Eurochange
Bishop's Stortford, Hertfordshire
Location: Bishop's Stratford Hourly Rate: £13.50 Contracted Hours: 38h How you'll support our purpose: As a Branch (Bureau) Manager, you'll be the heartbeat of our retail FX business, leading your branch to success through outstanding leadership, customer focus, and financial acumen. You will be responsible for driving sales, ensuring compliance with financial regulations, and delivering an exceptional customer experience while managing day-to-day operations. You will lead from the front, inspiring your team to meet and exceed performance targets. By leveraging data-driven insights, optimising processes, and implementing best-in-class customer experience, you will contribute to the overall success and growth of the business, whilst empowering your team to exceed expectations and adapt to the evolving financial landscape, leading the way as the 'foreign exchange expert'. What you'll be doing on a day-to-day basis Sales & Business Growth: Own the performance of your branch, driving revenue and profitability by maximising sales. dentify opportunities to increase sales through promotions, product knowledge, and exceptional customer service. Work with your Area Manager to deliver specific plans & objectives which are aligned with the Regional Retail plan and business goals. Review performance and KPI data to make informed decisions, understand the root of the issues and create timely actions for your bureau to improve and branch performance. Coach colleagues to identify opportunities for upselling and cross-selling our products to drive additional sales opportunities. Coach team members on the sales conversation to meet & exceed individual and branch KPIs. Customer Experience & Brand Representation: To provide high levels of customer service, acting as the first point of contact for all customers, and dealing with complaints quickly and effectively. Train and develop your team to deliver a seamless and engaging customer experience in your branch, advocating for customer-first thinking and ensuring a personalised experience. Proactively gain customer feedback to understand how we can improve our daily offer and build their feedback into weekly calls and interactions to improve performance. Uphold our eurochange brand standards, ensuring that the bureau reflects our purpose and values. Team Leadership & Development: Lead, coach, and mentor your team to achieve high performance, engagement, and career growth. Coach and develop your team on best practices, branch standards, overs & shorts, stock management, sales techniques, and compliance with Anti-Money Laundering (AML) regulations and adherence to all company procedures. Coach your team to deliver the eurochange sales framework, completing observations and spot checks to ensure this lives and breathes across the bureau. Ensure full compliance for your team with our learning and development requirements. Operational Excellence & Compliance: Oversee daily bureau operations, ensuring efficiency and adherence to best practices. Maintain full compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. Conduct audits, cash handling checks, and risk assessments to mitigate potential issues. Ensure all transactions are completed accurately, securely, and in line with regulatory requirements. Coach colleagues to improve audit scores and develop action plans based on audit results. Provide technical expertise on the POS 'Xtris' system and related processes, ensuring colleagues are trained, well-informed and capable. Audit & Compliance Perform scheduled and ad hoc audits on your bureau Maintain up-to-date, detailed records for all reviews and outcomes Ensure alignment with internal procedures and regulatory standards Financial & Risk Management Take full accountability for financial performance, cost control, and cash flow Conduct regular cash reconciliations, managing discrepancies and minimising loss. Implement eurochange's AFC (Anti Financial Crime) & fraud prevention measures and enforce our security protocols Stakeholder & Relationship Management: Build strong relationships with internal teams, including Area Managers and head office departments such as Branch Support, Customer Support and Currency Team. Keep listening and learning, being the voice of the colleagues at the forefront to influence business decisions. Key Experience & Skills Experience in retail, banking, or foreign exchange, with a track record of sales success. Ideally experience leading a team. Strong leadership skills with the ability to inspire and develop a high-performing team. Good Financial acumen, with experience managing budgets, cash handling, and risk controls. A good understanding of AML, KYC, and financial compliance regulations. A customer-first approach with excellent service and relationship-building skills. Exceptional organisational skills, attention to detail, and ability to manage multiple priorities.
