The Portfolio Group

Are you a master at juggling schedules and ensuring smooth operations? We're seeking a talented Diary Planner to support our dedicated team of Health & Safety Consultants. Your role will be crucial in coordinating appointments, optimizing travel routes, and maximizing productivity across the board. Day to Day Confirmed scheduling of consultants' diaries four weeks ahead, aligning with targets set by the Regional Manager. Prioritize critical health & safety visits and ensure efficient backfilling to optimize productivity. Utilize geographical planning to minimize travel time for consultants. Confirm all appointments by close of business every Wednesday for the week ahead. Collaborate with the Team Leader to review schedules and provide feedback on high-mileage appointments. Proactively backfill canceled appointments and reschedule them for the next available date. Coordinate consultant availability, holidays, training, and birthdays to prevent scheduling conflicts. Act as a liaison between consultants and management, escalating any scheduling issues as needed. YOU? Strong negotiation skills to coordinate appointments effectively. Ability to multitask and prioritize tasks efficiently. Proficient in problem-solving to address scheduling conflicts. Excellent customer service skills to interact with clients professionally. Geographical awareness to optimize travel routes. Ability to maintain and build internal relationships with team members. If you're ready to take on a dynamic role where every day brings new challenges and opportunities, apply now to become our next Diary Planner! (phone number removed)CCR INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.

Lead a winning team. Drive growth. Earn more. We're looking for an experienced Sales Manager to lead a team of Business Development Managers in a fast-paced B2B SaaS business. If you know how to build high-performing teams, coach people to success, and deliver outstanding sales results, this could be your next move. What You'll Do Lead, coach and motivate a team of BDMs. Drive new business revenue and exceed team targets. Run 1:1s, coaching sessions and performance reviews. Support your team to win and close new business. Monitor pipeline, KPIs and CRM performance. Create a high-energy, high-performance sales culture. What You'll Bring 2+ years' experience leading BDM or new business sales teams. Strong B2B sales background (SaaS or solution sales preferred). Proven success delivering revenue growth. Great coaching and leadership skills. CRM experience (Salesforce ideal). Commercial mindset with a passion for developing people. What's In It For You? Competitive salary + uncapped commission. Daily, weekly and monthly incentives. 25 days' holiday + bank holidays + birthday off. Pension, life insurance & Employee Assistance Programme. Employee discounts. On-site gym. Career progression with a growing business. Ready to lead from the front? Apply today 51107GBR2 INDPSAL The Portfolio Group are acting on behalf of our client in recruiting for this position.

(phone number removed) FTE DOE. plus 3k night allowance Remote position. Must be able to attend training induction in Manchester Are you a qualified counsellor looking for a company that will invest in your development and career progression? Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector. This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job Overview Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. Day to Day Responsibilities: Providing an efficient and effective telephone counselling service to all callers Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution Essential Skills and Competencies: Minimum diploma level 4 in Counselling & minimum of 150 counselling hours 12 months post qualification experience Registered member of the BACP Must have worked nights previously Employee Benefits: 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2-and 5- years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Company incentives, access to discount schemes Social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Free 24/7 onsite gym Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body) Support with revalidation and CPD Funding support with training and development 51070LSR6 INDHA The Portfolio Group are acting on behalf of our client in recruiting for this position.

A senior leadership and progressive career opportunity for an experienced Customer Solutions and Retention leader, at the heart of a fast-growing, service-led business with a genuinely high-performance culture. This is a truly commercial, client-first role where the customer experience sits at the centre of every decision. You'll lead the strategy behind client engagement, satisfaction and retention, working closely with Sales, Service and Technology teams to deliver a "must-have" service that clients rely on every day. Reporting into senior leadership, you'll take full ownership of the client journey from onboarding through to service delivery, satisfaction and retention while acting as a key strategic partner across the business. Ideal for a proven leader from a Professional Services or high-volume Shared Services background, this is an opportunity to shape service transformation at genuine scale. The Role Lead and develop the Client Solutions and Retention teams to deliver exceptional service at scale Own the client engagement strategy across onboarding, service delivery, satisfaction and retention Partner with Sales, Service and Technology on client experience, reputation and AI-driven innovation Present insight, trends and performance directly to senior leadership and the Executive team Drive service transformation projects that improve efficiency and client outcomes Monitor client sentiment and SLA performance to identify and resolve emerging risks Reduce cancellations and attrition through root-cause analysis and cross-team collaboration Improve onboarding, payments and scheduling processes to strengthen the end-to-end journey Build a high-performing, customer-centric team, driving a culture focused on creative problem-solving You will be an experienced Customer Solutions/ Customer Experience, Client Success or Retention leader with a strong commercial mindset and a pragmatic, solutions-focused approach. A confident communicator, you can influence senior stakeholders, manage large-scale service transformation, and have a proven track record of building high-performing teams. Experience within a SaaS, subscription or Professional Services environment is highly desirable, with strong commercial acumen expected. Why Apply This is a highly commercial, client-led business where customer experience plays a central role in shaping strategy. You'll gain broad exposure across engagement, retention, technology and operational leadership, building the commercial experience that will define the next stage of your career. An excellent package of Basic + Car Allowance + Bonus + Benefits is available to the successful candidate, alongside the opportunity to thrive in a fast-paced, collaborative, entrepreneurial and innovative environment. INDAMS The Portfolio Group are acting on behalf of our client in recruiting for this position.

