Local Pensions Partnership

Member Services Lead Pensions (Hybrid or Remote with Travel to Preston) Hybrid Working with 2 days in Preston, Lancashire or Remote with Travel will be considered for candidates living 50+ miles from our offices in Preston. £65k-£75k DOE + benefits- 37 hours a week Please note, shortlisting will be concluded on 20th July, with interviews to be scheduled w/c 3rd and 10th August click apply for full job details

Project Manager - Pensions (Hybrid or Remote with regular travel to Preston)Salary circa £55k - £60k DOE (depending on location) A glance at the role: An exciting opportunity for an experienced Project Manager to join our Change Team, working with a passionate group of change professionals to successfully deliver our Change Portfolio during a period of significant business transformation and continuous improvement. Reporting to the Head of Delivery, you will lead multiple key projects, managing end-to-end delivery including stakeholder communication, resources, and budgets in a fast-paced, collaborative, customer-focused environment. About us: Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK's leading pension administration companies. We support over 1,500 employers and more than 700,000 members across Local Government, Police and Firefighter pension schemes. What we can offer you: - Competitive salary £55k - 60k DOE- 25 days' holiday plus bank holidays, two concessionary days and your birthday off, with buy/sell options- Local Government Pension Scheme with generous employer contributions- Health or Dental Plan- Enhanced Employee Assistance Programme- 'Your Perk Site' reward scheme- Wellbeing webinars and social events- Free fruit/snacks in office- Free car parking (Preston)- Hybrid working (two days in Preston) or remote with regular travel What you'll be doing: - Lead project teams and manage the full project lifecycle to deliver outcomes on time and within budget- Identify and implement process design improvements focused on quality and efficiency- Build strong stakeholder relationships, identify business needs, and implement effective solutions- Act as the interface between business and IT, translating requirements into functional specifications and ensuring robust testing- Identify system improvement opportunities and manage competing demands- Produce clear and timely management information and progress reports- Develop and manage project plans, scope, timelines and documentation- Take ownership of projects, ensuring accountability across stakeholders- Identify and mitigate risks and issues, escalating where required- Adapt plans and make decisions throughout the project lifecycle What we need from you: - Proactive, self-motivated individual able to manage multiple deadlines independently- Proven project management experience and qualifications, delivering projects on time and within budget- Strong stakeholder engagement skills at all levels- Excellent problem-solving and communication skills- Experience leading and managing project teams and resources- Strong analytical, numerical and reporting skills- Proficiency in MS Office (Word, Excel, PowerPoint, Project, Visio, DevOps)- Ability to work in fast-paced environments and manage multiple demands- Strong understanding of project methodologies and structured approaches- Experience managing budgets, scope and change control- Experience delivering large, strategic projects (preferably 5+ years)- Experience managing customer relationships and resolving project risks/issues Nice to have: - Public sector experience- Pensions or financial services background Our values: - Working together- Committed to excellence- Doing the right thing- Forward thinking

Development Centre Delivery Lead LGPS Learning & Capability Hybrid, with a minimum of 2 days per week in Preston, or remote-based with frequent travel to Preston. Salary: £40,000£50,000 DOE 37 hours per week A glance at the role: Are you passionate about developing people, improving performance and creating learning that makes a real difference? Were looking for a Development Centre Delivery Lead to click apply for full job details

Development Centre Delivery Lead LGPS Pensions Contact Centre Hybrid Working with a minimum of 2 days in Preston, Lancashire Competitive Salary of £40k 50k DOE & benefits 37 hours a week A glance at the role: Are you passionate about helping people build confidence, capability and career-long skills? Were looking for a Development Centre Delivery Lead to shape and lead our Contact Centre learning o click apply for full job details

Contact Centre Advisor Pensions Customer Service Hybrid Working with 2 days in Preston, Lancashire - Do you have first-class customer service skills? - Want a role with no weekends, late nights, or Bank Holidays? - Work for a company that offers career progressions? - Incentives and recognition that reward excellent member experience? - Full-time roles - working 37 hours per week currently an early fi click apply for full job details

