Kensington Mortgage Company
Marlow, Buckinghamshire
We're Hiring: Customer Service Agent Location: Remote UK residents only Start Date: 26th January 2026 Working Hours: Monday to Friday, 09 30 Salary: £25,000 per annum Benefits: 25 days holiday plus a fantastic range of benefits About Kensington Mortgages For over 25 years, Kensington Mortgages has been a leader in specialist mortgage solutions. We're committed to helping people secure mortgages when traditional lenders say no that's the Kensington Difference . As a wholly owned subsidiary of Barclays Bank UK PLC, we operate with integrity and excellence, fully authorised by the Financial Conduct Authority. Your Role As a Customer Service Agent , you'll be the voice of Kensington Mortgage Company (KMC), supporting customers over the phone with queries, complaints, and general mortgage assistance. From account opening to closure, you'll ensure every customer receives outstanding service. You'll handle a wide range of enquiries from payments and balances to redemptions making a real difference in our customers' lives. Key Responsibilities Respond to inbound customer queries on topics such as payments, balances, interest rates, account updates, and terms. Update customer records and process account changes accurately. Investigate and resolve internal and external requests efficiently. Prioritise workloads in line with service standards. Ensure compliance with policies, procedures, and regulations. Assess risk factors during daily tasks. Identify opportunities for process improvements. Maintain strict adherence to regulatory and policy requirements. What You'll Bring Experience in a telephony-based role within a regulated environment (financial services/mortgages preferred). Proven ability in a target-driven, customer-focused setting. Excellent verbal and written communication skills. Empathy and the ability to support vulnerable customers. Strong problem-solving and objection-handling skills. Confidence using Microsoft Office and navigating multiple systems while on calls. A positive attitude towards change and adaptability. High attention to detail and accuracy. Why Join Us? At KMC, our people are at the heart of our success. We foster a culture of professional growth and work-life balance. Our inclusive environment celebrates diversity in all its forms, ensuring everyone feels respected and valued. We are proud to be an equal opportunity employer, embracing differences in gender, race, identity, ethnicity, and sexual expression. Ready to Make a Difference? If you're passionate about delivering exceptional customer service and want to be part of a team that values your contribution we'd love to hear from you. Apply today and become part of the Kensington Mortgages family, helping us continue to make a positive impact in our customers' lives. Important Information We're looking for candidates who can start remotely on Monday 26th January 2026 To get the most from our training, please avoid taking annual leave during the first 7 weeks . All offers are subject to background checks, including DBS, credit, and Right to Work. To use our digital Right to Work checks, you'll need a valid passport. Otherwise, you'll need to visit our Marlow, Buckinghamshire office to present ID.
Oct 10, 2025
Full time
We're Hiring: Customer Service Agent Location: Remote UK residents only Start Date: 26th January 2026 Working Hours: Monday to Friday, 09 30 Salary: £25,000 per annum Benefits: 25 days holiday plus a fantastic range of benefits About Kensington Mortgages For over 25 years, Kensington Mortgages has been a leader in specialist mortgage solutions. We're committed to helping people secure mortgages when traditional lenders say no that's the Kensington Difference . As a wholly owned subsidiary of Barclays Bank UK PLC, we operate with integrity and excellence, fully authorised by the Financial Conduct Authority. Your Role As a Customer Service Agent , you'll be the voice of Kensington Mortgage Company (KMC), supporting customers over the phone with queries, complaints, and general mortgage assistance. From account opening to closure, you'll ensure every customer receives outstanding service. You'll handle a wide range of enquiries from payments and balances to redemptions making a real difference in our customers' lives. Key Responsibilities Respond to inbound customer queries on topics such as payments, balances, interest rates, account updates, and terms. Update customer records and process account changes accurately. Investigate and resolve internal and external requests efficiently. Prioritise workloads in line with service standards. Ensure compliance with policies, procedures, and regulations. Assess risk factors during daily tasks. Identify opportunities for process improvements. Maintain strict adherence to regulatory and policy requirements. What You'll Bring Experience in a telephony-based role within a regulated environment (financial services/mortgages preferred). Proven ability in a target-driven, customer-focused setting. Excellent verbal and written communication skills. Empathy and the ability to support vulnerable customers. Strong problem-solving and objection-handling skills. Confidence using Microsoft Office and navigating multiple systems while on calls. A positive attitude towards change and adaptability. High attention to detail and accuracy. Why Join Us? At KMC, our people are at the heart of our success. We foster a culture of professional growth and work-life balance. Our inclusive environment celebrates diversity in all its forms, ensuring everyone feels respected and valued. We are proud to be an equal opportunity employer, embracing differences in gender, race, identity, ethnicity, and sexual expression. Ready to Make a Difference? If you're passionate about delivering exceptional customer service and want to be part of a team that values your contribution we'd love to hear from you. Apply today and become part of the Kensington Mortgages family, helping us continue to make a positive impact in our customers' lives. Important Information We're looking for candidates who can start remotely on Monday 26th January 2026 To get the most from our training, please avoid taking annual leave during the first 7 weeks . All offers are subject to background checks, including DBS, credit, and Right to Work. To use our digital Right to Work checks, you'll need a valid passport. Otherwise, you'll need to visit our Marlow, Buckinghamshire office to present ID.
