Customer Service Case Manager Location: Portsmouth (Hybrid post probation) Hours: 40 hours per week (Shifts between 7:45am and 8:15pm Monday - Sunday (1 in 3 weekends Salary: £26,210 (Increasing over time to £30,300) About our client: Our client is a global leader in providing integrated medical and security assistance to businesses and individuals around the world. With over 50 years of experience, they are a trusted partner in claims handling, pre-travel advice, medical screening, and travel risk management. They pride themselves on having a positive work environment where people are empowered to make the best decisions, and learning and development are highly valued and shared across the business. The Role - Customer Service Case Manager: We are looking for a Customer Services Case Manager to join a highly skilled team. As a vital part of the technical support team, you will manage an assigned portfolio of complex medical emergency assistance claims from start to finish. You will ensure the highest levels of technical integrity and compliance on all claims, while working with a team that prides itself on collaboration and excellent customer outcomes. This is a unique opportunity to build a career with a company that truly values its people and their professional development. Key Responsibilities: Manage a portfolio of medical emergency assistance claims from end to end. Ensure the technical integrity and compliance of all assigned claims. Contribute to the overall performance of the Customer Service Technical team. Participate in standard monthly technical and quality audits. Skills / Experience required for the role: Experience: Previous experience in case or claims handling is highly desirable, however not essential as training will be provided. Communication: Exceptional verbal and written communication skills with the ability to write clear and concise reports. Proactive Attitude: A can-do attitude with a focus on delivering excellent customer service. Organisational Skills: The ability to self-manage personal workflow, prioritise tasks, and be self-motivated. Interpersonal Skills: Excellent interpersonal skills with a flexible approach to work. Some of clients excellent benefits include: Hybrid Working: offering a great work-life balance, once you have successfully completed probation Financial: A competitive salary with incremental increases, plus an annual performance bonus dependent on company and individual performance. Well-being: An incremental holiday allowance (increasing with length of service up to 38 days including bank holidays), a contributory pension scheme, death in service benefit, and an employee assistance programme. Learning & Development: Continuous learning and development opportunities, including structured induction programmes, job training, study support for professional qualifications, and a Core Learning & Development Curriculum. Additional Benefits: Additional holiday purchase scheme, holiday travel insurance, childcare vouchers, cycle to work scheme, staff incentive payments, and discounted events. Positive Culture: A fun and inclusive place to work, with social and sporting activities like quiz nights, tennis tournaments, and football matches. Nine out of ten employees recommend this company as a place to work.
Feb 11, 2026
Full time
Customer Service Case Manager Location: Portsmouth (Hybrid post probation) Hours: 40 hours per week (Shifts between 7:45am and 8:15pm Monday - Sunday (1 in 3 weekends Salary: £26,210 (Increasing over time to £30,300) About our client: Our client is a global leader in providing integrated medical and security assistance to businesses and individuals around the world. With over 50 years of experience, they are a trusted partner in claims handling, pre-travel advice, medical screening, and travel risk management. They pride themselves on having a positive work environment where people are empowered to make the best decisions, and learning and development are highly valued and shared across the business. The Role - Customer Service Case Manager: We are looking for a Customer Services Case Manager to join a highly skilled team. As a vital part of the technical support team, you will manage an assigned portfolio of complex medical emergency assistance claims from start to finish. You will ensure the highest levels of technical integrity and compliance on all claims, while working with a team that prides itself on collaboration and excellent customer outcomes. This is a unique opportunity to build a career with a company that truly values its people and their professional development. Key Responsibilities: Manage a portfolio of medical emergency assistance claims from end to end. Ensure the technical integrity and compliance of all assigned claims. Contribute to the overall performance of the Customer Service Technical team. Participate in standard monthly technical and quality audits. Skills / Experience required for the role: Experience: Previous experience in case or claims handling is highly desirable, however not essential as training will be provided. Communication: Exceptional verbal and written communication skills with the ability to write clear and concise reports. Proactive Attitude: A can-do attitude with a focus on delivering excellent customer service. Organisational Skills: The ability to self-manage personal workflow, prioritise tasks, and be self-motivated. Interpersonal Skills: Excellent interpersonal skills with a flexible approach to work. Some of clients excellent benefits include: Hybrid Working: offering a great work-life balance, once you have successfully completed probation Financial: A competitive salary with incremental increases, plus an annual performance bonus dependent on company and individual performance. Well-being: An incremental holiday allowance (increasing with length of service up to 38 days including bank holidays), a contributory pension scheme, death in service benefit, and an employee assistance programme. Learning & Development: Continuous learning and development opportunities, including structured induction programmes, job training, study support for professional qualifications, and a Core Learning & Development Curriculum. Additional Benefits: Additional holiday purchase scheme, holiday travel insurance, childcare vouchers, cycle to work scheme, staff incentive payments, and discounted events. Positive Culture: A fun and inclusive place to work, with social and sporting activities like quiz nights, tennis tournaments, and football matches. Nine out of ten employees recommend this company as a place to work.