Contact Centre Advisor - Pensions Customer Service Hybrid Working with 2 days in Preston, Lancashire- Do you have first-class customer service skills?- Want a role with no weekends, late nights, or Bank Holidays?- Work for a company that offers career progressions?- Incentives and recognition that reward excellent member experience?- Full-time roles - working 37 hours per week - currently an early finish every Friday.- 25 days' holiday, plus bank holidays and additional concessionary days, with the ability to buy and sell leave.Available to come and join us on Monday 3rd August?If so, we want to talk to you .Please note, your first 3 weeks will be fully office-based, so we can support you through induction and a full training plan. A glance at the role: We have the opportunity for Contact Centre Advisors to come and join us, working at our Pensions Contact Centre, starting on Monday 3rd August 2026. You will be confident and professional, providing the highest standard of customer service to members, employers, and 3rd party calls and emails into our Contact Centre.The role is focused on answering pensions queries via telephone and email in respect of the public sector pension schemes administered by LPPA within SLAs and to exacting standards, in a fast-paced, busy environment.You will join a friendly, welcoming, and sociable work culture where there are many opportunities for continuous personal and professional development, and you will be supported to reach your full potential. A bit about us: Local Pensions Partnership Administration (LPPA) is one of the UK's leading pension administration companies. We strive to deliver the best experience for over 1,500 employers and more than 700,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them. What we can offer you: - Competitive salary - 37 hours per week.- 25 days' holiday, plus bank holidays, 2 concessionary days and an extra day for your birthday, with the ability to 'buy and sell' leave.- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.- Access to our Enhanced Employee Assistance Programme for when you or your family might need some support.- The opportunity to earn through our Employee Referral Scheme.- Access to our bespoke Reward Discount Scheme - 'Your Perk Site'.- Opportunities to attend Wellbeing webinars and social events.- Daily free fruit and snacks available to you in our office.- Free Car Parking in Preston Town Centre.- Employee recognition awards from your Peers to win Perk box Prizes.- Incentives for excellent member experience, ranging from spot prizes to team nights out!- Lots of Ad Hoc prizes.- Access to a Health or Dental plan. What you'll be doing: - To answer all calls and emails within a pre-set timeframe.- To assist and help our members and employers receive first-class service by answering questions and queries, and taking ownership.- To achieve a set of clear KPI targets with regard to call length, total handling times, hold times and wrap/after call time.- Adherence to schedule with pre-set breaks, lunches, and dedicated coaching and 1-2-1 times.- Ensure that all work is carried out in a timely and accurate manner, achieving required accuracy levels.- To support the service provision as appropriate, undertaking other duties commensurate.- Sensitively and efficiently assist customers by resolving pension telephone/email queries and making appropriate referrals, as necessary.- Deliver a flexible and responsive service in line with the needs of the business, alongside taking ownership of individual enquiries and customer requests.- Work independently without close supervision.- Meet and exceed agreed quality and performance targets. What we need from you: - Experience of a contact centre is essential, especially in a high inbound call volume organisation.- Experience of working to and consistently achieving challenging targets.- Ability to maintain First-Class customer service skills, whilst working with stretch targets.- Able to take on board and demonstrate intricate knowledge once trained on all areas of pensions.- Excellent oral and written (grammar) communication skills.- A self-starter.- Great interpersonal skills and empathetic listening skills.- Excellent IT skills, including the application of the Microsoft Office suite of tools, including Email and Excel spreadsheets.- Strong problem-solving skills.- Very Resilient and customer-centric at all times.- Ability to remain calm and patient at all times.- Team Player.- Fast Learner and takes ownership of gaining knowledge and understanding.- A great sense of humour.- You must be prepared to work flexibly to provide cover for call centre hours between 8.30am & 5pm, Monday - Friday. Desirable: - Pensions or Financial Services experience Qualifications: - 5 GCSEs or equivalent, including Maths and English at Grade C or above Working with and upholding our values: - Working together- Committed to excellence- Doing the right thing- Forward thinking

