HLB Recruitment

This role is working for an acclaimed international law firm and is responsible providing a high end service for their internal facilities helpdesk in their centrally located state of the art London office on a 10am to 6pm shift Monday - Friday hybrid with 3 days in the office. Facilities helpdesk duties involve; Manage, control and monitor efficiently the day-to-day operation of the Helpdesk function. Effective management of all preventative maintenance (PPM) scheduling and reactive service calls, including logging of jobs, seeing through from start to completion, and escalating where appropriate. Update the internal client requesting facilities assistance on the status of their call, advising of any problems or issues with their request. Ensure all certification and supporting paperwork (works record sheets, instruction sets, plans, photos etc.) supplied is saved within the CAFM system and managed effectively within Helpdesk. Produce a variety of reports regularly, collation of statistics and any other adhoc reporting / analysis requested. Manage Helpdesk administration and facilitate training requirements. Carry out modifications and updates on system data regularly and maintain an effective filing system. Capture Events and associated requirements for efficient and smooth delivery of service. Management, uploading and amendment of asset information held in CAFM system and helpdesk operation. Supporting the Helpdesk Supervisor in the effective management of the CAFM and Helpdesk function. Liaise with external parties where required. Stakeholder management. Provide professional customer service at all times. Supporting the Facilities team in the management of services to the business. Experience of working a facilities helpdesk in a professional services environment is desired as well as a strong focus on outstanding customer service and proven ability to work as part of a team. This is an outstanding opportunity to be part of a thriving and growing business and to work in a strong, cohesive and supportive team.

Award winning law firm are looking for an experienced facilities, property and workplace coordinator/executive. This new role requires experience in high level communication across facilities departments acting as the central point of contact ensuring the smooth flow of communications and activity. The successful candidate will provide high-quality PA support, coordinate reporting and communications, and play a key role in keeping the department connected, informed and aligned. This role is hybrid role with 3 days per week in their high end City based office. PA & Executive Support Provide comprehensive PA support to the Director of Property and Workplace, maintaining the highest levels of confidentiality and discretion at all times Manage the Director's diary effectively, anticipating requirements and ensuring they are well prepared for all meetings and engagements Ensure the Director has all relevant papers and briefings ahead of meetings, often with minimal instruction Manage expenses and invoices on behalf of the Director Action and manage emails and inbox as required, forwarding and prioritising as necessary Reporting & Communications Act as the central conduit for information flowing between the Director and the five Property and Workplace teams Ensure regular reports are received, collated and presented from all areas within the Director's remit in a timely manner each month Prepare accurate and visually compelling PowerPoint presentations, adhering to brand guidelines at all times Coordinate activities, actions and priorities across all five teams, ensuring alignment with the Director's objectives and the firm's wider strategy Administration Establish and maintain effective and accurate filing systems, ensuring project files and all relevant records are current, accurate and easily accessible Deal with incoming and outgoing mail and calls professionally and efficiently Manage contact and relationship data in the firm's CRM system (InterAction), maintaining its accuracy and currency Demonstrate awareness of issues and challenges affecting the business and bring these to the attention of the Director as appropriate We are looking for a highly capable and experienced professional who brings the following qualities and experience: Essential Experience & Skills Proven experience in a similar PA, coordinator or executive support role within a fast-paced corporate or professional services environment Strong organisational skills with a very high degree of accuracy and the ability to prioritise a conflicting and demanding workload Advanced proficiency in Microsoft Word, Outlook, Excel and PowerPoint Experience of working across multiple disciplines and diverse teams Demonstrated ability to manage upwards and support at Director level Strong interpersonal skills with the ability to build and maintain trusted relationships quickly High levels of discretion, confidentiality and professional judgement This is a fantastic chance to work in a dynamic, inclusive and supportive environment in a critical new role for the business.

We are currently recruiting for a Health and Safety Officer on a 12mth fixed term contract with good knowledge and experience of health and safety in a corporate office environment to join a leading professional services business. The main purpose of the role will be responsibility for the effective and efficient compliance of the firm maintaining a safe working environment for its state of the art brand new corporate head office. General responsibilities will include updating and revising aspects of company policies, procedures and legal obligations, coordinating all H&S issues and coordination of in-house training. Previous administration experience within a corporate environment is essential A recognised H&S qualification such as IOSH or NEBOSH would be beneficial. Risk Assessments: Identify potential workplace hazards and develop strategies to reduce or eliminate risks. Inspections & Audits: Conduct regular site visits to ensure safety procedures are being followed and equipment is maintained correctly. Policy Development: Draft, implement and regularly review health and safety policies in line with current legislation. Incident Investigation: Lead investigations into accidents, near-misses and work-related illnesses to determine root causes and prevent recurrence. Training & Education: Design and deliver safety inductions, toolbox talks and specialist training (e.g., manual handling or fire safety) to staff at all levels. Legal Compliance: Maintain records of accidents and ensure all required safety documentation is up to date for regulatory inspections This role is an amazing opportunity to join an inclusive and progressive working environment and be part of a supportive team. You will have a strong focus on outstanding service delivery and be an organised and methodical individual.