23 jobs found

UX Content Designer 12 Month contract initially Based: Hybrid - Remote/2 days p/w onsite in Manchester Rate: Upto £400 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a UX Content Designer to join the team. A content designer is part of the project from the start, setting the purpose for the content on the page. Adept at creating customer-focused copy, a content designer can explain things simply and position content in the right place, in the right format, for the right audience. Key Responsibilities: Understands users and can identify who they are and what their needs are based on evidence. Translate user stories and propose design approaches or services to meet these needs Advocates for user needs in stakeholder meetings or with key product team members Engage in meaningful interactions and relationships with users. Manage competing priorities. Work on multiple projects at the same time, ensuring the customer is at the heart of the outcome Use quantitative and qualitative data about users to turn user focus into outcomes. Design content to meet user needs and make complex language and processes easy to understand. Creates, collaborates, understands, and implements style and standards. Have an overall perspective on business issues, events, activities and an understanding of their wider implications and long-term impact. Has the ability to work in a fast-paced, evolving environment and utilises an iterative method and flexible approach to enable rapid delivery. Is accountable for quality outcomes. Identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Helps the team to decide the best approach, to manage and visualise outcomes, prioritise work and work to agreed minimum viable product (MVP) and scope. Maintain knowledge of and adherence to all relevant regulatory requirements, including risk Key Skills & Experience: Content design experience Working in Agile environment Experienced with using a variety of UCD methodologies KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED: Champions user needs and helps teams to communicate. Has a passion for the profession and communicates the vision to the team clearly. Challenges ways of working and the status quo. People who excel in this area take initiative, are innovative, and seek out opportunities to create effective change. Being open to change and improvement, and working in 'smarter', more focused ways. Is a proven communicator with an understanding and appreciation of the regulatory environment Creates effective communication through design, research, and iteration Actively contributes to and conceives content standards and guidelines from user experience and accessibility guidance This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

UX Researcher 12 Month contract initially Based: Hybrid - Remote/2 days p/w onsite in Manchester Rate: Up to £400 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a UX Researcher to join the team. The User Experience Researcher will be primarily responsible for management of the research team. Implementation and management of research processes. Overseeing and assigning appropriate workloads (sprint planning) and ensuring the team is working efficiently and in line with the SME priorities. Providing roadmaps and timelines of completion for project work with strategic insight. Supervision and collaboration on; designing, conducting, analysing, and reporting on user-centered design research and usability testing for the channels, including identification of user needs and goals, task and workflow modelling, ethnography and persona development as well as rapid iterative usability testing, and more formal, in-depth testing. A successful Senior User Experience Researcher must be able to mentor and manage a team of UX professionals and work without supervision on multiple concurrent projects. Key Responsibilities: As a UX Researcher you will be accountable for: ? Managing the UX research team and assume responsibility for outputs/deliverables ? Working alongside the Digital Performance & Optimisation Lead to define, implement and champion user centered design strategy and processes ? Ownership of the SME Customer Research Panel - recruitment, engagement and controls ? Designing and conducting usability research both online and in the field and provide recommendations for improvement ? Serve as a member of a team that acts as a 'repository' of research-based usability knowledge ? Work with project Stakeholders and team members to test business requirements using the most appropriate method ? Lead, develop and motivate the UX Research Team ? Determine user needs by conducting in-depth analysis across a range of research practices ? Work with Designers & Content Designers to test proposed look & feel initiatives, working together to develop the most appropriate solution for customers ? Manage and develop other researchers to assure and improve research practice ? Lead moderated user testing and workshops. ? Observe UX Team conducting user testing and workshops to ensure done in a complaint and effective way, providing feedback as appropriate ? Promote user centered design principles and best practice across Digital, SME and the Bank - developing a culture of research first ? Conduct in-house research to test new product and concept developments (including user requirements gathering and early stage concept and prototype testing, and other approaches to ensure the user need is fully understood in the service design) ? Consumer Duty - Maintain knowledge of and adherence to all relevant regulatory requirements Key Skills & Experience: ? Team member management ? Usability moderating (all types, particularly one-on-one) ? Experimental design ? Test method selection ? Statistical/qualitative/quantitative analysis ? Presentations (verbal and written) KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED: ? Excellent communication and presentation skills, both written and oral ? Excellent relationship skills - able to operate effectively with internal stakeholders and with external suppliers and partners ? Proven experience of mentorship and management skills ? Proven experience of effective time management of self and others ? Ability to impact assess workload and manage delivery expectations and deadlines appropriately ? Choose appropriate methods and advise on application of research methods to assure best practice ? High level of customer focus and understanding of customer needs ? Experienced in usability test moderating (all types, particularly one-on-one) ? Participant recruiting/screener creation ? Proven experience of managing, executing and analysing usability test sessions ? Proven experience of working in an agile development environment with User Experience teams, designers and developers to create new digital products and services ? Demonstrable ability to take initiative and seek out opportunities to innovate and create effective change ? Precise and high attention to detail ? Be passionate about uses of information architecture/usability/accessibility. ? Experience within a research and digital environment. ? Uses strategic insight and aligns user research activities to inform decision making and action. This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