Member Services Lead - Pensions (Hybrid or Remote with Travel to Preston) Hybrid Working with 2 days in Preston, Lancashire or Remote with Travel will be considered for candidates living 50+ miles from our offices in Preston. £65k-£75k DOE + benefits- 37 hours a week Please note, shortlisting will be concluded on 20th July, with interviews to be scheduled w/c 3rd and 10th August. A glance at the role: Our Senior Manager Member Services Lead role is a key senior leadership role with responsibility for shaping and delivering high-quality pensions administration across LGPS, Police and Fire schemes. You will lead large-scale service delivery, drive operational excellence, and play a critical role in transforming how we deliver member and employer outcomes. The role holder will be accountable for the delivery of client SLAs, driving high performance across teams, and embedding a culture where exceptional member service is at the heart of everything we do. They will play a critical role in developing people capability, strengthening operational performance, and leading continuous improvement initiatives. As a senior leader within Member Services, you will lead, motivate and inspire multidisciplinary administration teams, working in close partnership with the Head of Member Services and wider leadership group to ensure LPPA continues to deliver value and trusted outcomes for our stakeholders. At LPPA, we are continuing to evolve our operating model, investing in technology, and strengthening our service delivery approach. This role offers the opportunity to influence that journey and make a tangible impact across a large and complex client base. A bit about us: Local Pensions Partnership Administration (LPPA) is a multi-award-winning organisation and one of the UK's leading pension administration companies. What we can offer you: - Competitive salary £65k-£75k DOE + inclusion in annual bonus scheme - 30 days' holiday, plus bank holidays and 2 additional concessionary days and 1 day for your Birthday, with the ability to 'buy and sell leave. - Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions. - Access to Health or Dental Plan - Access to our Enhanced Employee Assistance Programme for when you might need some support. - The opportunity to earn through our Employee Referral Scheme. - Access to our bespoke Reward Discount Scheme - 'Your Perk Site.' - Opportunities to attend Wellbeing webinars and social events. - Daily free fruit and snacks available to you in our office. - Free Car Parking in Preston City Centre What you'll be doing: As a member of the senior leadership team, you will contribute to wider organisational priorities, influence decision-making, and help shape the future direction of Member Services. - Lead and develop a high-performing team of circa 40 administrators and people managers to operate effectively to deliver a high-quality service - Lead by example by setting consistently high standards in every area of administration - Drive adoption of technology and automation to improve efficiency - Inspire staff to develop and meet their career goals - Liaise with the Head of Planning & Insights to understand how macro factors can impact demand - Oversee work allocation and ensure effective service delivery - Lead continuous improvement and service transformation initiatives to enhance the member experience - Monitor performance against the forecast daily with the aim to clear all due work with no backlog carry over - Re-prioritise as needed throughout the working day to ensure targets are achieved and delivered - Prepare regular MI showing the forecast vs actual performance and explain differentials - Review and improve current processes, systems and ways of working to ensure they are fit for the future - Continually review and challenge processes to maximise use of new technology (including UPM) and automation of processes to improve efficiency - Demonstrate a strong understanding of regulatory requirements within Local Government, Fire and Police pension schemes, ensuring all regulatory and disclosure deadlines are met - Input into LPPA risk register and, where appropriate, act as risk owner on data risks, helping define the risk appetite on the level of monitoring and compliance risks - Be proactive in identifying and embedding ways for reduction in number of complaints, data breaches and errors - Forward plan resource requirements to support Value Added Business (VAB) activity as required with the Commercial team. - Engage with clients, Pension Boards and Committees - Consistently achieve member and employee satisfaction scores - Demonstrate reduction in number of complaints, data breaches and errors What we need from you: - Proven leadership experience within LGPS pensions administration, with responsibility for large teams and complex service delivery environments (minimum 5 years) - Experience of Local Government Pensions Administration (minimum 5 years) - Experience of leading, managing and driving the performance of others (30+ direct/indirect reports) - Experience of client relationship management - Significant stakeholder management experience with proven ability to engage and influence others to deliver the best outcomes - Experience managing change in a fast-paced and agile environment - Ability to interpret and use complex data - Ability to review and improve end-to-end processes - Displaying excellent verbal and written communication skills, be able to use evidence and knowledge to support accurate, expert decisions and provide advice to support LPPA objectives - Attention to detail and innovative thinking skills - Self-motivated, decisive, with the ability to adapt to change and competing demands