Portfolio are proudly representing our client, a market leading SaaS business in their search for a Service Desk Analyst. Dealing with external software users, you will be the first line of support for those experiencing issues with the App or On-line platform. You will have good levels of technical ability, good customer service skills and capability to explain things simply to non-technical people! This is an ideal entry level role for anyone looking to progress in a service desk role with the relevant knowledge and experience! Job Purpose We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user software. You will be analysing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel through phone calls and emails. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise and customer service results in enhanced end-user support and system performance. Hours of work Rota basis of either 8:00am - 16:00pm, 8:30am - 16:30pm, 9:00am - 17:00pm, 9:30am - 17:30pm Day-to-day responsibilities: Provide all inbound support queries to the service desk via all Omni channels. Provide a response to all inbound email queries. Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs. Gather information from the client, investigating any complex technical issues and escalate second line support. Take ownership of any complex technical queries and keep regular contact with client ensuring any updates and resolutions are communicated to the client. Keep CRM (salesforce) up to date ensuring all calls are logged as cases, accurately against the correct account. Provide one to one training as and when required based on client's needs. Escalate any complaints which cannot be resolved at 1st touch to the customer care team. Always ensure Service Level Agreement adherence. Meet and exceed Key Performance Indicators. Arrange and sit Microsoft Teams meetings alongside clients with support queries. Required skills and experience In-depth and current knowledge of computer programs and hardware. Proficiency in customer relationship management (CRM) and task management software. Exceptional analytical and problem-solving skills. Advanced collaboration, communication, and interpersonal skills. Excellent organizational and time management skills. Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks INDMANJ 51243LFR The Portfolio Group are acting on behalf of our client in recruiting for this position.

(phone number removed) FTE - open to part-time or full-time Office-based position Are you a qualified counsellor looking for a company that will invest in your development and career progression? Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job Overview Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: Providing an efficient and effective telephone counselling service to all callers Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution Essential Skills and Competencies: Minimum diploma level 4 in Counselling & minimum of 150 counselling hours 12 months post qualification experience Registered member of the BACP or equivalent (or COP booked) Relevant telephone experience Benefits 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2-and 5- years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Company incentives, access to discount schemes Social sessions on the last Friday of the month with free food and drink Free 24/7 onsite gym Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body) Support with revalidation and CPD Funding support with training and development 50963LSR2 INDFIR The Portfolio Group are acting on behalf of our client in recruiting for this position.

Portfolio are proud to represent our client, a Global Software company in their serach for a Retentions Specialist. Contract renewals are the main focus of this role, you will have experience in negotiating contracts, having difficult conversations, objection handling, getting clients re-invested and re-engaged and ultimately retaining the business. You will get commission for every successful renewal as well as good progression pathways. If you come from an Account Manager, recruitment or sales background and are looking for a new challenge, apply today and we'll be in touch! Day-to-day responsibilities include but are not limited to the below: Meet and exceed all monthly Save Rate targets Meet and exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/ monthly/ quarterly to the Head of Retention and Customer Solutions Identify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate new business opportunities via referrals from existing client base or networking Maintain and improve client sentiment and online reputation by always providing a super service Take ownership of own product knowledge ensuring you are an expert in all things Bright Key requirements Required skills and experience Must have exceptional customer service skills Must have a proven record of retaining lost clients through negotiation and excellent customer service in a B2B environment Must be able to communicate with internal stakeholders at all levels Ability to work in a fast-paced environment Adaptable to change and willing to bring forward ideas to shape the future of the role Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period Free On site Gym Bright Exchange perks INDMANJ 51242LFR The Portfolio Group are acting on behalf of our client in recruiting for this position.

(phone number removed) FTE - open to part-time or full-time Office-based position Are you a qualified counsellor looking for a company that will invest in your development and career progression? Portfolio are proud to be representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation as an EAP Counsellor. Job Overview Providing immediate emotional support and guidance to callers on the 24/7 helpline - completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients - hour can be counted towards BACP accreditation. Day to Day Responsibilities: Providing an efficient and effective telephone counselling service to all callers Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk Providing "In the moment support" to callers, adopting a Solution Focused approach and achieving a one call resolution Essential Skills and Competencies: Minimum diploma level 4 in Counselling & minimum of 150 counselling hours 12 months post qualification experience Registered member of the BACP or equivalent (or COP booked) Relevant telephone experience Benefits 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2-and 5- years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Company incentives, access to discount schemes Social sessions on the last Friday of the month with free food and drink Free 24/7 onsite gym Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body) Support with revalidation and CPD Funding support with training and development 50963LSR3 INDFIR The Portfolio Group are acting on behalf of our client in recruiting for this position.

