Mercia Group

Learning Courses Administrator Location: Hybrid - Leicester Salary: Competitive (DoE) Contract Type: Permanent, Part-Time - 30 Hours, 4 Days Per Week What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You At Mercia Group - part of Wilmington plc and a leading name in training for accountancy firms - we re passionate about delivering brilliant learning experiences. We're looking for someone like you to help keep everything running smoothly, and who isn't afraid to jump in when things get busy. Every day is different here. One moment you ll be speaking to clients on the phone, the next you ll be booking venues, setting up Zoom courses or helping us stay on top of feedback. You ll play a key role in making our courses run brilliantly for clients across the UK. If you bring energy, organisation and a let s make this happen mindset, we'd love to hear from you! Please note: To complete your application, you will be redirected to Wilmington plc s career site. At Wilmington plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! You ll play a key role in ensuring our courses and training sessions run smoothly and deliver an excellent experience for our clients. Working closely with colleagues across the business, you ll help plan, organise and deliver high quality events across multiple formats. Your responsibilities will include: • Support the smooth day to day running and operations of our training events, following established processes and requirements. • Liaise with external suppliers, dealing with queries and resolving any issues promptly and professionally. • Take ownership of all written and verbal communication with external providers. • Share clear and timely updates with the wider team to ensure seamless delivery. • Act as course host, representing our organisation and ensuring delegates have a positive experience. • Maintain and update attendance records, training logs and client information. • Provide administrative support for all training formats, including face to face, live online, on demand courses and conferences. • Process invoices for venues and speakers accurately and on time. • Contact clients to share information about our courses and support their booking journey. • Assist with the planning, onboarding and coordination of our course hosts. What's the Best Thing About This Role The variety. No two days feel the same, and you ll never be short of something meaningful to do. You ll be right at the centre of Mercia's training delivery - speaking to clients, supporting virtual sessions, coordinating with venues and helping us gather feedback so we can continually improve. You ll be part of a friendly, close-knit team that genuinely supports each other and celebrates getting things done well! What s the Most Challenging Thing About This Role It can get busy, especially when multiple courses are running or last minute changes crop up. You ll need to stay organised, switch tasks quickly and keep calm when things happen at pace. To be successful in this role, you must have/ be: • Extensive experience delivering high quality administrative support for courses, training sessions and events. • Confident Zoom user, able to set up, manage and troubleshoot virtual sessions. • Strong English skills, both in written and verbal form. • Excellent IT capability, including experience working across a range of digital and media platforms, such as Zoom and Microsoft suite (in particular Outlook, Excel and Teams). • Skilled negotiator, with the ability to find solutions and work collaboratively. • Outstanding interpersonal skills, with the confidence to work independently in a hybrid (office/home) environment. To be successful in this role, it would be great if you have/ are: • Experience using Microsoft Word to produce professional documentation. • Comfortable and confident speaking with clients by phone. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Mercia, part of Wilmington plc, is a leading provider of training, compliance, and support services to the UK accountancy profession. Our focus is on helping accountants stay ahead of regulatory change and technical updates while supporting their development through practical learning resources. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!