Kensington Mortgage Company
Marlow, Buckinghamshire
We're Hiring: Servicing Agent Customer Arrears Support Team CAST Location: Remote UK-based only Start Date: Monday, 26th January 2026 Working Hours: Monday to Friday, 09 30 Salary: Up to £25, days holiday excellent benefits About Kensington Mortgages Part of the Barclays Group , Kensington Mortgages has been a leader in specialist mortgage solutions for over 25 years. We're proud to help customers secure mortgages when traditional lenders say no that's the Kensington Difference . We're fully authorised by the Financial Conduct Authority and committed to delivering service with integrity and care. Your Role As a key member of our Customer Arrears Support Team CAST , you'll support customers experiencing payment difficulties or arrears. Your focus will be on understanding their individual circumstances, offering empathetic guidance, and identifying tailored solutions to help avoid litigation. Key Responsibilities Assess customer financial situations and vulnerabilities to recommend appropriate solutions (e.g. payment arrangements, forbearance). Handle high volumes of calls and transactions with professionalism and empathy. Resolve complex queries and guide customers through the pre-litigation process. Prioritise workloads to meet service standards. Ensure compliance with internal policies and FCA regulations. Act as the first point of contact for customer enquiries, resolving issues promptly and effectively. What You'll Need 1-2 years' experience in mortgage arrears is essential. Strong understanding of the arrears process and customer vulnerability. Confident in objection handling and problem resolution. Skilled in negotiation, income/expenditure assessments, and tailored support. Excellent verbal and written communication skills, especially in challenging situations. Ability to navigate multiple systems while engaging with customers. Why Join Us? At Kensington Mortgages, our people are at the heart of everything we do. We offer: A supportive environment that values professional growth and work-life balance . An inclusive culture that celebrates diversity in all its forms. Equal opportunities for all, regardless of gender, race, identity, ethnicity, or sexual orientation. Ready to Make a Difference? If you're passionate about helping customers and want to be part of a team that truly values your contribution we'd love to hear from you. Apply today and become part of the Kensington Mortgages family, making a real impact in our customers' lives. Important Information Start date: Monday, 26th January 2026 Please avoid booking annual leave during the first 7 weeks to ensure full participation in training. All offers are subject to background checks including DBS , credit , and Right to Work . To use digital Right to Work checks, you'll need a valid passport. Otherwise, you'll need to visit our Marlow, Buckinghamshire office to present ID. Why Join Kensington Mortgages At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive At Kensington Mortgages, our people are our greatest asset. We offer: A supportive and flexible work environment. Opportunities for personal growth and professional development. A culture that celebrates diversity, inclusion, and neurodiversity. A workplace where everyone feels valued, respected, and empowered. Ready to make a difference? If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers. Important Information Please note, all offers of employment for this role are subject to a series of background checks, including criminal (DBS), credit and Right to work checks. To take advantage of digital Right to work checks you must hold a valid passport, alternatively you must be prepared to come into Maidenhead to show ID
Oct 10, 2025
Full time
We're Hiring: Servicing Agent Customer Arrears Support Team CAST Location: Remote UK-based only Start Date: Monday, 26th January 2026 Working Hours: Monday to Friday, 09 30 Salary: Up to £25, days holiday excellent benefits About Kensington Mortgages Part of the Barclays Group , Kensington Mortgages has been a leader in specialist mortgage solutions for over 25 years. We're proud to help customers secure mortgages when traditional lenders say no that's the Kensington Difference . We're fully authorised by the Financial Conduct Authority and committed to delivering service with integrity and care. Your Role As a key member of our Customer Arrears Support Team CAST , you'll support customers experiencing payment difficulties or arrears. Your focus will be on understanding their individual circumstances, offering empathetic guidance, and identifying tailored solutions to help avoid litigation. Key Responsibilities Assess customer financial situations and vulnerabilities to recommend appropriate solutions (e.g. payment arrangements, forbearance). Handle high volumes of calls and transactions with professionalism and empathy. Resolve complex queries and guide customers through the pre-litigation process. Prioritise workloads to meet service standards. Ensure compliance with internal policies and FCA regulations. Act as the first point of contact for customer enquiries, resolving issues promptly and effectively. What You'll Need 1-2 years' experience in mortgage arrears is essential. Strong understanding of the arrears process and customer vulnerability. Confident in objection handling and problem resolution. Skilled in negotiation, income/expenditure assessments, and tailored support. Excellent verbal and written communication skills, especially in challenging situations. Ability to navigate multiple systems while engaging with customers. Why Join Us? At