6 jobs found

An excellent opportunity has arisen to join one of the world s most iconic brands as a Service Quality Specialist Warranty, based at Porsche Retail Group in Reading. To apply for this role, you must have experience in warranty administration within an automotive dealership. As a Service Quality Specialist (SQS), you will serve as a key liaison between the Porsche Centre, customers and the manufacturer. You will be vital to the warranty claims process by ensuring correct time recording and reducing claim error rates. You will also technically support a team of vehicle technicians and provide dynamic quality control, including final vehicle testing. You will manage the progression of the repair of customers vehicles, whilst ensuring adherence to Porsche s service process and warranty standards. The SQS, drives and improves the overall productivity of the workshop, whilst increasing customer satisfaction though vehicles being fixed first time. Responsibilities Provide technical support and guidance to technicians, managing repair progression, systems, and processes Stay up to date with manufacturer policies, bulletins and procedures Develop workshop processes aligned with Porsche Service and warranty standards Control workshop repair quality through inspections, tests, and ensuring manufacturer standards Manage Porsche Request Management System for technician support and communication. Support parts processes, including pre-pick and returns to Porsche. Administer warranty and goodwill repairs, including claims, documentation, and campaign communication Verify warranty claim accuracy, completeness and compliance with manufacturer guidelines Provide regular feedback on repair quality to management and recommend improvements. Minimum Qualifications Full UK Driving License Experience in Warranty Administration in the automotive industry Familiarity with dealership management systems (DMS) Great customer service skills, to ensure customer satisfaction throughout the claim process Sound mechanical and technical skills Experience of working within a franchised automotive dealership A track record of performing within a fast paced, workshop environment Proficiency in Microsoft Office suite Desirable Qualifications Level 3 Diploma in Light Vehicle Maintenance Level 3 Diploma in Auto-Electrical and Mobile Electrical Operations Level 3 Award in Electric/Hybrid Vehicle System Repair and Replacement Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. In return, we offer Industry leading salary plus10% bonus, paid monthly 33 days holiday, with extra for long service Fixed hours each week - no shift patterns. Monday to Friday - 8am to 6pm with 1-hour unpaid break per day. Option of a VW Group Vehicle at preferential leasing rates Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Life Assurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Dedicated mental health champions Centre Porsche Centre Reading, the very first Destination Porsche Centre in the UK, right next to the home of Porsche Cars GB. Located conveniently just off junction 12 of the M4, adjacent to a retail park, gym, petrol station and well-known furniture brands. Enjoy a heavily subsidised restaurant serving delicious breakfast and lunch options, along with a fantastic barista bar to fuel your day. Plus, we offer free on-site parking for all staff members. Company Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. Applying Please note that eRecruitSmart is advertising the role of Service Quality Specialist on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must live in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you

Experienced Technician required for a busy, award-winning Mercedes-Benz Vehicle dealership in Dumfries Job title: Mercedes-Benz HGV Technician Hours: Day shift Location: Dumfries Salary: Competitive Extra Information: Relocation support available, up to £2,000 Looking for your next career step? How about taking one with one of the world's most recognised motor vehicle manufacturer? Ciceley Commercials are looking for the right people to join their Mercedes-Benz Commercial Vehicle franchised business. Join multi-award winning Ciceley Commercials as a Vehicle Technician and you'll find you're working with a team that drives the standard in customer care. Using the very latest diagnostic technology, you'll get the chance to service and repair some of the most advanced vehicles on the road. Throughout your career with Ciceley Commercials, we commit to invest in vital training and continual support to maximise your potential and ensure you are best equipped with skills and equipment to deal with some of the latest motor vehicle technological developments. With Ciceley Commercials, your hard work and commitment won't go unnoticed. With career development opportunities, staff incentives, and a great working environment, your time at Ciceley Commercials will be satisfying, rewarding, enjoyable and beneficial. We strive to be the best in everything that we do, we believe that we have the best products and deliver the best customer service and we can only achieve this by having a team made up of the best people. Do you have the right skills, experience and 'be the best' attitude to join our team? Essential Criteria Previous motor vehicle technician experience Apprentice trained and qualified to C&G or NVQ level 3 in motor vehicle mechanics, maintenance and repair or equivalent Full driving licence Ability to problem solve Customer focused Self-motivated Team player Hard working and the ability to work under pressure in a safe and responsible manner Organised work ethic Reliable and punctual Desirable Criteria Previous Commercial Vehicle experience Previous Mercedes-Benz experience HGV licence Benefits 23 days holiday plus bank holiday Additional days holiday following 5 years' service (max 3 days) Relocation support up to £2,000 Cycle to Work Scheme Travel and Lifestyle Discount Membership Friendly team environment Award-winning dealership that is always looking to grow and develop its people and business Initial Mercedes-Benz product training provided HGV Class 2 driver training provided following successful completion of probationary period Regular ongoing training with Mercedes-Benz to ensure remain expert in field Company Pension Scheme Relocating Relocating to this part of the country can be more than a pipedream with Ciceley Commercials Ltd. If you are an experienced Commercial Vehicle Technician and are considering relocating, we can support you in your move. About Ciceley Commercials Ltd Ciceley Commercials Ltd is an award winning, Mercedes-Benz Commercial Vehicle Dealer with sites in Blackburn, Bolton, Carlisle and Dumfries. We are a family run business, established over 50 years ago and currently employ over 240 people. This is a fantastic opportunity to work with a highly successful and award-winning Mercedes-Benz commercial vehicle dealership. To apply for this position please apply with a copy of your CV. Job Type: Full-time Benefits: Company pension Cycle to work scheme On-site parking Work Location: In person

