We are recruiting for a Digital Service Manager to join the Digital team on a 23-month Fixed Term Contract. This is an exciting opportunity to join The National Lottery Community Fund as a Digital Service Manager. The Fund s digital live service is the front door to our communities. It encompasses the key touchpoints that users engage with on a daily basis to access our funding. You will have responsibility for managing the Fund s digital live service on a day to day basis This includes ensuring it consistently meets business needs and user expectations. You will also have the opportunity to help improve our service. You will be part of our Digital team. We re a multi-disciplinary team, working to user-led design principles. You will work with other designers, product managers, developers, and colleagues from the rest of the Fund to ensure that our live service is performing to agreed standards. You will be part of a service team who love sharing knowledge and experience. We ll offer you support to further develop your skills, and opportunities to develop your experience and skills in a digital environment. The responsibilities of the job include: Managing the digital live service including defining (SLAs) and ensuring the quality, availability, and performance of the service Proactively sharing learning across digital teams to support continuous improvement Creating service reports for a variety of stakeholders Wider stakeholder engagement and communication Managing service incidents through to resolution Maintaining service documentation and systems Identify service optimisation opportunities, and contribute to the implementation of proposed solutions. Interview Details: Interview Date: Week beginning 10 March 2026 Interview Format : Virtual Location: Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations. We ll talk to you about where you are based and your working pattern if you get the job. If you would like an informal conversation about the role specifically, please contact: Janine Knox. Any questions about the recruitment process, please email the recruitment team. How to apply Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application so you should show how you meet them in your supporting statement. Essential Criteria: Experience of managing live digital services or platforms including defining and monitoring SLAs and KPIs. Hands-on experience of leading incident resolution and root cause analysis. Ability to produce service level dashboards, reports, and performance summaries for stakeholders. Experience of working with diverse stakeholders and communicating effectively. Ability to create and maintain accurate service documentation and system records. Knowledge of end-to-end digital platforms (web, mobile, databases etc). Work collaboratively in an agile or fast-paced environment. Desirable Criteria: Experience of manging service helpdesk software Equity, Diversity and Inclusion Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. We also believe our people should represent the communities, organisations and individuals we work with. That s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
Jan 30, 2026
Full time
We are recruiting for a Digital Service Manager to join the Digital team on a 23-month Fixed Term Contract. This is an exciting opportunity to join The National Lottery Community Fund as a Digital Service Manager. The Fund s digital live service is the front door to our communities. It encompasses the key touchpoints that users engage with on a daily basis to access our funding. You will have responsibility for managing the Fund s digital live service on a day to day basis This includes ensuring it consistently meets business needs and user expectations. You will also have the opportunity to help improve our service. You will be part of our Digital team. We re a multi-disciplinary team, working to user-led design principles. You will work with other designers, product managers, developers, and colleagues from the rest of the Fund to ensure that our live service is performing to agreed standards. You will be part of a service team who love sharing knowledge and experience. We ll offer you support to further develop your skills, and opportunities to develop your experience and skills in a digital environment. The responsibilities of the job include: Managing the digital live service including defining (SLAs) and ensuring the quality, availability, and performance of the service Proactively sharing learning across digital teams to support continuous improvement Creating service reports for a variety of stakeholders Wider stakeholder engagement and communication Managing service incidents through to resolution Maintaining service documentation and systems Identify service optimisation opportunities, and contribute to the implementation of proposed solutions. Interview Details: Interview Date: Week beginning 10 March 2026 Interview Format : Virtual Location: Hybrid working, anywhere in the UK. Choice of home or office working (offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle, or Newtown). Some in person meetings, including quarterly away days across UK locations. We ll talk to you about where you are based and your working pattern if you get the job. If you would like an informal conversation about the role specifically, please contact: Janine Knox. Any questions about the recruitment process, please email the recruitment team. How to apply Upload your CV in Word format and write a supporting statement of up to 1000 words. We'll use