Kensington Mortgages, our people are at the heart of everything we do. We offer: A supportive environment that values professional growth and work-life balance . An inclusive culture that celebrates diversity in all its forms. Equal opportunities for all, regardless of gender, race, identity, ethnicity, or sexual orientation. Ready to Make a Difference? If you're passionate about helping customers and want to be part of a team that truly values your contribution we'd love to hear from you. Apply today and become part of the Kensington Mortgages family, making a real impact in our customers' lives. Important Information Start date: Monday, 26th January 2026 Please avoid booking annual leave during the first 7 weeks to ensure full participation in training. All offers are subject to background checks including DBS , credit , and Right to Work . To use digital Right to Work checks, you'll need a valid passport. Otherwise, you'll need to visit our Marlow, Buckinghamshire office to present ID. Why Join Kensington Mortgages At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive At Kensington Mortgages, our people are our greatest asset. We offer: A supportive and flexible work environment. Opportunities for personal growth and professional development. A culture that celebrates diversity, inclusion, and neurodiversity. A workplace where everyone feels valued, respected, and empowered. Ready to make a difference? If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers. Important Information Please note, all offers of employment for this role are subject to a series of background checks, including criminal (DBS), credit and Right to work checks. To take advantage of digital Right to work checks you must hold a valid passport, alternatively you must be prepared to come into Maidenhead to show ID
Job Title: Mortgage Servicing Specialist Term Expired & Maturity Location: Remote UK Residents Contract Type: Permanent Working Pattern: Full Time M F 9:00am 5:30pm About the Role We're looking for a proactive and detail-driven individual to join our Complex Servicing Team, specialising in Term Expired and Maturity cases. This role sits within our Manual Litigation function, focusing on managing Term Expired Litigation from solicitor instruction through to eviction ensuring customers receive appropriate forbearance, communication, and support throughout the process. You'll manage cases where the mortgage has reached its contractual maturity date, working with customers and third parties to help redeem the account in full, agree repayment strategies, or progress appropriate legal action where required. This role is pivotal in ensuring compliance, customer fairness, and timely resolution across the full lifecycle from Solicitor Instruction to Eviction Day. At Kensington Mortgages, we're the UK's leading specialist mortgage lender, trusted for over 25 years to help customers who don't always fit a standard mortgage profile. Now part of Barclays Bank UK PLC, we continue to combine our deep manual underwriting expertise with a personal, customer-centric approach. Key Responsibilities Plan and prioritise workloads against agreed service standards within a specialist and high-volume environment. Take ownership for investigating and responding to internal and external requests accurately and efficiently. Manage Term Expired and Maturity cases from instruction through to completion, ensuring all actions align with policy, regulation, and customer outcomes. Handle and document customer communications, including complex or sensitive discussions around repayment and litigation. Liaise with solicitors and external partners to ensure cases are progressed effectively and in line with regulatory expectations Support wider Servicing operations during peak volumes or as required. Identify and implement process improvements to enhance efficiency, risk control, and customer experience. Consider risk and vulnerability factors in all decision-making. Carry out any other reasonable duties within the team remit. Experience, Knowledge & Skills Experience managing complex customer cases within financial services, ideally in mortgage servicing, arrears, or litigation. Knowledge of Term Expired or Maturity processes, including end-of-term account management and legal escalation. Proven ability to handle high-volume casework while maintaining accuracy and compliance. Excellent communication and negotiation skills with the ability to deliver clear, empathetic customer outcomes. Confident using Microsoft Office and internal mortgage servicing systems. Strong understanding of FCA regulatory frameworks, particularly around forbearance and customer vulnerability. A proactive mindset with a genuine interest in process improvement and continuous learning. Positive, collaborative, and solution-focused attitude. Why Join Us At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive. Ready to make a difference? If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers
Oct 07, 2025
Full time
