Residential Compliance Manager / Residential Health & Safety Manager job Your new company A reputable housing Association with housing stock across West Yorkshire is looking for a knowledgeable residential health and safety expert with a background in social housing compliance. Your new role Your new role will be to review and implement current health and safety practices to ensure all tenanted properties meet the required standards. What you'll need to succeed You will need a background in health and safety, ideally in a residential setting. You will be immediately available to start an initial temporary contract which could lead into a more permanent arrangement for the right candidates. What you'll get in return The client is looking for a candidate to start in the role as soon as possible. The role pays a competitive hourly rate based on your salary expectations, which will be paid weekly. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #

We are working with a progressive, globally recognised insurance group to appoint an Operations Manager for a niche and highly sought-after area of the market. This position sits at the heart of a specialist team and plays a pivotal role in ensuring operational control, smooth delivery and strong alignment between frontline technical work and central support functions.The role involves contributing to planning activity across the team, supporting senior leadership with forecasts, workload analysis and process improvement, and coordinating key operational outputs such as performance reporting, team metrics, meeting summaries and training oversight. You will also take responsibility for monitoring compliance activity, ensuring internal controls are met, keeping on top of items such as debt positions and issues requiring escalation, and maintaining high standards across documentation, audits and renewals.You will act as a central point of contact across the business, working closely with underwriting and broking colleagues, technology teams and other operational specialists to ensure systems, data and workflows run effectively. You will help drive data accuracy, oversee checks linked to contract quality and delegated arrangements, and support the onboarding of new work into the team.We are seeking someone with proven experience in insurance operations or broking support, ideally with exposure to delegated authority, facilities or binder-type business. Strong knowledge of insurance processes, including familiarity with London or international market practice, is highly advantageous. You should be confident working with data, comfortable using Excel and internal systems, and able to interpret financial or operational information with accuracy. Excellent communication skills, attention to detail, resilience and the ability to work collaboratively in a fast-moving environment are essential. Professional qualifications are welcome but not required.This is an excellent opportunity to join a respected global broker known for its forward-thinking culture and people-focused approach, offering genuine influence in a specialist area that rarely recruits at this level.

An exciting opportunity has arisen to join a prestigious and globally renowned premium automotive brand. This role focuses on delivering first-class customer service and resolving complex complaints, ensuring every customer receives a high-quality experience aligned with the company's commitment to excellence and innovation. Client Details B2C Customer Service and Complaints, Reading: The client is an iconic European luxury manufacturer, known worldwide for its high-performance, distinctive design, and commitment to engineering excellence. With a rich heritage and a forward-thinking approach to innovation and sustainability, the brand is a symbol of quality, precision, and customer dedication. Description B2C Customer Service and Complaints, Reading: Handle incoming customer enquiries and complaints via phone, email, and digital channels. Investigate and resolve complex cases efficiently, in line with company policy and FCA regulations. Act as the customer's advocate, ensuring a positive and empathetic experience at every stage. Liaise with internal departments and external partners to coordinate solutions. Maintain accurate records of all interactions and case resolutions using CRM systems. Provide feedback and insight to help enhance products, services, and processes. Support continuous improvement initiatives within the customer service function. Represent the brand with professionalism, discretion, and a passion for quality. Profile B2C Customer Service and Complaints, Reading: Proven experience in a B2C customer service or complaints role, ideally within luxury or a premium consumer brand. Strong communication and interpersonal skills, with the ability to handle sensitive issues calmly and professionally. Excellent problem-solving abilities and attention to detail. Confident in managing complex cases and negotiating resolutions. Skilled in using CRM software and digital communication tools. Customer-focused mindset with a natural ability to build rapport and trust. Highly organised with the ability to manage a varied workload under pressure. Knowledge of FCA regulations and customer rights is advantageous. You will be able to work a weekend once a month/once every 4 weeks. Job Offer Salary of circa 26,000 - 27,000 dependant upon experience.