Are you a passionate professional dedicated to health and safety? Looking for a role that offers flexibility, a clear career path, and abundant opportunities for growth? Look no further! Portfolio is thrilled to partner with a leading global consultancy on an exclusive search for a dynamic Health and Safety Consultant to join their expanding team. This consultancy group, renowned for its excellence and commitment across various sectors, is on a mission to deliver top-notch health and safety guidance to a diverse range of clients worldwide. Whether you're an experienced consultant or looking to break into the field, we want innovative thinkers who are eager to elevate health and safety standards. If you thrive on creating impactful experiences for clients, we'd love to hear from you! As a Health and Safety Consultant, you'll lead contractual service visits, providing invaluable documentation and expert advice. You'll work closely with clients to foster strong relationships and deliver high-quality, cost-effective consultancy services. If you possess a high level of technical expertise and a drive for excellence, this role is for you! Day to Day Conduct yourself professionally, adhering to all company policies and protocols. Engage with clients through on-site visits, delivering tailored advice and support. Investigate incidents and accidents, recommending preventative measures. Manage health and safety visits according to departmental guidelines. Provide clients with guidance on Health and Safety Management systems. Act as a personal Health and Safety lead for your clients. Advise on best practices and standards affecting their business. Effectively manage your time to deliver efficient client service. Participate in ongoing training to maintain your professional skills. Maintain your company vehicle's cleanliness and security. Support clients during crises with effective management strategies. YOU? Well-versed in Health and Safety regulations. A strong communicator with exceptional relationship-building skills. Confident in offering practical solutions to clients. Committed to delivering high-quality consultancy within commercial boundaries. Capable of working independently and as part of a collaborative team. Adaptable and flexible in a fast-paced environment. Detail-oriented, with excellent organisational and problem-solving abilities. Proactive and process-driven, ready to tackle multiple projects simultaneously. What's on Offer? Inclusive company-wide profit share scheme - BONUS Car allowance of 6,000 or a NEW EV company car. Flexible field-based, remote/home working. Generous holiday package: 25 days plus bank holidays, increasing with service, plus your birthday off. Christmas bonus after qualifying period. Medicash Plan. Exciting social events. Pension Scheme. Private health insurance after the qualifying period. If you're ready to make a difference in the world of health and safety, apply today and become part of a team that values innovation, commitment, and excellence! 51609CC3R4 INDFIR The Portfolio Group are acting on behalf of our client in recruiting for this position.

Are you a passionate professional dedicated to health and safety? Looking for a role that offers flexibility, a clear career path, and abundant opportunities for growth? Look no further! Portfolio is thrilled to partner with a leading global consultancy on an exclusive search for a dynamic Health and Safety Consultant to join their expanding team. This consultancy group, renowned for its excellence and commitment across various sectors, is on a mission to deliver top-notch health and safety guidance to a diverse range of clients worldwide. Whether you're an experienced consultant or looking to break into the field, we want innovative thinkers who are eager to elevate health and safety standards. If you thrive on creating impactful experiences for clients, we'd love to hear from you! As a Health and Safety Consultant, you'll lead contractual service visits, providing invaluable documentation and expert advice. You'll work closely with clients to foster strong relationships and deliver high-quality, cost-effective consultancy services. If you possess a high level of technical expertise and a drive for excellence, this role is for you! Day to Day Conduct yourself professionally, adhering to all company policies and protocols. Engage with clients through on-site visits, delivering tailored advice and support. Investigate incidents and accidents, recommending preventative measures. Manage health and safety visits according to departmental guidelines. Provide clients with guidance on Health and Safety Management systems. Act as a personal Health and Safety lead for your clients. Advise on best practices and standards affecting their business. Effectively manage your time to deliver efficient client service. Participate in ongoing training to maintain your professional skills. Maintain your company vehicle's cleanliness and security. Support clients during crises with effective management strategies. YOU? Well-versed in Health and Safety regulations. A strong communicator with exceptional relationship-building skills. Confident in offering practical solutions to clients. Committed to delivering high-quality consultancy within commercial boundaries. Capable of working independently and as part of a collaborative team. Adaptable and flexible in a fast-paced environment. Detail-oriented, with excellent organisational and problem-solving abilities. Proactive and process-driven, ready to tackle multiple projects simultaneously. What's on Offer? Inclusive company-wide profit share scheme - BONUS Car allowance of 6,000 or a NEW EV company car. Flexible field-based, remote/home working. Generous holiday package: 25 days plus bank holidays, increasing with service, plus your birthday off. Christmas bonus after qualifying period. Medicash Plan. Exciting social events. Pension Scheme. Private health insurance after the qualifying period. If you're ready to make a difference in the world of health and safety, apply today and become part of a team that values innovation, commitment, and excellence! 51609CC4R5 INDFIR The Portfolio Group are acting on behalf of our client in recruiting for this position.

