Job Title: Commissioning Support Officer Location: Winchester/Hybrid Contract Type: 3 Months initial contract, Monday - Friday, 37 hours per week Salary: 15.14 per hour Joining Hampshire County Councils School Transport Service as a Commissioner Support Officer you'll play a crucial part in safely transporting over 14,800 children to school across Hampshire every day. If you're organised, detail-oriented, and passionate about delivering excellent customer service, this is a fantastic opportunity to make a real impact. About the Role This role requires a highly organised and customer-focused individual who thrives in a fast-paced environment. The post holder will play a key part in delivering high-quality administrative and customer service support, ensuring that processes are followed accurately and that service users receive a consistently positive experience. The role demands excellent communication skills, a flexible approach to work, and the ability to manage competing priorities with minimal supervision. Key Responsibilities: Deliver a consistently high standard of customer care in all interactions, maintaining a professional and approachable manner. Provide effective support within a customer-facing environment, responding to enquiries and resolving issues promptly and sensitively. Demonstrate excellent organisational and time management skills, ensuring tasks are completed accurately and on time. Work collaboratively as part of a team, undertaking a variety of tasks to support service delivery. Remain calm and focused under pressure, adapting to changing priorities and maintaining service standards. Carry out a wide range of administrative duties with strong attention to detail, ensuring accuracy and compliance with internal processes. Manage busy call-centre style activities, including handling and de-escalating challenging calls in a professional manner. Follow well-defined processes and procedures, ensuring consistency and reliability in service delivery. Communicate effectively at all levels, both verbally and in writing, with a wide range of stakeholders. Handle confidential information appropriately, demonstrating discretion and understanding of data protection principles. Utilise Microsoft Office and other software confidently, with a willingness to learn new systems as required. Collate, compile, check, and record data with a high degree of accuracy, supporting departmental data quality standards. Understand and adhere to GDPR requirements, ensuring all data is managed securely and appropriately. Plan and organise workload effectively, using initiative and working independently where required. Maintain awareness of and apply corporate and departmental Equalities and Health & Safety policies in day-to-day activities. Required Skills and Qualifications Minimum of GCSE or equivalent in English and Maths. Previous general administrative experience with specific experience where appropriate. Computer literate in the use of a variety of software for data handling and transmission. Where appropriate, specialist training and qualifications. Effective communication skills at all levels. About Us Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. Call to action: Please apply as appropriate or contact Daniel Goodyear on (url removed) or (phone number removed) Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Jun 08, 2026
Contractor
Job Title: Commissioning Support Officer Location: Winchester/Hybrid Contract Type: 3 Months initial contract, Monday - Friday, 37 hours per week Salary: 15.14 per hour Joining Hampshire County Councils School Transport Service as a Commissioner Support Officer you'll play a crucial part in safely transporting over 14,800 children to school across Hampshire every day. If you're organised, detail-oriented, and passionate about delivering excellent customer service, this is a fantastic opportunity to make a real impact. About the Role This role requires a highly organised and customer-focused individual who thrives in a fast-paced environment. The post holder will play a key part in delivering high-quality administrative and customer service support, ensuring that processes are followed accurately and that service users receive a consistently positive experience. The role demands excellent communication skills, a flexible approach to work, and the ability to manage competing priorities with minimal supervision. Key Responsibilities: Deliver a consistently high standard of customer care in all interactions, maintaining a professional and approachable manner. Provide effective support within a customer-facing environment, responding to enquiries and resolving issues promptly and sensitively. Demonstrate excellent organisational and time management skills, ensuring tasks are completed accurately and on time. Work collaboratively as part of a team, undertaking a variety of tasks to support service delivery. Remain calm and focused under pressure, adapting to changing priorities and maintaining service standards. Carry out a wide range of administrative duties with strong attention to detail, ensuring accuracy and compliance with internal processes. Manage busy call-centre style activities, including handling and de-escalating challenging calls in a professional manner. Follow well-defined processes and procedures, ensuring consistency and reliability in service delivery. Communicate effectively at all levels, both verbally and in writing, with a wide range of stakeholders. Handle confidential information appropriately, demonstrating discretion and understanding of data protection principles. Utilise Microsoft Office and other software confidently, with a willingness to learn new systems as required. Collate, compile, check, and record data with a high degree of