Job Title: Mortgage Servicing Specialist Term Expired & Maturity Location: Remote UK Residents Contract Type: Permanent Working Pattern: Full Time M F 9:00am 5:30pm About the Role We're looking for a proactive and detail-driven individual to join our Complex Servicing Team, specialising in Term Expired and Maturity cases. This role sits within our Manual Litigation function, focusing on managing Term Expired Litigation from solicitor instruction through to eviction ensuring customers receive appropriate forbearance, communication, and support throughout the process. You'll manage cases where the mortgage has reached its contractual maturity date, working with customers and third parties to help redeem the account in full, agree repayment strategies, or progress appropriate legal action where required. This role is pivotal in ensuring compliance, customer fairness, and timely resolution across the full lifecycle from Solicitor Instruction to Eviction Day. At Kensington Mortgages, we're the UK's leading specialist mortgage lender, trusted for over 25 years to help customers who don't always fit a standard mortgage profile. Now part of Barclays Bank UK PLC, we continue to combine our deep manual underwriting expertise with a personal, customer-centric approach. Key Responsibilities Plan and prioritise workloads against agreed service standards within a specialist and high-volume environment. Take ownership for investigating and responding to internal and external requests accurately and efficiently. Manage Term Expired and Maturity cases from instruction through to completion, ensuring all actions align with policy, regulation, and customer outcomes. Handle and document customer communications, including complex or sensitive discussions around repayment and litigation. Liaise with solicitors and external partners to ensure cases are progressed effectively and in line with regulatory expectations Support wider Servicing operations during peak volumes or as required. Identify and implement process improvements to enhance efficiency, risk control, and customer experience. Consider risk and vulnerability factors in all decision-making. Carry out any other reasonable duties within the team remit. Experience, Knowledge & Skills Experience managing complex customer cases within financial services, ideally in mortgage servicing, arrears, or litigation. Knowledge of Term Expired or Maturity processes, including end-of-term account management and legal escalation. Proven ability to handle high-volume casework while maintaining accuracy and compliance. Excellent communication and negotiation skills with the ability to deliver clear, empathetic customer outcomes. Confident using Microsoft Office and internal mortgage servicing systems. Strong understanding of FCA regulatory frameworks, particularly around forbearance and customer vulnerability. A proactive mindset with a genuine interest in process improvement and continuous learning. Positive, collaborative, and solution-focused attitude. Why Join Us At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression. We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive. Ready to make a difference? If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers
Kensington Mortgage Company
Marlow, Buckinghamshire
We're Hiring: Product Pricing Analyst (Broadband B) Department: Products Location: Remote ( We can only consider candidates with the right to work in the UK at this time) Working Hours Full Time (Monday - Friday 09:00 - 17:30) About the Role Are you passionate about numbers, market trends, and strategic decision-making? Kensington Mortgage Company Limited is seeking a talented Product Pricing Analyst to join our Product team. In this pivotal role, you'll provide detailed analysis on competitor and market pricing, helping to shape optimal pricing strategies that drive business growth and profitability. Key Responsibilities Analyse competitor and market pricing to inform business strategy Monitor daily pricing movements and market trends Assess the impact of pricing strategies on volume, profitability, and market share Build and maintain detailed competitor comparison models Measure and report product performance against key indicators Produce ad-hoc reports and papers as required What We're Looking For Good financial literacy and strong analytical skills In-depth knowledge of mortgage products and market pricing Excellent problem-solving and quantitative abilities Strong attention to detail and ability to work under tight deadlines Advanced proficiency in Excel Ready to make a difference? If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
Oct 07, 2025
Full time
We're Hiring: Product Pricing Analyst (Broadband B) Department: Products Location: Remote ( We can only consider candidates with the right to work in the UK at this time) Working Hours Full Time (Monday - Friday 09:00 - 17:30) About the Role Are you passionate about numbers, market trends, and strategic decision-making? Kensington Mortgage Company Limited is seeking a talented Product Pricing Analyst to join our Product team. In this pivotal role, you'll provide detailed analysis on competitor and market pricing, helping to shape optimal pricing strategies that drive business growth and profitability. Key Responsibilities Analyse competitor and market pricing to inform business strategy Monitor daily pricing movements and market trends Assess the impact of pricing strategies on volume, profitability, and market share Build and maintain detailed competitor comparison models Measure and report product performance against key indicators Produce ad-hoc reports and papers as required What We're Looking For Good financial literacy and strong analytical skills In-depth knowledge of mortgage products and market pricing Excellent problem-solving and quantitative abilities Strong attention to detail and ability to work under tight deadlines Advanced proficiency in Excel Ready to make a difference? If you're passionate about providing an exceptional service and want to join a team that values your contributions we'd love to hear from you Apply today and be part of the Kensington Mortgages family and help us to continue making a positive impact in the lives of our customers.