UX Service Designer 12 Month contract initially Based: Hybrid - Remote/2 days p/w onsite in Manchester Rate: Up to £400 p/d - (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a UX Service Designer to join the team. Key Responsibilities: * Service designers are interested in what users are trying to do, service systems and processes, and the structure of the organisations that deliver them and user journeys. Service designers work by looking at the wider picture, thinking about how to connect products and services to creative a seamless experience for customers (products, people, parts of the organisation) and identify opportunities for areas of improvement which then require support from wider teams to implement. * Create effective partnerships with stakeholders, define and deliver work that creates lasting value and ensures projects achieve their goals through effective discovery, ideation and design right through to delivery and measuring impact. * Able to review a journey from start to finish which extends outside of Digital, a Service Designer is able to provide an end to end view of a products or service without reliance from other teams. This creates a unique perspective that is not held by anyone else in the business but real customers experience every day. * Able to work independently and manage their service design projects and problem statements whilst feeding in their activity to the broader Service Design team. * Build strong relationships with stakeholders and competently present back to them at all levels required. Have confidence pushing back when colleague's views do not align with the project goals or user needs and escalating to the Service Design Lead when required. * Conducting Service Discovery to identify and deliver high-quality, user-centered products and services * Create prototypes to demonstrate ideas and how to improve services * Research the problem space - working with the wider UX team including the research team to form and test ideas, designs and solutions with the needs of real people in mind. Working with user groups to identify business insights. Communicate findings into actionable steps for other stakeholders and teams, ensuring the highest standards are reached and insights can be identified and used. * Design and deliver engaging workshops for our teams, customers and stakeholders. * Enable the business focus around customer journey maps and service blueprints to understand how products/services work currently and defining the biggest gaps to develop how they should work in future * Ideation & critical thinking: Generation of appropriate ideas and effective critique. Help teams understand and improve their creative capability. * Think holistically a when designing a product or service, while being detail oriented and delivery focus * Adhering to regulations including Consumer Duty, demonstrating focus on delivering good customer outcomes through consideration of what's the right thing to do for the customer. * Hold the confidence to raise concerns and challenges to colleagues and senior stakeholders to advocate our user's experience and making good business decision outcomes. Key Skills & Experience: * Usability moderating (all types, particularly one-on-one) * Experimental design * Test method selection * Statistical/qualitative/quantitative analysis * Presentations (verbal and written) KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED * Degree in UX or relevant subject and/or solid experience in a Service Designer position * Strong communication and presentation skills, both written and oral * Excellent relationship skills - able to operate effectively with internal stakeholders and with external suppliers and partners * Experience of effective time management of self * Ability to review and prioritise workload whilst managing delivery expectations and deadlines appropriately * Influence appropriate research methods to assure required outcomes * High level of customer focus and understanding of customer needs * Ability to user test moderating (all types, particularly one-on-one) * Ability to conduct participant recruiting/screener creation for research * Able to execute and analyse usability test sessions * An understanding of agile development environments and how others work within User Experience teams such as designers and developers * Demonstrable ability to take initiative and seek out opportunities to innovate and create effective change * Precise and high attention to detail * Be passionate about uses of information architecture/usability/accessibility. * Experience within a research and digital environment. * Uses strategic insight and aligns user research activities to inform decision making and action. This is an excellent opportunity on a great project of work, If you are looking for your next exciting opportunity, apply now for your CV to reach me directly, we will respond as soon as possible. LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds. Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.

Service Designer - need strong Public Sector experience - remote - 3 months, extending to 12 months - £400 Skills/experience -Understand user needs. Collaborate with multidisciplinary teams to understand behaviour and feedback -Good working knowledge of service design in practice -Analyse research findings, data, insight gathering, critical thinking and concept generation -Strong grasp of qualitative/quantitative research methods. Work with researchers to conduct these studies. -Lead workshops to drive actionable outcomes -Support the communication with product owners & policy colleagues to define the customer journey, articulate the vision for products and services -Understand as-is service design and identify improvements. -Create high quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints -Provide support and mentor team members Strong knowledge and proven practical execution of Customer Centric Design Principles Experience in planning and conducting user research, usability testing, interpret feedback and incorporate into future iterations Experience in designing, service design blueprints, customer journey and empathy mapping Experience in facilitation of Design Workshops with a variety of stake holders at all levels of an organisation Proven experience practice knowledge working in Agile Projects from user stories and backlog management to acceptance criteria Proficiency with design tools such as: Figma, Sketch, Adobe XD, inVision Studio, Zeplin, Axure RP. Solid understanding of usability and accessibility standards including Web Content Accessibility Guidelines (WCAG) & ISO 9241 Work closely with other designers, commercial and technical teams to execute a balanced approach to delivery. Where required can manage a team(s) and mentor as appropriate. Knowledge of GDS standards