Data Quality Lead (Pensions) Hybrid working: 2 days in Preston, Lancashire, or remote with travel for candidates living 50+ miles from our Preston office £55-65k DOE + bonus and benefits 37 hours per week About Us LPPA is a leading third-party pension administrator for the Local Government, Police and Fire sectors. We deliver trusted, accurate and compliant pension services, underpinned by strong data quality. As we continue to grow and raise standards, we are looking for a Data Quality Lead to drive our data strategy and champion continuous improvement. The Role As Data Quality Lead, you will shape the strategic direction for improving scheme member data across LPPA. You will strengthen controls, enhance assurance arrangements and ensure our data supports regulatory compliance, effective governance and an excellent customer experience.Leading a specialist team of six, you will build capability, drive performance and deliver a high-quality, independent data quality service. Working closely with the Head of Data and Employer Engagement, you will bring together data quality frameworks, map and document data flows, and assess the effectiveness of our pensions systems to support robust data governance.This is a senior leadership role with ownership of data risks, remediation activity and best practice across pensions data management. It is focused on leadership, oversight and continuous improvement, rather than hands-on coding or purely analytical delivery. What we can offer you: - Competitive salary: £55k-£65k DOE, plus annual bonus scheme- 30 days' holiday, plus bank holidays, two concessionary days and your birthday off, with the option to buy and sell leave- Access to the Local Government Pension Scheme, with generous employer contributions- Health or Dental Plan- Enhanced Employee Assistance Programme- Employee Referral Scheme- Reward Discount Scheme - Your Perk Site- Wellbeing webinars and social events- Daily free fruit and snacks in the office- Free car parking in Preston city centre- A collaborative and inclusive culture Key Responsibilities - Lead LPPA's pensions data improvement plan, aligning priorities to regulatory requirements, client expectations, service performance and business objectives.- Embed an effective assurance regime, ensuring processes, controls and system design support high-quality pensions administration.- Work with Planning and Insights to understand root causes and the impact of data quality issues.- Ensure work is allocated effectively, and cases are processed and prioritised appropriately.- Oversee data readiness for actuarial valuation activity across Local Government, Police and Fire schemes.- Improve employer data performance, onboarding and data submissions, including oversight of TUPE transfers, employer cessations and new scheme employers.- Produce and present management information, with a focus on root cause and trend analysis against service levels and key metrics.- Support change projects, testing and audit activity, while reviewing processes to maximise technology and improve efficiency.- Input into the LPPA risk register and, where appropriate, act as risk owner for data risks.- Lead, motivate and develop six Data Quality Analysts/Technicians, creating a culture of accountability, collaboration and continuous development.- Build strong relationships across Member Services, Data Services and Employer Engagement so data priorities are integrated into service delivery and change activity.- Attend and present at client meetings, committees, boards and employer forums.- Contribute to budget planning, resource prioritisation and forward planning for Value Added Business activity.- Demonstrate strong understanding of regulatory requirements across Local Government, Police and Fire pension schemes. What you will bring: Essential - Previous management or senior management experience, ideally with at least five years' experience.- At least five years' experience in Local Government pensions administration.- Experience in client relationship and stakeholder management.- Experience managing change in a fast-paced and agile environment.- Ability to interpret complex data to inform decisions and drive improvement.- Experience reviewing and improving end-to-end processes.- Excellent verbal and written communication skills, with the ability to influence, articulate recommendations and make informed decisions.- In-depth knowledge of pensions administration operations, statutory requirements and industry standards, with the ability to apply regulatory changes to data quality strategies.- Strong analytical and problem-solving skills, including root cause analysis and data remediation.- Understanding of data quality frameworks, standards and best practice.- Experience designing and delivering data quality assurance programmes.- Proven leadership experience, including talent development, performance management and building a culture of innovation and accountability.- Experience leading or contributing to major data transformation projects.- A passion for delivering a first-class member and employer experience. Nice to have: - Knowledge of the UPM pensions administration system.- A relevant professional qualification in pensions administration, data quality or business management. Our Values At LPPA, our values guide how we work and how we deliver for members, employers, clients and colleagues:- Doing the right thing- Forward thinking- Working together- Committed to excellence

Experienced Pensions Administrator Police & Fire Team (Hybrid or Remote) Remote/Hybrid Working with 2 days in Preston, Lancashire Fully home-working contracts will be considered for candidates living 50+ miles from our offices in Preston. Salary circa £28K £32k DOE 37 hours a week A glance at the role: We have the opportunity for an Experienced Police or Fire Pensions Administrator to join us on a fu click apply for full job details

Governance Officer (Hybrid) Preston, Lancashire Hybrid working 2 days in the office £33,000£40,000 DOE 37 hours per week Full-time, permanent A glance at the role: We have a brand-new opportunity for a Governance Officer to join LPPA on a full-time, permanent basis click apply for full job details

Part-Time Afternoon Contact Centre Advisor Pensions Customer Service 20 hours, Mon Thursday, 1pm 5pm & Fri, 12pm 4pm Hybrid working with two days in Preston, Lancashire - Do you have first-class customer service skills? - Want a role with no weekends, late nights, or bank holidays? - Work for a company that offers career progression? - Incentives and recognition that reward excellent member experien click apply for full job details

Customer Service Advisor Pensions Contact Centre Hybrid working with two days in Preston, Lancashire - Do you have first-class customer service skills? - Want a role with no weekends, late nights, or bank holidays? - Work for a company that offers career progression? - Incentives and recognition that reward excellent member experience? - Full-time roles Salary: £24,000, working 37 hours per week cur click apply for full job details

Customer Service Advisor Pensions Contact Centre Hybrid working with two days in Preston, Lancashire - Do you have first-class customer service skills? - Want a role with no weekends, late nights, or bank holidays? - Work for a company that offers career progression? - Incentives and recognition that reward excellent member experience? - Full-time roles Salary: £24,000, working 37 hours per week cur click apply for full job details

Part-Time Afternoon Contact Centre Advisor Pensions Customer Service 20 hours, Mon Thursday, 1pm 5pm & Fri, 12pm 4pm Hybrid working with two days in Preston, Lancashire - Do you have first-class customer service skills? - Want a role with no weekends, late nights, or bank holidays? - Work for a company that offers career progression? - Incentives and recognition that reward excellent member experien click apply for full job details