Lloyds Bank plc
Manchester, Lancashire
End Date Saturday 21 March 2026 Salary Range £40,824 - £45,360 Flexible Working Options Hybrid Working, Job Share Job Description Summary Title: End of Tenancy Property Manager Location: Manchester Reports to: Head of Property Operations Department: Property Management WORKING PATTERN: Our work style is hybrid, which involves spending at least four days per week, or 80% of our time, at one of our office sites Join us at Lloyds Living as we redefine what it means to manage property in the UK. We're on an ambitious journey to become one of the country's largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. As we scale at pace, you'll be part of a dynamic team shaping the future of property management-where innovation, customer focus, and growth go hand in hand. This is your chance to make an impact and be part of something extraordinary. We're building something special-a brand that puts people at the heart of everything we do. As a End of Tenancy Property Manager with us, you'll be part of a dynamic team shaping the future of property management and customer care. Job Description Purpose of the Role As a End of Tenancy Property Manager, you'll take ownership of the end-to-end experience for our residents from service of notice, project managing turn-around property works, deposit negotiations and readiness for occupation sign offs whilst ensuring their homes are safe, well maintained and compliant. You'll work closely with teams across Lloyds Living to create smooth handovers, resolve issues quickly and help shape a consistently excellent service. Key Responsibilities Ensuring notice served by our customers is aligned with contractual requirements Processing the customer notice and notifying stakeholders of impending vacancy Oversee the pre vacation inspection process to ensure we have sight of potential issues for move out Become the point of contact for outgoing customers Working with the Area Hosts, ensure required works to the home are quoted and lined up for when the home becomes vacant Assess the required works within the home upon vacation and project manage the turn arounds aligned with company KPIs and minimum lettings standards Negotiate potential deposit deductions with outgoing customers and follow the TDS processes for deposit return or retention Contribute ongoing feedback on our suppliers to the supplier management team for continuous improvement and performance management Liaise with contractors and managing agents, challenging underperformance where needed. Keep communication tight with partners to reduce delays and improve outcomes. Ensure all necessary documentation and certification is in place for new tenancy and move ins Work closely with Lettings and regional teams to ensure seamless service delivery. Skills & Experience Must have 3+ years' residential property management experience, ideally PRS or new build. Industry qualification/ membership of either ARLA/ Propertymark or The Property Institute (TPI) Strong knowledge of UK compliance including H&S, deposit legislation, Housing Act and the Renters Right Bill Confident managing repairs, contractors and complex issues. Nice to have Experience in Shared Ownership or mixed-tenure environments. Competent user of PMS systems such as SLM, Qube, Fixflo What We're Looking For Ownership and follow-through: accountable for delivery, accuracy and timelines. Collaboration and influence builds effective working relationships with third parties and internal stakeholders. Commercial mindset: understands how marketing supports occupancy and revenue. Quality and customer focus: ensure materials are clear, accurate and customer-focused. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 28 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. If you'd like an adjustment to the recruitment process just let us know.If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
End Date Saturday 21 March 2026 Salary Range £40,824 - £45,360 Flexible Working Options Hybrid Working, Job Share Job Description Summary Title: End of Tenancy Property Manager Location: Manchester Reports to: Head of Property Operations Department: Property Management WORKING PATTERN: Our work style is hybrid, which involves spending at least four days per week, or 80% of our time, at one of our office sites Join us at Lloyds Living as we redefine what it means to manage property in the UK. We're on an ambitious journey to become one of the country's largest and most trusted landlords, creating vibrant communities and delivering exceptional living experiences. As we scale at pace, you'll be part of a dynamic team shaping the future of property management-where innovation, customer focus, and growth go hand in hand. This is your chance to make an impact and be part of something extraordinary. We're building something special-a brand that puts people at the heart of everything we do. As a End of Tenancy Property Manager with us, you'll be part of a dynamic team shaping the future of property management and customer care. Job Description Purpose of the Role As a End of Tenancy Property Manager, you'll take ownership of the end-to-end experience for our residents from service of notice, project managing turn-around property works, deposit negotiations and readiness for occupation sign offs whilst ensuring their homes are safe, well maintained and compliant. You'll work closely with teams across Lloyds Living to create smooth handovers, resolve issues quickly and help shape a consistently excellent service. Key Responsibilities Ensuring notice served by our customers is aligned with contractual requirements Processing the customer notice and notifying stakeholders of impending vacancy Oversee the pre vacation inspection process to ensure we have sight of potential issues for move out Become the point of contact for outgoing customers Working with the Area Hosts, ensure required works to the home are quoted and lined up for when the home becomes vacant Assess the required works within the home upon vacation and project manage the turn arounds aligned with company KPIs and minimum lettings standards Negotiate potential deposit deductions with outgoing customers and follow the TDS processes for deposit return or retention Contribute ongoing feedback on our suppliers to the supplier management team for continuous improvement and performance management Liaise with contractors and managing agents, challenging underperformance where needed. Keep communication tight with partners to reduce delays and improve outcomes. Ensure all necessary documentation and certification is in place for new tenancy and move ins Work closely with Lettings and regional teams to ensure seamless service delivery. Skills & Experience Must have 3+ years' residential property management experience, ideally PRS or new build. Industry qualification/ membership of either ARLA/ Propertymark or The Property Institute (TPI) Strong knowledge of UK compliance including H&S, deposit legislation, Housing Act and the Renters Right Bill Confident managing repairs, contractors and complex issues. Nice to have Experience in Shared Ownership or mixed-tenure environments. Competent user of PMS systems such as SLM, Qube, Fixflo What We're Looking For Ownership and follow-through: accountable for delivery, accuracy and timelines. Collaboration and influence builds effective working relationships with third parties and internal stakeholders. Commercial mindset: understands how marketing supports occupancy and revenue. Quality and customer focus: ensure materials are clear, accurate and customer-focused. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 28 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. If you'd like an adjustment to the recruitment process just let us know.If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.