Are you a 2025 or 2026 grad looking to start your first full-time counselling position? Are you looking to join a supportive company that will give you further training to develop your career? Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members. We are looking for professional, hard-working graduates with strong communication, high levels of computer literacy and high levels of organisational ability with a desire to make a difference to people's lives. Start date - September This is an incredible opportunity to join the industry leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation and gain further paid training to gain relevant skills for an EAP! The 6-month graduate scheme will provide you extensive training and development throughout, before you move into a full-time Wellbeing Counsellor role. This 6-month full time graduate scheme will develop your skills in areas such as: Digital Counselling Telephone Counselling Solution Focused Counselling Risk Assessment and Managing Risk Safeguarding Training Online CBT Online Counselling Case Management It is essential that you have the following: Minimum diploma level 4 in Counselling & minimum of 100 counselling hours To be a member of the BACP Employee Benefits: BACP (or equivalent) membership and accreditation paid for BACP CBD Hub Up to 60 per month for supervision Inhouse supervision Monthly incentives such as weekends away! Supervision 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service) Birthday Off/Mental Health Day Profit Share Scheme Perkbox (staff discount scheme) Christmas bonus after 3 years of service Contributory Pension Scheme Fab Fridays- dress down & free treats Allied Pride Network Social events throughout the year Free breakfast on Mondays Fresh fruit delivered to the office each week Free annual flu vaccine Private health insurance after 5 years service Life Insurance Discounted eye test Discounted glasses/contact lenses prescription P46586LSR10 INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.

Account Manager Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will be an Account Manager for new Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first 30 days of their contract. You will be keeping in regular contact via inbound, outbound and Teams providing a world class experience for our business owners. This a very varied, fast paced role within a small, friendly, supportive team! Day-to-Day Responsibilities: Provide an excellent customer service to our new and existing clients Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account Continue to account manage each on-boarded client during the first 30 days of their service agreement, keeping an accurate record of discussions with each client on Salesforce Contribute to the companies business goal of migrating all HRonline users to the new software system Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system Conduct demonstrations of software by webinar for prospect clients and those wishing to migrate from HRonline Ensure all Service Level Agreements are adhered to at all times. Meet and exceed all Key Performance Indicators Contribute to team targets, paying particular attention to customer experience and feedback. Key Requirements: Required skills and experience Customer service experience is essential The ideal candidate will have experience of working in an out-bound, telephone based role Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast-paced environment. Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business Benefits: Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period Free On site Gym Bright Exchange perks INDMANJ 50538LFR6 The Portfolio Group are acting on behalf of our client in recruiting for this position.

