CONCENTRIX

Join our team at Concentrix, supporting a leading telecommunications provider. As a Customer Sales Advisor, you'll manage inbound calls from customers nearing contract end dates and also handle leads from service teams. Your role focuses on retaining and enhancing customer relationships through effective questioning and upselling additional products. Key Responsibilities: Customer Engagement & Retention: Deliver exceptional support by understanding customer needs during contract renewals and building long-term relationships. Sales & Upselling: Utilize effective questioning to identify opportunities and recommend additional products, enhancing customer experience. Lead Management: Actively contact customers using leads generated by the service teams, recognizing and acting on sales opportunities. Target-Driven Environment: Excel in a fast-paced, target-driven setting, swiftly offering tailored solutions based on customer insights. Qualifications: We seek sales-oriented individuals who excel at building strong customer relationships and aligning product offerings for successful upselling. Ideal candidates have a background in sales or target-driven environments. Key skills include: Proven ability to provide exceptional customer support while navigating multiple systems. Strong problem-solving skills with meticulous attention to detail. Patience and resilience in a dynamic role. Exceptional communication skills for asking insightful questions and uncovering customer needs. Versatility in connecting with diverse customer profiles. Training & Development: Our trainers are dedicated to your success. You'll start with comprehensive training on systems, products, and features, followed by a supportive nesting period. Ongoing on-the-job training and continuous support ensure your growth and development. Why Join Us? Permanent 40-hour per week contract, Monday-Sunday (5/7 days) between 7:45 am - 9 pm. Central office location, near Lanyon Place Station, Belfast. Annual salary of £26,520, paid fortnightly. Uncapped bonus opportunity Reduce your yearly bills with Employee exclusive discounts on various household products such as broadband (up to 50% off), mobile (up to 50%), TV channels (up to £58pm), including family & friends deals. Additional access to a generous employee discount portal, saving up to £1000 annually on groceries, shopping, entertainment, and travel. Award-winning company for career growth! Fantastic Career Development opportunities and access to our fantastic internal Concentrix University and LinkedIn learning portal Wellbeing support through free access to services that enhance mental and physical health. Comprehensive dental plan and priority access to a private GP. Work with your friend - Refer a Friend Incentive If you re passionate about helping others and have a knack for uncovering opportunities, this role is your gateway to a rewarding career with substantial bonus potential. Each conversation is your chance to make a difference and boost your earnings through successful upsells. Concentrix is a Disability Confident and equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.

Are you a detail-oriented professional with a flair for resolving billing queries. Join us at Concentrix, where you will work with a leading telecommunications provider. In this role, you'll handle billing inquiries related to overdue payments, discrepancies in bills, and processing payments over the phone. This position offers a prime opportunity to excel and grow while delivering exceptional service and contributing to our sales team's success by passing along qualified leads. Enjoy the satisfaction of enhancing customer experiences and earning bonuses for successful lead generation. This position offers a prime opportunity to excel and grow while providing exceptional service and contributing to our customer's contentment. Enjoy the challenge of resolving billing issues and earning bonuses for outstanding performance. Key Responsibilities: Billing Queries & Resolution: Proficiency in diagnosing and resolving billing issues efficiently is crucial, paired with the ability to convey complex billing details in understandable terms to customers. Customer Service & Communication: Effective listening and empathy are vital for understanding customer concerns, while strong communication skills ensure clear articulation of solutions, fostering trust and positive experiences. Efficient complaint management involves promptly addressing issues, ensuring the customer's voice is heard, and implementing solutions that prevent future occurrences, thereby enhancing overall customer loyalty. Target-Driven & Performance Under Pressure: Consistently meeting or exceeding support targets demonstrates goal orientation, while resilience and focus ensure continuous progress even under pressure. Qualifications: We're seeking technically proficient individuals who excel in providing first call resolution while effectively generating leads additional products and features. Ideal candidates thrive in target-driven environments and prioritize customer satisfaction. Key skills include: Customer and Technical Support: Deliver exceptional support by efficiently managing systems to resolve technical issues on the first call or efficiently managing systems to resolve billing issues. Communication: Engage customers with insightful questions to align product offerings with needs, successfully upselling features and benefits. Problem-Solving and Resilience: Quickly diagnose issues with attention to detail, maintaining patience and composure in dynamic environments. Adaptability and Versatility: Connect with diverse customer profiles, ensuring a tailored and positive experience. Training & Development: Our trainers are dedicated to ensuring your success by providing all the tools and guidance you need. You'll start with a comprehensive training program on our systems, products, and features, followed by a supportive nesting period. After nesting, you'll receive ongoing on-the-job training and continuous support to promote your growth and development. What's in it for you? Permanent 40-hour per week contract, Monday-Sunday (5/7 days) between 8am-9pm Convenient location, at Central Business Park, Larbert Annual salary of £26,520 paid monthly Bonus opportunity of up to £250 PCM plus uncapped bonus for exceptional performance in lead generation. Exclusive discounts on broadband, mobile, TV channels, and more, including family & friends deals If you're passionate about helping others and excel at resolving billing queries, this billing support role is your gateway to a rewarding career. Each interaction is an opportunity to assist customers with their billing issues while enhancing your earnings through exceptional service delivery. Embrace this role where your expertise makes a real difference. Concentrix is a Disability Confident and equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic. Pay: £26,520.00 per year Benefits: Casual dress On-site parking Work Location: In person