Customer Service Advisor - Travel Claims Salary: £26,210 - £30,300 per annum DOE Location: Christchurch / Hybrid Options Available after Probation Hours: Monday - Friday, Shifts between 8.00am - 6.15pm (plus 1 in 6 Saturdays with day off in week) Are you a compassionate and empathetic individual with a passion for helping others? Our client is seeking talented Customer Service Advisors to join their friendly team. As a Customer Service Advisor, you will play a vital role in supporting customers during challenging times. Main Responsibilities: Investigating, negotiating, and settling claims whilst ensuring a high standard of customer service. Empathise with customers, understand their needs, and guide them through the claims process. Evaluate claims against policy terms and conditions, making prompt decisions and providing clear explanations. Identify potential fraudulent claims and work to recover funds from other insurers. Handle customer complaints and disputes, striving for amicable resolutions. Prioritise tasks, meet deadlines, and maintain accurate records. Work closely with other teams to ensure seamless customer experiences. Uphold regulatory requirements and company policies. Skills/Experience Required: Previous insurance, customer service or telephony experience is desirable. A genuine desire to help people and a commitment to delivering exceptional service. The ability to communicate clearly and effectively, both verbally and in writing. A proactive approach to problem-solving and a talent for finding solutions. The ability to manage multiple tasks and prioritise effectively. Proficiency in computer systems and relevant software. In return for your hard work and commitment, our client offers fantastic benefits, including: Enjoy hybrid working after your probation period. Benefit from opportunities for continuous learning, development, and career advancement. Take advantage of the free Health Cash Plan. Enjoy a generous high-street rewards scheme. Benefit from free travel insurance (subject to eligibility criteria). Save money on home and motor insurance with exclusive discounts. To find out more about this exciting opportunity, APPLY TODAY!
Feb 10, 2026
Full time
Customer Service Advisor - Travel Claims Salary: £26,210 - £30,300 per annum DOE Location: Christchurch / Hybrid Options Available after Probation Hours: Monday - Friday, Shifts between 8.00am - 6.15pm (plus 1 in 6 Saturdays with day off in week) Are you a compassionate and empathetic individual with a passion for helping others? Our client is seeking talented Customer Service Advisors to join their friendly team. As a Customer Service Advisor, you will play a vital role in supporting customers during challenging times. Main Responsibilities: Investigating, negotiating, and settling claims whilst ensuring a high standard of customer service. Empathise with customers, understand their needs, and guide them through the claims process. Evaluate claims against policy terms and conditions, making prompt decisions and providing clear explanations. Identify potential fraudulent claims and work to recover funds from other insurers. Handle customer complaints and disputes, striving for amicable resolutions. Prioritise tasks, meet deadlines, and maintain accurate records. Work closely with other teams to ensure seamless customer experiences. Uphold regulatory requirements and company policies. Skills/Experience Required: Previous insurance, customer service or telephony experience is desirable. A genuine desire to help people and a commitment to delivering exceptional service. The ability to communicate clearly and effectively, both verbally and in writing. A proactive approach to problem-solving and a talent for finding solutions. The ability to manage multiple tasks and prioritise effectively. Proficiency in computer systems and relevant software. In return for your hard work and commitment, our client offers fantastic benefits, including: Enjoy hybrid working after your probation period. Benefit from opportunities for continuous learning, development, and career advancement. Take advantage of the free Health Cash Plan. Enjoy a generous high-street rewards scheme. Benefit from free travel insurance (subject to eligibility criteria). Save money on home and motor insurance with exclusive discounts. To find out more about this exciting opportunity, APPLY TODAY!
