The London Cremation Company

Administrator / Memorials Advisor Golders Green, London Up to £29,245 (DOE) A role where compassion meets organisation and every detail matters. At London Cremation Company , we support families through some of the most important and difficult moments of their lives. Every conversation, every document, every interaction matters. We re looking for a calm, organised and people-focused Administrator / Memorials Advisor to join our Golders Green team someone who can deliver exceptional service while keeping complex processes running smoothly behind the scenes. What you ll be doing This is a varied, front-facing role where no two days are quite the same. You ll be at the centre of operations supporting families, managing administration, and helping create lasting memorials. Be the first point of contact for families, visitors and partners Manage cremation paperwork and ensure all documentation is accurate and compliant Maintain registers and statutory records to the highest standard Co-ordinate the daily cremation diary and appointments Support families with memorial options, including arranging and leading meetings Liaise with Funeral Directors, officiants, suppliers and internal teams Handle enquiries and resolve concerns with professionalism and empathy Process payments and manage records accurately Monitor memorial renewals and liaise with families accordingly You ll also occasionally support chapel services and memorial garden activities ensuring everything runs smoothly and respectfully. What you ll bring Strong administration and organisational skills Excellent communication both written and face-to-face A natural ability to build trust and rapport quickly Confidence working in a busy, structured environment High attention to detail and accuracy A calm, compassionate approach when supporting bereaved families Good working knowledge of Microsoft Office Experience in a bereavement, funeral, or memorial setting is beneficial but not essential. What you ll get in return 26 days holiday + public holidays Occupational sick pay Life assurance & income protection Salary sacrifice pension Employee Assistance Programme & wellbeing tools Retail discounts and financial wellbeing support Ongoing training and development Uniform & PPE provided Free / discounted cremation benefits for family Why join us? The London Cremation Company has been at the forefront of cremation services since 1900. Across our six sites, we are committed to delivering personal, respectful and meaningful experiences for every family we support. This is more than an admin role it s an opportunity to do work that truly matters, every single day. Apply now If you re organised, compassionate, and ready to be part of a team that makes a difference we d love to hear from you.

Office Co-ordinator Golders Green, London Up to £32,000 (DOE) Bring structure, lead with empathy, and make a real difference every day. At London Cremation Company , we don t just provide services we support families through some of life s most difficult moments with care, dignity and compassion. We re now looking for an exceptional Office Co-ordinator to help bring organisation, consistency and calm leadership to our busy Golders Green site. What makes this Office Co-ordinator role different? This isn t a traditional management role but it does require leadership. You ll: Guide and co-ordinate a small team of administrators Allocate workload and keep everything running smoothly Act as the go-to for problem-solving and escalations Help embed best practice - without disrupting team harmony You ll also spend time at our Thames View site in Gravesend to learn proven processes giving you the tools to elevate how things are done at Golders Green (we ll cover all travel, accommodation and meals). What you ll be doing Deliver a professional, empathetic front-line service to families and partners Manage cremation documentation, records and statutory compliance Oversee the daily cremation diary and service scheduling Handle queries and complaints with confidence and care Co-ordinate team workloads, rotas and holiday planning Support memorial enquiries and guide families through options Liaise with Funeral Directors, officiants and suppliers Process payments and maintain accurate financial records What you ll bring Strong administration and organisational skills Experience working in a busy, customer-facing environment Confidence to co-ordinate people and workloads (without formal line management) A calm, professional approach when handling sensitive situations Excellent communication and relationship-building skills High attention to detail and strong IT/data accuracy A proactive mindset you spot issues and fix them Experience in the bereavement sector is helpful, but not essential. What you ll get 26 days holiday plus public holidays Occupational Sick Pay Income Protection Insurance Life Assurance Salary Sacrifice Pension Uniform & PPE provided Retail discounts and free financial wellbeing support Employee Assistance Programme Digital health & wellbeing tools Ongoing learning and development opportunities Free and discounted cremation benefits for family About us The London Cremation Company has been shaping cremation services in the UK since 1900. Across our six sites, we re committed to delivering personal, respectful and compassionate experiences tailored to every family. Ready to apply? If you re organised, people-focused, and ready to step into a role where structure meets compassion, we d love to hear from you. APPLY NOW for immediate consideration.