Brellis Recruitment

Customer Service Advisor Salary £26,000 per annum + quarterly bonus Pension, life assurance, Westfield healthcare cash plan. Monday to Thursday: 8:30 to 17:00 hours. Friday: 8:30 to 16:00 hours. Southam, Warwickshire To provide comprehensive Customer Service Advisor to the company's customer base, both direct and online customers. Customer Service Advisor Overview The Customer Service Advisor encompasses the management of existing customers, principally the receipt of orders, query and compliant handling, and regular outbound communication as well as upselling and product gap fill. The candidate will be responsible for a mixture of customer accounts, including key accounts that are assigned to you. It is expected that the Customer Service Advisor will be able to manage all customer accounts when necessary. All customer interactions will be managed through our Hubspot CRM system and Merlin Order system. Receipt of orders from telephone, e-mail and web sources Entering orders onto Merlin system Upsell to customers on inbound (telephone) order capture Preparation of customer quotations Provision of product advice (including product specifications, MSDS sheet, etc) Provision of reports as required by customer (in conjunction with IT department) Facilitating provision of samples (in conjunction with purchasing department) Maintenance of customer records on sales systems Query handling (progress of order, account balance and complaint handling) Participation in regular sales meetings Training Full in-house process and computer skills training. You will have previous experience of working directly with customers, be able to draw on mix of skills including internal sales, Customer Service and Telesales together with experience of working with computer-based sales order and/or CRM systems. Ability to work with computers Good communication Numeracy Personable and enthusiastic Willingness to work as part of a team Happy to work to deadlines INDH

Customer Service Advisor (Payments Support) Leamington Spa Hybrid (after training) £27000 £28,500 (depending on your experience) + Benefits Are you from a customer service, call centre or contact centre background and enjoy having quality conversations with people? This role is all about helping domestic customers who have gone a little overdue on payments ( days). You ll listen, understand their situation, and agree on the best solution, whether that s taking a payment or setting up a plan. It s about quality over quantity: engaging conversations, building rapport, and supporting customers with empathy. What you ll do as a Customer Service Advisor: Speak with customers about overdue accounts in a supportive, professional way Agree payment arrangements or plans that work for both sides Handle objections confidently but always with empathy Keep clear and accurate records What we re looking for in our Customer Service Advisors: Background in customer service / contact centre / call centre Confident communicator who enjoys problem-solving Resilient, empathetic, and motivated by helping customers Organised and able to manage your workload effectively Shift pattern for Customer Service Advisor: 7-week rotation (5x 8:30 am 5:00 pm, 1x 8.00 am to 4.30pm and 1x 11.30am to 8pm) Benefits for a Customer Service Advisor: 25 days holiday + bank holidays Private medical, life assurance, pension up to 7.5% Staff discounts + development opportunities INDL

Customer Support Coordinator Location: Nuneaton Salary: £28,275 Hours: Monday to Friday, shift rota between 08 00 Role Overview: We are looking for a highly motivated Customer Support Coordinator to provide top-tier support in a fast-paced automotive environment. You will play a key role in ensuring customer satisfaction, driving continuous improvement, and maintaining high service standards. Key Responsibilities: Manage customer relationships and communication for all aspects of service and delivery. Address customer inquiries via phone, CRM systems, live chat, or instant messaging. Maintain performance metrics and complete daily tasks efficiently. Assist with customer campaigns, including order processing and stock data management. Support KPI reporting and escalate issues when necessary. Identify customer issues and contribute to service improvement initiatives. Maintain detailed documentation for customer service processes. Participate in ongoing training and professional development. Work closely with cross-functional teams to resolve queries and enhance service delivery. Adapt to business needs and support a culture of continuous improvement. Ensure compliance with health and safety policies. Requirements: Strong customer service background with the ability to manage relationships at all levels. Excellent communication and problem-solving skills. Ability to adapt to change in a fast-moving environment. Process-driven with a focus on service improvement and efficiency. Experience with CRM and customer service systems (SAP ECC6, SAP S4Hana, Freshdesk, RingCentral, MS Office preferred). Relevant customer service qualification or equivalent experience. Full UK driving license or ability to travel if required. INDL

