We are currently recruiting for a Customer Service Administrator on a temp to perm basis. This is a great opportunity to join an established Swindon based company, working within the Customer Service / Planning team. As a Customer Service Administrator you will provide high-quality administrative support and deliver excellent customer service to key clients and external partners. About the Customer Service Administrator Role: Working hours are Monday to Friday, 9am-5:30pm Annual salary 27,936 per annum Office based role in Swindon (SN3) Temporary to permanent role Start date is October 2026 Duties & Responsibilities for the Customer Service Administrator role: Invoice preperation, data checks & validation Responsibilty for raising & reconciling weekly invoices Process cancellations & postponements KPI management Creating Custoner reports Prepping Driver packs Support the Customer Service function Skills, Qualifications & Experience required for the Customer Service Administrator role: Excellent attention to detail Microsoft Office in particular Excel - Intermediate level Good numeracy & literacy skills Excellent time management skills, with the ability to work to strict deadlines Ability to prioritise, work independently and reach defined targets Good interpersonal skills - able to deal with people at all levels Passionate about delivering customer service excellence To be considered for the Customer Service Administrator role apply today!

Automation Engineer - SASE 12-Month Contract Fully Remote - UK Outside IR- 525 per day We are looking for an experienced Automation Engineer to join a long-term programme focused on automating and improving enterprise SASE and network security environments. This is a 12-month, fully remote contract offering 500- 525 per day Outside IR35. The ideal candidate will come from a strong network security / SASE background and have hands-on experience building automation around security platforms, infrastructure and APIs. Key Responsibilities Design and develop automation solutions across enterprise SASE and network security environments Automate configuration, deployment and operational processes using Python Build and maintain Infrastructure as Code using Terraform Develop integrations using REST APIs Automate security and networking workflows across cloud and SASE platforms Work closely with network, security and engineering teams to identify opportunities for automation Improve repeatability, scalability and reliability across security infrastructure Support automated provisioning, configuration management and platform integrations Troubleshoot automation scripts, API integrations and infrastructure deployments Key Skills Strong hands-on Python development and scripting experience Strong experience with Terraform / Infrastructure as Code Experience building and integrating REST APIs Strong background within SASE, network security or secure networking Experience automating enterprise networking or cybersecurity environments Good understanding of networking concepts including routing, firewalls, VPNs and secure connectivity Experience working within cloud or hybrid infrastructure environments Strong troubleshooting and problem-solving skills Highly Desirable Experience with Palo Alto Networks Hands-on experience with Prisma Access Knowledge of Palo Alto Networks APIs and automation capabilities Experience with Ansible Experience with CI/CD pipelines such as GitLab, GitHub Actions or Jenkins Exposure to AWS, Azure or GCP Experience working within large enterprise security environments

Complaints and Enquiries Officer East London Hybrid - 1 day in office, 4 days remote Rate: £32.83 per hour Umbrella Initial Contract Length: 3 months Working Hours: 36 hours per week IR35 Status: Inside IR35 Role summary You will provide a comprehensive and effective complaint handling and resolution service for residents, with a particular focus on housing disrepair complaints. You will investigate Stage 1 Housing Management and Assets complaints, working closely with contractors and internal teams to resolve issues and deliver satisfactory outcomes for residents. You will also support the delivery of high-quality responses to Members' Enquiries, Freedom of Information requests and Subject Access Requests. What you will do as a Complaints and Enquiries Officer Manage and investigate Stage 1 housing complaints, with a particular focus on housing disrepair cases. Take ownership of escalated and complex customer issues, investigating concerns and working towards effective resolutions. Work closely with contractors, housing teams and other stakeholders to investigate complaints and establish what action is required. Hold unscripted telephone conversations with residents and relevant parties to gather information and fully understand individual cases. Review case information to establish whether policies and processes have been followed correctly. Produce clear, accurate and professional written complaint responses, explaining complex issues in plain English. Respond to Members' Enquiries and support Freedom of Information and Subject Access Requests. What you will need as a Complaints and Enquiries Officer Demonstrable experience of complaint handling, ideally within housing, local government or a similar environment. Experience dealing with housing disrepair complaints would be highly beneficial. Excellent written communication skills with the ability to produce formal complaint responses about complex issues in clear, accessible language. Strong information-gathering and analytical skills, with the ability to determine whether relevant policies and processes have been correctly followed. Confidence conducting unscripted telephone conversations to obtain the information required to investigate complaints. Strong relationship-building skills with the ability to engage effectively with residents, colleagues, contractors and wider stakeholders. Demonstrable negotiation and influencing skills when dealing with residents, internal teams and external partners. What's on offer £32.83 per hour Umbrella 3-month initial contract 37 hours per week Hybrid working - 1 day in the East London office and 4 days remote Opportunity to work on complex housing complaints and make a direct impact on the service provided to residents. Apply for the Complaints and Enquiries Officer role Apply today or contact your recruitment consultant to discuss the Complaints and Enquiries Officer opportunity in more detail.