An exciting opportunity has arisen to join our growing ICT Department as a member of the InfoSec team, working in a dynamic and fast-paced environment with new challenges every day, based in our Manchester Head Office. Having rationalised our infrastructure and established a modern, cloud-first security stack, it is an exciting time to join the business as we mature our detection, response, and automation capabilities across a global estate. You will work collaboratively with the business and the wider IT team - Infrastructure, Network, Development, DevOps, and Service Desk - to provide security and governance for existing and new services. The purpose of this role is to deliver the day-to-day security operations of the InfoSec Team and to act as a first point of escalation and support for our Junior and Graduate analysts. Reporting to the Associate Director - Cyber Security, you will work closely with other team members, IT colleagues, and the wider business to ensure a consistent approach to information and cyber security across all areas of IT. You will analyse security events, investigate alerts, identify issues, and recommend and implement solutions, while keeping up to date with current threats, technologies, and techniques. You will be responsible for daily security operations, ensuring risks are identified and resolved in a timely manner. In practice, this means managing tickets and requests through Halo ITSM and working daily with Palo Alto Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will participate in security investigations and incident response, responding to events involving malware, data loss, phishing, or network intrusion, and supporting our data protection and vulnerability management activity. You will work both independently and collaboratively, sharing knowledge openly and supporting your colleagues across all regions. You will follow security best practice, apply the principles of layered security, and serve as a trusted resource to the wider business on all matters of information and cyber security. This is a customer-facing role, so you will be a strong communicator, able to explain complex concepts clearly to both technical and non-technical audiences, with your input helping to shape and improve our day-to-day monitoring, detection, and response. You will be self-motivated, bringing the knowledge and experience gained in previous roles, genuinely passionate about data and cyber security, and committed to continued learning and professional development. Key Objectives and Responsibilities Daily Operations & Incident Handling Manage day-to-day security tickets, requests, and alerts through Halo ITSM, meeting SLAs and making full use of existing automation. Monitor, triage, and investigate alerts within Palo Alto Cortex XSIAM, responding and escalating as required. Respond to security incidents involving malware, data loss, phishing, or network intrusion, following established playbooks and incident response processes. Manage email security operations across Mimecast and Abnormal, including releases, journal pulls, and reported-phishing investigations. Monitor threat feeds and threat intelligence, applying relevant findings to the environment. Maintain and tune detections, correlation rules, and Cortex XSOAR playbooks to reduce noise and improve response times. Identify opportunities for automation and continual improvement across monitoring and response workflows. Contribute to the development and upkeep of SOC processes, runbooks, and documentation. Run and interpret vulnerability scans using Nessus, tracking remediation through to closure with the relevant teams. Support endpoint security and patch compliance across the Windows and macOS estates, working with Intune, Jamf, Alectrona, and Cortex XDR. Data Protection & Compliance Support and monitor the company's Data Loss Prevention controls within Microsoft Purview, and data classification through Azure Information Protection labelling. Help maintain the evidence and controls that support the company's accreditations, including ISO/IEC 27001, 27017, and 27018, Cyber Essentials Plus, and SOC 2. Learn and apply the principles of risk and information governance within the context of cyber security. Experience and Technical Requirements Two or more years' experience in a cyber security, SOC, or information security analyst role. Experience working within an ISO/IEC 27001 (or equivalent) accredited environment. Familiarity with ITIL service management processes, particularly Incident, Request, Change, and Problem management. Understanding of GDPR, data protection, and information governance. Hands-on experience with a SIEM platform (Cortex XSIAM, Microsoft Sentinel, Splunk, or equivalent). Experience with, or a strong aptitude to learn, SOAR and automation tooling (Cortex XSOAR). Experience with Endpoint Detection and Response (Cortex XDR or an equivalent EDR/XDR platform). Experience with email security platforms (O365, Mimecast, Abnormal, or equivalent). Understanding of Data Loss Prevention and data classification (Microsoft Purview and Azure labelling, or equivalent). Experience with vulnerability scanning and management (Nessus or equivalent). Working knowledge of endpoint management across Windows and macOS (Intune, Jamf). Strong knowledge of cloud environments, including Microsoft Azure, AWS, and Microsoft 365. Understanding of layered security, threat hunting, and incident response. Qualifications A degree in a computer-related subject, or equivalent experience in cyber security. Holding, or actively working towards, relevant industry certifications (e.g. SANS GCIH, EC-Council CEH, ISC2 SSCP, CompTIA CySA+, Blue Team Level 1, Microsoft SC-200, or equivalent), with a genuine commitment to continued professional development. Benefits 25 Days Holiday + Bank Holidays Day off for your birthday Health Shield Cash Plan Cycle to Work Scheme Train Season Ticket Scheme Profit Share Scheme Contributory company pension scheme Access to the Employee Assistance Programme (EAP) 51903MS INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.

Portfolio are proud to be representing our client, one of the fastest growing HR Consultancy businesses globally. As a leading technology provider, they are transforming the world of work in terms of HR and health and safety helping businesses manage their day-to-day, removing administration burden and growing their bottom line. We are looking for a HR / CIPD / Employment Law professional to join the team providing clients with documentation advice. You will be holding phone and teams calls with business owners, offering advice and assistance around any HR documentation such as employment contract, letters, policy and employee guidance. You may need to create policy and documents ensuring they are legally compliant and provide protection for both employer and employee. This role offers amazing exposure to HR issues whilst being very varied and fast paced, so organisation and attention to detail are a must! If you a HR Admin, or looking for your first real step into HR and you want a role that gives great progression and continued learning, please apply today and we'll be in touch! Day-to-day responsibilities include but are not limited to the below: To advise clients developing documentation based on their needs client and the suitability of relevant policies and procedures. To review client's existing documentation to ensure it is in line with the good work plan and advise in relation to terms which breach Employment Law. Provide best practice advice to clients to assist in documentation development and highlight potential commercial options and the risks these options present. To ensure that personal knowledge of HR and Employment Law is continually updated. To provide a client focused and personalized approach, building relationships and always enhancing the client experience. Focus on continuous engagement of clients with documentation provided, ensuring the documents have been accepted and issued to staff and the client understands the importance of this when managing employee relations. To guide clients through Brightbase and BrightHR software in relation to accessing documentation. To proactively call and advise clients using "insights" gained from data on Bright. To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases. To provide clients with bespoke supporting information/documentation to assist them to implement the solutions provided. To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case. To arrange welcome calls for new clients and provide reports as required To carry out other tasks that are deemed necessary by the Management Team. To offer the clients options regarding utilisation of other products and services we provide and make such introductions accordingly. To manage own workload working from the task list and welcome calls reporting Ensure deadlines and any KPI/ SLA targets are met Work in line with any quality criteria/ instruction in place To represent the Bright brands to other areas of the business via presentations or meeting presence where required. To actively seek and encourage client feedback by various methods and to promote and improve Bright's online reputation. To undertake project work when required. To attend other sites where required. Undertake e-learning sessions as and when required. Attend team meetings, as and when required, including morning/ evenings and weekend conferences/ development/ training days. Assist with training for new starters. Benefits 25 days' holiday, plus bank holidays. Day off on your birthday. Free On-Site Gym Perkbox discounts. Holidays increase after 2 and 5 years' service. Pension Plan and Life Insurance. Access to Employee Assistance Programme. Annual Profit share bonus INDMANJ 51918LF The Portfolio Group are acting on behalf of our client in recruiting for this position.