Location: Bishop's Stratford Hourly Rate: £13.50 Contracted Hours: 38h How you'll support our purpose: As a Branch (Bureau) Manager, you'll be the heartbeat of our retail FX business, leading your branch to success through outstanding leadership, customer focus, and financial acumen. You will be responsible for driving sales, ensuring compliance with financial regulations, and delivering an exceptional customer experience while managing day-to-day operations. You will lead from the front, inspiring your team to meet and exceed performance targets. By leveraging data-driven insights, optimising processes, and implementing best-in-class customer experience, you will contribute to the overall success and growth of the business, whilst empowering your team to exceed expectations and adapt to the evolving financial landscape, leading the way as the 'foreign exchange expert'. What you'll be doing on a day-to-day basis Sales & Business Growth: Own the performance of your branch, driving revenue and profitability by maximising sales. dentify opportunities to increase sales through promotions, product knowledge, and exceptional customer service. Work with your Area Manager to deliver specific plans & objectives which are aligned with the Regional Retail plan and business goals. Review performance and KPI data to make informed decisions, understand the root of the issues and create timely actions for your bureau to improve and branch performance. Coach colleagues to identify opportunities for upselling and cross-selling our products to drive additional sales opportunities. Coach team members on the sales conversation to meet & exceed individual and branch KPIs. Customer Experience & Brand Representation: To provide high levels of customer service, acting as the first point of contact for all customers, and dealing with complaints quickly and effectively. Train and develop your team to deliver a seamless and engaging customer experience in your branch, advocating for customer-first thinking and ensuring a personalised experience. Proactively gain customer feedback to understand how we can improve our daily offer and build their feedback into weekly calls and interactions to improve performance. Uphold our eurochange brand standards, ensuring that the bureau reflects our purpose and values. Team Leadership & Development: Lead, coach, and mentor your team to achieve high performance, engagement, and career growth. Coach and develop your team on best practices, branch standards, overs & shorts, stock management, sales techniques, and compliance with Anti-Money Laundering (AML) regulations and adherence to all company procedures. Coach your team to deliver the eurochange sales framework, completing observations and spot checks to ensure this lives and breathes across the bureau. Ensure full compliance for your team with our learning and development requirements. Operational Excellence & Compliance: Oversee daily bureau operations, ensuring efficiency and adherence to best practices. Maintain full compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. Conduct audits, cash handling checks, and risk assessments to mitigate potential issues. Ensure all transactions are completed accurately, securely, and in line with regulatory requirements. Coach colleagues to improve audit scores and develop action plans based on audit results. Provide technical expertise on the POS 'Xtris' system and related processes, ensuring colleagues are trained, well-informed and capable. Audit & Compliance Perform scheduled and ad hoc audits on your bureau Maintain up-to-date, detailed records for all reviews and outcomes Ensure alignment with internal procedures and regulatory standards Financial & Risk Management Take full accountability for financial performance, cost control, and cash flow Conduct regular cash reconciliations, managing discrepancies and minimising loss. Implement eurochange's AFC (Anti Financial Crime) & fraud prevention measures and enforce our security protocols Stakeholder & Relationship Management: Build strong relationships with internal teams, including Area Managers and head office departments such as Branch Support, Customer Support and Currency Team. Keep listening and learning, being the voice of the colleagues at the forefront to influence business decisions. Key Experience & Skills Experience in retail, banking, or foreign exchange, with a track record of sales success. Ideally experience leading a team. Strong leadership skills with the ability to inspire and develop a high-performing team. Good Financial acumen, with experience managing budgets, cash handling, and risk controls. A good understanding of AML, KYC, and financial compliance regulations. A customer-first approach with excellent service and relationship-building skills. Exceptional organisational skills, attention to detail, and ability to manage multiple priorities.
Eurochange
Sheffield, Yorkshire
Retail Sales Assistant Hours: 22 hours Location: Morrisons,Sheffield,S20 8GN Why join ? At eurochange, we're all about people - and that includes you! We're a dedicated and proactive bunch, passionate about our purpose: to make foreign exchange better, simpler & more convenient, while always being the trusted inspirational experts. So, step into our world, where friendliness, passion, and inclusivity reign supreme. Consider us your home away from home, where you're free to be your unique, authentic self. We believe in hard work that makes an impact and innovates, and whilst we take the legalities of our service seriously, we love to have fun along the way! Join Us as a Retail Sales Assistant, and inspire our customers! Are you passionate about delivering an exceptional experience that makes customers feel excited and confident about their travel plans? Do you love connecting with people, understanding what matters to them, and helping them get the best value for their money? As a Retail Sales Assistant at eurochange, your mission is to be the trusted face of our business - building genuine rapport with every customer so you can provide expert advice tailored to their needs. You'll create memorable experiences by sharing your knowledge, offering the right products, and ensuring every interaction is warm, friendly, and professional.With full training and support, you'll learn how to exceed expectations and achieve your targets while growing your skills and making a real difference. Our Retail Sales Assistants work a mix of weekdays, weekends, and bank holidays. Whether it's supporting someone's once-in-a-lifetime adventure or helping with their everyday travel needs, you'll make foreign exchange better, simpler, and more convenient. You'll also keep our bureau safe, secure, and inviting, and play your part in delivering on our promise to be the UK's most trusted travel money provider. Explore how you'll support our purpose As the face and energy of your bureau, you'll inspire trust and excitement in every interaction. Some of the key ways you'll support our purpose include: Delivering outstanding, friendly service that turns first-time customers into loyal fans Building genuine rapport with each customer to understand their travel plans, needs, and concerns Using your knowledge and enthusiasm to recommend the best products and services for every customer Engaging in conversational selling to match products to customers' needs in a way that feels natural and supportive Sharing trusted advice on exchange rates, currency options, and how to get the most value for their money Accurately processing transactions while ensuring full compliance with financial regulations Keeping your bureau secure, presentable, and welcoming at all times Promoting additional products and services to enhance each customer's journey and make their travel experience simpler and better Taking ownership when your manager is away, keeping the bureau running smoothly Supporting new colleagues during onboarding and sharing your knowledge with the team Being flexible to work in nearby branches when needed, helping the team succeed wherever you're needed The Stand-Out Qualities to Be Part of At least 1 year of experience in retail sales, cash handling, and customer service Confident, friendly, and positive attitude - you make customers feel welcome and valued! Strong communication skills, with the ability to build rapport and trust quickly High levels of accuracy and attention to detail when handling transactions A natural flair for selling and exceeding customer expectations Flexibility to adapt, work independently, and travel to nearby locations if required. Our Perks Are Out of This World! Colleague Rate on Travel Money 28 days holiday (inclusive of bank holidays) Access to our Retail Incentive & Bonus Schemes High Street Discounts Free 24/7 Virtual GP service for you and your family Cycle to Work Scheme Employee Wellbeing & Financial Support through Retail Trust Employee Assistance Programme - because you matter! Wagestream - access to flexible pay - get your earned wages when you need it! Recognition Awards for outstanding service Additional holiday entitlement after 1 year Life Assurance and much more! Our Vision To be the UK's go-to travel money provider, adding value to every customer's journey! Our Purpose Foreign exchange but better, simpler & more convenient, we're the trusted inspirational experts. Our Values We Strive, We Trust, We're Aspirational, We're Responsible, We're Sincere Ready to join a team that's passionate about making foreign exchange better, simpler, and more convenient for every customer? Apply today and start your journey with !
