3 jobs found

Housing (Homelessness) Triage/First contact Officer Office based 36 Hours per week (flexibility for hybrid working considered once role established) To provide an effective triage and duty service and conduct a pre assessment/filtering service by telephone or face to face interviews to provide advice and assistance for those in housing need or are threatened with homelessness or are homeless in accordance with the Homelessness Act 2017. Duties Interview and assess homeless on the day approaches in person. Make preliminary investigations ensuring customer provides evidence and documentation at the earliest opportunity. Provide comprehensive advice on a full range of options to solve their housing problem including tenancy rights, housing, and welfare benefits. Makes initial enquiries into reason to believe client is eligible and homeless. Filters and contacts online housing options form and conducts preliminary enquiries, providing advice and assistance to prevent homelessness occurring. Checking Section 21 validity and Refer to Safer renting regarding illegal evictions. Undertake email duty and respond to emails or forward to the most appropriate service/team Undertake telephone duty provide housing advice or advise of the relevant service/team details. Respond to Duty to Refer and make initial enquiries and first contact. Capture and process data on the Council s housing system (NPS) to accurately reflect the application process and stage of application, creating new application records as necessary. Ensure accurate and comprehensive case notes and records are kept of contact and advice given. Ensure documents are scanned and labelled correctly and added to the customers records. If homelessness cannot be prevented or client is homeless referred to the Housing Duty Manager for allocation to a case officer and requesting temporary accommodation. The list above is not exhaustive, and the officer will be required to support the Homelessness Prevention and Solutions Service to manage its front-line functions Knowledge Working knowledge of the Homelessness Reduction Act 2017 and Part V11 of the Housing Act 1996 (as amended) Knowledge of security of tenure Knowledge of welfare benefits and advice services including Domestic Abuse services Experience and Skills Experience of dealing with customers in person, telephone, and email Experience of working in housing advice/homelessness Ability to work independently and able to manage a workload and to prioritise urgent cases. Good communication skills both written and orally. Experience of using IT applications Any further questions please contact Mia for more information.

Job Description Housing Options & Homelessness Prevention Officer 1. Job Purpose To provide a statutory homelessness and housing advice service in accordance with the Housing Act 1996 (as amended) and the Homelessness Reduction Act 2017. To prevent homelessness through early intervention, comprehensive assessments, the preparation and implementation of Personalised Housing Plans (PHPs), and the delivery of practical housing advice. To support senior officers and managers by contributing to statutory duties, service improvements, and effective case management. To deliver a high-quality, customer-focused service to a diverse range of clients, including vulnerable and disadvantaged households. 2. Key Responsibilities 2.1 Statutory Homelessness & Prevention Duties Deliver statutory homelessness assessments in line with the Housing Act 1996, the Homelessness Reduction Act 2017, and associated statutory guidance. Prepare, update, and publish Personalised Housing Plans (PHPs) to prevent or relieve homelessness. Undertake detailed housing needs assessments, identifying causes of homelessness and appropriate prevention measures. Take all reasonable steps to prevent homelessness through tailored support, advice, and interventions. Ensure all statutory notifications and decisions are accurate and issued within legislative timescales. 2.2 Housing Advice and Options Provide high-quality, accessible advice to households on housing options, homelessness prevention, tenancy rights, affordability, private rented sector access, and support services available. Tailor advice to diverse and vulnerable households, ensuring communication is clear, empathetic, and customer-centred. Work with clients to explore all viable solutions, ensuring sustainable long-term outcomes. 2.3 Casework Management Maintain an accurate and up-to-date caseload, ensuring all actions are recorded promptly and case notes meet audit standards. Resolve complex casework issues through comprehensive investigations, liaison with partners, and proactive problem-solving. Monitor case progression in line with statutory requirements, service priorities, and performance targets. 2.4 Partnership & Multi-Agency Working Work proactively with internal teams, statutory services, voluntary agencies, support providers, and external stakeholders to prevent homelessness and secure positive housing outcomes. Promote and embed multi-agency collaboration in all casework and service delivery. Refer households to relevant specialist support services where appropriate, including domestic abuse, mental health, substance misuse, benefits, and financial inclusion. 2.5 Fraud Prevention & Compliance Contribute to the prevention and detection of fraud by identifying irregularities and referring cases to the Council's fraud team where required. Ensure compliance with legislation, policy, good practice, data protection, and safeguarding responsibilities. To Apply reach out to me on (phone number removed) Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

One of my local government clients is seeking an experienced and proactive Housing Officer to manage a patch of approximately 500 properties. This role is essential in ensuring effective tenancy management, rent monitoring, neighbourhood inspections and high-quality service to residents. A driving licence and use of a vehicle are required due to the need to visit properties across the district at short notice. Key Responsibilities: Monitor rent accounts, visit tenants regarding arrears and issue appropriate letters Attend court hearings, arrears panels and evictions when required Manage tenancy-related matters including successions, assignments and abandoned property investigations Advertise available properties, review shortlists, conduct viewings and complete sign-ups Undertake around 20 tenancy audits and 10 block inspections per month, ensuring appropriate follow-up Participate in resident involvement activities, including occasional evening meetings Respond promptly to requests to attend properties or locations on the same day Work collaboratively with internal teams and external partners to ensure compliance and effective service delivery Requirements: Previous experience as a Housing Officer or similar role in social housing Strong knowledge of rent management, tenancy law and neighbourhood housing issues Excellent communication and interpersonal skills Ability to manage a varied caseload and work independently If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.