LOOKFANTASTIC Lookfantastic is Europe's No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day. We work with over 800 of the world's greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty. We are now embarking on the exciting adventure of opening our Flagship LOOKFANTASTIC store, based in the heart of Bristol. A destination for experiencing Beauty in a way like no other! Beauty Brand Ambassador Role Description The Brand Ambassador is an integral part of the team providing world class customer service to every single customer. Keeping exceptional customer experience at the forefront of everything, the Brand Ambassadors will tailor each consultation to their customer, providing an enjoyable and natural service going above and beyond at all opportunities. Service Provides world class level of customer service and product knowledge to all customers at all times. Build customer relationships using CRM to ensure all customers receive a tailored shopping experience. Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction. Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list Support and be involved in events internally and externally. Sales Achieve personal set goals and KPI's Drive sales through the seamless customer journey and experience and deliver personal targets and KPI goals. Drive service, sales, loyalty and appointments with customers. Operational Excellence Always a positive, professional and dynamic team member. Ensure perfect store standards including top hygiene standards in all areas. Assist in the update and maintain VM of all brands Experience/Skills: Beauty retail experience preferred but not essential Strong passion for beauty and customer service essential An 'always on' approach when at work. Strong beauty knowledge and makeup application to self and others. Strong communication skills Full availability including weekends and bank holidays is imperative
Dec 05, 2025
Full time
LOOKFANTASTIC Lookfantastic is Europe's No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day. We work with over 800 of the world's greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty. We are now embarking on the exciting adventure of opening our Flagship LOOKFANTASTIC store, based in the heart of Bristol. A destination for experiencing Beauty in a way like no other! Beauty Brand Ambassador Role Description The Brand Ambassador is an integral part of the team providing world class customer service to every single customer. Keeping exceptional customer experience at the forefront of everything, the Brand Ambassadors will tailor each consultation to their customer, providing an enjoyable and natural service going above and beyond at all opportunities. Service Provides world class level of customer service and product knowledge to all customers at all times. Build customer relationships using CRM to ensure all customers receive a tailored shopping experience. Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction. Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list Support and be involved in events internally and externally. Sales Achieve personal set goals and KPI's Drive sales through the seamless customer journey and experience and deliver personal targets and KPI goals. Drive service, sales, loyalty and appointments with customers. Operational Excellence Always a positive, professional and dynamic team member. Ensure perfect store standards including top hygiene standards in all areas. Assist in the update and maintain VM of all brands Experience/Skills: Beauty retail experience preferred but not essential Strong passion for beauty and customer service essential An 'always on' approach when at work. Strong beauty knowledge and makeup application to self and others. Strong communication skills Full availability including weekends and bank holidays is imperative
LOOKFANTASTIC Lookfantastic is Europe's No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day. We work with over 800 of the world's greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty. We are now embarking on the exciting adventure of opening our next LOOKFANTASTIC store, based in the heart of Bristol. A destination for experiencing Beauty in a way like no other! Store Manager Role Description The Store Manager is responsible for overseeing the daily operations of the store, making sure it runs effectively and in line with divisional targets. Keeping exceptional customer experience at the forefront of everything, the Store Manager will lead and motivate the team to drive service, sales and experience. Service Ensure the store maintains a best in class level of customer service by delivering a personalised service to all customers. Build customer relationships using CRM to ensure all customers receive a tailored shopping experience. Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction. Resolve customer queries in a timely and professional manner ensuring customer satisfaction is always at the top of mind. Sales Lead the team to achieve set retail financial goals and KPI's. Drive sales through the seamless customer journey and experience, delivering personal targets and KPI goals. Effectively business plan in line with the marketing calendar, maximising on all product launches and focuses through eventing and content creation. Plan and exceptionally execute events, both internally and externally, connecting with local business' and identify opportunities for exciting future events. Actively plan ways in which to drive traffic to store when needed. Complete all reporting in line with deadlines and to a high standard, sharing all relevant feedback with HQ. People Lead by example on the shop floor at all times. Engage and inspire the in store team daily to deliver world class service. Coach, train and develop your team to strengthen their product knowledge, customer service levels and selling skills. Develop top talent in the store and hold regular 1-2-1's with the whole team with confidence in delivering observational feedback. Provide on the spot feedback daily and create an open, 2-way feedback environment. Be confident in holding HR conversations and handle difficult conversations professionally and respectfully with courage. Plan rotas to best support business needs within payroll budget. Adapt rotas as necessary during peak periods. Recruit with urgency and network locally to build connections for future talent. Operational Excellence Adhere to all procedures and H&S regulations. Ensure perfect store standards including top hygiene standards in all areas. Ensure correct execution of all VM updates for all brands. Strong communication to the team, HQ and all brand representatives. Stock management including receiving POs into the EPOS system and liaising with HQ teams to adjust stock queries and report stock loss. Managing LP through security requirements and monitoring strategies - including overseeing daily/weekly stock counts and regular audits. Experience/Skills: Experience of retail management essential. Minimum 2 years beauty/fragrance experience essential. Experience working in a FSS environment preferred. Highly organised with strong communication skills. Full availability including weekends and bank holidays is imperative. Experience of using Excel, Outlook and Teams.