The Security Training Manager role involves overseeing specific strategic and operational initiatives, requiring a basic understanding of project management to ensure successful security training deliverables. This includes close coordination with the Deputy Account Director and Operations Lead to digitise all contract training records and guarantee that individual training records remain fully up to date. The role also acts as a project lead for training delivery, coordinating and managing the entire process for internal and external courses, from initial planning through to final completion. Additionally, project-related duties cover maintaining and further developing the G4S SZC training policy, developing and delivering new in-house training programs, and championing the document control of pocket-book lessons to ensure they are current and relevant. Location: Sizewell C, ACA Office, King George Avenue, Leiston IP16 4JX Pay: £26 per hourly rate (£60,840 pro rata) - depending on experience Weekly Hours: 45 hours per week - office hours (occasional weekend work if required) Key Responsibilities - Maintain and further develop the current G4S SZC training policy - Conduct individual and team training needs analysis and identify training requirements across the team to ensure all personnel are fully trained - Coordinate with Security Team Leaders to digitise and manage the contract training records and ensure that all the individual training records are kept up to date - Develop and deliver where required the in-house training programs to support training needs identified - Coordinate and lead the booking process for internal and external courses from planning to completion - Deliver training to the site security team leaders and supervisors in a train-the-trainer capacity ensuring best practices and current procedures are followed - Liaise with internal and external agencies in the delivery of specialised courses - Develop individual training plans for identified personnel - Provide evidential training data to support compliance - Remain up to date with current training best practices and innovate to enhance - Champion document control of pocket-book lessons and liaise with lesson owners to ensure they are up-to-date and relevant - Liaise with external and internal agencies in the delivery of specific training Skills and Competencies - Excellent written and verbal communication skills - Strong IT skills - Leadership - Teamwork - Attention to detail - Able to adapt and remain flexible - Innovative - Strong planning and organisational skills - Customer focussed Profile Educational Requirements/Qualifications - A good standard of education in Maths, English and IT. - A training qualification. Preferred Experience - A security professional with prior experience gained in a corporate, Critical National Infrastructure, Police or Military environment - Experience in training, needs assessments and delivery - Experience and a basic understanding of project management - Thorough understanding of H&S requirements - Experience in the delivery vocational and non-vocational training - Physical Intervention/SIA Training and advanced restraints training Personal Qualities - The highest levels of integrity, respectfulness and professionalism are required at all times. - Open, trusting and in the spirit of mutual support, especially when dealing with conflicts of interest. - An engaging and proactive 'can do' attitude where successes and failures are shared. - Doing what we say we are going to do and only committing to what can be done. - Listen and communicate effectively. - Ability to plan ahead as far as possible and share intelligence to prevent surprises. Professional Qualifications/Memberships - Award in Education and Training Level 3 or PTLLS or DTTLS or higher - Health and Safety Level 3 - IOSH Managing Safely or above Specific Occupational Requirements - SIA licence is desirable but not essential - Ability to pass and hold National Security Clearance Vetting - UK Driving License is essential - Produce a Five-year verifiable work history Key Information and Benefits - Permanent Contract - 252 hours (28 days per annum inclusive of bank holidays) - G4S National Pension Scheme - G4S National Company Sick Pay Scheme - Dell, Vodafone and O2 discounts - National Discount Scheme - Aviva car, home and travel insurance discounts - Health Saturday Fund (health cash plan for you and your family) Job Ref: 1G4S (G182) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.