An exciting opportunity has arisen to join our growing ICT Department as a junior member of the InfoSec team, working in a dynamic and fast-paced environment with new challenges every day, based in our Manchester Head Office. This is an entry-level role offering a structured route into a rewarding cyber security career. With a modern, cloud-first security stack already in place, it is an exciting time to join the business and learn your craft as we mature our detection, response, and automation capabilities across a global estate. You will work alongside the wider IT team - Infrastructure, Network, Development, DevOps, and Service Desk - gaining a rounded understanding of how security supports the business. The purpose of this role is to build a working knowledge of security operations, protective monitoring, and incident handling by working closely with, and learning from, the wider InfoSec team. Reporting to the Associate Director - Cyber Security, with day-to-day guidance from our Cyber Security Analysts and Senior Cyber Security Analyst, you will develop the skills, knowledge, and confidence to grow into a Cyber Security Analyst over time. You will learn to analyse security alerts and incidents, help identify issues, and support the team in recommending solutions, while building familiarity with the tools we use every day - Palo Alto Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will manage your assigned tickets and requests through Halo ITSM and, under guidance, support our day-to-day security operations to help ensure risks are identified and resolved in a timely manner. You will support security investigations and incident response - learning how we respond to events involving malware, data loss, phishing, or network intrusion - and begin to apply the principles of layered security, risk, and information governance. You will work both independently and collaboratively, sharing what you learn and contributing openly to team projects and meetings across all regions. We are looking for someone bright, enthusiastic, and quick to learn, with a genuine passion for data and cyber security and a real appetite for problem-solving. You will be a developing communicator, self-motivated, and reliable, and you will be actively encouraged and supported to study towards relevant certifications as part of a genuine commitment to continual learning and professional development. Key Objectives and Responsibilities Daily Operations & Incident Handling Work alongside the team to actively support day-to-day security operations and monitoring. Learn to analyse security alerts and incidents within Cortex XSIAM and respond effectively under guidance. Build familiarity with the organisation's SIEM, SOAR, DLP, email security, and endpoint tooling and processes. Use developing analytical skills to help evaluate risks posed by cyber threats and support reporting for decision-making. Manage assigned tickets and requests through Halo ITSM. Strategic & Developmental Duties Learn how to develop effective controls to detect, prevent, and mitigate cyber-attacks. Provide regular status updates to the team and stakeholders. Support the team in preparing documentation, communications, and reports. Learn about risk and information governance within the context of cyber security. Participate in and contribute to relevant project and team meetings. Work towards becoming a recognised contact within the context of the role. Knowledge & Technical Skills A working understanding of cyber-attack techniques, tools, and mitigation controls. Awareness of up-to-date security threats and common exploits. Understanding of threat vectors against Windows, macOS, and Linux platforms. Awareness of anti-virus, anti-malware, and endpoint protection concepts. Familiarity with SIEM concepts (Cortex XSIAM, Microsoft Sentinel, or equivalent). Familiarity with cloud services (Microsoft Azure, Microsoft 365, AWS). Awareness of incident management processes. Understanding of adversary motivations in cybercrime and phishing attacks. Qualifications A degree in Information Security, Computer Science, Computer Forensics, or a similar subject; alternatively, equivalent prior experience or a demonstrable hands-on interest in cyber security. Holding, or actively working towards, an entry-level certification (e.g. ISC2 Certified in Cybersecurity, CompTIA Security+ or Blue Team Level 1) is desirable. Benefits 25 Days Holiday + Bank Holidays Day off for your birthday Health Shield Cash Plan Cycle to Work Scheme Train Season Ticket Scheme Profit Share Scheme Contributory company pension scheme Access to the Employee Assistance Programme (EAP) 51903MS INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.