accuracy, supporting departmental data quality standards. Understand and adhere to GDPR requirements, ensuring all data is managed securely and appropriately. Plan and organise workload effectively, using initiative and working independently where required. Maintain awareness of and apply corporate and departmental Equalities and Health & Safety policies in day-to-day activities. Required Skills and Qualifications Minimum of GCSE or equivalent in English and Maths. Previous general administrative experience with specific experience where appropriate. Computer literate in the use of a variety of software for data handling and transmission. Where appropriate, specialist training and qualifications. Effective communication skills at all levels. About Us Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. Call to action: Please apply as appropriate or contact Daniel Goodyear on (url removed) or (phone number removed) Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Children & Family Reunification Support Worker Contract - Initial 3 months (possible extension) Rate - 23 (umbrella rate) Location - Alton Going Home Workers play a vital role in supporting children in care to safely return to their parent(s) or those with parental responsibility. They also have a key part in embedding and driving the improvements to our reunification process across social care as we move towards our updated Going Home pathway. Working closely with social workers, Intensive Workers, district teams, foster carers and partner agencies, with most of their time being engaged in direct work with children and families . Their responsibilities include: Assessment & Engagement Engaging directly with children, parents and wider families during the Going Home process to build trust and gather meaningful insights to support and inform decision making. Collating and reviewing key information to assist social workers with completion of assessments to determine whether it is safe for a child to go home to parent/s. Conducting Going Home (reunification) pre-screening and assessments for identified children returning home to live with their parent/s (or person/s with parental responsibility), with guidance and oversight from the allocated social worker. Care Planning & Monitoring Ensuring the child's voice is central to all planning and decision-making. Ensuring that robust "Going Home" reunification plans are progressed to allow a safe return to parental care and support teams in delivering successful outcomes. Providing regular updates to the CIC team manager during 1:1's, sharing progress and successes related to tasks outlined in the Going Home plan while identifying opportunities for improvement and learning. Activity Tracking & Reporting Working alongside those responsible for the care planning and case management to help maintain a clear and up-to-date picture of reunification (Going Home) activity using simple, standardised tools. Contributing to identifying opportunities for children in care to safely return home by supporting thoughtful, evidence-informed decision-making. Assisting managers in gathering and presenting information that reflects progress against key reunification goals and outcomes. Helping ensure regular updates to tracking tools so that teams have a reliable overview of children's journeys and can act early to avoid delays. Multi-Agency Coordination Providing wraparound support and oversight for children going home, ensuring effective collaboration between all relevant agencies such as Fostering, Virtual School, IRS etc. Working as part of a wider team around the family. Participating in group case discussions and relevant meetings. Ensuring appropriate support from Intensive Workers and Children & Family Volunteers is fully utilised to assist successful reunifications. Participating in Practice Circles to support planning and decision-making for children going home. Family & Peer Support Assisting with Family Network Meetings to strengthen wider family involvement and support for those children in care identified as able to return home to parent/s or person/s with parental responsibility. Attending peer support meetings with other Going Home Workers to share learning and reflect on best practice. Facilitating and signposting access to practical support, such as housing, benefits, or parenting programmes, to reduce barriers to successful opportunities to go home to parent/s. Essential Qualifications, Skills and Experience: Ability to communicate with a wide range of people in a variety of situations. Ability to build effective relationships using mediation and negotiation skills. IT skills. Ability to work in an inclusive/non-discriminatory manner. Ability to work flexibly, as there is a potential for evening and Saturday working. Ability to use own initiative within the framework of accountability to the team manager. Ability to present information both verbally and in writing. Ability to construct coherent reports. Ability to liaise effectively with other professionals/organisations. Experience of working directly with parents to develop their parenting skills. Experience of working with children, young people, and families in a helping or caring capacity. Experience of providing services to children and families with complex needs. Ability to meet the travel requirements of the role. Desirable Qualifications, Skills and Experience: NVQ level 3, in a relevant subject - e.g., health, education, social care Knowledge of child development. Knowledge of strength-based models of working. Experience and understanding of reunification and the complexities and risks associated with children returning home. Direct experience of specific work with children and young people who have experienced trauma or loss. Experience of dealing effectively with difficult interpersonal situations. An understanding of the impact of social deprivation and disadvantage in children, young people, and their families. Working conditions in this role may include: Display Screen Equipment including desktop PC. Working with children and young people up to the age of 18 who have special needs. Verbal abuse and/or aggression. Lone working. Use of own vehicle (for work purposes where applicable). You must be able to meet the travel requirements of the role. You will be able to claim travel expenses. Working in homes where there are animals. About Us Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Jun 07, 2026
