hardware troubleshooting and repair experience who enjoy working independently in the field and providing hands-on technical support across end-user environments. THE ROLE Provide field-based repair and support for laptops, desktops, and peripherals (HP & Lenovo). Carry out hardware break/fix repairs , including device strip down, diagnostics, component replacement, and rebuilds. Manage tickets using a mobile app - collect parts, attend site, complete repairs, and return parts the following day. Deliver efficient and professional onsite technical support to business users. Collaborate with the support line for escalation and troubleshooting assistance. Ensure all completed jobs are logged, documented, and closed within SLA. TECHNICAL SKILLS / REQUIREMENTS Proven experience in field engineering , hardware repair , or deskside support (Level 2). Strong hands-on skills with HP and/or Lenovo hardware. Ability to diagnose and repair laptops, desktops, and peripheral devices . Familiar with BIOS configuration and branding (USBs provided). Excellent customer service and communication skills. Must hold a full UK driving licence and have access to own vehicle and tools. TO BE CONSIDERED Please apply directly by emailing with your CV and availability.

Job Title: Break/Fix Engineer (L2) Location: Peterborough/Cambridge (Field-Based) Contract Duration: 6 Weeks Working Hours: Monday-Friday, 08:30-17:00 Day Rate: £200 per day (Inside IR35, via umbrella) Expenses: Mileage and parking claimable Overview We are seeking a Break/Fix Engineer (L2) to provide onsite hardware support across multiple locations in Peterborough/Cambridge. The role involves troubleshooting and repairing HP and Lenovo laptops and desktops, working under the guidance of senior technicians as required. HP or Lenovo SQ training is desirable but not essential. Key Responsibilities Attend designated customer sites to perform laptop and desktop break/fix activities Conduct hardware repairs, reassembly, and component swaps following guidance Support diagnostics and troubleshooting of HP and Lenovo devices Use a mobile service app to: Manage and update tickets Collect and return parts daily Record completed work and close tickets Follow instructions from senior engineers for BIOS updates, branding, and other tasks Maintain safe working practices and report issues to the support line Deliver professional customer service while onsite Requirements L2-level knowledge of laptops and desktops (HP/Lenovo preferred) Ability and willingness to perform break/fix repairs under supervision Previous Field Experience Essential Own vehicle and essential tools preferred Strong time management and organisational skills Flexibility to work across multiple sites Desirable Skills Previous experience in deskside support or IT helpdesk roles Familiarity with ticketing systems and mobile service management apps HP or Lenovo SQ certification (advantageous but not essential)