Confederation of Service Charities

Scotty's Little Soldiers - Head of Casework(START Programme) Applicants must be located within 2 hours travelling distance of Cambridge City. Salary: 39,000 to 45,000 (Dependent on experience.) Type: Full-time, permanent. Team: Families Team Directly Supported By: Head of Service The Charity and Our Vision. For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces. We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people. We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection. Role Mission. To lead the creation and delivery of Scotty's new navigating entitlements casework (START) Programme, a single point of contact service designed to support anyone affected by military-connected bereavement. This is a hands on, pioneering role. You'll help shape the infrastructure, recruit and lead a small squad of caseworkers, and ensure that everyone in the bereaved military community receives compassionate, personalised, and well coordinated support. The key responsibilities of this role are: Service Design & Delivery Working closely with the Head of Service, lead the operational planning and phased rollout of the START Programme Develop and refine service model, workflows, triage criteria, and beneficiary journeys Own the SPOC offer, ensuring clear onboarding, needs assessments, support plans, and follow up Ensure the service is trauma informed, inclusive, and responsive to beneficiary feedback Manage your own caseload alongside Programme Head responsibilities. Help recruit and then directly support 1 initial caseworker (with potential to grow team in 2027 depending on demand) Provide coaching, oversight, and reflective practice opportunities for squad members Create a strong squad culture that reflects The Scotty's Way and encourages personal growth Lead START Programme Daily Huddles Build strong referral pathways with external organisations (military & non military charities, NHS, social care) Become the charity's expert on navigating entitlements for the bereaved community. Work collaboratively with other Programme leads to ensure consistency, shared learning & efficient internal referrals Support the Head of Service in forming partnerships that enhance START's offer Monitoring & Evaluation Track and report on beneficiary engagement, support outcomes, and follow up actions Use insights, working with the Head of Research & Impact, to adapt and improve the service over time Ensure CRM records are complete, accurate, and used to inform delivery decisions Contribution to Charity-Wide Goals Feed into cross functional projects including Outreach, Fundraising, and Strategy Act as a representative of Scotty's at sector events or external meetings where appropriate Support content development by sharing anonymised stories, insights, and themes The 30-day goals for this role are: Built a deep understanding of Scotty's mission, our audience, the services we provide, and strategic direction. Worked closely with the Head of SUPPORT to understand the history of Scotty's helping families navigate entitlements, including reviewing current and recent cases. Began to map the key stakeholders, partners and organisations (including statutory, charitable and others) for casework in the START Programme. The 60-day goals for this role are: Scoped and met with key stakeholders. Worked with Head of Service to map the new casework (START) programme and beneficiary journeys. Worked with the Head of Service and the Head of Impact to ensure that processes are in place to monitor the outcomes and impact of the new START Programme. With the Head of Service, supported the design of a light CRM for initial use in START casework. Drafted all other necessary processes and procedures for casework including safeguarding, triage, wait time limits etc. Drafted a training plan for new START caseworkers. The 90-day goals for this role are: Launched the new START Programme. Built strong partner networks for any needed referrals or information gathering to support casework. Created a road map of future Programme releases (e.g. new services within the programme, themes, cohort specific activities etc). About You: Must-Have Experience in service delivery, casework, or personalised support services Ability to lead a new programme from concept to delivery Strong team leadership and relationship building skills Excellent organisational and communication skills Nice-to-Have Familiarity with military family life or bereavement support Background in adult mental health, social care or wellbeing services Experience in service co design with users or lived experience groups Safeguarding knowledge or training Additional Information The role may require occasional evening or weekend work Enhanced DBS check required Travel will be required to events and team training days The Scotty's Way At Scotty's, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty's Way, rooted in our four core values: Families Come First Everyone a Supporter, Every Supporter a VIP Love What You Do Remember, Every Day Our values are further supported by our four non negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours. To Apply: Please submit your CV, along with a covering letter detailing your experience and what excites you about this role, to: . Please ensure you clearly annotate which role you are applying for in the email title. Closing date: Friday 16 January. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for interview. Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement. We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic. We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