Seasonal
Children & Family Reunification Support Worker Contract - Initial 3 months (possible extension) Rate - 23 (umbrella rate) Location - Alton Going Home Workers play a vital role in supporting children in care to safely return to their parent(s) or those with parental responsibility. They also have a key part in embedding and driving the improvements to our reunification process across social care as we move towards our updated Going Home pathway. Working closely with social workers, Intensive Workers, district teams, foster carers and partner agencies, with most of their time being engaged in direct work with children and families . Their responsibilities include: Assessment & Engagement Engaging directly with children, parents and wider families during the Going Home process to build trust and gather meaningful insights to support and inform decision making. Collating and reviewing key information to assist social workers with completion of assessments to determine whether it is safe for a child to go home to parent/s. Conducting Going Home (reunification) pre-screening and assessments for identified children returning home to live with their parent/s (or person/s with parental responsibility), with guidance and oversight from the allocated social worker. Care Planning & Monitoring Ensuring the child's voice is central to all planning and decision-making. Ensuring that robust "Going Home" reunification plans are progressed to allow a safe return to parental care and support teams in delivering successful outcomes. Providing regular updates to the CIC team manager during 1:1's, sharing progress and successes related to tasks outlined in the Going Home plan while identifying opportunities for improvement and learning. Activity Tracking & Reporting Working alongside those responsible for the care planning and case management to help maintain a clear and up-to-date picture of reunification (Going Home) activity using simple, standardised tools. Contributing to identifying opportunities for children in care to safely return home by supporting thoughtful, evidence-informed decision-making. Assisting managers in gathering and presenting information that reflects progress against key reunification goals and outcomes. Helping ensure regular updates to tracking tools so that teams have a reliable overview of children's journeys and can act early to avoid delays. Multi-Agency Coordination Providing wraparound support and oversight for children going home, ensuring effective collaboration between all relevant agencies such as Fostering, Virtual School, IRS etc. Working as part of a wider team around the family. Participating in group case discussions and relevant meetings. Ensuring appropriate support from Intensive Workers and Children & Family Volunteers is fully utilised to assist successful reunifications. Participating in Practice Circles to support planning and decision-making for children going home. Family & Peer Support Assisting with Family Network Meetings to strengthen wider family involvement and support for those children in care identified as able to return home to parent/s or person/s with parental responsibility. Attending peer support meetings with other Going Home Workers to share learning and reflect on best practice. Facilitating and signposting access to practical support, such as housing, benefits, or parenting programmes, to reduce barriers to successful opportunities to go home to parent/s. Essential Qualifications, Skills and Experience: Ability to communicate with a wide range of people in a variety of situations. Ability to build effective relationships using mediation and negotiation skills. IT skills. Ability to work in an inclusive/non-discriminatory manner. Ability to work flexibly, as there is a potential for evening and Saturday working. Ability to use own initiative within the framework of accountability to the team manager. Ability to present information both verbally and in writing. Ability to construct coherent reports. Ability to liaise effectively with other professionals/organisations. Experience of working directly with parents to develop their parenting skills. Experience of working with children, young people, and families in a helping or caring capacity. Experience of providing services to children and families with complex needs. Ability to meet the travel requirements of the role. Desirable Qualifications, Skills and Experience: NVQ level 3, in a relevant subject - e.g., health, education, social care Knowledge of child development. Knowledge of strength-based models of working. Experience and understanding of reunification and the complexities and risks associated with children returning home. Direct experience of specific work with children and young people who have experienced trauma or loss. Experience of dealing effectively with difficult interpersonal situations. An understanding of the impact of social deprivation and disadvantage in children, young people, and their families. Working conditions in this role may include: Display Screen Equipment including desktop