ETeam Inc

Job Title: Service Delivery Manager / Technical Platform Owner Pay Rate: £554/Day- Inside IR35 Duration: 6 months Location: Telford/Remote We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Job Description: Within the digital forms deliver we are accountable for the live operation of several forms platforms including: • gForms (Scala based solution) • iForms (Adobe Engagement Manager) • Livecycle and pdf (Adobe Engagement Manager) The role of the Service Delivery Manager is a critical part of the Digital Forms management team and has the following accountabilities: • formal documentation of the existing live service (some service design work) • ensuring stable operation of the platforms • management of a team of engineer, QA and designers and researchers • co-ordination and prioritisation of activities including platform upgrades / live form fixes / small changes / QA and platform improvements • establishing appropriate SLA and service management reporting • input into weekly / monthly service reporting You will be: • an experienced service delivery manager / designer or delivery manager with good knowledge of service delivery • have experience managing teams making change to the system • some Agile and DevOps experience • ideally some understanding of customer experience and UX discipline. • Client Account experience or GDS • Able to communicate with varied stakeholders and communicate at a technical level but also take a strategic view of the future of the platform to support Client digital ambition. If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.