Retail Sales Assistant Hours: 22 hours Location: Morrisons,Sheffield,S20 8GN Why join ? At eurochange, we're all about people - and that includes you! We're a dedicated and proactive bunch, passionate about our purpose: to make foreign exchange better, simpler & more convenient, while always being the trusted inspirational experts. So, step into our world, where friendliness, passion, and inclusivity reign supreme. Consider us your home away from home, where you're free to be your unique, authentic self. We believe in hard work that makes an impact and innovates, and whilst we take the legalities of our service seriously, we love to have fun along the way! Join Us as a Retail Sales Assistant, and inspire our customers! Are you passionate about delivering an exceptional experience that makes customers feel excited and confident about their travel plans? Do you love connecting with people, understanding what matters to them, and helping them get the best value for their money? As a Retail Sales Assistant at eurochange, your mission is to be the trusted face of our business - building genuine rapport with every customer so you can provide expert advice tailored to their needs. You'll create memorable experiences by sharing your knowledge, offering the right products, and ensuring every interaction is warm, friendly, and professional.With full training and support, you'll learn how to exceed expectations and achieve your targets while growing your skills and making a real difference. Our Retail Sales Assistants work a mix of weekdays, weekends, and bank holidays. Whether it's supporting someone's once-in-a-lifetime adventure or helping with their everyday travel needs, you'll make foreign exchange better, simpler, and more convenient. You'll also keep our bureau safe, secure, and inviting, and play your part in delivering on our promise to be the UK's most trusted travel money provider. Explore how you'll support our purpose As the face and energy of your bureau, you'll inspire trust and excitement in every interaction. Some of the key ways you'll support our purpose include: Delivering outstanding, friendly service that turns first-time customers into loyal fans Building genuine rapport with each customer to understand their travel plans, needs, and concerns Using your knowledge and enthusiasm to recommend the best products and services for every customer Engaging in conversational selling to match products to customers' needs in a way that feels natural and supportive Sharing trusted advice on exchange rates, currency options, and how to get the most value for their money Accurately processing transactions while ensuring full compliance with financial regulations Keeping your bureau secure, presentable, and welcoming at all times Promoting additional products and services to enhance each customer's journey and make their travel experience simpler and better Taking ownership when your manager is away, keeping the bureau running smoothly Supporting new colleagues during onboarding and sharing your knowledge with the team Being flexible to work in nearby branches when needed, helping the team succeed wherever you're needed The Stand-Out Qualities to Be Part of At least 1 year of experience in retail sales, cash handling, and customer service Confident, friendly, and positive attitude - you make customers feel welcome and valued! Strong communication skills, with the ability to build rapport and trust quickly High levels of accuracy and attention to detail when handling transactions A natural flair for selling and exceeding customer expectations Flexibility to adapt, work independently, and travel to nearby locations if required. Our Perks Are Out of This World! Colleague Rate on Travel Money 28 days holiday (inclusive of bank holidays) Access to our Retail Incentive & Bonus Schemes High Street Discounts Free 24/7 Virtual GP service for you and your family Cycle to Work Scheme Employee Wellbeing & Financial Support through Retail Trust Employee Assistance Programme - because you matter! Wagestream - access to flexible pay - get your earned wages when you need it! Recognition Awards for outstanding service Additional holiday entitlement after 1 year Life Assurance and much more! Our Vision To be the UK's go-to travel money provider, adding value to every customer's journey! Our Purpose Foreign exchange but better, simpler & more convenient, we're the trusted inspirational experts. Our Values We Strive, We Trust, We're Aspirational, We're Responsible, We're Sincere Ready to join a team that's passionate about making foreign exchange better, simpler, and more convenient for every customer? Apply today and start your journey with !