Operational Resilience & Business Continuity Specialist Location: Eastleigh (Hybrid) Hours: 37.5 hours a week (Full-time, Part-time, & Job share options available) Salary: 33,200 - 49,800 per annum (D.O.E) Contract: Permanent About Our Client We are partnering with a leading UK financial services company and one of the largest car and home insurers in the country. Our client is a dynamic and innovative employer with a strong commitment to diversity and inclusion. Their positive culture is reflected in their "Top Employer" status, and they are passionate about creating a supportive and collaborative environment for all employees. Job Overview We are seeking a skilled and proactive Operational Resilience Specialist to lead the development and implementation of resilience and continuity strategies. This role requires a strong operational mindset and excellent organisational skills, as you will work closely with both IT and business teams. You will play a key role in ensuring the organisation is prepared to respond effectively to disruptions. Key Responsibilities Maintain and update business continuity and resilience policies, plans, and documentation. Ensure that recovery objectives and impact tolerances are met. Collaborate with IT on continuity testing and disaster recovery planning. Support crisis response and recovery activities. Promote operational resilience and business continuity awareness through training and communications. Ensure compliance with group policies and regulatory requirements. Conduct business impact analyses and risk assessments. Oversee the execution of Disaster Recovery testing to ensure plans support recovery objectives. Required Skills & Experience Essential experience in Business Continuity Management, planning, and testing within the financial sector. Experience with operational resilience and business continuity aligned with regulatory guidelines. A demonstrable understanding of the Business Continuity Management (BCM) Lifecycle. Excellent communication skills, both verbal and written, with strong questioning and listening abilities. Strong interpersonal skills, enabling you to communicate effectively with a wide range of stakeholders, including senior management. Good decision-making, team-working, and planning skills. A CBCI qualification or equivalent is desirable. Client Benefits Our client offers a wide range of benefits to support you and your family: Flexible Working: Enjoy a hybrid work model with flexibility around your location and working hours. Part-time and job share options are available. Generous Leave: A minimum of 35 days of holiday (including bank holidays), with the option to buy and sell days. Health and Wellness: Dental insurance, health cash plan, critical illness cover, and mental health first aiders. Financial Well-being: Annual bonus schemes, competitive pension, employee savings, and staff introduction bonuses. Family Support: Comprehensive maternity, paternity, and adoption leave policies. Employee Discounts: Access to staff discounts on insurance products, and deals on tech, including wearables and laptops. If you have the skills and experience to excel in this role, apply now to be considered for this opportunity.
Oct 04, 2025
Full time
Operational Resilience & Business Continuity Specialist Location: Eastleigh (Hybrid) Hours: 37.5 hours a week (Full-time, Part-time, & Job share options available) Salary: 33,200 - 49,800 per annum (D.O.E) Contract: Permanent About Our Client We are partnering with a leading UK financial services company and one of the largest car and home insurers in the country. Our client is a dynamic and innovative employer with a strong commitment to diversity and inclusion. Their positive culture is reflected in their "Top Employer" status, and they are passionate about creating a supportive and collaborative environment for all employees. Job Overview We are seeking a skilled and proactive Operational Resilience Specialist to lead the development and implementation of resilience and continuity strategies. This role requires a strong operational mindset and excellent organisational skills, as you will work closely with both IT and business teams. You will play a key role in ensuring the organisation is prepared to respond effectively to disruptions. Key Responsibilities Maintain and update business continuity and resilience policies, plans, and documentation. Ensure that recovery objectives and impact tolerances are met. Collaborate with IT on continuity testing and disaster recovery planning. Support crisis response and recovery activities. Promote operational resilience and business continuity awareness through training and communications. Ensure compliance with group policies and regulatory requirements. Conduct business impact analyses and risk assessments. Oversee the execution of Disaster Recovery testing to ensure plans support recovery objectives. Required Skills & Experience Essential experience in Business Continuity Management, planning, and testing within the financial sector. Experience with operational resilience and business continuity aligned with regulatory guidelines. A demonstrable understanding of the Business Continuity Management (BCM) Lifecycle. Excellent communication skills, both verbal and written, with strong questioning and listening abilities. Strong interpersonal skills, enabling you to communicate effectively with a wide range of stakeholders, including senior management. Good decision-making, team-working, and planning skills. A CBCI qualification or equivalent is desirable. Client Benefits Our client offers a wide range of benefits to support you and your family: Flexible Working: Enjoy a hybrid work model with flexibility around your location and working hours. Part-time and job share options are available. Generous Leave: A minimum of 35 days of holiday (including bank holidays), with the option to buy and sell days. Health and Wellness: Dental insurance, health cash plan, critical illness cover, and mental health first aiders. Financial Well-being: Annual bonus schemes, competitive pension, employee savings, and staff introduction bonuses. Family Support: Comprehensive maternity, paternity, and adoption leave policies. Employee Discounts: Access to staff discounts on insurance products, and deals on tech, including wearables and laptops. If you have the skills and experience to excel in this role, apply now to be considered for this opportunity.
