Look Ahead Care Support and Housing

Registered Manager We're looking for a kind, compassionate and resilient Registered Manager to join our Learning Disabilities Social Care Service in Newham. £44,000.00 per annum, working 40 hours per week. ( Some weekend and out of hours work may be required at times, as well as covering the organisational on call rota) Want to feel in control of your career? You'll feel at home here. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: Customer Quality, Safeguarding and Safety Be the CQC registered manager across services within the cluster Promote a person-centred culture and one of co-production Ensure that Services are striving for continuous improvement Lead on improvement action plans following quality audits and inspections and ensure improvement plans are prepared, monitored, complied with and improvements embedded Effective management of any safeguarding incidents and appropriate escalation of any emerging risks Work efficiently on HR issues and address in a prompt manner Work in partnership with all stakeholders, promoting a positive working relationship. Promote safe, consistent and predictable environments, in line with the Capable Environments framework This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: Proven experience of managing more than one service across a geographical area. The ability to quickly identify key areas of improvement required and to be able to effectively plan and implement the changes required Previous experience of working with management contracts and agreements Previous experience of delivering regulatory compliance Excellent prioritisation and organisational skills Essential: Educated to degree level or equivalent Experience of managing contracts and resources and delivering to budget and performance targets Experience of delivering to housing management performance targets Desirable: Other relevant professional memberships and/or specialist qualifications Positive Behaviour Support Qualification or the willingness to complete this within 12 months of appointment Experience of transforming care / Hospital to home agenda If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We're looking for a kind, compassionate and resilient Service Charge Analyst located at our Head Office in Islington. £35,000.00 per annum (pro rata), working 35 hours per week. Fixed Term Contract for 6 months. Our benefits include: Annual leave increasing up to 30 days with length of service A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply) Free DBS All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. To play a key role in Look Ahead's review of service charge structures across its commissioned and non-commissioned housing portfolio. They will draft new service charge schedules, provide clear written rationales for all proposed charges, and liaise directly with local authorities and housing benefit to explain and agree new charges for 2026-27. What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead Review and Rebuild Service Charge Budgets Lead on the zero-based review of existing rent and service charge budgets across Look Ahead's full housing portfolio. Draft and Implement New Service Charges Schedules Produce accurate and transparent service charges schedules for each scheme, distinguishing between eligible and ineligible costs in line with housing benefit guidance and provide summary rationale for each cost element. Liaise with Local Authorities, Housing Benefit Teams and Owning Landlords Act as key contact for Housing Benefit teams, representing Look Ahead in rent and service discussion for 2026-27. Collaboration and Internal Coordination Working closely with finance colleagues to align service charges budgets with proposed schedules for 2026-27. Compliance, Reporting and Improvement Ensure full compliance with DWP guidance (including circulars A4/2014 and A1/2023), HB regulations, and Regulator of Social Housing requirements. About you: Highly organised, able to manage competing priorities and deliver to tight deadlines in a time-limited role. Analytical and methodical, with a strong attention to detail and commitment to accurate, auditable records. What you'll bring: Essential: Substantial experience reviewing or setting service charges within supported or social housing. Proven experience preparing enhanced Housing Benefit claims and engaging directly with local authority housing benefit teams. Experience of building or reviewing budgets using a zero-based or baseline-up approach. Strong understanding of Housing Benefit regulations relating to exempt and specified accommodation, including eligible and ineligible costs. Desirable: Experience working in an interim, project-based, or time-limited role. Experience supporting or contributing to a full service charge review for a registered provider. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We're looking for a kind, compassionate and resilient Team Leader to join our Homelessness and Complex Needs Social Care Service in Slough. No personal care or experience required, just the right values. £ 33,130.60 per annum, working 40 hours per week. 6 month Secondment Want to feel valued? You'll feel at home here. Our benefits include: Annual leave increasing up to 30 days with length of service A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply) Free DBS All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. The post holder will be fully involved in all aspects of the day-to-day management of their designated service, including line managing the relevant front line staff. What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead Lead and motivate your team to ensure a positive local culture within your service. Deliver effective supervision and team meetings with staff. Promote effective information sharing, reporting and communication. Set clear expectations of quality standards, work plans and targets for staff. Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans and identifying training needs. Experience of working with customers with complex needs and the ability to engage hard to reach customers. Knowledge of the issues facing homeless people. Build and maintain partnerships with local agencies and community groups. About you: What you'll bring: Essential: Ideally educated to degree level or equivalent. Holds relevant CMI/NVQ Level 3 or other business/management qualification. Desirable: Other relevant professional memberships and/or specialist qualifications are desirable. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a kind, compassionate and resilien t Team Leader to join Learning Disabilities Service located in Tower Hamlets. No personal care or experience required, just the right values. £33,131.00 per annum, working 40 hours per week. Want to feel valued? You'll feel at home here. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. The post holder will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the contract manager to ensure that the service delivers on all targets, both financial and those around the quality of the service. What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead . Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations About you: Enjoys social interaction and the company of others, networks in local business community Approachable and open behaviour Prefers working as part of a group or team Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement What you'll bring: Essential: Educated to degree level or equivalent Desirable: Other relevant professional memberships and/or specialist qualifications are desirable About us We reserve the right to close this ad vert early if we are able to appoint to the vacancy before the ad vertised closed date.

