MAINSTAY RECRUITMENT SOLUTIONS LTD

Senior Performance Improvement Manager Location : Home based with frequent travel across the Midlands, Southern England, South Coast sites and regular meetings at Birmingham office locations Salary : 60,000 - 70,000 plus bonus, 5,200 car allowance and benefits Role Overview An established organisation supporting Service Family accommodation across the UK is seeking a Senior Performance Improvement Manager to help drive service improvement, operational efficiency and innovation across a large and complex contract portfolio. This is a high-impact role focused on identifying smarter ways of working, improving customer outcomes and helping operational teams deliver a better overall service. Working closely with the Continuous Improvement Lead and teams across housing, facilities management and home insurance, you will play a key role in shaping new ways of working and identifying opportunities for change. The role requires someone who is naturally curious, analytical and comfortable challenging existing processes in order to drive better outcomes. This is not a people management role, but it does require someone who can work independently, build strong relationships and bring energy, enthusiasm and fresh thinking into the business. You will use data, operational insight and research to identify opportunities for improvement, recommend new technologies and support the development of more effective ways of working. The successful candidate will be someone who enjoys problem solving, is highly comfortable with numbers and reporting, and has the confidence to work closely with stakeholders across all levels of the business. Attitude is key here. The business is looking for someone dynamic, forward-thinking and keen to learn, with the ability to spot opportunities that others may miss. Key Responsibilities Identify, develop and deliver performance improvement initiatives across housing, FM, home insurance and operational service delivery functions Analyse KPI performance, operational data, customer feedback and service trends to identify areas for improvement Investigate root causes of underperformance and identify sustainable, long-term solutions Use data and numerical analysis to prioritise opportunities based on operational impact, customer benefit and commercial value Research, identify and recommend new technologies, systems, reporting tools and innovative approaches to improve service delivery Support the introduction of new processes, systems and ways of working that improve efficiency and customer outcomes Work closely with the Continuous Improvement Lead and operational teams to shape and deliver improvement plans Develop business cases for change, clearly outlining the rationale, expected benefits and return on investment Facilitate workshops, improvement sessions and problem-solving meetings with operational stakeholders Challenge existing ways of working constructively and encourage teams to think differently about service delivery and performance Improve data visibility, reporting capability and performance tracking across the business Produce clear and detailed reports, presentations and dashboards for senior stakeholders Use Microsoft Excel and other Microsoft 365 tools to analyse performance data and present findings Support the development and refinement of KPIs, service measures and reporting frameworks Monitor the success of improvement initiatives, ensuring that changes are embedded and benefits are sustained over time Build strong relationships across operational teams, support functions and senior leadership groups Represent the function at meetings, providing clear updates, recommendations and insight-led reporting Maintain a positive and professional image with key external stakeholders and client representatives Essential Requirements Proven experience within a performance improvement, business improvement, continuous improvement or operational excellence role Strong analytical capability with the ability to interpret large volumes of data and identify trends, risks and opportunities Advanced Microsoft Excel skills and strong understanding of Microsoft 365 tools Experience using data, reporting and numerical analysis to support business decisions and prioritise improvement activity Comfortable researching and identifying new technologies, systems and innovative ways of working Ability to develop business cases, reports and presentations for senior stakeholders Experience facilitating workshops, problem-solving sessions and improvement meetings Strong communication skills with the ability to influence, challenge and engage stakeholders at all levels Highly organised with the ability to manage multiple projects and priorities simultaneously Self-motivated, proactive and able to work independently without the need for direct supervision Strong commercial awareness and the ability to balance customer, operational and financial priorities Degree educated or able to demonstrate a similar level of academic capability Full UK driving licence and willingness to travel frequently across Southern England and to Birmingham office locations Ability to obtain and maintain SC Clearance Desirable Background Experience within housing, facilities management, property services, insurance or customer-focused operational environments Experience using Power BI or similar reporting and visualisation tools Knowledge of continuous improvement methodologies such as Lean, Six Sigma or process mapping Experience working within complex, multi-site or contract-led environments Previous exposure to public sector, defence or accommodation-related contracts Benefits Bonus 5,200 car allowance 25 days annual leave 6% matched pension contribution Private medical cover for self and partner Life assurance at 2x annual salary One professional subscription paid per year