UX Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to £55k plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech' or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate, people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary As a UX Designer at Triad, you will play a significant role in our client assignments. You will seek to align multiple perspectives by providing coherent views of how best to build and deliver services as well as defining and developing the UX language of Triad. You should be an articulate and creative designer who can research and define user needs as well as solve the problems users face when interacting with business processes and IT systems. A strong portfolio of successful UX work is essential. Could you be Triad's next "Rising Star of the Year?" Our very own Head of UX, Lucille Harvey, was recognised for personal excellence at "The Chartered Institute for IT & Computing Awards." Key Responsibilities: User research: Plan and conduct user research with appropriate methods including user interviews and surveys to address research problems, establish user needs, highlight pain points and identify opportunities to improve user experiences. Analysis: Use appropriate methods to analyse research and triangulate findings across multiple research outputs. Producing artefacts: Decide upon and produce artefacts based on the research and design including personas, user journeys, and service blueprints. Design and iteration: Create wireframes and designs using various levels of fidelity as appropriate and collate feedback to iterate these designs. Prototyping: Create interactive prototypes to different levels of fidelity to be able to test design options. Workshops: Initiate, plan and conduct workshops with stakeholders and users. Stakeholder collaboration: Work with stakeholders, users, business analysts, technical teams and product owners to shape and develop the user experience. Usability testing: Initiate, plan, conduct and analyse usability testing to evaluate digital systems and services. Accessibility and inclusion: Ensure research activities are inclusive (for accessibility and digital literacy needs) and designed to ensure services adhere to WCAG 2.2. Information architecture and navigation: Research for and design the information architecture to ensure users can navigate successfully. Measuring success: Work with stakeholders to define success metrics so that services can continually iterate. Agile working: Work and collaborate across multi-disciplinary teams using agile methods. Advocacy and education: Advocate for and educate client teams about user-centred design including upskilling and mentoring. Best practice and community: Be part of and contribute to the Community of Practice to ensure it develops alongside developments in the industry. Skills and Experience: Deep analytical thinking with a strong ability to communicate insights clearly through presentations and reports. Skilled in designing accessible systems and services, with a good understanding of WCAG 2.2 guidelines and inclusive design for users with varying levels of digital literacy (desirable). Experienced in creating intuitive, user-friendly digital experiences backed by solid user research and usability testing, with the ability to extract and present actionable insights. Proficient in prototyping and design tools including Figma, Adobe XD, Axure, and Balsamiq. Familiar with research and analysis tools such as Dovetail, Mural, and Microsoft Forms. Knowledge of Front End technologies (HTML, CSS, JavaScript) and analytical tools like Google Analytics (both desirable). Comfortable working within Agile frameworks and collaborating across multidisciplinary teams. Experience working with Government Digital Service (GDS) standards and practices (desirable). A portfolio of UX work is available on request. Qualifications & Certifications: A degree or equivalent qualification related to the area you work in - Desirable. Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa. Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: An interview with our Head of UX, including a career review and cultural fit assessment. A workshop and interview session with our principal consultants. We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other information If this role is of interest to you or you would like further information, please contact Ryan Jordan and submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.

Interaction Designer (Axure) Location: Liverpool (Hybrid - 2 days per week on-site) Rate: £560/day (Inside IR35) Contract: 3 months About the Role We are seeking an experienced Interaction Designer to join our team for a 3-month contract. The primary focus of this role is to prototype a new E-learning solution based on Microsoft Dynamics 365, designed to train caseworkers effectively. Your work will ensure usability, accessibility, security, and performance align as closely as possible with the current Dynamics 365 system. Key Responsibilities Design and prototype an E-learning solution that mirrors Dynamics 365 functionality. Apply iterative design principles and agile methodologies throughout the project life cycle. Ensure compliance with W3C Web Standards and WCAG 2.2 AA accessibility guidelines. Use and iterate design patterns and components to deliver a consistent user experience. Collaborate with stakeholders to refine designs based on research and feedback. Essential Skills Experience Strong proficiency in Axure RP for prototyping, along with solid Front End skills in HTML, CSS, and JavaScript . Proven track record of working within public sector projects or environments aligned to GDS standards. Ability to apply agile and iterative design approaches, refining solutions through continuous feedback and research cycles. Skilled in leveraging and adapting design patterns and reusable components to maintain consistency. In-depth understanding of web accessibility and usability standards , including WCAG 2.2 AA compliance and W3C guidelines. Desirable Skills Awareness of the challenges and workflows in casework-focused environments, ideally within government or regulatory bodies. Hands-on experience or familiarity with Microsoft Dynamics 365 platforms. Previous involvement in projects adhering to Government Digital Service (GDS) principles and best practices. DEADLINE for applications: Close of Business, Thursday 11-Dec. SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