Scotty's Little Soldiers - Head of Impact and Research Applicants must be located within 2 hours travelling distance of Cambridge City. Salary: 39,000 to 45,000 (Dependent on experience.) Type: Full-time, permanent. Team: Families Team Directly Supported By: Head of Service The Charity and Our Vision. For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces. We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people. We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection. Role Mission. To ensure that Scotty's understands and demonstrates the impact of its work - through high-quality research, meaningful measurement, and clear reporting. You will lead the development of internal and external research projects, manage beneficiary insight gathering, and oversee the systems and frameworks we use to evaluate and share our effectiveness. This role is central to helping us improve what we do and explain why it matters and ensuring that lived experience remains at the heart of everything we do. The key responsibilities of this role are: Impact Measurement Develop and maintain frameworks to measure the outcomes of all services and programmes. Ensure Success Measures (KPIs) and qualitative feedback tools are aligned to our Theory of Change. Work with the Families (service delivery) team to embed consistent and meaningful data collection across all services. Design simple, automated reporting processes to reduce manual admin and improve data use. Research & Insight Lead internal research projects using beneficiary data, surveys, and feedback loops. Scope and manage external research partnerships with academic institutions or sector bodies. Design and deliver surveys to beneficiaries and the wider bereaved military community Produce evidence to support service development, strategic decisions, influence national policy, and funding bids. Lead our existing advisory group (for children and young people) and establish new groups as required (e.g. for adult services). Ensure that lived experience remains at the heart of the charity's focus on understanding of the need. Communication of Impact Create clear, accessible insight reports and data summaries for internal and external use Lead the delivery of the annual Impact Report (content, structure, coordination with teams). Develop quarterly insight packs for funders and stakeholders, with engaging visuals and stories. Work with the Outreach Squad to ensure impact is integrated into campaigns and storytelling. Act as the internal 'voice of insight' - bringing beneficiary perspective and data into key conversations. Contribute to team training on evaluation, feedback collection, and outcomes thinking. Participate in cross-functional planning, especially with the Service Delivery and Outreach Squads. Policy (Light Touch) Track key developments in bereavement, Armed Forces, and youth policy Produce brief summaries or 'position snapshots' where relevant to Scotty's mission Build relationships with other research and impact professionals in the sector The 30-day goals for this role are: Build a deep understanding of Scotty's mission, our audience, the services we provide, and strategic direction. Develop a deep understanding of our current Success Measures, Impact measurements and Theory of Change. Reviewing research and data produced by the charity and related external research previously published. Understand the data structure and reporting capabilities of Salesforce. Understand existing commitments (e.g. funder report, impact reports etc). Taken ownership of our 2026 Community-wide survey (project will be handed over upon start). The 60-day goals for this role are: Audit current data quality and gaps across the F-Team Programmes. Support the publishing of the 2025 Impact Report (NB this might have be published but let's put it in for now). Scoped and invited members to join our first adult lived experience advisory group. Analysed and shared results of 2026 Community-wide survey. Reached out to relevant impact and research groups to introduce yourself, particularly those attached the military or bereavement charitable sectors. Identified 1-2 relevant conferences or forums for Scotty's to present at. The 90-day goals for this role are: Held at least 1 adult lived experience advisory group session. Created and shared the first quarterly Impact Review for internal use. Fully taken accountability for impact reporting and research projects within the charity and able to demonstrate a clear plan of action for the rest of the year. Proposed an outline for the Annual Family Feedback Survey in September. About You Must-Have Proven experience in research and/or impact evaluation, ideally in the charity or public sector Strong skills in data collection, survey design, and analysis Excellent written communication and reporting skills Able to translate data into real-world insight Nice-to-Have Experience working with or around the Armed Forces community Understanding of trauma-informed or bereavement support practices Experience producing Impact Reports or funding insight packs Familiarity with Salesforce or CRM data tools Some knowledge of public policy or third sector trends Additional Information The role may require occasional evening or weekend work Enhanced DBS check required Travel will be required to events and team training days The Scotty's Way At Scotty's, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty's Way, rooted in our four core values: Families Come First Everyone a Supporter, Every Supporter a VIP Love What You Do Remember, Every Day Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours. To Apply: Please submit your CV, along with a covering letter detailing your experience and what excites you about this role, to: . Please ensure you clearly annotate which role you are applying for in the email title. Closing date: Friday 16 January. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for interview. Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement. We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic. We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