Job Title: M&E Engineer Location: RAF Fairford Salary: Up to 47,000 (with AP tickets) / Up to 45,000 (without AP tickets) + 3,600 Car Allowance or Company Car Contract: Permanent, Full-time Role Details The M&E Engineer will take responsibility for the safe, efficient, and compliant delivery of maintenance, operations, and project works across RAF Fairford. Central to the role is ensuring adherence to JSP375 Safe Systems of Work, producing robust documentation, and providing technical leadership to Skilled Persons and contractors on site. Mainstay Recruitment is proud to be supporting our client in the recruitment of an experienced Mechanical & Electrical Engineer to join their team at RAF Fairford. This role offers an excellent opportunity to work within a highly regulated and technically challenging environment, providing essential engineering services to the Ministry of Defence estate. The successful candidate will play a pivotal part in reducing corrective actions, improving operational performance, and supporting the MoD in its drive towards carbon reduction and sustainability targets. Key Responsibilities Ensure all operations and maintenance activities are compliant with JSP375 Safe Systems of Work. Produce comprehensive and accurate Risk Assessments and Method Statements, ensuring high standards of safety and compliance. Assess and verify the competence of Skilled Persons, providing clear supervision, coaching, and professional development. Deliver technical advice and guidance to site teams, supply chain partners, and end users, ensuring effective resolution of engineering issues. Identify potential deficiencies in estate safety, escalating risks appropriately to maintain compliance and operational integrity. Support the planning, execution, and delivery of project works, contributing to innovation and carbon reduction objectives. Manage resources effectively across multiple sites, ensuring availability of personnel, equipment, and materials to meet operational requirements. Participate in the out-of-hours on-call rota, providing emergency support when required. Build and maintain strong, collaborative relationships with senior management, colleagues, clients, and stakeholders to ensure seamless operational delivery. Act as a subject matter expert for M&E compliance, contributing to the continuous improvement of systems, processes, and standards. Candidate Profile Fully qualified Mechanical or Electrical Engineer (time-served apprenticeship or equivalent recognised qualification). Extensive experience in the application and management of Safe Systems of Work, particularly within JSP375 (Authorised Person Mechanical and Pressure Systems) or other regulated environments. Proven track record of supervising technical operations, including planning, resource allocation, and delivery oversight. Strong experience in leading, coaching, and assessing technical staff to ensure competence and safety. Ideally, hold Authorised Person (AP) tickets in Electrical or Mechanical disciplines. Candidates without AP tickets will still be considered, with full training and certification support provided. Demonstrable problem-solving ability with strong decision-making skills in high-pressure situations. Proactive, organised, and able to work independently across multiple locations. Excellent communication and interpersonal skills with the ability to influence and build relationships at all levels. Full UK Driving Licence with flexibility to travel across sites and work on an out-of-hours rota. Package & Benefits Salary: Up to 47,000 per annum (candidates with AP tickets) / Up to 45,000 per annum (candidates without AP tickets). Car Allowance/Company Car: 3,600 per annum. Full funding and support for obtaining AP certification if not already held. Ongoing professional development and career progression opportunities. Chance to work in a critical and prestigious defence environment, making a direct contribution to estate safety, compliance, and sustainability.

We are recruiting for a Transport Supervisor to work in an FMCG enviorment for our client in Minworth. This is a full time position. Hours - 6pm-6am, 4 on 4 off Salary - 31,000 Holidays - 20 days per annum Benefits - Increased pension contributions, life asurance, Wellness EAP + more You will be responsible for transport operations, liaising with third party suppliers, liaising with employed and agency drivers and assisting the Transport Manager with day to day tasks. Duties include: Communicating with the Transport Manager and Transport Planning Teams to maximise backloads, identifying cost saving opportunities, trailier utilisation and cost efficiency. Ensuring effective planning and utilisation of drivers and sub-contract haulage for deliveries out of multiple warehousing sites Acting as a point of escalation to deal with queries by telephone and e-mail for the customer Responsible for building and maintaining a good working relationship with team members, vendors, hauliers and partners Liaising with traffic and administration teams to ensure the highest standards of performance are maintained Required skills/qualifications: Have previous transport experience and be able to demonstrate a high level of transport knowledge and expertise in a busy and demanding enviorment Experience of transport policy and strategy development along with experience of master planning and a good knowledge of transportation and planning systems. CPC National desireable, but not essential Attention to detail/accuracy Good IT skills including Microsoft Packages To apply for this position, or for more information, please contact the Mainstay Recruitment Team or apply on our website or via the link.

We are recruiting for HGV Class 2 Night Drivers to work for our client with bases in Redditch and Worcester. Typical start times are between 5 and 6pm, working around 10 hours per shift completing 1-3 deliveries to shops with no heavy lifting involved. You will be required to use an electric pump truck at some deliveries but you will be assisted by a drivers mate at all deliveries so offloading will be limited/minimal. There are various shift patterns available, including weekends and work is available to suit you on agreed days. For example, if you are looking for four nights Wednesday - Saturday, this can be accomodated as can a range of other patterns to suit you. Pay Rates: Monday - Friday 16 per hour + holiday = 17.94 (minimum 10 hours per shift) Saturday - 17 per hour + holdiay = 19.05 (minimum 10 hours per shift) Sunday - 18 per hour + holiday = 20.18 per hour (minimum 10 hours per shift) To qualify you will need to have held you HGV Class 2 licence for a minimum of 12 months and have no more than 6 penalty points. To apply for this position, or for more information, please contact the Mainstay Recruitment Team or apply via the link or on our website.