Job Title: Graphic Designer Location: Bracknell Salary: Competitive dependant on experience Job Type: Permanent, Full time About BSRIA: BSRIA is a science-driven, independent organisation providing practical guidance and commercial solutions for the built environment. With 70 years of expertise, BSRIA delivers impactful insights through market intelligence, consultancy, testing, compliance, research, training, and instrumentation. About The Role: The Graphic Designer is responsible for helping to drive the creative direction of various design projects, support the marketing function in idea generation, executing visual aspects of their deliverables, and collaborate with other key stakeholders to produce high-quality work. About your day: Conceptualisation and Design: Develop creative concepts and execute designs for various projects, including marketing materials, websites, social media graphics, advertisements, brochures, presentation materials, etc Brand Consistency: Ensure all designs adhere to the company's branding guidelines and maintain a consistent look and feel across all communication channels. Collaboration: Work closely with the marketing team, content creators, and other stakeholders to understand project requirements and deliver high-quality designs. Project Management: Manage multiple design projects simultaneously, prioritise tasks, and meet deadlines. Design Requirements: Communicate effectively with internal stakeholders to understand their design needs and provide innovative solutions that meet their objectives. Revisions and Feedback: Incorporate feedback from team members, and internal stakeholders to refine and improve designs. Software Proficiency: Use graphic design software such as Adobe Creative Suite (Illustrator, Photoshop, InDesign) and other relevant tools to create and refine designs. Stay Updated: Keep up-to-date with industry trends, design techniques, and software advancements to continuously improve design skills. Any other duties commensurate with the role About you: Degree in Graphic Design, Art or a related field. Experience: 1-2 years of professional design experience; fresh graduates with strong portfolios are encouraged to apply. Portfolio: A portfolio showcasing various design work, demonstrating proficiency in both print and digital media. Technical Skills: Proficient in Adobe Creative Suite (Illustrator, Photoshop, InDesign) & Basic knowledge of web design tools is a plus. Creative Skills: Strong creative thinking and problem-solving abilities with a passion for design. Attention to Detail: Meticulous attention to detail with a good sense of aesthetic and design principles. Communication Skills: Good verbal and written communication skills, with the ability to understand and articulate design concepts and feedback. Time Management: Ability to manage time effectively, prioritise tasks, and meet deadlines in a fast-paced environment. Photography: Basic photography and photo editing skills. Animation: Basic knowledge of motion graphics and animation software (e.g., After Effects) is a plus. UX/UI Design: Basic understanding of user experience and user interface design principles. Marketing Knowledge: Basic understanding of marketing and branding principles. Why join us: Workplace Pension Scheme Life Assurance - 4 times annual salary (email address removed) - Online GP Support Services 26 Annual Holidays (pro-rata) and additional Bank Holidays Eye Tests Electric Vehicle Charging point in the car park Employee Wellbeing Employee Assistance Programme (24/7 confidential service) Please click on the APPLY button to send your CV and a pdf or link to your portfolio for this role. Please note it is mandatory to submit a portfolio to be considered for this role. Candidates with the experience or relevant job titles of: Design Assistant, Illustration, Design Technician, Autodesk Innovator, Adobe Creative Suite, Photoshop, InDesign, Graphic Designer, Graphical Designer, Adobe Designer, Digital Design Executive, Marketing Development, Graduate Designer, Commercial Experience, Adobe Creative Suite, Photoshop, Illustrator, InDesign may also be considered for this role.

Service Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary £50-55k, plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals, and technology capabilities align to create seamless and impactful experiences. Could you be Triad's next "Rising Star of the Year?" Our very own Head of UX, Lucille Harvey, was recognised for personal excellence at "The Chartered Institute for IT & Computing Awards." Key Responsibilities: User-Centred Service Design - Design and prototype end-to-end services, ensuring usability, accessibility, and efficiency. Research & Discovery - Conduct user research and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping & Testing - Create prototypes (low/high fidelity) and facilitate usability testing to refine service solutions. Designing for Accessibility & Inclusion - Ensure services are accessible to all users, including those with digital accessibility needs (WCAG 2.2). Working in Agile Environments - Collaborate in multidisciplinary teams within Agile frameworks to deliver impactful service solutions. Measuring Success - Define success metrics for services and continuously iterate based on user feedback and analytics. Skills and Experience Proven experience in Service Design, with a strong portfolio of successful end-to-end service improvements. Experience conducting user research and translating insights into actionable service improvements. Strong understanding of User-Centred Design (UCD) principles and methodologies. Experience using tools such as Miro, Figma, Adobe XD, Axure, or Balsamiq. Familiarity with Agile and iterative development processes. Knowledge of Government Digital Service (GDS) standards (desirable). Experience designing services for users with accessibility requirements. Qualifications & Certifications A degree or equivalent qualification related to the area you work in - Desirable Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: An interview with our Head of UX, including a career review and cultural fit assessment. A workshop and interview session with our principal consultants We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other information If this role is of interest to you or you would like further information, please contact Ryan Jordan and submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.

Job Post: User Experience Design - Service Designer (Hybrid Contract) Title :User Experience Designer - Service Design Location :Newcastle, UK (Hybrid Working Model) Are you a highly strategic Service Designer ready to lead complex system change? We are seeking a seasoned expert to drive a human-centered design process across the entire service lifecycle, balancing deep user insights with core business strategy. This is a high-impact, 10-month contract role where your expertise will directly shape our service ecosystem The Role: Strategic Impact & Leadership As our Service Designer, you will be responsible for defining and implementing service improvements across all project phases-from initial framing to final deployment. You will function as a Subject Matter Expert , collaborating across engineering, product, and business teams to ensure holistic, effective service delivery. Key Responsibilities: Ethnographic Research: Conduct advanced ethnographic research to identify true user needs and pain points. Insight Synthesis: Interpret and synthesize human insights, ensuring they are balanced against strategic business, technical, and brand inputs. Artifact Creation: Create detailed User Journey Maps and facilitate the development of Service Blueprints to visualize the end-to-end experience. Collaboration & Facilitation: Plan and lead cross-functional workshops to gather insights, align teams, and foster collaboration. System Design: Provide expert-level solutions to complex problems, often involving systemic changes that span multiple departments. Validation: Develop prototypes and conduct usability testing to rapidly validate design concepts and iterate on service solutions. Required Skills & Proficiencies Advanced proficiency in User Experience (UX) Research methodologies. Demonstrated expertise in Service Design Thinking and Design Thinking practices. Strong background in System Designs and the ability to influence technical and strategic roadmaps. Proven ability to manage team decisions, mentor colleagues, and act as a Subject Matter Expert. Contract Details Contract Duration: 10 Months (December 1, 2025 - September 30, 2026) Location: Newcastle, UK Work Model: Hybrid (Split office/remote working) Start Date: December 1, 2025 End Date: September 30, 2026 How to Apply If you are a Service Designer with a strong background in ethnographic research and system-level problem-solving, and you are available for this 10-month hybrid contract in Newcastle, please submit your CV and outline your experience with Service Designer , User Experience Designer, service blueprinting and strategic system design . Randstad Technologies is acting as an Employment Business in relation to this vacancy.