Job description Job title: Mercedes-Benz LGV / HGV Technician (Day shift position) Hours: Dayshift 40hrs / week Monday - Friday half day (Saturday AM optional). Nightshift Monday - Thursday 46hrs 19:00 - 07:00 Due to increased workload, Ciceley Commercials are looking for the right people to join their Mercedes-Benz Commercial Vehicle franchised business. Join multi-award winning Ciceley Commercials as a LGV / HGV Technician and you'll find you're working with a team that drives the standard in customer care. Using the very latest diagnostic technology, you'll get the chance to service and repair some of the most advanced vehicles on the road including the revolutionary new Actros 5 with MirrorCam. Throughout your career with Ciceley Commercials, we commit to invest in vital training and continual support to maximise your potential and ensure you are best equipped with skills and equipment to deal with some of the latest motor vehicle technological developments. With Ciceley Commercials, your hard work and commitment won't go unnoticed. With career development opportunities, staff incentives, and a great working environment, your time at Ciceley Commercials will be satisfying, rewarding, enjoyable and beneficial. Essential Criteria Apprentice trained and qualified to C&G or NVQ level 3 in motor vehicle, maintenance and repair or equivalent Previous Truck experience in maintaining and repairs to MOT Standard. Class 2 HGV driving licence Self-motivated Team player Hard working and the ability to work under pressure in a safe and responsible manner Organised work ethic and able to work to a high standard Reliable and punctual Desirable Criteria Previous Mercedes-Benz experience HGV licence Class 1 Benefits 23 days holiday plus bank holiday Additional days holiday following 5 years' service (max 3 days) Onsite parking Cycle to Work Scheme Award winning dealership that is always looking to grow and develop its people and business Initial Mercedes-Benz product training provided Regular ongoing training with Mercedes-Benz to ensure remain expert in field About Ciceley Commercials Ltd Ciceley Commercials Ltd is an award winning, Mercedes-Benz Commercial Vehicle Dealer with sites in Blackburn, Bolton, Carlisle and Dumfries. We are a family run business, established 50 years ago and currently employ over 240 people. This is a fantastic opportunity to work with a highly successful and award-winning Mercedes-Benz commercial vehicle dealership. To apply for this position please send a copy of your CV and covering letter. If you would any more information about this role or what it is like to work at Ciceley Commercials Ltd, please do not hesitate to get in touch. Job Types: Full-time, Permanent Licence/Certification: Class 1 or 2 licence (preferred) Work Location: In person

Vehicle Technician required in Morpeth, Northumberland Monday - Friday working hours NO SATURDAYS unless optional overtime (Sales work) £32,000 - £35,000 and optional overtime. We're looking for a Level 3 qualified vehicle Technician / Mechanic to join our Client's car dealer service centre in Alnwick. You'll be responsible for servicing and repairs on a range of makes and models (multi franchise) including some light commercial vehicles (pick-up trucks, vans) as well as cars. The successful Technician will form part of a close team and work with a Company that genuinely values their employees. Previous manufacturer training would be beneficial but is not essential. Full company details available on application. Apply now with your full CV to Mary or Sharron at WeRecruit Auto quoting job reference ST537 Automotive - Motor Trade - Service & Aftersales - Workshop - Motor Vehicle Technician - Mechanic - Service Technician - Master Technician - Dealership - Diagnostic Technician - LCV Technician - Van Technician - Commercial Technician - Commercial Vehicle Technician - LCV - Light Commercial Vehicle - Northumberland - North East England - Alnwick Full Time - Permanent - Job Follow us on Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately we are unable to contact all applicants due to the volume of applications so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.