Dec 05, 2025
Full time
LOOKFANTASTIC Lookfantastic is Europe's No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day. We work with over 800 of the world's greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty. We are now embarking on the exciting adventure of opening our next LOOKFANTASTIC store, based in the heart of Bristol. A destination for experiencing Beauty in a way like no other! Store Manager Role Description The Store Manager is responsible for overseeing the daily operations of the store, making sure it runs effectively and in line with divisional targets. Keeping exceptional customer experience at the forefront of everything, the Store Manager will lead and motivate the team to drive service, sales and experience. Service Ensure the store maintains a best in class level of customer service by delivering a personalised service to all customers. Build customer relationships using CRM to ensure all customers receive a tailored shopping experience. Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction. Resolve customer queries in a timely and professional manner ensuring customer satisfaction is always at the top of mind. Sales Lead the team to achieve set retail financial goals and KPI's. Drive sales through the seamless customer journey and experience, delivering personal targets and KPI goals. Effectively business plan in line with the marketing calendar, maximising on all product launches and focuses through eventing and content creation. Plan and exceptionally execute events, both internally and externally, connecting with local business' and identify opportunities for exciting future events. Actively plan ways in which to drive traffic to store when needed. Complete all reporting in line with deadlines and to a high standard, sharing all relevant feedback with HQ. People Lead by example on the shop floor at all times. Engage and inspire the in store team daily to deliver world class service. Coach, train and develop your team to strengthen their product knowledge, customer service levels and selling skills. Develop top talent in the store and hold regular 1-2-1's with the whole team with confidence in delivering observational feedback. Provide on the spot feedback daily and create an open, 2-way feedback environment. Be confident in holding HR conversations and handle difficult conversations professionally and respectfully with courage. Plan rotas to best support business needs within payroll budget. Adapt rotas as necessary during peak periods. Recruit with urgency and network locally to build connections for future talent. Operational Excellence Adhere to all procedures and H&S regulations. Ensure perfect store standards including top hygiene standards in all areas. Ensure correct execution of all VM updates for all brands. Strong communication to the team, HQ and all brand representatives. Stock management including receiving POs into the EPOS system and liaising with HQ teams to adjust stock queries and report stock loss. Managing LP through security requirements and monitoring strategies - including overseeing daily/weekly stock counts and regular audits. Experience/Skills: Experience of retail management essential. Minimum 2 years beauty/fragrance experience essential. Experience working in a FSS environment preferred. Highly organised with strong communication skills. Full availability including weekends and bank holidays is imperative. Experience of using Excel, Outlook and Teams.
