Peel Recruitment & Training Solutions Ltd
Cockermouth, Cumbria
Overview Were currently recruiting for a Document Controller / Administrator for one of our clients who operate in the passive fire industry in Cumbria workin on highly sensitive projects. Experience NVQ Level 2 or 3 Business Administration or equivalent ICT Competent with skills and working knowledge of Microsoft Computer packages (including Word, Excel, Outlook, Adobe and Powerpoint). Excellent communication skills Proven experience of using databases and record systems. Proven experience of the maintenance of accurate records and working to deadline Ability to work on own initiative and without supervision. Conscientious and enthusiastic in order to perform role and assist other members of the team to achieve successful outcomes. Knowledge and understanding of dealing with sensitive and confidential information. Responsibilities Processing and accurately recording all relevant documentation in accordance with Project/Company procedures and ensuring records are maintained. Recording and filing information received by the project Support the production of final workpacks usings Microsoft software Support the 3rd Party Design Team by providing effective and efficient administrative support Ensure Project Data Security processes are followed.
Jun 12, 2026
Full time
Overview Were currently recruiting for a Document Controller / Administrator for one of our clients who operate in the passive fire industry in Cumbria workin on highly sensitive projects. Experience NVQ Level 2 or 3 Business Administration or equivalent ICT Competent with skills and working knowledge of Microsoft Computer packages (including Word, Excel, Outlook, Adobe and Powerpoint). Excellent communication skills Proven experience of using databases and record systems. Proven experience of the maintenance of accurate records and working to deadline Ability to work on own initiative and without supervision. Conscientious and enthusiastic in order to perform role and assist other members of the team to achieve successful outcomes. Knowledge and understanding of dealing with sensitive and confidential information. Responsibilities Processing and accurately recording all relevant documentation in accordance with Project/Company procedures and ensuring records are maintained. Recording and filing information received by the project Support the production of final workpacks usings Microsoft software Support the 3rd Party Design Team by providing effective and efficient administrative support Ensure Project Data Security processes are followed.
Job Summary We're currently recruiting for a Sales Administrator for one of our clients who operate in the fire safety sector. This position would be to support their growing fire damper remedial works division. You will be responsible for managing enquiries, processing contracts and scheduling. Competative Salary + Performance-based bonus. Full Training on fire damper regulations and service offering. Fully remote. Career progression. Duties Handle inbound enquiries from facilities managers, contractors, and building owners, providing accurate information about fire damper remedial works and pricing. Prepare and issue quotations, proposals, and service agreements in a timely manner. Maintain and update the CRM system, ensuring all customer records, opportunities, and job histories are accurate. Assist with customer enquiries via email and telephone, providing exceptional customer service. Chase outstanding quotations and follow up with prospective clients to convert enquiries into bookings . Issue job completion paperwork and certificates to clients following remedial works visits. Handle client queries, complaints, and aftercare requests, escalating where necessary. Assist with monthly invoicing and work closely with accounts to ensure accurate billing. Skills & Experience Required Previous experience in a sales administration or customer service role, ideally within the fire damper/fire safety industry. Strong organisational skills with the ability to manage multiple tasks and deadlines simultaneously. Confident telephone manner and excellent written communication skills. Proficient in Microsoft Office (Word, Excel, Outlook); experience with a CRM system is advantageous. High attention to detail, particularly when processing orders and preparing documentation. A collaborative team player who can also work independently. Work Location: Remote
Jun 12, 2026
Full time
Job Summary We're currently recruiting for a Sales Administrator for one of our clients who operate in the fire safety sector. This position would be to support their growing fire damper remedial works division. You will be responsible for managing enquiries, processing contracts and scheduling. Competative Salary + Performance-based bonus. Full Training on fire damper regulations and service offering. Fully remote. Career progression. Duties Handle inbound enquiries from facilities managers, contractors, and building owners, providing accurate information about fire damper remedial works and pricing. Prepare and issue quotations, proposals, and service agreements in a timely manner. Maintain and update the CRM system, ensuring all customer records, opportunities, and job histories are accurate. Assist with customer enquiries via email and telephone, providing exceptional customer service. Chase outstanding quotations and follow up with prospective clients to convert enquiries into bookings . Issue job completion paperwork and certificates to clients following remedial works visits. Handle client queries, complaints, and aftercare requests, escalating where necessary. Assist with monthly invoicing and work closely with accounts to ensure accurate billing. Skills & Experience Required Previous experience in a sales administration or customer service role, ideally within the fire damper/fire safety industry. Strong organisational skills with the ability to manage multiple tasks and deadlines simultaneously. Confident telephone manner and excellent written communication skills. Proficient in Microsoft Office (Word, Excel, Outlook); experience with a CRM system is advantageous. High attention to detail, particularly when processing orders and preparing documentation. A collaborative team player who can also work independently. Work Location: Remote
