Warranty Administrator / Warranty Advisor / Warranty Controller - Caerphilly Location: Caerphilly Salary: Up to £32,(Apply online only) per annum (DOE) Hours: Monday-Friday, 08:30-17:00 Job Type: Permanent We are seeking an experienced Warranty Administrator , Warranty Advisor , or Warranty Controller to join a busy aftersales team in Caerphilly. This role suits a detail?driven Warranty Claims Administrator or Automotive Warranty Administrator with a strong background in audits and warranty claims, ideally within commercial vehicle/HGV -though car dealership warranty admin experience will also be considered. Key Responsibilities (Warranty Administrator / Warranty Advisor / Warranty Controller) Process and submit warranty claims accurately to manufacturer standards and within deadlines Manage warranty audits , ensuring full compliance and robust documentation trails Verify labour operations, parts, and times against manufacturer policies and T&Cs Maintain clear communication with service, parts, and accounts to resolve queries Keep precise records in the DMS/WMS and produce reports as required Support the aftersales team with customer updates and query resolution Skills & Experience (Warranty Administrator / Warranty Claims Administrator / Warranty Advisor) Essential: Proven warranty background with hands?on warranty claims and warranty audits experience Strong attention to detail, numeracy, and policy compliance Confident using DMS/WMS and MS Office; excellent written communication Desirable: Experience within HGV/commercial vehicle warranty (truck/LCV) Car dealership Warranty Administrator experience also welcomed Knowledge of dealer systems (e.g., Kerridge/CDK/Keyloop) and manufacturer portals What You'll Receive Stable, full?time role in a supportive, professional aftersales environment Genuine career development and ongoing training opportunities Friendly team culture with clear processes and modern systems If you're an experienced Warranty Administrator , Warranty Advisor , Warranty Controller , or Warranty Claims Administrator looking for a permanent role in Caerphilly with progression and a great team, we want to hear from you. Click 'Apply Now' to take the next step in your warranty career. INDLOW

Customer Service Manager South West UK (Near Swindon) £50,000 £60,000 + Bonus + Benefits Contact: Dan Walton The Company Our client is a leading OEM manufacturer of automated packaging machinery, supplying thermoforming and filling systems to blue-chip food manufacturers across the UK and international markets click apply for full job details

We are partnering on a confidential search for a CIMA/ACCA/ACA qualified finance manager/senior management accountant to take ownership of group reporting within a complex, multi-entity organisation. This is a high-visibility role offering genuine influence across the business and direct exposure to senior stakeholders. If you're someone who thrives on accountability, enjoys improving processes, and wants to lead from the front - this opportunity offers both challenge and progression. As Group Finance Manager you will be responsible for ensuring reporting is accurate, compliant, and delivered on time - while continually raising the bar on quality and control. Your remit will include: Full ownership of monthly management accounts across multiple entities. Oversight and review of balance sheet integrity, ensuring risks are identified early. Acquisition accounting, including purchase price allocations and technical review of goodwill/intangible assessments. Managing and mentoring a small finance team, driving performance and development. Partnering with department heads to provide clear, meaningful spend analysis. Leading improvements in financial controls, documentation and reporting processes. Acting as a key contact during audit cycles. This is a role for someone who enjoys both technical accounting and operational leadership - someone comfortable rolling up their sleeves while also thinking strategically. Ideally you will be a ACCA/ACA/CIMA qualified Finance Manager although consideration will be given for any senior management accountant/financial accountant who can demonstrate excellent career development to date. This is an excellent move for a technically strong CIMA/ACCA/ACA qualified finance professional ready to step into - or further develop within - a senior group reporting environment. The role offers senior-level exposure, meaningful responsibility and the chance to shape how finance supports a growing organisation. Sharp Consultancy is a finance and accountancy recruitment specialist assisting accounting and finance divisions of businesses in the Yorkshire and Derbyshire area. With over 30 years' experience we pride ourselves on sourcing excellent finance professionals across all divisions of an accounts function. Candidates must be eligible to work in the UK full time without restriction. To apply please send your CV to the e-mail address stated, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications, we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within seven days, please note that on this occasion your application has not been successful.

Customer Operations Specialist 12-month temporary contract 14.77 per hour Hours of work: Monday - Friday 09.00 - 17.00 (30 minute lunch break) Start Date - TBC Fully office based We are recruiting for a Customer Operations Specialist to work for our innovative and global client based in Milton Keynes. Candidates who have any holidays booked in the first 6 weeks cannot be considered due to training. Job purpose: Customer Operations Specialist In this role you will be responsible supporting the customer contact centre across a range of platforms, managing contact centre escalations and complaints alongside driving process innovation, targeting employee development through KPI/OPI analysis, side by side coaching and deep dive sessions. Responsibilities: Customer Operations Specialist Operational Duties As a Customer Operations Specialist, you will support a variety of operational functions across the contact centre, providing assistance for inbound customer queries via phone and email. You will be cross trained to support different teams and adapt to various workflows depending on where resources are required. During times of high demand or urgent situations, you will be placed in areas that need extra support, ensuring that operations continue to run smoothly. You will work closely with your team to manage multiple priorities, maintaining a customer-first approach while ensuring operational goals are met across all channels, whether phone or email. Customer Escalation You will assist with escalated customer concerns, stepping in where additional support is needed. In these situations, your calm, professional approach will help ensure that issues are addressed and resolved in a timely and efficient manner. You will collaborate with other team members to ensure that customers receive the support they need and that issues are handled appropriately. Your focus will be on facilitating solutions, ensuring that customer concerns are managed effectively, even in challenging circumstances. Operational Flexibility You will be placed in different areas of the contact centre, depending on the business needs and where resources are most required. This may include supporting backlogs, assisting during peak periods, or providing additional help to teams experiencing high volumes of work. Your ability to adapt quickly and collaborate with various teams will ensure that the customer experience is maintained at the highest standard, no matter the department or situation. You'll play a crucial role in supporting the seamless operation of the contact centre and ensuring that resources are optimally allocated to meet customer expectations. Coaching & Development Identify and drive process efficiencies within Customer Operations to assist the contact centre in delivering a customer 1st experience and KPI/ OPI achievement. You will be able to provide bite size and refresher training sessions to all advisors to broaden their expertise and continually to develop their skills and will be responsible for supporting a great place to work philosophy through motivational interactions and incentives, ultimately supporting attrition within the area. Skills / Experience: Customer Operations Specialist You have experience in a fast-paced, customer-focused environment, ideally within a Financial Services Industry. You are comfortable working under pressure and can maintain composure while adapting to rapidly changing priorities. Your flexibility and willingness to step in where resources are needed most will make you a key team player. You are skilled at managing multiple tasks and prioritising customer satisfaction, ensuring that operational goals are met without compromising on the quality of service. Your problem-solving abilities, strong communication skills, and customer-first mindset make you an ideal fit for this role. You thrive in a collaborative, team-oriented environment and are always ready to assist wherever required. Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.