BDS (Northern) Limited

BDS Recruitment are working with a well respected Housing association in Manchester to recruit a Housing complaints resolution lead. This is a hybrid role with a requirement for 2 days in the office Contract: temporary ongoing Salary: From 45K The ideal candidates will have senior customer experience within social housing within contact center and complaints management, service improvement, and regulatory assurance. You will be able to lead on both stage 1 and stage 2 complaints as well as having experience with housing ombudsman cases and providing performance insight to boards and senior leadership. Key duties: . Lead for complex and high-risk complaints, including Housing Ombudsman cases, providing robust assurance on fairness, compliance and outcomes. Escalation point and organisational expert on the Complaints Handling Code, working with managers across the business to strengthen consistency. Responsible for presenting findings, risks and learning to the Executive Team on stage 2 responses to provide assurance and drive service improvement. Undertake an end-to-end review of the complaints service and performance data and customer insight, producing actionable recommendations presented to Executive Leadership and Board. Lead customer scrutiny panels and customer feedback sessions to gain insight. Embed service improvements, including revised response times, strengthened quality assurance, enhanced correspondence, and organization-wide training to support a consistent right-first-time approach. Manage the life cycle of the complaints process in line with the Housing Ombudsman Code Produce regular performance insight reports, identifying trends, systemic issues, and opportunities for continuous service improvement. Work collaboratively with internal teams to resolve complex issues and improve customer journeys. Please apply now for immediate considerattion or call Vickie or Thomas to discuss further.

BDS are currently recruiting a Sheltered Housing Manager covering a bungalow patch in Leeds, LS15 for a well-known Housing Association. Hours; 20 hours per week- Mon-Fri, 9-1 (flexibility to start between 8-9) This is a temp ongoing role to start ASAP Pay rate- 15.49 PAYE, 19.68 Umbrella The main role is to provide daily communication with the residents, who live independently. There will also be regular welfare checks, healthy and safety checks on the buildings and reporting and overseeing any maintenance required. Role Summary: 20 hours per week This is a temp ongoing Working with older adults (Aged 55 +) Based in Leeds Previous Sheltered or supported Housing Experience is preferable Duties include: Welfare checks on residents. Health and safety checks Signposting Reporting any maintenance requirements. Apply now for immediate consideration!

Sheltered Housing Scheme Manager Here at BDS Recruitment we are looking to recruit for an ongoing position as a Sheltered Housing Scheme Manager based in the Wigan area. This role is Mon- Thurs 9am- 12pm This is a temp ongoing role to start ASAP Pay rate- £15.49ph PAYE- £19.20ph UMB The main role is to provide daily communication with the residents, who live independently within the Scheme, and you will be responsible for assessing resident s daily needs, completing support plans and sign posting information, whilst liaising with in-house support workers daily to ensure a continued smooth service. There will also be regular welfare checks, healthy and safety checks on the building and reporting and overseeing any maintenance required. Role Summary: YOU MUST HOLD AN ENHANCED DBS CHECK ON THE UPDATE SERVICE TO BE CONSIDERED FOR THIS ROLE 12 hours per week (To be delivered between Monday to Thursday) This is a temp ongoing Working with older adults (Aged 55 +) Based in Wigan Previous Sheltered Housing Experience is mandatory. Duties include: Welfare checks on residents. Health and safety checks Signposting Organizing activities Reporting any maintenance requirements. Apply now for immediate consideration!

BDS are currently recruiting for a Housing administrator working with the Housing Management team, with an emphasis on rent account management and letting sector within a well-known Housing Association from their Oldham office. The main focus of the role is to provide an effective, efficient, responsive, comprehensive front line housing, rent account management, lettings and customer service to existing and potential tenants and internal customers. Main duties include but are not limited too; Pro-actively manage customer rent accounts, negotiating payment plans with customers, setting payment methods, monitoring arrears, credits, processing direct debits and refunds Amend property charges within housing management systems ensuring processes are followed in appropriate liaison with Head Office. Administer company credit card purchases on behalf of the team. Promoting lettings Administration of tenant applications and setting up new tenancies We are looking for a candidate with; Intermediate IT knowledge including Excel and Word Experience working in a frontline customer interface environment Experience working in a housing/property related field Strong working knowledge of rent account management and lettings This is a temp ongoing role for a maximum of 12 months to start ASAP Hours; Monday and Tuesday 14 hours per week (Tuesday can work from home after initial training) Pay rate; £17.69ph PAYE- £22.27ph UMB Apply now for immeidate consideration!