the following criteria to score your application so you should show how you meet them in your supporting statement. Essential Criteria: Experience of managing live digital services or platforms including defining and monitoring SLAs and KPIs. Hands-on experience of leading incident resolution and root cause analysis. Ability to produce service level dashboards, reports, and performance summaries for stakeholders. Experience of working with diverse stakeholders and communicating effectively. Ability to create and maintain accurate service documentation and system records. Knowledge of end-to-end digital platforms (web, mobile, databases etc). Work collaboratively in an agile or fast-paced environment. Desirable Criteria: Experience of manging service helpdesk software Equity, Diversity and Inclusion Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. We also believe our people should represent the communities, organisations and individuals we work with. That s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
We are looking for two Funding Officers to join the enthusiastic, friendly North West Region. Role one: One Full Time Funding Officer, based in the Greater Manchester team Role two: One Full Time Funding Officer, based in the Lancashire team. You will play a major role in ensuring our funding supports a wide variety of communities and places across Greater Manchester/Lancashire and the North West region. As a member of the funding team you will assess applications for funding and manage grants from our Reaching Communities and Partnerships programmes. You will use your local knowledge and experience, and the experience of our grant holders and local stakeholders, to ensure we are making the best decisions on the grants we make. By working closely with people and communities from a defined geographical area, you will understand what matters to them and where our funding can make the biggest difference. In your role you will work within the Fund s policies and procedures and the necessary legislation, in line with our vision and principles. You will gain an understanding of our vision, our commitment to equity and inclusion and our funding programmes. The role is varied and will require you to: Be responsible for your own caseload: visiting projects, liaising with grant recipients, identify and manage risks and supporting organisations to delivery their projects and measure their impact. Understand and respond to the different needs of our applicants and grant holders by providing advice and feedback and be willing to have challenging but constructive conversations. Represent the Fund within your local area, at funding fairs and external meetings and create opportunities for people to come together. Share learning from your conversations, events, grant holder reports and evaluations to support the Fund in maximining our impact as a grant maker. Working from home, our Manchester office and community locations, the successful candidate will live in Greater Manchester/Lancashire and will be part of the local team, led by Funding Managers, and comprised of several other Funding Officers. Travel across the region will be required. Interviews: Role one: Face to face in central Manchester Monday 20th October Role two: Face to face in Lancashire Wednesday 12th November Location: Both roles are mobile working Flexible and hybrid working Home, office and community based. If you would like to find out more about either role, there will be a joint online information session on Monday 6th October 12:30. On application, please state which role you are applying for and align your supporting statement to the criteria below Essential criteria Communication skills: Strong listening, written and verbal communication with an emphasis on written communication for assessment purposes. Relational skills: Ability to nurture, develop and promote effective relationships and communication with colleagues, community organisations and other external agencies with a strong commitment to equity and inclusion. Analytical skills: Ability to assess a high volume of applications, make good judgements, challenge when appropriate and manage risk. Knowledge of the Greater Manchester/or Lancashire area you would be covering and their charity sectors. Desirable criteria Experience working with under-represented communities across Greater Manchester/Lancashire. Understanding of financial planning and business plans, ability to analyse accounts and numerical data. Demonstrable IT skills and the ability to learn detailed processes quickly and accurately. An ability to manage your own workload with minimal supervision. Equity, Diversity and Inclusion Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. We also believe our people should represent the communities, organisations and individuals we work with. That s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
Sep 26, 2025
Full time