We're looking for a kind, compassionate and resilient Service Manager to join our Young People Social Care Service in Bracknell. £ 41,200.00 per annum, working 40 hours per week. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. In this role, you will actively listen to and engage with young people, ensuring their voices are heard and their needs are met. Developing and maintaining essential external partnerships will be key to providing a robust support structure for our customers. We are looking for an empathetic leader who can connect with young people and staff alike, showing genuine care and understanding. You should be adept at comprehending and implementing policies and procedures to benefit both customers and the organisation. Excellent communication skills are essential for effectively liaising with stakeholders, Children services, Commissioning teams, and OFSTED. A proactive approach to service development and regulatory compliance will be crucial to your success. What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc. Responsible for maintaining quarterly staff succession plans Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective Responsible for managing and allocating customers to support staff (casework management) Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources Working with your team lead creative and ambitious customer involvement plans across the patch and ensure successful implementation About you: Ability to lead and motivate staff to deliver excellent services Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement Has a practical and logical mind What you'll bring: Essential: Educated to degree level or equivalent Experience of managing contracts and resources and delivering to budget and performance targets Experience of delivering to housing management performance targets Desirable: Other relevant professional memberships and/or specialist qualifications About us: Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

We're looking for a kind, compassionate and resilient Male Specialist Behavioural Support Worker to join our Learning disabilities service in Newham. £29,113.00 per annum, working 40 hours per week. Want to feel like you have an exciting future? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Male staff only - customer requires only male staff due to personal care and behavioural / support needs. What you'll do: Building supportive, trusting relationships with customers and creating a positive atmosphere Carrying out holistic assessments of new customers which incorporate relevant statutory referral information Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead. About you: Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement Exudes a warm friendly presence and open behaviour Prefers working as part of a group or team Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement What you'll bring: Essential: NVQ Level 2/3 or equivalent with some or equivalent sector work experience About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds. Please see our website for full Job description

We're looking for a kind, compassionate and resilient Employee Relations Specialist located at our Head Office in Islington. £50,000.00 per annum, working 35 hours per week. Want to feel like you're making a difference? You'll feel at home here. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. What you'll do: The Employee Relations Specialist is responsible for building strong working relationships across the business and advising, coaching and training stakeholders and the People team on best practice on all aspects of HR case work. This includes (but not limited to) disciplinary, grievances, absence management, probations, restructures and TUPE as well as training and coaching managers to enable them to successfully manage their teams whilst effectively managing risks. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead About you: Offering best practice and pragmatic advice on all areas relating to HR Case work with the outcome of aiming to manage risks and reach successful resolution Working with managers and staff to resolve conflict and grievances at the lowest level of formality possible Addressing employee raised issues/concerns Coaching and advising managers on policies/procedures, best practice and identifying risks/costs Ensuring compliance with employment law and policy and processes Ensuring all casework is dealt with in a timely and pragmatic way Facililate change - supporting and advising on restructures, TUPE etc Being a 'trusted advisor' to the business on all aspects of employee relations Support on succession mapping: Provide support in identifying current and future skills requirements, succession gaps. Support on HR induction and other HR related training Building a good working relationship with the wider People team to ensure the effective working of the whole team Ensure people management practices reflect employee brand, values and expected behaviours Health & Wellbeing: Provide guidance to business on best practice approach to dealing with and supporting life events and issues relating to health and wellbeing, including reasonable adjustments and referral to Occupational Health. Essential: Excellent HR experience with a strong emphasis on Employee Relations Ability to effectively influence, challenge and negotiate within their business area on a range of people/HR issues Ability to build effective relationships with people at all levels in the organisation, to understand business needs and consider and be aware of wider organisational and external impact Ability to give sound HR advice to managers on all aspects of HR issues Excellent understanding of employment law, regulations and good practice Ability to think outside of process where necessary and take full accountability Excellent stakeholder engagement and customer service with all managers and staff across the Organisation Desirable: Social Care sector Ideally have operated in a multi-site and unionised HR role TUPE experience For our full job description please visit our website About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Young People's service in Ealing. £21,606.00 per annum, working 30 hours per week. Want to feel in control of your career? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day. Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card Fully paid induction programme and further training ILM courses and Apprenticeship Programmes Cycle to work scheme Employee Assistance Programme for 24-7 confidential support Online wellbeing resources A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply) Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. Oaklands & St Kilda's is made up of two newly refurbished six-bedroom homes, located close to each other in Ealing, West London. We work with up to 12 young people at a time, providing a safe, supportive, and welcoming environment. Many of the young people joining us are moving on from hospital, stepping down from more intensive placements, or transitioning from Child and Adolescent Mental Health Services to Adult services. Our team delivers 24-hour trauma-informed and psychologically informed support. You'll play a key role in helping each young person shape their own support and service experience. Everyone receives a bespoke welcome pack and is encouraged to personalise their living space, helping them feel at home from day one. We place a strong emphasis on participation and co-production. Young people are encouraged to make decisions about their care, engage in partnership meetings, and take part in activities that build skills and confidence - whether that's cooking, budgeting, managing medication, or accessing education and work opportunities. Support workers will manage a number of young people to help them to identify, plan and achieve their goals, develop relationships meaningful to them and achieve greater independence by providing a flexible and individually tailored support package. This is a Waking Night role working to support young people throughout the night at the service. This role consists of three weekly shifts from 22:00 to 08:00, with double cover for each shift. About us: Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us. We have a strong social purpose and we live and work by our values: We focus on Excellence and innovation. We are Caring and Compassionate. We are Inclusive and Trusted. We work in Partnership and are One-Team. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.