BDS have a number of exciting opportunities for customer services advisors in Bradford. The role is working with one of the Countries leading providers of retirement housing and living services. We are looking for compassionate people who are able to offer an exceptional level of customer service to older resident queries. Main duties include Logging and coordinating repairs Processing rent payments Responding to queries about renting, home ownership and care services Creating and updating customer applications The role is located in Bradford but offers a flexible hybrid approach between the hours of 8am and 6pm Monday to Friday. Salary starts at 25,200 per annum rising to 26,250 after probation Is this role for you? If helping people is your thing, the yes! We are looking for people who are passionate about making a difference and are keen to hear from people from any background who can demonstrate a good level of customer service and general IT ability. Full training will be provided and career progression and promotion opportunities amongst a number of other perks are available. Please apply now for immediate consideration or call Tom for more details

BDS Recruitment are currently recruiting for Housing Repair coordinators to work for a large Housing Association in West London. This role is perfect for someone from a housing and repairs background who can hit the ground running in this fast paced but rewarding role 5 days a week office based Hours: 9am to 5pm - 35 hours a week Start ASAP Temp ongoing role Rate of pay 18.86 PAYE- or 24.95ph UMBRELLA Main duties Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard. Assist in the processing of invoices for payment through in-house systems by checking invoices are correct and ensuring work is complete before payment Review contractor requests for variances and challenge as appropriate to ensure value for money, and a positive repair journey for our residents. Interact with customers and colleagues to understand their repair needs and expectations and embed this into the service you deliver. Follow up with residents to ensure satisfaction with completed repairs. Provide a review and rating for all completed jobs The ideal candidate will have; Financial understanding of SOR codes and quote variation Understanding of the No access process Tenure understanding or Permanent housing, temporary housing, Leasehold, Managing Agents Please apply now for immediate consideration

Sheltered Housing Scheme Manager Here at BDS Recruitment we are looking to recruit for an ongoing position as a Sheltered Housing Scheme Manager based in the Barbican area. This role is between 30 hours per week. This will be delivered Monday to Friday, between the hours of 9am till 5pm (Flexible on start times) This is a potential temp to perm for the right person to role to start ASAP Pay rate- £15.49ph PAYE- £19.92ph UMB The main role is to provide daily communication with the residents, who live independently within the Scheme, and you will be responsible for assessing resident s daily needs, and signposting information. There will also be regular welfare checks, health and safety checks on the building and reporting and repairs. You must hold an Enhanced DBS check dated in the last 12 months or on the update service. Role Summary: 30 hours per week (To be delivered between Monday to Friday) This is a temp to perm position for the right candidate Working with older adults (Aged 55 +) Based in Barbican Previous Sheltered or supported Housing Experience is ideal. Duties include: Welfare checks on residents. Health and safety checks Signposting Organizing activities Reporting any repairs Apply now for immediate consideration!

Estates Operations Coordinator We are offering a fantastic opportunity for a customer-focused and personable Estate Operations Coordinators to join our friendly and diverse teams. We are looking for someone who can provide a high level of customer service to a variety of people including diagnosing issues, providing advice, giving instructions and resolving basic or complex issues. Main duties include but are not limited too; Liaison between residents, estate management and property management teams and help coordinate the day-to-day running of the Estate alongside the Estate Operations Manager. Carry out regular estate inspections to ensure safety, uphold/monitor cleaning standards, ensuring all risks are promptly dealt with or reported appropriately. Arranging, and monitoring contractor and maintenance visits, and helping with the effective organisation of compliance documentation. The ideal candidate will have; Computer skills (Word, Excel, Outlook) Relevant experience in a similar customer-facing role. Experience in liaising and managing contractors Property management or Housing experience Location ; SE3 area of London - with occassional visits to N1 area. Hours ; Monday to Friday (9am-5pm) with occasional resident meetings and events outside the normal hours. Pay Rate; 20.15ph PAYE- 26.64ph UMB Contract type ; Temp to perm job opportunity for the right person. Please note: a Full UK Driving Licence is required and a Basic DBS dated in the previous 12 months will be required for this role Apply now for immediate consideration