Service Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary 50-55k, plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Do you want to be part of a team winning some of the most exciting technology-related assignments in the UK public sector? As a Service Designer at Triad, you will play a significant role in our client assignments. You will be responsible for designing end-to-end services, ensuring that user needs, business goals, and technology capabilities align to create seamless and impactful experiences. Could you be Triad's next "Rising Star of the Year?" Our very own Head of UX, Lucille Harvey, was recognised for personal excellence at "The Chartered Institute for IT & Computing Awards." Key Responsibilities: User-Centred Service Design - Design and prototype end-to-end services, ensuring usability, accessibility, and efficiency. Research & Discovery - Conduct user research and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping & Testing - Create prototypes (low/high fidelity) and facilitate usability testing to refine service solutions. Designing for Accessibility & Inclusion - Ensure services are accessible to all users, including those with digital accessibility needs (WCAG 2.2). Working in Agile Environments - Collaborate in multidisciplinary teams within Agile frameworks to deliver impactful service solutions. Measuring Success - Define success metrics for services and continuously iterate based on user feedback and analytics. Skills and Experience Proven experience in Service Design, with a strong portfolio of successful end-to-end service improvements. Experience conducting user research and translating insights into actionable service improvements. Strong understanding of User-Centred Design (UCD) principles and methodologies. Experience using tools such as Miro, Figma, Adobe XD, Axure, or Balsamiq. Familiarity with Agile and iterative development processes. Knowledge of Government Digital Service (GDS) standards (desirable). Experience designing services for users with accessibility requirements. Qualifications & Certifications A degree or equivalent qualification related to the area you work in - Desirable Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. What Our Colleagues Have to Say Please see for yourself on Glass Door and our "Day in the Life" videos at the bottom of our Careers Page. Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: An interview with our Head of UX, including a career review and cultural fit assessment. A workshop and interview session with our principal consultants We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other information If this role is of interest to you or you would like further information, please contact Ryan Jordan and submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.

User Researcher - Consultant Akkodis are currently working in partnership with a leading service provider to recruit a number of User Researchers to join a leading digital team with a passion for user-centred design, critical thinking, problem solving and designing and building digital services and products. Please note this is a hybrid role (in either London, Manchester, Glasgow office) with travel to client sites required on occasion and you will need to be eligible or hold current security clearance. The Role As a User Researcher you will work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients' users. The Responsibilities Contribute to creating better products and services that solve users' problems and meets their needs. Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights. Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies. Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights. Consider the end-to-end user journey and external factors that may impact the user experience including business, policy, and technical constraints. Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions. Help to embed user-centred design and user research best practices into teams and the wider business. The Requirements Hands-on experience of leading user research, using behavioural and attitudinal methods and knowing when to apply them appropriately. Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery. Experience working with Government Digital Service (GDS) service standards, using GDS design principles Strong storytelling, communication, stakeholder management, and facilitation skills. Experience working in multi-disciplinary, agile teams where you've led the user research and influenced the design of a product or service through the insights you've gathered. Familiarity with using prototypes to test hypotheses, assumptions and validate user journeys. Understanding of a range of tools and practices for in-person and remote research. If you are looking for an exciting new challenge to join a leading consultancy, please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Role Title: Service Designer Duration: contract to run until 31/03/2026 Location: occasional to Bath/Corsham/London - once a month Rate: up to 460 p/d Umbrella inside IR35 Clearance required: Active SC Clearance is mandatory . MOD SC is heavily desired, alternatively you can have active SC from another government agency. Role purpose / summary Service designer to play a crucial role in shaping the overall experience of the CPA service from start to finish. Map out the entire journey a user takes to complete a goal, ensuring a seamless experience across all touchpoints Conduct extensive research to understand user behaviours, needs, and pain points. Help in creating services that are user-centric and effective Work closely with various stakeholders, including snr product managers to ensure the service aligns with both user needs and business goals Contribute to the strategic planning of service delivery, ensuring that the service aligns with acoe's objectives oversee the implementation of service designs and continuously evaluate their effectiveness, making necessary adjustments based on user feedback and performance metrics This role will be working under the direction of the Product Manager and support is provided in terms of guidance and steer ACOE Background and Further Information The Automation Centre of Expertise (ACOE) is planning to launch an enterprise ServiceNow platform service to support complex process automation (CPA). The next phase is a pilot at OFFICIAL with a delivery partner (developing an application) but may (depending on demand and dependencies) also include a pilot at SECRET with another partner. The platform will include: Provisioning & environment automation; reuse component provisioning; DevOps pipeline (plus good practice); test automation reusable framework Common services: Incremental implementation of content and products for common platform services, common integrations, environment non-functionals, platform assurance/accreditation, monitoring & benefits automation, reusable common components, integration with ACOE reuse services Developer services: Incremental implementation of content and products for policy, governance, guardrails, path to live platform services, licencing, reusable components, integration into other front door processes. The services to be provided will also include: Policy, governance and guidance for the platform for the federated model of delivery in Defence Advice and guidance on automation and CPA architecture and technology selection Content to support benefits management and reuse services for the platform A communications campaign across Defence (including the Foundry and Defence Digital) to promote CPA awareness, provide examples, facts and figures and promote good practice Development of a CPA community and CPA skills Assessment of the pilot Assessment of demand for subsequent activities and production of a roadmap to support the demand Definition of a scorecard (for subsequent implementation) to provide analytics for the success of the platform as it scales Integration of CPA into the ACOE. All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

