AUCTORO RECRUITMENT LIMITED

Customer Care Advisor We are working with an extremely well-known, industry leading organisation on the lookout for a Customer Care Advisor to join their team in Somerset. This is an extremely exciting time to join a growing team within a fantastic company. Our client's Customer Care Advisors play a critical role maintaining and developing sales of their products to their customers in Retail and/or Specification divisions in the UK and Ireland. Through a positive approach, they will problem solve whilst working with a strong sense of urgency and a high degree of accuracy. This Customer Care Advisor must be proactive, professional and confident with strong initiative and the ability to multi-task. They will have excellent communication skills to ensure strong working relationships with internal and external customers. Key Responsibilities : Respond in a professional, polite and timely manner to queries coming from all channels (email, phone, social media, etc ) Process and manage the full order cycle using the ERP system, to include: Understanding and communicating stock availability Placing the order to meet customers expected delivery dates Monitoring order status Liaising with couriers to obtain delivery status Communicating any issues/delays to our customers Following up on any queries/ investigation and resolutions Keep track of outstanding projects and to keep customers updated at all times Complaint management Learn and adhere to all Company procedures and requirements Keep up to date with company Terms & Conditions and Customers' Contract Agreements, including returns and product warranties Work closely with the Supply Chain and Sale Managers to overcome blockers and maximise the order posting enabling the company to meet its Company sales target Provide support to external Sales team Identify opportunities to improve service and feedback on potential challenges and root cause analysis Adhere to department SLAs Any other tasks and projects requested by your manager KEY SKILLS & REQUIREMENTS Excellent verbal and written communication skills Polite, friendly and professional Attention to detail Organisation skills Ability to look for continuous improvements Strong team player Ability to build rapport via phone, chat, email Competent in Microsoft Office Customer Service experience Flexibility/adaptability managing multiple tasks Problem-solving and analytical skills Positive can-do attitude Self-motivated By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.

Executive Assistant - 6 Month FTC We are working exclusively with an industry leading client on the lookout for an Executive Assistant to join their head offices in Warwick for a 6-month FTC. This role requires an experienced Executive Assistant who thrives in a fast-paced, professional environment and enjoys being the trusted right-hand support to senior leaders, ensuring everything runs seamlessly behind the scenes. Our client is on the lookout for a highly organised, proactive Executive Assistant to provide dedicated support to one of their Directors. This is an exciting opportunity to play a key role at the heart of the business, managing complex priorities, building strong relationships across the organisation, and helping drive business success. No two days will be the same: from coordinating executive diaries and international travel to preparing board-level documentation and organising leadership events, you'll be a trusted partner who anticipates needs, solves problems before they arise, and ensures the Director can focus on strategic priorities. Key responsibilities: Provide comprehensive, proactive and highly confidential support to the Director Manage a complex and ever-changing diary, ensuring priorities are effectively coordinated Oversee email management, responding to and prioritising communications where appropriate Arrange national and international travel, including flights, accommodation, itineraries and associated logistics Act as the first point of contact on behalf of the Director, exercising sound judgement and discretion Organise executive meetings, leadership events and team activities from planning through to delivery Prepare high-quality presentations, reports, agendas, briefing papers and meeting packs Attend meetings, produce accurate minutes, monitor actions and ensure timely follow-up Coordinate monthly reporting and executive communications Maintain organised and secure document management systems Build strong relationships with colleagues, senior stakeholders and external partners, acting as a professional ambassador for the Director Support business projects and initiatives as required, ensuring activities are delivered efficiently and professionally As such we would like you to have: Proven experience in an Executive Assistant role Exceptional diary, inbox and workload management skills Experience coordinating complex meetings, travel and executive events Outstanding organisational skills with the ability to manage multiple priorities and changing deadlines Excellent communication skills, both written and verbal The ability to handle highly confidential information with professionalism and discretion Strong stakeholder management skills, building effective relationships at all levels A proactive, solutions-focused approach with excellent attention to detail The confidence to work independently, anticipate business needs and use your initiative Advanced Microsoft Office skills, including Outlook, Word, Excel, PowerPoint and Teams Experience preparing professional documentation, presentations and meeting minutes By applying for this position, you authorise Auctoro Recruitment to hold your personal details on file for use in finding you a suitable position. Auctoro Recruitment will never transfer your information to a third party without your prior consent.