LOOKFANTASTIC Lookfantastic is Europe's No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day. We work with over 800 of the world's greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty. We are now embarking on the exciting adventure of opening our next LOOKFANTASTIC store, based in the heart of Bristol. A destination for experiencing Beauty in a way like no other! Assistant Store Manager Role Description The Assistant Store Manager is an integral part of management team supporting the Store Manager in the general running of the store, and will step up to lead the store in the Managers absence. Keeping exceptional customer experience at the forefront of everything, the Assistant Store Manager will lead and motivate the team to drive service, sales and experience. The Assistant Store Manager will lead the ongoing education of the team and the events calendar for the store. Service Ensure the store delivers a best in class level of customer service by delivering a personalised service to all customers. Build customer relationships using CRM to ensure all customers receive a tailored shopping experience. Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction. Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list. Sales Lead the team to achieve set retail financial goals and KPI's. Drive sales through the seamless customer journey and experience, delivering personal targets and KPI goals. Support in business planning in line with the marketing calendar, maximising on all product launches and focuses through eventing and content creation. Plan and execute events, connecting with local business' and identify opportunities for exciting future events. Actively plan ways in which to drive traffic to store when needed. People Lead by example on the shop floor at all times. Will act as the stores Duty Manager as required and lead the team, service and sales. Engage and inspire the in store team daily to deliver world class service. Coach, train and develop your team to strengthen their product knowledge, customer service levels and selling skills. Have confidence in delivering observational feedback. Provide on the spot feedback daily and create an open, 2-way feedback environment. Support HR conversations and handle difficult conversations professionally and respectfully with courage. Operational Excellence Adhere to all procedures and H&S regulations. Ensure perfect store standards including top hygiene standards in all areas. Update and maintain VM of all brands. Complete all audits in line with deadlines. Strong communication to the team, HQ and all brand representatives. Stock management including receiving POs into the EPOS system and liaising with HQ teams to adjust stock queries and report stock loss. Proactively support the management of LP to minimise shrinkage. Experience/Skills: Experience of leadership essential. Retail experience essential Minimum 2 years beauty experience essential. Highly organised. Strong communication skills. Full availability including weekends and bank holidays is imperative. Experience of using Excel, Outlook and Teams.
Dec 05, 2025
Full time
LOOKFANTASTIC Lookfantastic is Europe's No1 Online Destination for Premium Beauty. Our mission is to empower people globally to look and feel fantastic every day. We work with over 800 of the world's greatest beauty brands such as MAC, Kerastase, GHD, Tom Ford and YSL to bring our customers the widest offering of beauty products from around the globe. Passion, innovation and commitment are key characteristics in this ever expanding team as we strive to become the Worlds No1 destination for Beauty. We are now embarking on the exciting adventure of opening our next LOOKFANTASTIC store, based in the heart of Bristol. A destination for experiencing Beauty in a way like no other! Assistant Store Manager Role Description The Assistant Store Manager is an integral part of management team supporting the Store Manager in the general running of the store, and will step up to lead the store in the Managers absence. Keeping exceptional customer experience at the forefront of everything, the Assistant Store Manager will lead and motivate the team to drive service, sales and experience. The Assistant Store Manager will lead the ongoing education of the team and the events calendar for the store. Service Ensure the store delivers a best in class level of customer service by delivering a personalised service to all customers. Build customer relationships using CRM to ensure all customers receive a tailored shopping experience. Create a warm and welcome environment for all customers with a seamless customer journey from the initial welcome to the end of the transaction. Resolve customer queries in a timely and professional manner and ensure customer satisfaction is always at the top of your priority list. Sales Lead the team to achieve set retail financial goals and KPI's. Drive sales through the seamless customer journey and experience, delivering personal targets and KPI goals. Support in business planning in line with the marketing calendar, maximising on all product launches and focuses through eventing and content creation. Plan and execute events, connecting with local business' and identify opportunities for exciting future events. Actively plan ways in which to drive traffic to store when needed. People Lead by example on the shop floor at all times. Will act as the stores Duty Manager as required and lead the team, service and sales. Engage and inspire the in store team daily to deliver world class service. Coach, train and develop your team to strengthen their product knowledge, customer service levels and selling skills. Have confidence in delivering observational feedback. Provide on the spot feedback daily and create an open, 2-way feedback environment. Support HR conversations and handle difficult conversations professionally and respectfully with courage. Operational Excellence Adhere to all procedures and H&S regulations. Ensure perfect store standards including top hygiene standards in all areas. Update and maintain VM of all brands. Complete all audits in line with deadlines. Strong communication to the team, HQ and all brand representatives. Stock management including receiving POs into the EPOS system and liaising with HQ teams to adjust stock queries and report stock loss. Proactively support the management of LP to minimise shrinkage. Experience/Skills: Experience of leadership essential. Retail experience essential Minimum 2 years beauty experience essential. Highly organised. Strong communication skills. Full availability including weekends and bank holidays is imperative. Experience of using Excel, Outlook and Teams.