You are here: Home / News / News / Scotty's Little Soldiers - Head of Service Scotty's Little Soldiers - Head of Service Applicants must be located within 2 hours travelling distance of Cambridge City. Salary: 52,000 to 56,000 (Dependent on experience.) Type: Full-time, permanent. Team: Families Team and SLT Directly Supported By: CEO The Charity and Our Vision. For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces. We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people. We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection. Role Mission. To ensure Scotty's delivers high-quality, consistent, and scalable support to those affected by military-connected bereavement, by leading all aspects of service delivery. You'll own the structure, systems, standards, and team needed to deliver support across all four Family Programmes (SMILES, SUPPORT, STRIDES, and the planned START programme) and help ensure our support reaches the growing number of families who need us. The key responsibilities of this role are: Overall accountability for the service provided to the bereaved military community. Leading, and working closely with, the Head of each delivery Programme to ensure all activities are impactful and meeting the needs of our community. Mapping and maintaining the full beneficiary journey across all programmes and cohorts (CYP and adult). Developing our first adult focused services and building them in line with the charity's long-term vision to be supporting more than 25k bereaved people by 2035. Being the link between our service delivery and both internal and external technology partners to ensure our systems match, and meet the needs of, our processes. Alongside our Operations Team, lead the scoping of a full future CRM (Salesforce) rebuild and related beneficiary tech interfaces such as websites, future app development etc. Oversee the design of a 2026 'light' CRM phase to support individual adult service delivery. Ensure that lived experience remains at the heart of our services. Accountability for Safeguarding within the organisation. Support Programme Leads (e.g. Heads of START, SMILES, SUPPORT), providing direction and support as well as ensuring clarity of ownership and goals. Create a strong, empowering culture within the service (Families) team, aligned with The Scotty's Way and shared leadership philosophy. Work with our Head of People to oversee service recruitment and onboarding. Quality, Measurement & Improvement Define and embed service-level Success Measures (KPIs) across all activities ensuring we know what success looks like for all our activities. Collaborate with the Head of Research & Impact to ensure data collection is usable and meaningful. External Partnerships & Collaborations Proactively develop senior-level partnerships with other military and bereavement charities, Armed Forces support organisations, and relevant service providers and stakeholders. Explore and propose strategic collaborations where they strengthen the support we offer to families. Ensure the new START (single point of contact) Programme becomes an active network-builder in the space. Represent Scotty's externally at events, conferences, meetings etc within the sector. Cross-Functional Collaboration Act as a key link to Outreach and Fundraising - providing insight and service stories to fuel content. Work with the Ops team to align delivery processes with systems, IT, and compliance. Support bid development and reporting for funders by sharing service insight and outcomes. The 30-day goals for this role are: Build a deep understanding of Scotty's mission, our audience, the services we provide, and strategic direction. Spending time with the Families Team and understanding everyone's role within the charity. Understands the 'as-is' current situation for the charity's service delivery. Start to document gaps, delivery inconsistencies, opportunities, risks etc. Understand the landscape we operate in, particularly the military and bereavement charitable environment. Fully align with the operating rhythm of the charity, leading team meetings, holding 1:1s, ownership of relevant OKRs, etc. The 60-day goals for this role are: Has met with counterparts at key partner organisations. Has highlighted key organisations not currently partnered with to meet. Created a stakeholder holder engagement map for our service delivery. Visually mapped existing beneficiary journeys across our four Programmes. Began work (with Ops) on requirements for initial-phase CRM for adult services. Fully aligned plans and goals with existing Programme Heads, incoming Head of START Programme, and incoming Head of Research & Impact. Held one in-person session with Families team. The 90-day goals for this role are: Visually mapped year one of adult services plus any proposed changes to existing services to create a final 2026/27 service 'to-be'. Planned the launch of our new START navigating entitlements casework Programme Development underway of 'Light' CRM to launch adult services having supplied detailed brief. Taken full accountability for the success of our Family Programmes and associated impact. Attended 2-3 sector group meetings representing Scotty's solo. Developed a stakeholder holder engagement plan with Head of PR & Comms. About You Must-Have Senior experience in service delivery, operations, or programme leadership Strong skills in team leadership and service system design Ability to turn strategy into operational structure and rhythm Confident working cross-functionally and building external partnerships Nice-to-Have Experience working with or supporting Armed Forces families Familiarity with CRM system scoping and procurement Experience launching new services or scaling delivery teams Background in bereavement or mental health support Additional Information The role may require occasional evening or weekend work Enhanced DBS check required Travel will be required to events and team training days The Scotty's Way At Scotty's, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty's Way, rooted in our four core values: Families Come First Everyone a Supporter, Every Supporter a VIP Love What You Do Remember, Every Day Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours. To Apply: Please submit your CV, along with a covering letter detailing your experience and what excites you about this role, to: . Please ensure you clearly annotate which role you are applying for in the email title. Closing date: Friday 16 January. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for interview. Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement. We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic. We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