PC. Working with children and young people up to the age of 18 who have special needs. Verbal abuse and/or aggression. Lone working. Use of own vehicle (for work purposes where applicable). You must be able to meet the travel requirements of the role. You will be able to claim travel expenses. Working in homes where there are animals. About Us Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Hampshire County council are currently looking for a legally qualified (barrister/solicitor/legal executive) who has specialised previously in employment law. You would be supporting with tribunal work and advice queries. Hourly rate: 60 Full time ideally, part time considered The position is in the early stages but if you do have the experience and looking for contract work at the moment please do get in touch. (url removed) Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Jun 05, 2026
Contractor
Hampshire County council are currently looking for a legally qualified (barrister/solicitor/legal executive) who has specialised previously in employment law. You would be supporting with tribunal work and advice queries. Hourly rate: 60 Full time ideally, part time considered The position is in the early stages but if you do have the experience and looking for contract work at the moment please do get in touch. (url removed) Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Qualified Social Workers required within Physical Disabilities team 3-6 Month Contract Rate 38 Per hour (Umbrella Rate) Location: Will need SW's based around the whole of the county so we will try to match you with the nearest office to where you live. Hybrid working (1 day a week in the office / face to face visits) Hampshire have a backlog of assessments and require locums with skills in safeguarding, mental health, MASH and physical health as a priority to help reduce the backlog. We'd like to prioritise people who have Care Director (our case management system) if possible (not a deal breaker, just an ideal) . Skills and Experience Required 1. Statutory Assessment and Planning Expertise Demonstrated experience in undertaking Section 9 Care Act 2014 assessments, identifying eligible needs, and determining appropriate care and support provisions. Skilled in completing unplanned support plan reviews, ensuring responsive reassessment and timely adjustments to care packages in line with changes in need or risk. Proficient in risk assessment and safeguarding, applying legislative frameworks effectively across both mental health and physical disability cases. 2. Knowledge Across Client Groups Practical experience supporting adults with mental health needs, with working knowledge of the Care Programme Approach (CPA) and the interface between the Mental Health Act and the Care Act. Strong understanding of physical disability services, including long-term conditions, mobility and access needs, rehabilitation, and technology-enabled care solutions. Ability to manage complex, dual-diagnosis cases involving coexisting mental and physical health conditions, coordinating across agencies and specialisms. 3. Multi-Agency Safeguarding Hub (MASH) Involvement Proven experience working within or alongside a MASH, demonstrating high-level skills in screening, prioritising, and triaging safeguarding referrals. Familiarity with multi-agency working and thresholds for adult safeguarding, with a track record of making sound, evidence-based decisions in time-sensitive situations. 4. Strengths-Based and Person-Centred Practice Committed to a strengths-based approach, working collaboratively with individuals, families, and communities to build on existing capabilities and informal support networks. Experienced in developing support plans that promote maximum independence, reduce reliance on formal care services, and avoid restrictive or institutional responses wherever possible. Skilled in creative problem-solving to achieve cost-effective, least restrictive outcomes that enhance well-being and autonomy. Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Oct 08, 2025
Seasonal
Qualified Social Workers required within Physical Disabilities team 3-6 Month Contract Rate 38 Per hour (Umbrella Rate) Location: Will need SW's based around the whole of the county so we will try to match you with the nearest office to where you live. Hybrid working (1 day a week in the office / face to face visits) Hampshire have a backlog of assessments and require locums with skills in safeguarding, mental health, MASH and physical health as a priority to help reduce the backlog. We'd like to prioritise people who have Care Director (our case management system) if possible (not a deal breaker, just an ideal) . Skills and Experience Required 1. Statutory Assessment and Planning Expertise Demonstrated experience in undertaking Section 9 Care Act 2014 assessments, identifying eligible needs, and determining appropriate care and support provisions. Skilled in completing unplanned support plan reviews, ensuring responsive reassessment and timely adjustments to care packages in line with changes in need or risk. Proficient in risk assessment and safeguarding, applying legislative frameworks effectively across both mental health and physical disability cases. 2. Knowledge Across Client Groups Practical experience supporting adults with mental health needs, with working knowledge of the Care Programme Approach (CPA) and the interface between the Mental Health Act and the Care Act. Strong understanding of physical disability services, including long-term conditions, mobility and access needs, rehabilitation, and technology-enabled care solutions. Ability to manage complex, dual-diagnosis cases involving coexisting mental and physical health conditions, coordinating across agencies and specialisms. 