Trescal Ltd

Are you an experienced Administrator seeking to join the world's leading calibration services company, offering flexible work options and excellent career growth opportunities? If so, we have an exciting opportunity for you as a Customer Services Administrator based in Derby. About the Role Joining our team as an Administrator for Raynesway, you will be responsible for delivering exceptional customer service and be expected to deal with customer service related queries and deal efficiently with and monitor customer enquiries. You will be required to facilitate visitors access to site and also be a central point of contact for all Contractors. You will monitor and track customer assets using relevant in-house systems. Looking after Customer emails and acting as the central point of contact for Raynesway Cal inbox. Building relationships both with the customer and internally liaising with other departments and branches. Benefits Competitive salary Continuous development and training plan 25 days holiday and the option to buy/sell days Flexible working options Access to the Trescal PerksHub Employee well-being programme Medical Health Cash Plan Pension and Life Assurance Scheme Cycle to work scheme Gym membership discounts Requirements Previous experience working in a Customer Service or administrator in a Customer Facing role Excellent IT skills and knowledge of Office Suite Excellent telephone manner and communication skills Proven organisational skills and ability to perform multiple tasks efficiently and in line with specific timelines. Self motivated and team-orientated

FMS (Facility Monitoring Systems Ltd) serves businesses in diverse and demanding markets where environmental monitoring is mission-critical and strong, trusted business relationships are essential. FMS is a Gold Channel Partner to industry-leading airborne particle counter manufacturer TSI Inc. and the sole Channel Partner for the TSI range of contamination control products in the UK and Ireland. FMS is also the exclusive UK partner to monitoring software platform developer ViGIE. This is an exceptional opportunity to grow professionally within a dynamic international environment, collaborate with diverse teams, and make a meaningful impact. About the Role Joining our team as the Business Unit Manager for Facility Monitoring Systems, (FMS) you will be responsible for overseeing the strategic, operational, and financial performance of the business unit based in Malvern. The role encompasses leadership of a cross-functional team to ensure high-quality delivery of monitoring solutions, development of long-term business strategies, and management of client and stakeholder relationships. Proven experience in engineering in senior management within a technical or engineering based business, with strong project management skills. Solid understanding of quality and regulatory standards (e.g. GxP, ISO, FDA) Demonstrated commitment to sustainability and environmental responsibility. Excellent communication and leadership abilities, with strong commercial acumen and understanding of P & L management. Requirements Joining our team, our People are one of our core pillars, so, you will display excellent communication and leadership skills, capable of inspiring and managing cross functional teams. Ability to manage multiple projects and priorities in a dynamic environment. A strategic thinker with a proactive and results driven approach. Essential qualifications, skills and experience include: Proven experience in a senior management role withing a technical or engineering based business. Excellent leadership and people management. Experience in the facility monitoring, instrumentation, clean room construction / management, or building management system sectors is strongly preferred. Strong understanding of quality and regulatory standards (GxP, ISO, FDA). Proven track record of managing multiple projects. Demonstrable commercial acumen and understanding of P&L managment. Excellent interpersonal and communication skills to work effectively with diverse, international teams. Bachelors degree in Engineering, Business Management, or a related field, or by demonstrated experience. Proficient in using business and project management software tools.