Performance Analyst 70k - 80k + Benefits UK-Wide / Hybrid (2 Days per Week Onsite) choice of office locations across most major UK cities Deerfoot Recruitment is working on behalf of a prestigious consultancy to find a talented Performance Analyst to join their team. This is a fantastic opportunity to work on high-impact digital services across both the public and private sectors, including key government projects. In this role, you will be instrumental in defining and implementing performance measurement frameworks, analysing service performance, and delivering actionable insights to improve user outcomes. You'll collaborate with multidisciplinary teams in an agile environment and help ensure services meet the Government Digital Service (GDS) standards. Key Responsibilities: Analyse and communicate service performance data to drive improvement Develop dashboards and KPIs using tools like Power BI, Google Analytics, Looker Studio, etc. Work alongside designers, developers, and user researchers to embed data-driven decision-making Lead GDS performance framework assessments Mentor junior analysts and contribute to internal communities of practice Key Skills & Experience: Strong background in performance analysis or digital service analytics Hands-on experience with data tools (SQL, Excel, Python, R) and visualisation platforms Familiarity with agile delivery and GDS standards Ability to translate complex data into accessible insights for varied audiences Experience within Central Government or regulated sectors is highly desirable Working Pattern: This is a hybrid role with a requirement to work from a company office a minimum of 2 days per week , with occasional travel to client sites. Other Information: Applicants must be based in the UK and eligible for SC clearance (5 years UK residency required) Sponsorship is not available for this role If you're a performance-driven analyst with a passion for improving public and private digital services, we would love to hear from you. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Senior Service Designer 215.06 per day PAYE 274.29 per day Umbrella INSIDE IR35 Full Time 4 Months with option to extend BACKGROUND This is an opportunity to contribute to the discovery phase of the Integrated Care Record, a key initiative to explore and document the best way to codesign and create a shared digital care record in Wales that improves care by making patient/citizen information available both across and within health and social care. REQUIREMENT Suppliers are required to provide CVs accompanied by the daily rate (inclusive of all fees) for the provision of a Senior Service Designer. DUTIES AND RESPONSIBILITIES Management, Leadership & Training Act as an expert and advocate for best practice, coaching and mentoring teams. Advise and coordinate staff, deliver training, and share knowledge. Identify and resolve team issues, foster collaboration, and create a positive working environment. Planning & Design Lead complex service design activities and implement new ways of working. Design services and components to meet business needs and user requirements. Prioritise user stories, evaluate design options, and manage risk. Apply Agile principles and tools effectively. Improvement & Monitoring Document work using standard methods and tools, including prototypes. Contribute to user experience design and iterate design patterns. Generate and test multiple solutions, implement policies, and align with best practice. Communications Communicate complex and sensitive information clearly across teams and stakeholders. Facilitate collaboration, provide constructive feedback, and represent user needs internally. Digital & Information Recommend tools and methods, adapt to technological changes. Use prototyping techniques and basic HTML skills. QUALIFICATIONS Essential Educated to post-graduate level (or equivalent qualification / experience in an associated professional field) Evidence of continuous professional development. SKILLS AND EXPERIENCE Essential Skills Experience of working in a similar role as a confident and competent designer, developing designs based on evidence of user needs and organisational outcomes. Experience of interpreting evidence-based research and incorporating this into your work. Familiar with graphical human/computer interfaces that facilitate effective communication between human operator and computer. Aware of applying relevant standards, practices, codes, and assessment and certification programmes to the specific organisation or business domain. Familiar with iterative methods and techniques to allocate and optimise the division of functions between the human, machine and organisational elements of IT systems, and the functions themselves in terms of ergonomic impact. Knowledge and understanding of the brand image and personality of the organisation's products and/or services and the overall culture and personality of the work environment. Essential Experience Teamwork skills in working collaboratively with others to achieve a common goal. Written and Verbal Expression Skills to communicate effectively, both verbally and in writing, such as reports and via emails. Creativity skills in taking innovative approaches to problem solving and/or devising inventive and creative solutions. Attention to detail skills to ensure accuracy and high-quality standards in given tasks, to ensure deliverables are accurate and complete. Interacting with people skills in establishing relationships, contributing to an open culture and maintaining contacts with people from a variety of backgrounds and disciplines. Effective, approachable and sensitive communicator in different communities and cultures. Adaptability Skills to adapt style and approach and to meet the needs of different audiences. If this role is of particular interest and matches up well with your skills/experience then please do apply immediately.