BDS are recruiting for a Housing Estate Administrator covering a scheme based in Newcastle NE5. Your role will be crucial in facilitating smooth estate operations through efficient administrative services, accurate data management, conducting regular estate inspections, and raising necessary repairs to maintain high standards across both sites. Duties include but are not limited too; Support the Estate Manager in managing any complaints made by residents, ensuring procedures are followed and residents are kept updated at all times. Support the Estate Manager in managing any incidents. To promptly report welfare concerns to the Estate Manager. Support the Estate Manager in planning and delivering a programme of resident events. This is a part time position 10 hours per week (Flexiable on how this is worked across Monday- Friday 9am- 5pm- min of 2 days) Signed off for a maximum of 6 months- could extend following this 14.45 PAYE or 17.59UMB Apply now for immediate consideration!

BDS are currently recruiting for a Reapirs Customer Service Advisor to work with a well known Housing Association in their office in Chelmsford. Main duties include but are not limited too; Acting as the first point of contact for resident enquiries via telephone Assisting residents in the diagnostics required to report routine repairs, and raising these repairs on our CRM Helping tenants to raise other cases and tasks, such as a report of antisocial behaviour, and recording details as appropriate Raising, chasing and escalating tenant complaints as required Assisting residents to make payments, such as for rent or service charges Liaising with local Housing Officers to facilitate requests from their residents Utilising excellent communication skills to resolve calls promptly and effectively, in-line with the CSC s expected service level Delivering excellent customer service and ensuring a high rate of first contact resolution (FCR), in-line with the CSC s KPIs Hours; 35 hours per week between the hours of 08:00 and 17:30 on a rota basis, Monday to Friday. Pay rate; £14.48ph PAYE - £19.15ph UMB This is a temp ongoing role Start date for this position is the 23rd March and is non-negotiable due to training taking place in the first 2 weeks. Please only apply if you can commit to starting on this day! Apply now for immediate consideration!

BDS Recruitment have a new opportunity for a supported housing advisor in Leeds. The role is site based at a supported living complex comprising of 37 flats occupied by vulnerable and older adults. Contract: Permanent Hours: 36 per week Monday to Friday Salary: Starts at 29,000 Duties: Daily welfare checks to residents. Facilitate property lettings and tenant communication for smooth onboarding Conduct regular health and safety checks to ensure property conditions are well-maintained. Coordinate with external agencies and providers when necessary. Monitor tenant rent accounts, ensuring deadlines are met and addressing any arrears Act promptly on complaints regarding anti-social behaviour, escalating where needed. Report communal area repairs and maintain strong partnerships with external support agencies. Criteria: The ideal candidate will have previous experience in a similar scheme management role, particularly within a sheltered or supported housing setting. Strong understanding of tenant and housing management Confident in conducting health and safety checks within residential environments Effective communicator, able to handle complaints and uphold tenancy agreements Experience working collaboratively with external agencies to support tenants' needs Please apply now for immediate consideration or call Tom to discuss further.

DS Recruitment have a fantastic opportunity for a Sheltered Housing Scheme Coordinator. This is an excellent opportunity to join one of the Countries leading providers of housing to older adults based in Leeds. Hours- we can offer between 18- 20 hours per weekover 3 days ( between 9am- 5pm Monday- Friday) This role is temporary ongoing to start ASAP Payrate: £15.49 PAYE or £19.68 UMB The Role: To ensure residents over 55 are able to live independently within sheltered and general housing using assistive technology. Managing a scheme of 34 apartments. To assist in the letting process to ensure appropriate lettings to minimise void levels To provide advice on low level rent arrears and liaise with the Income team. To carry out tenant daily wellbeing calls and checks based on assessed risk that promotes independence. Offering advice and guidance to residents on keeping the property to a reasonable condition. About you: Excellent communication and interpersonal skills, with the ability to effectively interact with tenants, colleagues, and external stakeholders. Strong organizational skills and attention to detail to manage multiple tasks and deadlines. Experience of building checks and repairs reporting Current enhanced DBS check Ability to support with low level ASB's An Enhanced DBS dated in the previous 12 months or on the updates service is vital for this role. This is a temp ongoing role to start ASAP Apply now for immediate consideration!