We are looking for two Funding Officers to join the enthusiastic, friendly North West Region. Role one: One Full Time Funding Officer, based in the Greater Manchester team Role two: One Full Time Funding Officer, based in the Lancashire team. You will play a major role in ensuring our funding supports a wide variety of communities and places across Greater Manchester/Lancashire and the North West region. As a member of the funding team you will assess applications for funding and manage grants from our Reaching Communities and Partnerships programmes. You will use your local knowledge and experience, and the experience of our grant holders and local stakeholders, to ensure we are making the best decisions on the grants we make. By working closely with people and communities from a defined geographical area, you will understand what matters to them and where our funding can make the biggest difference. In your role you will work within the Fund s policies and procedures and the necessary legislation, in line with our vision and principles. You will gain an understanding of our vision, our commitment to equity and inclusion and our funding programmes. The role is varied and will require you to: Be responsible for your own caseload: visiting projects, liaising with grant recipients, identify and manage risks and supporting organisations to delivery their projects and measure their impact. Understand and respond to the different needs of our applicants and grant holders by providing advice and feedback and be willing to have challenging but constructive conversations. Represent the Fund within your local area, at funding fairs and external meetings and create opportunities for people to come together. Share learning from your conversations, events, grant holder reports and evaluations to support the Fund in maximining our impact as a grant maker. Working from home, our Manchester office and community locations, the successful candidate will live in Greater Manchester/Lancashire and will be part of the local team, led by Funding Managers, and comprised of several other Funding Officers. Travel across the region will be required. Interviews: Role one: Face to face in central Manchester Monday 20th October Role two: Face to face in Lancashire Wednesday 12th November Location: Both roles are mobile working Flexible and hybrid working Home, office and community based. If you would like to find out more about either role, there will be a joint online information session on Monday 6th October 12:30. On application, please state which role you are applying for and align your supporting statement to the criteria below Essential criteria Communication skills: Strong listening, written and verbal communication with an emphasis on written communication for assessment purposes. Relational skills: Ability to nurture, develop and promote effective relationships and communication with colleagues, community organisations and other external agencies with a strong commitment to equity and inclusion. Analytical skills: Ability to assess a high volume of applications, make good judgements, challenge when appropriate and manage risk. Knowledge of the Greater Manchester/or Lancashire area you would be covering and their charity sectors. Desirable criteria Experience working with under-represented communities across Greater Manchester/Lancashire. Understanding of financial planning and business plans, ability to analyse accounts and numerical data. Demonstrable IT skills and the ability to learn detailed processes quickly and accurately. An ability to manage your own workload with minimal supervision. Equity, Diversity and Inclusion Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. We also believe our people should represent the communities, organisations and individuals we work with. That s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
We are seeking a Funding Officer to join our passionate and friendly team in Northern Ireland. This permanent position is part of our Southern Team, which covers the following Council areas: Ards and North Down, Mid Ulster, Newry Mourne and Down and Armagh City, Banbridge and Craigavon. Led by a Funding Manager and supported by four other Funding Officers, you will be responsible for the Armagh City, Banbridge and Craigavon areas while also working flexibly across the wider local team to help meet the demands of our funding programmes. This is an exciting opportunity to join a dedicated team delivering over £30m annually to support communities and create real impact across Northern Ireland Based primarily in the Armagh City, Banbridge and Craigavon areas, you will work from home and within local community settings. The role will also require travel to our Belfast office (around once every couple of weeks) as well as occasional visits to other parts of the Southern team area. This is a varied and rewarding role and involves assessing funding applications across our programmes, managing grants and monitoring progress and building strong relationships with key stakeholders. You will use your local knowledge and experience to help ensure funding is directed where it can make the greatest difference to places, people and communities who experience poverty, disadvantage and discrimination. Key responsibilities may include: Assessing funding applications across our programmes Managing your own caseload of grants, including liaising with grant holders, visiting projects, identifying and managing risks, and supporting organisations to deliver and evaluate their work. Understanding and responding to the different needs of communities, applicants and grant holders Providing constructive advice and feedback, supporting applicants while being confident to have challenging conversations where needed Representing the Fund by engaging with key stakeholders, including applicants, support agencies, Council staff, and by attending funding fairs and external meetings. Sharing learning from your conversations, events, project visits, reports and evaluations to help maximize our impact as a grant maker. You may come from a voluntary sector background - many of our colleagues do- but we are also very