Are you a creative UX Designer ready to make an impact? Join our dynamic team in the banking industry and help us craft exceptional user experiences for millions of customers! Role: UX Designer Duration: 6 Months (extension options) Location: Edinburgh (Hybrid 2 days in office) Inside ir35 About Us We are a leading organization in the UK banking sector, serving over 30 million customers with a commitment to transforming banking through innovative digital solutions. With a significant investment in our platforms and people, we're on a mission to create the best banking experience for all. What You'll Do As a UX Designer, you'll take ownership of your design output while collaborating with a talented design team. Your creativity and expertise will shine as you: Craft User Journeys: Skilfully design end-to-end experiences using components from a central design system, ensuring a cohesive and engaging journey for our users. Prototype with Flair: Bring your designs to life using tools like Sketch, InVision, Figma, Axure, or Adobe XD, creating interactive prototypes that wow stakeholders. Balance Needs: Gather user research and insights to align business requirements with user needs, advocating for what's right for our customers. Adapt & Guide: Navigate technical constraints while providing guidance on the best possible user experience across various platforms. Champion Inclusivity: Ensure designs are accessible and inclusive for customers of all backgrounds, ages, and abilities. Who We're Looking For We want a passionate UX Designer with: Experience: Demonstrable background in User Experience/Interaction Design, preferably with a focus on app development. Ownership: Proven ability to take full ownership of Interaction Design projects. Prototyping Skills: Excellent layout and prototyping skills you can clearly articulate to internal teams. Research Insight: Ability to interpret quantitative and qualitative research to inform your design decisions. Complex Landscape Familiarity: Ideally, experience in financial services or similar complex environments. Collaborative Spirit: A team player who thrives in multi-disciplinary teams and values customer inclusivity. Why Join Us? We're dedicated to your growth! Here's what you can expect: Professional Development: Opportunities to enhance your skills and advance your career. Inclusive Culture: Be part of a team that reflects modern Britain and celebrates diversity across gender, ethnicity, disability, LGBTQ+, and families. Supportive Environment: We are disability positive and will accommodate reasonable adjustments in our recruitment process. If you're ready to take your UX design career to new heights and play a key role in shaping the future of banking, we want to hear from you! Apply Now! Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Dedicated to sustainable development, Arup is a collective of designers, consultants and experts working globally. At Arup you will have the opportunity to collaborate on ambitious projects - delivering remarkable outcomes for clients and communities, and to do socially useful work that has meaning. Arup's purpose, shared values and collaborative approach has set it apart for over 75 years, and now is your opportunity to join. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with Arup to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. On Behalf of Arup, we are looking for a Product Manager for a 10 month contract based in London with remote working available. Purpose of the role: Product Management for a range of early-life to mature products used by thousands of users within Arup, from products aimed at consolidating our use of tools globally to products directly used by engineers on client-facing projects. Requirements capture, stakeholder engagement, and support for development teams working on a range of products actively in use across Arup. Contributing to Arup's product innovation framework and working alongside a senior innovation manager to harness ideas from our 20,000 members that could form the basis of successful products. What you'll do: Support product management activities for early-stage ideas through to mature products used by thousands of users within Arup. Assist in requirements capture, stakeholder engagement, and coordination with development teams. Contribute to Arup's product innovation framework, working alongside a senior innovation manager to evaluate ideas from across the business. Help build frameworks around new digital product concepts, including market research and best practice identification. Communicate ideas clearly and practically to stakeholders, including fund holders and technical experts. Collaborate with marketing and communications teams to co-create campaigns for internal and external audiences. Support roadmap setting and clarification based on user and technical needs. The skills you'll need: Strong programme or product management background (experience in innovation or early-stage product development is highly desirable). Excellent stakeholder management and communication skills. Familiarity with technical domains is useful but not essential. Ability to explain complex ideas in a practical, business-oriented way. Ideally has completed training or learning in product management or innovation to establish credibility. Comfortable with working with senior product managers and liaising with multiple stakeholders across the organization. About the client About the client Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. Guided by its values and alignment with the UN Sustainable Development Goals, Arup creates and contributes to equitable spaces and systems, while cultivating a sense of belonging for all. Arup's internal employee networks support their inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion - creating a space for everyone to express themselves and make a positive difference. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our Sourcing Specialists. AMS are committed to providing all our candidates with the opportunity to perform at their best throughout the recruitment process. Please let us know if you require any additional support or reasonable adjustments during the screening process and we will work with you and Arup to identify the best solution to meet your requirements. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.

UX Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to 55k plus excellent company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech' or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate, people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary As a UX Designer at Triad, you will play a significant role in our client assignments. You will seek to align multiple perspectives by providing coherent views of how best to build and deliver services as well as defining and developing the UX language of Triad. You should be an articulate and creative designer who can research and define user needs as well as solve the problems users face when interacting with business processes and IT systems. A strong portfolio of successful UX work is essential. Could you be Triad's next "Rising Star of the Year?" Our very own Head of UX, Lucille Harvey, was recognised for personal excellence at "The Chartered Institute for IT & Computing Awards." Key Responsibilities: User research: Plan and conduct user research with appropriate methods including user interviews and surveys to address research problems, establish user needs, highlight pain points and identify opportunities to improve user experiences. Analysis: Use appropriate methods to analyse research and triangulate findings across multiple research outputs. Producing artefacts: Decide upon and produce artefacts based on the research and design including personas, user journeys, and service blueprints. Design and iteration: Create wireframes and designs using various levels of fidelity as appropriate and collate feedback to iterate these designs. Prototyping: Create interactive prototypes to different levels of fidelity to be able to test design options. Workshops: Initiate, plan and conduct workshops with stakeholders and users. Stakeholder collaboration: Work with stakeholders, users, business analysts, technical teams and product owners to shape and develop the user experience. Usability testing: Initiate, plan, conduct and analyse usability testing to evaluate digital systems and services. Accessibility and inclusion: Ensure research activities are inclusive (for accessibility and digital literacy needs) and designed to ensure services adhere to WCAG 2.2. Information architecture and navigation: Research for and design the information architecture to ensure users can navigate successfully. Measuring success: Work with stakeholders to define success metrics so that services can continually iterate. Agile working: Work and collaborate across multi-disciplinary teams using agile methods. Advocacy and education: Advocate for and educate client teams about user-centred design including upskilling and mentoring. Best practice and community: Be part of and contribute to the Community of Practice to ensure it develops alongside developments in the industry. Skills and Experience: Deep analytical thinking with a strong ability to communicate insights clearly through presentations and reports. Skilled in designing accessible systems and services, with a good understanding of WCAG 2.2 guidelines and inclusive design for users with varying levels of digital literacy (desirable). Experienced in creating intuitive, user-friendly digital experiences backed by solid user research and usability testing, with the ability to extract and present actionable insights. Proficient in prototyping and design tools including Figma, Adobe XD, Axure, and Balsamiq. Familiar with research and analysis tools such as Dovetail, Mural, and Microsoft Forms. Knowledge of front-end technologies (HTML, CSS, JavaScript) and analytical tools like Google Analytics (both desirable). Comfortable working within Agile frameworks and collaborating across multidisciplinary teams. Experience working with Government Digital Service (GDS) standards and practices (desirable). A portfolio of UX work is available on request. Qualifications & Certifications: A degree or equivalent qualification related to the area you work in - Desirable. Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa. Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. What Our Colleagues Have to Say Please see for yourself on Glass Door and our "Day in the Life" videos at the bottom of our Careers Page Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: An interview with our Head of UX, including a career review and cultural fit assessment. A workshop and interview session with our principal consultants. We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other information If this role is of interest to you or you would like further information, please contact Ryan Jordan and submit your application now! Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.