Electrical Distribution System Engineer Leamington Spa (On-site) Excellent salary + outstanding benefits I m recruiting on behalf of one of Leamington Spa s most respected engineering OEMs, who design and manufacture complex electro-mechanical equipment and are widely recognised for engineering quality, product innovation, and long-term stability. They are now looking to hire an Electrical Distribution System Engineer to join their engineering team, supporting the design, development and validation of electrical systems from concept through to production readiness. Benefits The company offers outstanding benefits including: 26 days holiday plus 8 bank holidays Company bonus Private medical cover (after qualifying period) Death in service benefit (4x annual salary) Early Friday finish, with hours of 08 00 Monday to Thursday and 08 00 Friday The role You ll be responsible for the design and delivery of electrical distribution systems, including: Designing and developing electrical schematics and circuit architectures Wiring harness design, routing, documentation and build support Electrical load calculations, component sizing and system protection design Working across low voltage systems (12V / 24V) and higher voltage architectures where applicable Supporting prototype builds, troubleshooting and validation testing Ensuring designs are compliant with EMC standards and relevant regulations (CE / Machinery Directive etc.) Managing engineering changes through ECN processes Supporting DFMEA / risk reviews and design sign-off activities Collaborating closely with production, quality and suppliers to ensure designs are manufacturable and robust What they re looking for Essential: Degree in Electrical Engineering (or similar discipline) Experience designing electrical systems within machinery / industrial / OEM engineering environments Strong schematic & circuit design experience Confident using CAD tools such as Arcadia and/or AutoCAD Electrical Understanding of CAN Bus and electrical architecture principles Good knowledge of EMC compliance and electrical engineering best practice Experience with DFMEA / risk assessments Desirable: Siemens NX or similar 3D CAD exposure Appreciation of tolerance / manufacturing considerations Knowledge of design validation / test methods Why this opportunity stands out Work for a highly respected Leamington-based OEM with strong engineering standards Proper engineering involvement (not just admin or change control) Varied role: concept, design, prototype support, validation and production readiness Long-term career progression and technical development INDH

Credit Control Location: Leamington Spa Salary: £27,000- £29,500 Shift pattern: 8:00 am 4:30 pm, 8:30 am 5:00 pm, and 11:30 am 8:00 pm. You ll also work one Saturday out of every seven (9:00am 1:00pm) and one Bank Holiday per year, with time off in lieu provided. Are you experienced in managing customer accounts and confident in dealing with payments, queries, and debt recovery? We re working with a leading organisation to recruit a Customer Accounts Specialis t to join their busy and supportive team. This is a pivotal role where you ll take full end-to-end responsibility for a portfolio of customers with more complex requirements. You ll manage everything from onboarding new accounts through to query resolution, payment management, and debt collection, ensuring service standards are consistently high. About the Credit Control role: Manage a portfolio of customer accounts from setup through to debt recovery. Resolve customer queries with professionalism and strong objection-handling skills. Collaborate with the collections team on debt handovers as required. Keep CRM systems updated with accurate and detailed records. Identify and escalate issues preventing payment or resolution. Negotiate and validate payment plans where necessary. Monitor payment trends and escalate for credit checks where needed. Provide regular performance updates and contribute to KPI achievement. Champion process improvements and suggest opportunities for positive change. Requirements of Credit Control Specialist: Previous experience in customer service, account management, payment processing, or debt collection. Confident communicator with excellent interpersonal and objection-handling skills. Resilient, proactive, and target-driven. Strong organisational skills and attention to detail. Ability to prioritise and use initiative in a fast-paced environment. Team player with a collaborative mindset. Working knowledge of SAP or Salesforce. Experience in a service-based or debt collection environment. INDL

Customer Collections Agent Leamington Spa Hybrid (after training) £25,000 £28,500 + Benefits Are you experienced in collections or contact centre roles and confident in handling challenging conversations about overdue debt? This role sits within late-stage collections, managing customer accounts that are significantly overdue. You will take ownership of accounts, engage customers to understand their circumstances, and work to recover outstanding balances through payment negotiation, structured repayment plans, or appropriate next steps in line with policy and regulation. This is a results-driven collections role, requiring resilience, professionalism, and the ability to balance firm debt recovery with fair customer treatment. Benefits of Collection Agent: 25 days holiday plus bank holidays Private medical insurance, life assurance, pension up to 7.5% Staff discounts and development opportunities Responsibilities of a Collection Agent: Manage and contact customers with overdue accounts in late-stage arrears Conduct in-depth financial conversations to assess affordability and risk Negotiate full payments, settlements, or structured repayment arrangements Handle objections, non-engagement, and difficult conversations confidently Work towards individual and team recovery targets Identify vulnerability and apply appropriate support or escalation routes Maintain accurate, compliant, and detailed account records Requirements of Collection Agent: Previous experience in late-stage collections, recoveries, or arrears management Strong negotiation and influencing skills Resilient, confident, and comfortable working with challenging customers Target-driven with a strong understanding of fair treatment principles Highly organised with strong attention to compliance and detail Shift Pattern: 7-week rotation: 5 8:30am 5:00pm 1 8:00am 4:30pm 1 11:30am 8:00pm INDL