Key Accounts Director Location: Home-based with UK travel Salary: Package of £100k+ (including base salary, commission, and car allowance) Contract Type: Full Time, Permanent What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Mercia Group (part of Wilmington plc) are looking for someone who knows how to build strong, lasting commercial relationships - and how to turn those relationships into meaningful, long term revenue. You'll likely come from an accountancy or professional services background, or have significant experience selling into regulated sectors such as legal services, education or financial services. Either way, you're experienced in handling complex conversations and applying sound commercial judgement in environments where credibility matters. You take a considered, consultative approach to sales. You invest time in understanding your clients, use insight to surface real challenges, and shape tailored, value led propositions in response. This is predominantly a key account role, with most of your focus on managing, retaining and growing existing relationships, with a smaller element of new business. If you're looking to take ownership of high value client portfolio and play a strategic role in Mercia s continued growth, we'd love to hear from you! Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Main Purpose of the Role: In this role, you ll take ownership of a portfolio of Mercia s largest and most strategically important clients and partners. This includes leading accountancy firms, heads of groups and networks, as well as key industry partners such as software providers, training organisations and professional education bodies. You ll be responsible for maintaining and growing these relationships, taking a proactive approach to account management, spotting opportunities for expansion and ensuring long term client retention. You ll work closely with the Senior Leadership Team, alongside colleagues in sales and marketing, to support existing partnerships and develop new ones that align with Mercia s wider growth plans. Staying close to clients businesses, you'll provide insights, anticipate needs, and remain informed about changes in the accountancy industry to understand their impact on your portfolio. Key Tasks and Responsibilities: • Drive the growth and retention of revenue across your portfolio. • Develop and leverage commercial and strategic partnerships to contribute to Mercia's wider growth strategy. • Work closely with a designated Client Success Manager to ensure world-class service for strategic clients and partners. • Build and maintain strategic B2B partnerships; demonstrate solution-selling expertise in regulated industries (accountancy, legal services, or education). • Manage your time and workload efficiently to meet activity targets. • Line manage and support a small team of Key Account Managers. • Prioritise activity across your portfolio to maximise the potential and long-term value of each account. • Negotiate commercially with clients, partners, and procurement teams to achieve mutually beneficial outcomes, consulting legal teams as necessary. • Build and maintain a pipeline of opportunities that grows year on year. • Collaborate with the product division on new solutions, pricing, and go-to-market materials. • Support the wider sales team in commercial negotiations, proposals, and client contracting. • Accurately capture and record client and partner interactions in Salesforce and other systems. • Convert proposals into successful deals and track performance metrics (conversion rates, pipeline growth, revenue retention/win). • Log client feedback, requests, and insights with the Product Department. What s the Best Thing About This Role You will be at the heart of Mercia s strategic growth, shaping partnerships with some of the biggest names in the accountancy profession while leading a small team and influencing the wider sales strategy. What s the Most Challenging Thing About This Role Managing a high-value portfolio with multiple stakeholders and complex negotiations requires commercial agility, proactive problem-solving, and the ability to balance long-term strategy with day-to-day operational demands. What We re Looking For To be successful in this role, you must: • Proven experience selling solutions within a regulated environment, such as accountancy, professional education or training. • Demonstrable experience managing a portfolio of high value key accounts - typically up to 30 clients - with a clear focus on retention, growth and long term value. • Experience operating at senior leadership level, with the confidence to engage credibly with SLT, board level stakeholders and executive decision makers, both internally and externally. • Previous experience in line managing and coaching a Key Accounts or senior sales team. • A strong understanding of how to stay close to the commercial realities of the business, spotting opportunities for strategic partnerships and longer term growth. • A positive, thoughtful and disciplined approach to sales, focused on understanding client needs and solving problems rather than transactional selling. • A collaborative mindset and a willingness to share insight, best practice and experience with colleagues across the sales function. • Flexibility to travel across the UK to meet clients and partners, with occasional travel further afield, and the ability to attend regular internal meetings in Leicester and London. To be successful in this role, it would be great if you have: • Previous sales experience in the accountancy industry. We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Mercia Group, part of Wilmington plc, a leading provider of information, education, and networking services. At Mercia, we support accountancy firms across the UK with high-quality training, content, and resources. By joining our team, you ll be part of a forward-thinking business that values curiosity, collaboration, and continuous growth. Join us and do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!

Client Relationship Executive Location: Hybrid/Leicester office (Tuesday and Wednesday) Salary: £25,900 per annum + excellent benefits Contract Type: Full time, permanent What We Can Offer You: 25 Days Annual Leave (Pro-Rata for Part-time and Fixed-Term Roles), Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Mercia, part of Wilmington Plc are now looking for someone who thrives in a fast-paced professional services environment, can manage complex diaries, and deliver exceptional client communication at every touchpoint. If you enjoy building strong client relationships while keeping operations running smoothly, this role is perfect for you. Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities Main Purpose: To oversee and manage the arrangement and scheduling of Mercia's File Review and Consultancy products and services to ensure they run smoothly, with all related systems, reports, and correspondence kept up to date. You will also manage the arrangement and scheduling of in-house products and services for a selection of Mercia clients in a proactive and timely manner, ensuring slick processes, quick turnaround times, and excellent client service. You will be responsible for: • Sales Lead Management dealing with all incoming sales leads assigned and building strong relationships with our clients • Arranging and scheduling File Review and Consultancy services for allocated clients • Ensuring all relevant compliance information is obtained from clients ahead of reviews • Updating all relevant logs/databases • SDE management • Updating OTIS when reports are received from consultants • Forging and maintaining professional and helpful relationships with external clients and helping them make the most of Mercia's services • Telephoning, emailing, and using our secure portal to send confirmations and engagement terms to clients • Finalising consultancies and invoicing clients for work completed • In-house case management • Diary management for our technical team • PO management • Other related responsibilities as required What s the Best Thing About This Role The opportunity to build and nurture strong, long-term relationships with clients while working within a well-established, collaborative team that values professionalism and excellence. What s the Most Challenging Thing About This Role Managing the demands of high-level professional clients, requiring exceptional communication, meticulous attention to detail, and the ability to juggle multiple priorities efficiently in a fast-paced environment. What We re Looking For To be successful in this role, you must have / be: • Extensive experience in diary management and scheduling • Experience working in professional services • Strong communication skills and ability to interact confidently with senior clients • Experience with Salesforce would be an advantage • Good working knowledge of Excel • A strong team member who can support others with tasks • Ability to work in a fast-paced environment and under own initiative To be successful in this role, it would be great if you have: • A good understanding of the accountancy industry We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About us Mercia Group, part of Wilmington Plc, a leading provider of information, education, and networking services. At Mercia, we support accountancy firms across the UK with high-quality training, content, and resources. By joining our team, you ll be part of a forward-thinking business that values curiosity, collaboration, and continuous growth. Join us and do Work That Means Something At Wilmington Plc, we help global customers do the right business in the right way providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!