Senior UX Designer - Consulting (UK-Wide, Hybrid) Overview Our client is seeking Senior UX Designers (Consultants) to join their growing team. In this role, you will champion user-centred design, ensuring services are accessible, intuitive, and effective. You will work closely with user researchers, product managers, and engineers to design people-centred services, leading multidisciplinary Agile teams, and advising clients on best practices in UX. This opportunity is ideal for experienced UX professionals who are looking to grow into leadership roles, influence design direction, and support the development of inclusive, high-impact digital services. Responsibilities As a Senior UX Designer, you will: Advise clients on solving complex problems using UX design, people-centred design, and Agile methodologies. Lead multidisciplinary Agile teams to deliver services that meet user needs. Advocate inclusive and accessible design approaches across diverse user groups. Build supportive relationships with clients and stakeholders, while effectively challenging ideas and managing difficult conversations. Provide line management and mentoring for UX and interaction designers. Support recruitment, training, events, thought leadership, and business development activities. Promote user-centred design approaches internally and externally. Requirements To succeed in this role, you will bring: Advanced UX design expertise applied across varied projects and environments. Experience working in multidisciplinary Agile teams delivering user-centred services. Strong knowledge of designing for accessibility and inclusive digital experiences. Proven track record of championing UX and service design methods. Line management, mentoring, or coaching experience. Excellent communication and stakeholder management skills, including conflict resolution. Good understanding of complementary Agile roles across product and technology. Strong consultancy and leadership skills, with confidence in guiding clients through problem spaces and solution design. Benefits Our client offers a comprehensive benefits package, including: Competitive salary with clear progression opportunities. Contributory pension scheme (6% employer, 2% employee). 25 days holiday plus UK public holidays. Flexible benefits package with options such as: private health and dental cover, additional pension contributions, extra holidays, wellbeing support, charity contributions, and tree planting. Life assurance, death in service cover, and critical illness cover. Cycle-to-Work and salary sacrifice electric vehicle schemes. Season ticket loans and relocation support (up to £8,000, subject to terms). Access to financial and wellbeing support, volunteer days, and Perkbox discounts. Diversity & Inclusion Our client is committed to building a diverse, equitable, and inclusive workplace. Applications are encouraged from underrepresented groups, including women, ethnic minorities, LGBTQ+, neurodivergent individuals, and people with disabilities. Adjustments and accommodations will be provided throughout the recruitment process to ensure equity and accessibility. Application Process If you are passionate about leading user-centred design and shaping impactful digital services, we encourage you to apply. Please click "Apply" to submit your CV. Shortlisted candidates will be contacted to discuss the next ste

UX Designer - Contract Role Description: We are seeking a talented and experienced Senior UX/UI Designer to join our growing team of problem solvers who thrive on crafting intuitive digital products that meet user needs, business requirements, and technical constraints. You will create alignment by working collaboratively with cross-functional product teams to launch or enhance products and features. Essential skills: . Proven prior experience as a UX/UI or Product Designer, with a portfolio demonstrating relevant design work. . User Research: Conducting research to understand user needs, behaviours, and pain points to inform design decisions. . Prototyping & Interaction Design: Creating wireframes and interactive prototypes to visualise and test design concepts that enable users to achieve their objectives with minimal friction. . Visual Design: Applying principles of colour theory, typography, responsive design, and layout, while adhering to accessibility standards and guidelines, to create interfaces that are both aesthetically pleasing and highly functional. . User & Usability Testing: Conducting tests to evaluate the effectiveness and efficiency of the design, and making iterative adjustments based on feedback. Some other desirable skills include: . Education: Degree in UX/UI Design, Interaction Design, Digital Media, or a related field. . Experience: Prior work as a UX/UI Designer in heavily regulated environments, preferably financial services, and experience in Agile environments. . Technical Skills: Knowledge of HTML/CSS and Front End development concepts. . Ethical Design: Experience in conducting and applying ethical design practices, with an understanding of privacy and security implications in digital product delivery. Please apply to the advert for more information. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.