BDS are recruiting for a Lead IT Infrastructure Engineer to work with a well know Housing Association in their Exeter office with hyrbid working also available. As the Lead IT Infrastructure Engineer you will be responsible for leading on the maintenance and operation of the organisation's IT infrastructure, ensuring high availability across all business locations. This role involves managing both on-premises (VMware) and cloud server environments. Duties will include but are not limited too; Working closely with other IT colleagues to support, diagnose, and maintain all elements within the IT infrastructure Be involved in projects requiring technical assistance. Utilise existing and new technology to optimise services delivered to the business. The ideal candidate will have; Proven experience in managing on-premises and cloud server infrastructure including Windows Server operating systems and virtual machine computing. Strong expertise in managing and deploying virtual server environments using VMware. Experience of network deployments, integration and virtualisation. Experience with capacity planning and infrastructure monitoring tools. Excellent troubleshooting and problem-solving skills. Hours; between 7:30am and 5:00pm Monday to Friday (OOO cover is also expected) Pay rate; 27.82ph PAYE- 36.41ph UMB This role is ongoing until March 2026 but could go perm for the right person You will need to be a driver with acess to a vehicle Apply now for immediate considoration!

BDS Recruitment are currently recruiting for an experienced Supported Housing Co- Ordinator based in Penshaw, Sunderland, DH4 Ideally you will have previous experience working as a Scheme Manager previously or have worked in Social Housing/Supported Living background. This role will be running a retirement living service for older adults above the age of 55. Hours- 18 hours per week- extreamly flexible on how this is worked but minimum of 3 days Temporary ongoing to start ASAP Pay - Between £15.49ph PAYE or £19.60ph UMB The main function of the role is to provide daily communication with the residents, who live independently within the Scheme, ensuring the scheme is maintained and being responsible for resident engagement and involvement. Other duties will include but not limited too; Daily welfare checks with the residents Signposting information Maintenance reporting Health & Safety checks Apply now for immediate consideration!

BDS Recruitment have a fantastic opportunity for a Sheltered Housing Scheme Coordinator. This is an excellent opportunity to join one of the Countries leading providers of housing to older adults based in Cheltenham, GL52. Hours are 12 per week 4 mornings per week between Monday to Friday. This role is temporary ongoing. Payrate: £15.49 PAYE or £19.20 UMB The Role: To ensure residents over 55 are able to live independently within sheltered and general housing using assistive technology. Managing a scheme of 34 apartments. To assist in the letting process to ensure appropriate lettings to minimise void levels To provide advice on low level rent arrears and liaise with the Income team. To carry out tenant daily wellbeing calls and checks based on assessed risk that promotes independence. Offering advice and guidance to residents on keeping the property to a reasonable condition. About you: Excellent communication and interpersonal skills, with the ability to effectively interact with tenants, colleagues, and external stakeholders. Strong organizational skills and attention to detail to manage multiple tasks and deadlines. Experience of building checks and repairs reporting Current enhanced DBS check Ability to support with low level ASB's An Enhanced DBS dated in the previous 12 months or on the updates service is vital for this role. This is a temp ongoing role to start ASAP Apply now for immediate consideration!

BDS are currently working with a well-known housing organisation to recruit an Estates and Contracts Manager based in Erith, London. Your role would be to oversee local contract management of the suite of Estates Services and ensure an efficient and cost-effective service is delivered to customers. Duties will include; Managing all local estates related contracts, in a defined area ensuring the delivery of a high-quality, cost effective service to our customers and stakeholders. To lead on contract variations by dynamically responding to service demand To be a main area point of contact for Customers, Contractors, Property Managers, Customer Service Centre and other stakeholders Monitoring and contract management of contractors through Field Service and other IT systems. Any other reasonable duties or business requirement as requested A driver would be required for this role as a large part of the role is the ability to travel from site to site across a large geographical area in South East Hours - Monday - Friday - 35 hours Payrate; 23.95 per hour PAYE or 32.93 per hour UMB This role is temporary ongoing. Apply now for immediate consideration or more details!