open to transferable skills from other sectors. What matters most is your ability to build relationships, use sound judgement and support communities to thrive. Interview details: Date: 9th or 13th October Format: Face to Face Location: Our Belfast Office On application, please align your supporting statement to the criteria below Essential Criteria: Communication skills: Strong listening, written and verbal communication with an emphasis on written communication for assessment purposes. Relational skills: Ability to build and maintain excellent relationships at different levels, with colleagues, community organisations and other external agencies with a strong commitment to equity and inclusion. Analytical Skills: Ability to absorb a wide range of information including ability to analyse accounts and numerical data and to make judgement-based decisions with confidence. Knowledge of the voluntary and community sector Values Values driven and passionate about the Fund s purpose, with a strong commitment to equity, diversity and inclusion. An ability to use your initiative, manage your own workload and work to deadlines and a can-do attitude. Demonstrable IT skills and the ability to learn detailed processes quickly and accurately Desirable Be responsive to emerging issues and trends which impact on your work, the work of your team, or the Fund Equity, Diversity and Inclusion Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. We also believe our people should represent the communities, organisations and individuals we work with. That s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
Sep 25, 2025
Full time
We are seeking a Funding Officer to join our passionate and friendly team in Northern Ireland. This permanent position is part of our Southern Team, which covers the following Council areas: Ards and North Down, Mid Ulster, Newry Mourne and Down and Armagh City, Banbridge and Craigavon. Led by a Funding Manager and supported by four other Funding Officers, you will be responsible for the Armagh City, Banbridge and Craigavon areas while also working flexibly across the wider local team to help meet the demands of our funding programmes. This is an exciting opportunity to join a dedicated team delivering over £30m annually to support communities and create real impact across Northern Ireland Based primarily in the Armagh City, Banbridge and Craigavon areas, you will work from home and within local community settings. The role will also require travel to our Belfast office (around once every couple of weeks) as well as occasional visits to other parts of the Southern team area. This is a varied and rewarding role and involves assessing funding applications across our programmes, managing grants and monitoring progress and building strong relationships with key stakeholders. You will use your local knowledge and experience to help ensure funding is directed where it can make the greatest difference to places, people and communities who experience poverty, disadvantage and discrimination. Key responsibilities may include: Assessing funding applications across our programmes Managing your own caseload of grants, including liaising with grant holders, visiting projects, identifying and managing risks, and supporting organisations to deliver and evaluate their work. Understanding and responding to the different needs of communities, applicants and grant holders Providing constructive advice and feedback, supporting applicants while being confident to have challenging conversations where needed Representing the Fund by engaging with key stakeholders, including applicants, support agencies, Council staff, and by attending funding fairs and external meetings. Sharing learning from your conversations, events, project visits, reports and evaluations to help maximize our impact as a grant maker. You may come from a voluntary sector background - many of our colleagues do- but we are also very open to transferable skills from other sectors. What matters most is your ability to build relationships, use sound judgement and support communities to thrive. Interview details: Date: 9th or 13th October Format: Face to Face Location: Our Belfast Office On application, please align your supporting statement to the criteria below Essential Criteria: Communication skills: Strong listening, written and verbal communication with an emphasis on written communication for assessment purposes. Relational skills: Ability to build and maintain excellent relationships at different levels, with colleagues, community organisations and other external agencies with a strong commitment to equity and inclusion. Analytical Skills: Ability to absorb a wide range of information including ability to analyse accounts and numerical data and to make judgement-based decisions with confidence. Knowledge of the voluntary and community sector Values Values driven and passionate about the Fund s purpose, with a strong commitment to equity, diversity and inclusion. An ability to use your initiative, manage your own workload and work to deadlines and a can-do attitude. Demonstrable IT skills and the ability to learn detailed processes quickly and accurately Desirable Be responsive to emerging issues and trends which impact on your work, the work of your team, or the Fund Equity, Diversity and Inclusion Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. We also believe our people should represent the communities, organisations and individuals we work with. That s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
