InfoTrack UK

Location : Waterloo (Hybrid after probation) Salary : Competitive base salary plus a healthy commission structure, giving you the opportunity to maximise your earningsAre you a proactive, relationship-driven account manager who knows how to grow customer accounts? Do you enjoy helping legal clients get maximum value from technology?Join our growing account management team and play a key role in supporting law firms and in-house legal departments using eCOS.We're looking for a commercially minded Account Manager to manage a portfolio of key clients, drive product adoption and engagement, and identify opportunities to grow customer accounts. About InfoTrack InfoTrack is a leading legal technology provider transforming the way law firms and legal departments manage, analyse and deliver legal services. Our innovative software solutions help clients improve efficiency, ensure compliance and make data-driven decisions.As demand for eCOS continues to grow, we're expanding our account management team to ensure clients receive a seamless experience and maximum value from our products and services. What you'll be doing In this role, you will: Serve as the primary point of contact for a portfolio of law firms and in-house legal departments. Develop and maintain strong relationships with key stakeholders, including partners, MRLOs and IT teams. Drive product adoption and client engagement through regular check-ins, training and best-practice sharing. Identify upsell and cross-sell opportunities in collaboration with the sales team. Understand client goals and challenges to offer tailored solutions and ensure ongoing satisfaction. Monitor usage data, feedback and support issues to proactively address client needs. Collaborate with Product, Support and Marketing to ensure a seamless client experience. What we're looking for Essential: 2-5 years of experience in account management, client success or SaaS sales, ideally in the legal or technology sector. A demonstrable track record of growing customer accounts through upselling, cross-selling and identifying new revenue opportunities. A proactive, results-driven approach, with the ability to maintain high levels of customer engagement through regular calls, meetings and account development activity. Excellent interpersonal, communication and presentation skills. Proven ability to build lasting relationships and manage multiple stakeholders. Confidence using CRM systems such as HubSpot or Salesforce, and customer success tools. A team-player mindset, strong commercial acumen and a client-first approach. Desirable (but not essential): Experience working with law firms or in-house legal departments. A strong understanding of legal workflows and legal technology products. Working Hours Your working week will be 37.5 hours per week, typically 9:00am - 5:30pm initially, with opportunities for flexitime and hybrid working between home and your designated InfoTrack office once probation is completed. Salary and Progression Competitive base salary plus a healthy commission structure, giving you the opportunity to maximise your earnings You'll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression Benefits and Rewards At InfoTrack, we believe in rewarding our people and creating a positive workplace culture. You'll benefit from: 25 days annual leave, plus bank holidays Hybrid working after probation Private health insurance, including dental, optical and hearing cashback Income protection (worth x4 your base salary for up to 5 years) Life assurance (worth x4 your base salary) 24/7 health advice line and access to virtual GP appointments In-house barista: enjoy freshly brewed drinks throughout the day Office snacks, including fruit and refreshments Regular team breakfasts and lunches Recognition awards: £100 spot prizes for going above and beyond "Work From Anywhere" weeks: work remotely from a location of your choice Referral bonus: earn up to £2,000 for successful referrals Birthday and work anniversary gifts Regular social events including summer and Christmas parties, hikes, pub quizzes and more If you're looking to build your career in legal technology account management while working with modern technology and a supportive team, we'd love to hear from you.

Customer Support Consultant Location: Leeds (hybrid after your probation) Salary: £26,300Do you have experience delivering excellent customer service in an office, retail, hospitality or contact centre environment?Are you looking to take the next step in your career and apply your customer service skills in a professional, office-based role?We're looking for a proactive and customer-focused Customer Support Consultant to join InfoTrack's Customer Support Team in Leeds. In this role, you'll support our clients with managing their online searches, ensuring every enquiry is handled efficiently, professionally, and with outstanding customer care.If you enjoy solving problems, building relationships, and making a real difference to customers, we'd love to hear from you. Full training will be provided, so we're looking for the right attitude and a genuine passion for delivering exceptional service. About InfoTrack InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class experience for people buying and selling homes.Our Customer Support Team plays a vital role in ensuring our clients receive the highest level of service. We pride ourselves on building lasting relationships with our clients and suppliers, providing expert support that makes a real difference to their day-to-day operations. What you'll be doing Support clients by answering, distributing, and managing incoming enquiries relating to property search orders. Log support requests accurately and maintain clear updates on all client enquiries. Manage call logs and resolve enquiries within agreed service level agreements. Work closely with data providers and local authorities to help resolve client queries efficiently. Support clients throughout the search process, ensuring services are delivered accurately and within expected timescales. Develop and maintain an advanced knowledge of InfoTrack's products and services. Build positive working relationships with clients, suppliers, and internal teams to deliver an exceptional customer experience. What we're looking for Essential A genuine passion for delivering outstanding customer service. Excellent communication skills with the ability to build strong client relationships. Strong problem-solving, analytical, and diagnostic skills. Excellent organisational skills with the ability to manage multiple enquiries. A flexible attitude towards learning new systems and adapting to changing processes (full in-house training will be provided). A positive, team-oriented approach and a desire to contribute to an industry-leading customer support team. Desirable (but not essential) Previous experience in a customer service or customer support role. Experience working within a professional services or legal environment. Experience using CRM or customer support systems. Working Hours Your working week will be 37.5 hours per week, typically 9:00am - 5:30pm, with opportunities for flexitime and hybrid working after probation. Salary and Progression A starting salary of £26,300 Annual performance reviews, providing a clear pathway for career development and salary progression. Benefits and Rewards At InfoTrack, we believe in rewarding our people and creating a positive workplace culture. You'll benefit from: 25 days ann ual leave, plus bank holidays. Flexible working options, including hybrid working and flexitime after probation. Option to participate in our private health scheme, including dental, optical and hearing cashback. Enjoy freshly brewed hot drinks on us throughout the day, provided by our local coffee shop. Office snacks on us, including fruit, cold drinks and refreshments. Monthly team breakfasts and lunches. Recognition awards: £100 spot prizes for going above and beyond. "Work from anywhere" weeks after successful completion of probation. Birthday and work anniversary gifts. Regular social events including summer and Christmas parties, hikes, pub quizzes and more. This is a fantastic opportunity to join a supportive and growing business where customer service is at the heart of everything we do. You'll become part of an experienced, collaborative team that is committed to delivering an exceptional experience for our clients while supporting one another to achieve success.If you have any questions about the role or require any reasonable adjustments as part of the recruitment process, please let us know at .REF-229942