3. Multi-Agency Safeguarding Hub (MASH) Involvement Proven experience working within or alongside a MASH, demonstrating high-level skills in screening, prioritising, and triaging safeguarding referrals. Familiarity with multi-agency working and thresholds for adult safeguarding, with a track record of making sound, evidence-based decisions in time-sensitive situations. 4. Strengths-Based and Person-Centred Practice Committed to a strengths-based approach, working collaboratively with individuals, families, and communities to build on existing capabilities and informal support networks. Experienced in developing support plans that promote maximum independence, reduce reliance on formal care services, and avoid restrictive or institutional responses wherever possible. Skilled in creative problem-solving to achieve cost-effective, least restrictive outcomes that enhance well-being and autonomy. Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
HCC are currently looking for EHC Coordinators (SEN Caseworkers) 3 month contract with possible extension Inside IR35 Fully Remote Full time hours only PAYE - £235 Umbrella/ LTD - £307 Essentials Experience of working in similar role within an LA - 12 months minimum ideally longer to experience the whole cycle. Must be competent to talk about their previous caseloads and experience as well as the statutory process, 250+ caseloads experience Must have experience in tribunals and preparing packs etc. Must have experience carrying out 20 week assessment work Role Profile Manage the EHC needs assessment process for a set locality. The key contact and responsible for carrying out day to day casework, ensuring quality, consistency and the effective prioritisation of tasks for a set number of cases within a locality. Ensure that all processes and decisions are accurately recorded on the SEN data base and the casework file and that all relevant parties are informed Ensure that all children have their EHC plans reviewed annually and that, where required, transition plans are completed Knowledge and Experience A detailed understanding of and the ability to apply the requirements of the SEN statutory framework (Children and Families Act 2014, The Special Educational Needs and Disability Regulations 2014 and the SEN code of Practice) and Hampshire County Council's policies and procedures, including those for school A knowledge of the wider issues related to the provision of education services, the maintained school system and social Recommending improvements for processes and procedures that contribute to the efficient and effective running of the team/service. Advice and support parents through the EHC assessment Attending annual review meetings and case planning meetings, acting as the local education authority's representative. This requires a thorough knowledge of SEN and related matters acquired through training and The annual review meeting takes place in the school and is attended by the headteacher/SENCo, parents, educational psychologist and health/social services professionals. The purpose of the meeting is to consider the child's EHC Plan in the light of work and progress and to make recommendations about provision, placement and learning/behaviour objectives. for the next year. For more information please email Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Oct 03, 2025
Full time
HCC are currently looking for EHC Coordinators (SEN Caseworkers) 3 month contract with possible extension Inside IR35 Fully Remote Full time hours only PAYE - £235 Umbrella/ LTD - £307 Essentials Experience of working in similar role within an LA - 12 months minimum ideally longer to experience the whole cycle. Must be competent to talk about their previous caseloads and experience as well as the statutory process, 250+ caseloads experience Must have experience in tribunals and preparing packs etc. Must have experience carrying out 20 week assessment work Role Profile Manage the EHC needs assessment process for a set locality. The key contact and responsible for carrying out day to day casework, ensuring quality, consistency and the effective prioritisation of tasks for a set number of cases within a locality. Ensure that all processes and decisions are accurately recorded on the SEN data base and the casework file and that all relevant parties are informed Ensure that all children have their EHC plans reviewed annually and that, where required, transition plans are completed Knowledge and Experience A detailed understanding of and the ability to apply the requirements of the SEN statutory framework (Children and Families Act 2014, The Special Educational Needs and Disability Regulations 2014 and the SEN code of Practice) and Hampshire County Council's policies and procedures, including those for school A knowledge of the wider issues related to the provision of education services, the maintained school system and social Recommending improvements for processes and procedures that contribute to the efficient and effective running of the team/service. Advice and support parents through the EHC assessment Attending annual review meetings and case planning meetings, acting as the local education authority's representative. This requires a thorough knowledge of SEN and related matters acquired through training and The annual review meeting takes place in the school and is attended by the headteacher/SENCo, parents, educational psychologist and health/social services professionals. The purpose of the meeting is to consider the child's EHC Plan in the light of work and progress and to make recommendations about provision, placement and learning/behaviour objectives. for the next year. For more information please email Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