Portfolio are proud to represent our clients in their search for a Solicitor. Due to growth and the launch of new products, we are expanding the team so this is a really exciting time to join the business! We are looking for a bright, confident Solicitor, either newly qualified with a hunger to learn and assume responsability for your own caseload; or tenured, with strong commercial, corporate, civil and/or employment law experience, to work in a dynamic team covering a broad range of legal matters including the preparation and conduct of litigation. A specialism in Employment Law would be a desirable skill for this position, but not essential as they do deal with a broad spectrum of matters across commercial, corporate and civil. The ideal candidate will have directly relevant experience and will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on remarkable client service and care, along with a firm commercial approach towards enhancing the firm's reputation. We are looking for someone with exceptional communication skills to provide commercial and pragmatic advice to clients and a range of stakeholders within the Group. Day-to-Day Responsibilities Conduct of County Court Litigation Regulatory investigations, interviews under caution, inquests and prosecutions arising from accidents/incidents at work; Commercial legal advice, Dispute Resolution and potential Mergers and Acquisitions Non-contentious employment law issues and handling Employment Tribunal cases Advice and assistance to companies and associated businesses within the Group What you Bring to the Team Experience across a good range of practice areas within a leading Law Firm or In House. A real commitment to remarkable client service A positive approach to a busy workload, team ethic and business development A commercially focused approach with the ability to communicate with a range of clients and stakeholders. Why Join our Team? This is a really great opportunity to assume significant responsibility from the start of your tenure and get real job satisfaction from problem solving, developing relationships with clients and businesses across the Group. This is a significant opportunity for career development, but whatever your starting point or experience, you are guaranteed to grow and develop your knowledge and abilities and will feel that you are making a real difference in a brand new, commercially focused, service-led law firm. 50382LFR5 INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.

Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a Litigation Executive, specialising in Employment Law. In this role you will be dealing with case preperation before Employment tribunal, working on behalf of Business owners to assess tribunal matters, create court bundles,witness statements etc. You must be educated to LPC / BPTC and have Litigation experience - handling full litigation process for your own caseload. Employment law knowledge is desirable due to the nature of the business. In return you will gain fantastic knowledge of Employment law across all industries, and amazing progression opportunies. This role will also count towards Legal work experience. Job Purpose To assist our broad spectrum of clients with Employment Tribunal matters, from advising on merits of the case, drafting responses to exchanging witness statements as well as conducting telephone preliminary hearings. Job Purpose To assist our clients with Early Conciliation and Tribunal matters by assuming conduct, from advising on merits of a case, drafting responses to exchanging witness statements as well as completing telephone preliminary hearings. Job Overview We are looking for a bright, confident, legally-qualified individual, preferably with employment law experience, to work in a dynamic team and cover all aspects of case preparation. The ideal candidate will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on great client service, along with a firm commercial approach, and we are looking for someone with excellent communication skills to provide that. Day-to-Day Responsibilities Reviewing Tribunal and Early Conciliation matters including complex open track matters Drafting of responses, witness statements and relevant applications Dealing with all aspects of document disclosure and creation of bundles Liaising with Tribunals, Claimants' representatives and clients Discussing merits of a case and achieving commercially favourable settlements Working alongside and supporting corporate clients as a dedicated Litigation Executive Conducting preliminary hearings by telephone What you Bring to the Team Law degree (or GDL) plus good experience and/or a professional qualification (LPC/BPTC) A real commitment to helping our clients through a difficult time A positive approach to a busy workload and team work A genuine passion for employment law and attention to detail Benefits 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free On-site Gym Company incentives, access to discount schemes 51060LFR7 INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.

Portfolio are proud to represent our clients in their search for a Solicitor. Due to growth and the launch of new products, we are expanding the team so this is a really exciting time to join the business! We are looking for a bright, confident Solicitor, either newly qualified with a hunger to learn and assume responsability for your own caseload; or tenured, with strong commercial, corporate, civil and/or employment law experience, to work in a dynamic team covering a broad range of legal matters including the preparation and conduct of litigation. A specialism in Employment Law would be a desirable skill for this position, but not essential as they do deal with a broad spectrum of matters across commercial, corporate and civil. The ideal candidate will have directly relevant experience and will relish assuming responsibility for a caseload in a fast-paced but supportive team environment. The focus is on remarkable client service and care, along with a firm commercial approach towards enhancing the firm's reputation. We are looking for someone with exceptional communication skills to provide commercial and pragmatic advice to clients and a range of stakeholders within the Group. Day-to-Day Responsibilities Conduct of County Court Litigation Regulatory investigations, interviews under caution, inquests and prosecutions arising from accidents/incidents at work; Commercial legal advice, Dispute Resolution and potential Mergers and Acquisitions Non-contentious employment law issues and handling Employment Tribunal cases Advice and assistance to companies and associated businesses within the Group What you Bring to the Team Experience across a good range of practice areas within a leading Law Firm or In House. A real commitment to remarkable client service A positive approach to a busy workload, team ethic and business development A commercially focused approach with the ability to communicate with a range of clients and stakeholders. Why Join our Team? This is a really great opportunity to assume significant responsibility from the start of your tenure and get real job satisfaction from problem solving, developing relationships with clients and businesses across the Group. This is a significant opportunity for career development, but whatever your starting point or experience, you are guaranteed to grow and develop your knowledge and abilities and will feel that you are making a real difference in a brand new, commercially focused, service-led law firm. 50382LFR4 INDMANS The Portfolio Group are acting on behalf of our client in recruiting for this position.