You are here: Home / News / News / Women's Royal Army Corps (WRAC) Association: The Servicewomen's Charity - Operations Officer Women's Royal Army Corps (WRAC) Association: The Servicewomen's Charity - Operations Officer Based in Winchester - In-person office based 22.5hrs per week ideally worked as 3 days Salary up to £19,500 (FTE £32,500) depending on experience. Generous holiday entitlement, 6% employer pension contribution, free parking, access to gym/swimming pool, on-site canteen, café and shop. Some travel is expected to support membership events inc. evenings & weekends, with occasional overnight stays. We are a financially sustainable £7m charity which aims to provide camaraderie, benevolence and support to women who have served in the Army. Additionally, we aim to exert influence within the military charity sector to broaden support for female veterans. We organise both national and local events for our members to attend where they meet up with old friends, remember those we have lost, support each other, have a lot of fun and make new and lasting memories. We have over 4000 active members which we hope to grow as we reach out to many more female veterans eligible to join our Association. We are now looking to recruit an Operations Officer to support the output of our HQ, including member contact, communications, and events. You will: have experience of working in a member or public-facing organisation, supporting and liaising with a diverse cohort of individuals in a wide variety of interests and needs have experience of working with volunteers have experience of writing engaging articles which will inspire your contributions to the Association magazine - The Lioness - published biannually have experience of social media platforms understand the value of strong communication and be experienced in engaging people from many walks of life and tailoring your communication style to a variety of audiences be skilled at building positive working relationships, with a friendly and engaging manner be highly organised with great attention to detail, and work well within a small staff team where all staff are expected to pitch in and work collaboratively The charity is governed by a Board of Trustees with a number of sub-committees, all volunteers. We are a small staff team of 5, led by a CEO, who are motivated by the good work we do to support some amazing, brave and pioneering women. There will be opportunities to attend events and to meet many inspirational women. We are proud of the work we do to support female veterans, many of whom are now well into retirement, some are lonely and have reduced mobility, so they rely on our communications to keep them in touch with like-minded comrades, whilst some have fallen on hard times and need our financial support. All applicants must be able to demonstrate current eligibility to work in the UK. We are an inclusive employer seeking to attract and employ the best people from the widest talent pool and committed to supporting our staff and the female veterans we serve. If you are a motivated, self-starting and engaging individual with a passion for working with people and supporting their needs, then we look forward to receiving your application by way of a CV and a supporting statement demonstrating your suitability for the person specification.

A charitable organization in Cambridge seeks a Head of Impact and Research to enhance understanding and demonstrate the impact of its work. The successful candidate will lead the development of internal and external research projects, manage beneficiary insight gathering, and ensure effective communication of impact. Proven experience in research, data collection, and analysis is essential. The role offers a salary between £39,000 and £45,000, and is full-time and permanent.

You are here: Home / News / News / WRACA: The Servicewomen's Charity - Operations Officer WRACA: The Servicewomen's Charity - Operations Officer As our Operations Officer you will play a crucial role within our busy and friendly team, contributing strongly to the overall running of our vibrant charity. We organise both national and local events for our members to attend where they meet up with old friends, remember those we have lost, support each other, have a lot of fun and make new and lasting memories. We have over 4500 active members which continues to grow as we reach out to many more female veterans across all three services eligible to join our Association. We publish a bi-annual magazine and maintain a strong presence on social media. You will: have experience of working in a member or public-facing organisation, supporting and liaising with a diverse cohort of individuals in a wide variety of interests and needs have excellent people skills with a friendly and fun outlook have strong creative writing skills understand the value of strong communication and be experienced in engaging people from many walks of life, tailoring your communication style to a variety of audiences be skilled at building positive working relationships, with a friendly and engaging manner be highly organised with great attention to detail, and work well within a small staff team where each team member is expected to pitch in and work collaboratively We are a financially sustainable £8m charity which aims to provide camaraderie, benevolence and support to women who have served in the UK Armed Forces. Additionally, we aim to exert influence within the military charity sector to broaden support for female veterans. Based in Winchester - In-person office based 3 days (22.5 hours)(4 days (30 hours) considered for the right candidate) Closing date: midday on Monday 9 January Salary up to FTE £32,500(3 days = £19,500)depending on experience. In light of recent events in Afghanistan, please find information and support resources here

A prominent charity organization in Greater London is seeking an Individual Giving Lead to manage a portfolio of direct marketing campaigns. This role involves leading the delivery of fundraising initiatives such as the annual Big Give cash appeal and overseeing an Individual Giving Fundraiser. The ideal candidate will have a minimum of two years' experience in Individual Giving, strong expertise in campaign management, and a proven track record in leadership. This position offers a supportive work environment with a hybrid working approach.

