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Job Title: Customer Support Programme Manager Location: Farnborough / Hybrid Salary: Competitive with a generous bonus + Company Car Job type : Full time, Permanent Working Hours: 40 Hours Per Week , Monday-Friday Application Deadline: 20th October 2025 About Us: At The Retail Performance Company (rpc), we support and partner with our clients to deliver exceptional customer experiences. From strategy and customer journey design to data-driven insights and people development, we provide end-to-end solutions that transform businesses and create lasting value. Our mission: to empower people and organisations to deliver outstanding customer experiences every day. The Opportunity: We are currently looking for a Customer Support Programme Manager to contribute to the promotion of central Customer Support programmes & initiatives. Within this role, you will take on the responsibility of line manager to a team of 16 people reporting to you. The role will be responsible for the operational management of programmes including Accessories Sales Management, Service Retention Consultancy, Physical, Digital & Lifestyle E-commerce providing reports, insights and results to the business as well as to the client key stakeholders. A strong aftersales background with knowledge of latest trends in the industry is heavily preferred. Key Responsibilities: Lead & provide coaching for members of the team to ensure effective performance and target achievement at all levels. This will encompass from supporting new processes & adapting to business priorities, to supporting specific teams within the programme to improve results including training needs identification. Regularly align with key stakeholders within the client organisation on relevant performance metrics, related initiatives, & support topics. Excellent client relationship management skills are a must. Lead review meetings with the team's data reporting analyst on performance metrics and ways to improve business results. Ability to interpret dashboard data & KPI metrics to interpret monthly reports, as well as find ways to keep improving the performance dashboard. Identify novel opportunities to enhance team output of sales & customer retention performance within the retailer network and through direct channels. Compile best practices related to key customer support topics & develop innovative business development initiatives. Lead advise the client team on performance strategy & potential process improvements. Provide dynamic project management & stakeholder alignment for on-going projects & developments. Coordinate & lead periodic programme meetings to monitor performance & action plans progress. About you: Professional experience: 6+ years of experience in business development desired: Automotive industry Preferably Aftersales Customer support Project management & coordination Previous Consulting experience Client relationship management skills Ability to communicate clearly and escalate effectively is key. Education: Bachelor degree in business or related preferred Language Skills & Licenses: English (native level C2) Full UK Driving Licence Why Join Us? Competitive Salary with Generous Bonus Private Healthcare Medical Cash Plan Life Assurance Note: We do not sponsor visas. Applicants must be eligible to work in the UK. Please click APPLY to submit your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Customer Success Manager, Client Relationship Executive, Customer Sales Support, Account Executive, Account Manager, Sales Project Manager, Sales Support, Client Support Executive, Customer Success Executive, BDM, Business Development may also be considered for the role.

Job Title: Accessories Sales Manager Consultant Location: Field-Based (mainly operating in Southern England) Salary: Competitive + Company Car + Performance-based bonus Job type : Full time, Permanent Working Hours: 40 Hours Per Week , Monday-Friday Application Deadline: 20th October 2025 About Us: At The Retail Performance Company (rpc), we support and partner with our clients to deliver exceptional customer experiences. From strategy and customer journey design to data-driven insights and people development, we provide end-to-end solutions that transform businesses and create lasting value. Our mission: to empower people and organisations to deliver outstanding customer experiences every day. The Opportunity: We're looking for a driven and commercially minded Field-Based Accessories Sales Consultant to join the team focused on growth of accessory and lifestyle sales across our client's national retailer network. This is a high-impact role within a global automotive brand, combining field engagement, sales coaching, and strategic programme support. If you're passionate about maximising sales performance, inspiring retailer teams, and driving business results, this role is for you. Key Responsibilities: Champion central accessory programmes and initiatives, identifying opportunities to increase accessory and lifestyle sales across the retailer network. Act as the go-to expert for retailers providing guidance, training, with on-site consulting and coaching to ensure sales targets are consistently achieved. Share success stories, develop new sales initiatives, and deliver practical tools to help retailers maximise sales-out opportunities. Monitor retailer performance, provide insights, and implement action plans to ensure sales growth and target achievement. Conduct regular field visits (in person and virtual), building strong relationships and ensuring program adoption. Support onboarding of new team members, act as the first point of escalation for queries, and co-ordinate key projects with both client and internal teams. Drive consistency, alignment, and communication across the national field team, ensuring high standards of delivery and retailer support. Create and upkeep of supporting documentation of 'best practices', retailer presentations and client/ stakeholder updates About you: Requirements: Proven experience in field sales, business development, or aftersales management (preferably in the automotive sector). Strong track record of achieving and exceeding sales targets. Excellent relationship-building and stakeholder management skills, with the ability to influence at all levels. Commercially astute with strong analytical and problem-solving skills. Confident communicator, trainer, and coach, able to inspire retailers to grow their business. Flexibility to travel nationally (approx. 70% of the time). Strong Microsoft Office skills (Excel, PowerPoint, Outlook, Word). Full UK Driving Licence. Qualifications / Education: Certification or proven experience working within the sales environment Fluent in English Why Join Us? Our work is customer-centric, interdisciplinary, and international. We wholeheartedly support our clients throughout all project phases, from strategy development to execution and steering. rpc is represented in twelve countries worldwide. Collaboration between our offices makes working at rpc an especially enriching intercultural experience. Opportunity to work with high-quality clients on impactful projects Supportive and collaborative consultancy culture Access to ongoing professional development and mentoring 25 days annual leave (plus Bank Holidays) Pension Plan Private Healthcare Cash back health care scheme Note: We do not sponsor visas. Applicants must be eligible to work in the UK. Please click APPLY to submit your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Aftersales Manager, Senior Aftersales Executive, Aftersales Business Development Manager, Business Development Executive - Automotive Accessories, Automotive Accessories Sales Consultant, Field Sales Manager, Field Sales Consultant may also be considered for this role