Join an award-winning B2B consultancy at the forefront of enterprise AI, building and owning the cloud-native platform infrastructure that powers production-grade conversational and generative AI products at scale. The role This is a platform and infrastructure engineering role - not a data science or ML engineering position. You'll own the runtime, infrastructure, and operational layers that RAG pipelines, LLM orchestration, vector search, and evaluation workflows run on, across AWS and Databricks. The focus is on building scalable, observable, secure, and cost-efficient platform infrastructure that enables AI engineering teams to ship and operate AI products reliably in production. What you'll do Design, build, and operate cloud-native AI platform infrastructure across AWS (Lambda, API Gateway, DynamoDB, S3, CloudWatch) and Databricks Deploy and operate containerised services on Kubernetes using Terraform for infrastructure-as-code Own and scale vector search infrastructure (OpenSearch, Algolia, AWS Bedrock Knowledge Bases) and embedding pipelines Build and maintain CI/CD pipelines for inference services, retrievers, ingestion workflows, and RAG components Implement observability across AI workloads using CloudWatch, MLflow, and OpenTelemetry - covering latency, throughput, cost, and system health Apply secure-by-design principles including IAM, encryption, network controls, and audit logging Work closely with AI engineers to translate prototypes and proof-of-concepts into production-ready, well-architected platform components What we're looking for Proven experience in platform, infrastructure, or software engineering roles delivering production-grade systems on AWS Strong hands-on Kubernetes experience, specifically with EKS (Elastic Kubernetes Service) and ECS (Elastic Container Service) in production environments Strong Terraform experience for infrastructure-as-code, provisioning and managing cloud infrastructure at scale Experience operating containerised services, managing CI/CD pipelines, and owning observability and reliability Familiarity with vector databases or search infrastructure (OpenSearch, Algolia) is a strong advantage Python proficiency for scripting, automation, and deploying production services Solid grasp of distributed systems, cloud-native architecture, microservices, and API design Ownership mindset - comfortable operating autonomously across reliability, performance, cost, and security Why join? You'll own the foundational platform infrastructure behind a growing suite of generative AI products, working directly with senior AI and engineering leaders. This is a deep technical ownership role with long-term architectural impact, within an organisation investing heavily in AI at scale. INDAM The Portfolio Group are acting on behalf of our client in recruiting for this position.

Do want to kick start your career in sales? Do you want to work for a business where top earners are earning over 100K? Entry Level/Graduate Sales Consultant (Telesales) Glasgow City Centre (onsite) Up to 26,000 DOE + uncapped commission (OTE 45,000 in year one) PLUS bonus up to 4K a quarter PLUS guaranteed comms up to 500 per month for first 3 months The Portfolio Group are partnering with an industry leading, global group who provide a consultancy to SME's across the UK and Ireland. They are seeking a Entry Level/Graduate Sales Consultant to join them. As a Entry Level/Graduate Sales Consultant you will network with senior business owners and directors and introducing the service. As a Entry Level/Graduate Sales Consultant (Telesales) , you will; Engage with potential clients via telephone to understand their business needs and offer tailored solutions. Build and maintain strong relationships with clients, ensuring a high level of customer satisfaction. Meet and exceed sales targets, contributing to the overall growth of the company. Provide detailed product information and handle objections effectively. To be successful as a Entry Level/Graduate Sales Consultant (Telesales) , you will have: Work experience within hospitality or similar industry Strong communication and interpersonal skills. Proven ability to meet and exceed sales targets. Self-motivated with a proactive attitude. What you get in return and an Entry Level/Graduate Sales Consultant (Telesales) ; Competitive base salary of up to 26,000 DOE with an OTE of 45,000 PLUS bonus up to 4K a quarter PLUS guaranteed comms up to 500 per month for first 3 months Clear progression plan Inceptive trips to Miami, Monaco, Dubai, Marbella, Ibiza Regular team building activities Comprehensive training and ongoing support Employee Assistance Programme Pension scheme 49545KA1R7 INDPSAL The Portfolio Group are acting on behalf of our client in recruiting for this position.