Connect2Hampshire

Job Title: Commissioning Support Officer Location: Winchester/Hybrid Contract Type: 3 Months initial contract, Monday - Friday, 37 hours per week Salary: 15.14 per hour Joining Hampshire County Councils School Transport Service as a Commissioner Support Officer you'll play a crucial part in safely transporting over 14,800 children to school across Hampshire every day. If you're organised, detail-oriented, and passionate about delivering excellent customer service, this is a fantastic opportunity to make a real impact. About the Role This role requires a highly organised and customer-focused individual who thrives in a fast-paced environment. The post holder will play a key part in delivering high-quality administrative and customer service support, ensuring that processes are followed accurately and that service users receive a consistently positive experience. The role demands excellent communication skills, a flexible approach to work, and the ability to manage competing priorities with minimal supervision. Key Responsibilities: Deliver a consistently high standard of customer care in all interactions, maintaining a professional and approachable manner. Provide effective support within a customer-facing environment, responding to enquiries and resolving issues promptly and sensitively. Demonstrate excellent organisational and time management skills, ensuring tasks are completed accurately and on time. Work collaboratively as part of a team, undertaking a variety of tasks to support service delivery. Remain calm and focused under pressure, adapting to changing priorities and maintaining service standards. Carry out a wide range of administrative duties with strong attention to detail, ensuring accuracy and compliance with internal processes. Manage busy call-centre style activities, including handling and de-escalating challenging calls in a professional manner. Follow well-defined processes and procedures, ensuring consistency and reliability in service delivery. Communicate effectively at all levels, both verbally and in writing, with a wide range of stakeholders. Handle confidential information appropriately, demonstrating discretion and understanding of data protection principles. Utilise Microsoft Office and other software confidently, with a willingness to learn new systems as required. Collate, compile, check, and record data with a high degree of accuracy, supporting departmental data quality standards. Understand and adhere to GDPR requirements, ensuring all data is managed securely and appropriately. Plan and organise workload effectively, using initiative and working independently where required. Maintain awareness of and apply corporate and departmental Equalities and Health & Safety policies in day-to-day activities. Required Skills and Qualifications Minimum of GCSE or equivalent in English and Maths. Previous general administrative experience with specific experience where appropriate. Computer literate in the use of a variety of software for data handling and transmission. Where appropriate, specialist training and qualifications. Effective communication skills at all levels. About Us Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. Call to action: Please apply as appropriate or contact Daniel Goodyear on (url removed) or (phone number removed) Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Qualified Social Workers required within Physical Disabilities team 3-6 Month Contract Rate 38 Per hour (Umbrella Rate) Location: Will need SW's based around the whole of the county so we will try to match you with the nearest office to where you live. Hybrid working (1 day a week in the office / face to face visits) Hampshire have a backlog of assessments and require locums with skills in safeguarding, mental health, MASH and physical health as a priority to help reduce the backlog. We'd like to prioritise people who have Care Director (our case management system) if possible (not a deal breaker, just an ideal) . Skills and Experience Required 1. Statutory Assessment and Planning Expertise Demonstrated experience in undertaking Section 9 Care Act 2014 assessments, identifying eligible needs, and determining appropriate care and support provisions. Skilled in completing unplanned support plan reviews, ensuring responsive reassessment and timely adjustments to care packages in line with changes in need or risk. Proficient in risk assessment and safeguarding, applying legislative frameworks effectively across both mental health and physical disability cases. 2. Knowledge Across Client Groups Practical experience supporting adults with mental health needs, with working knowledge of the Care Programme Approach (CPA) and the interface between the Mental Health Act and the Care Act. Strong understanding of physical disability services, including long-term conditions, mobility and access needs, rehabilitation, and technology-enabled care solutions. Ability to manage complex, dual-diagnosis cases involving coexisting mental and physical health conditions, coordinating across agencies and specialisms. 3. Multi-Agency Safeguarding Hub (MASH) Involvement Proven experience working within or alongside a MASH, demonstrating high-level skills in screening, prioritising, and triaging safeguarding referrals. Familiarity with multi-agency working and thresholds for adult safeguarding, with a track record of making sound, evidence-based decisions in time-sensitive situations. 4. Strengths-Based and Person-Centred Practice Committed to a strengths-based approach, working collaboratively with individuals, families, and communities to build on existing capabilities and informal support networks. Experienced in developing support plans that promote maximum independence, reduce reliance on formal care services, and avoid restrictive or institutional responses wherever possible. Skilled in creative problem-solving to achieve cost-effective, least restrictive outcomes that enhance well-being and autonomy. Connect2Hampshire is a managed service agency owned by Hampshire County Council providing temporary, contract and interim opportunities into the Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders. Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

HCC are currently looking for EHC Coordinators (SEN Caseworkers) 3 month contract with possible extension Inside IR35 Fully Remote Full time hours only PAYE - £235 Umbrella/ LTD - £307 Essentials Experience of working in similar role within an LA - 12 months minimum ideally longer to experience the whole cycle. Must be competent to talk about their previous caseloads and experience as well as the statutory process, 250+ caseloads experience Must have experience in tribunals and preparing packs etc. Must have experience carrying out 20 week assessment work Role Profile Manage the EHC needs assessment process for a set locality. The key contact and responsible for carrying out day to day casework, ensuring quality, consistency and the effective prioritisation of tasks for a set number of cases within a locality. Ensure that all processes and decisions are accurately recorded on the SEN data base and the casework file and that all relevant parties are informed Ensure that all children have their EHC plans reviewed annually and that, where required, transition plans are completed Knowledge and Experience A detailed understanding of and the ability to apply the requirements of the SEN statutory framework (Children and Families Act 2014, The Special Educational Needs and Disability Regulations 2014 and the SEN code of Practice) and Hampshire County Council's policies and procedures, including those for school A knowledge of the wider issues related to the provision of education services, the maintained school system and social Recommending improvements for processes and procedures that contribute to the efficient and effective running of the team/service. Advice and support parents through the EHC assessment Attending annual review meetings and case planning meetings, acting as the local education authority's representative. This requires a thorough knowledge of SEN and related matters acquired through training and The annual review meeting takes place in the school and is attended by the headteacher/SENCo, parents, educational psychologist and health/social services professionals. The purpose of the meeting is to consider the child's EHC Plan in the light of work and progress and to make recommendations about provision, placement and learning/behaviour objectives. for the next year. For more information please email Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.