You are here: Home / News / News / RNRMC - Individual Giving Lead We are looking for an Individual Giving Lead who will manage our portfolio of online and offline direct marketing campaigns, leading the delivery of these from end to end. This will include our annual Big Give cash appeal and regular giving 'Support the serving' campaign along with line management of the Individual Giving Fundraiser. About the RNRMC RNRMC is the Navy's principal charity which exists to support every sailor, marine and their families, for life. We do this by offering grants to and working with, other organisations to deliver programmes that meet the needs of our beneficiaries. We work hard, engaging with supporters to help raise awareness and funds to deliver the outcomes required for today and tomorrow. Experience and Background You will have a minimum of two years' experience in Individual Giving, with strong expertise in both Individual and Regular Giving programme development. You will be confident designing and delivering multichannel fundraising campaigns across email, social media, the website, and direct mail, and skilled in managing a campaign calendar from initial planning through to delivery and evaluation. Strong project planning, organisational and prioritisation skills are essential, along with proven experience working collaboratively across teams, particularly with Marketing and Communications. You will bring experience in leading others, including setting SMART objectives, managing performance, and supporting staff development to enhance team capability. You will be able to lead a portfolio of individual and regular giving activities, ensuring targets are met and high-quality delivery is maintained. Your background will demonstrate a track record of guiding team members effectively, contributing to successful income generation and continuous improvement across fundraising programmes. Hours of Work Hours of work are 35 hours per week, 09:00 - 17:00 Monday to Friday. We have a friendly, supportive, and inclusive environment with a hybrid working approach of 60% in office and 40% home-working. The annual salary range for the post is between £34,000 up to £37,000 per annum, depending upon experience. Free on-site parking Cycle to Work Scheme Free Access to HMS Excellent Fitness Centre Employee Assistance Programme to give you confidential support 24 hours a day Life Assurance (after one year's qualifying service) Private Healthcare Scheme (after one year's qualifying period) A generous non-contributory Pension Scheme (7% contribution after 3 months qualifying period) Enhanced Maternity Leave Package (after 2 year's qualifying period) Closing Date: 12 noon, Thursday 22 January 2026 Interview Date: w/c 26January 2026 Interviews will be held on a rolling basis during the advertising period and RNRMC reserve the right to close the vacancy early and make an appointment at any stage of the application process. Applicants may be asked to attend an on-line Application Review prior to the closing date to aid in the shortlisting process. This will be held via Microsoft Teams. Pre-appointment Checks The successful candidate will be asked to provide evidence they are eligible to work in the UK and undergo a DBS Check and additional security checks as required. How to Apply If you are interested and wish to apply, please forward your CV and cover letter to , detailing your relevant experience and identifying why you would be a good fit for the role. Shortlisted candidates may be asked to complete an RNRMC Application Form prior to interview. Job related enquiries for the Recruiting Manager can be forwarded via Dawn Ingram via email to: If you require assistance on this recruitment process, please contact HR by e mail to: In light of recent events in Afghanistan, please find information and support resources here

An esteemed charity organization in London is seeking a Head of Individual Giving to innovate and expand fundraising efforts. This role involves developing a sustainable income stream and overseeing all aspects of individual giving, including launching a lottery program. Ideal candidates will have proven experience in fundraising and leadership, alongside a solid understanding of regulations. The position offers a chance to make a significant impact and drive a culture of appreciation for supporters.

Royal Hospital Chelsea - Head of Individual Giving We are looking for an enthusiastic and innovative Head of Individual Giving to design and grow a sustainable income stream that will transform the lives of our Pensioners. This is your opportunity to shape the future of our fundraising and launch our very first lottery programme. Founded in 1682, the Royal Hospital Chelsea is a retirement community for around 300 army veterans, known as the Chelsea Pensioners, drawn from every corner of the United Kingdom. Based in the heart of London, it is a special place defined by community and service. Responsibilities Work with our Assistant Director of Development and Fundraising to deliver a results-driven Individual Giving strategy. Take ownership of planning and implementation to ensure every campaign is delivered on time and to the highest standard. Work across teams to create a seamless supporter journey, using CRM expertise to analyse data, report performance and identify growth opportunities. Drive strategies that expand our supporter base and maximise long-term value across channels including digital, print, DRTV and SMS. Qualifications Driven, articulate self-starter with the ability to lead complex projects and inspire others. Proven experience building Individual Giving from scratch, with a strong record of generating significant income. Deep knowledge of fundraising regulations, GDPR and best practice, and a good understanding of setting up a lottery programme and the gambling commission regulations. If you are ready to take the lead, innovate and create something amazing, we would love to hear from you. Apply today and help us build a future where every supporter feels valued and every gift makes a difference. Early applications are encouraged as we will be reviewing applications and interviewing candidates throughout the recruitment process.