Junior Finance Administrator Banbury Full-time We are currently recruiting for a Temporary Finance Administrator to join a friendly and supportive finance team based in Banbury. This is an entry-level opportunity, ideal for someone looking to start or build a career in finance and accounts. This position wll initially be for 6 months and may turn into a permanent role. The role reports into the Group Finance Supervisor and offers full training, guidance, and the chance to develop your skills over time. The role You will support the finance team with day-to-day administrative and processing tasks, helping to keep financial records accurate and up to date. This is a hands-on position with exposure to different areas of finance, making it a great stepping stone for someone keen to learn. Key responsibilities include: • Setting up new supplier and customer accounts • Processing purchase invoices through the document management system • Entering sales invoices and credit notes onto the accounting system • Assisting with invoice approvals and preparing payments • Helping with basic supplier statement checks and reconciliations • Flagging invoice discrepancies and passing them to the relevant team member • Responding to supplier and customer queries by phone and email • Supporting month-end tasks such as payment runs and reporting • Providing general administrative support to the finance team • Taking on additional duties as your experience and confidence grow About you This role would suit someone organised, reliable, and comfortable working with numbers and data. Previous finance experience is helpful but not essential. Attitude, attention to detail, and a willingness to learn are more important. We are looking for someone who can demonstrate: • A genuine interest in finance or accounts • Strong attention to detail and accuracy • Basic to intermediate Excel skills • Confidence communicating by phone and email • A positive, can-do attitude • Good organisational and time management skills • The ability to work well in a team • A good standard of written and spoken English Why apply? This is a great opportunity to gain practical finance experience within a structured team environment, with training provided and the chance to develop into a more senior accounts or finance role over time. INDH

Field Sales Executive South West Location: Covering Hampshire, Wiltshire & Dorset (including Salisbury, Dorchester, Reading, Swindon, and Southampton) Salary: £28,000 £32,000 per annum (DOE) On-Target Earnings: Up to £8,000 additional per year Employment type: Permanent, Full-Time Package: Company Car + Excellent Benefits Are you a commercially minded sales professional with a proven track record in b click apply for full job details

General Manager Welding & Fabrication £65,000 £80,000 basic + bonus (OTE up to £100k) + Car Allowance + Benefits Based near Leeds Do you have deep knowledge of welding and fabrication and the leadership skills to run a busy, high-performing service centre? We re working with one of the UK s leading fabrication and engineering groups to appoint a General Manager. This is not a role for someone from a purely OEM or mass-production background. You ll either be time-served in welding/fabrication, having worked your way up, or you ll already be running a fabrication and welding shop at senior level. Without this experience, applications will not be suitable. About the Role As General Manager, you ll take full P&L responsibility for a 40+ person site delivering sheet metalwork, laser cutting, robotic welding, and structural fabrication. The business is a first and second-tier supplier into oil & gas, automotive, commercial vehicles, defence, and nuclear sectors. Your responsibilities will include: Full site leadership, accountable for operational performance, quality, and delivery. Driving efficiency and continuous improvement across welding and fabrication processes. Leading, motivating, and developing a skilled workforce. Building and maintaining customer relationships while supporting commercial growth. Ensuring projects are delivered on time, to cost, and to spec. Reporting directly to the Group MD and contributing to wider group strategy. What We re Looking For A proven leader in a fabrication and welding environment (service centre / project-based, not OEM). Time-served in welding/fabrication or clear progression into GM/Director level within a fabrication shop. Strong track record of managing operations, P&L, and commercial growth. In-depth knowledge of ISO 9001, ISO 1090, and ISO 3834 standards, with experience managing compliance. Understanding of lean manufacturing and continuous improvement in fabrication settings. Hands-on, motivational leadership style. Why Apply? Lead and shape a respected welding and fabrication service centre. Be recognised as the General Manager for a site supplying into multiple high-value sectors. £65k £80k base + bonus (OTE £100k), car allowance, and benefits. Backing of a well-invested group committed to innovation and growth. If you ve built your career in welding and fabrication and want the autonomy to run and grow a dynamic service centre, we d like to hear from you. INDH