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Leasehold Block Manager Location: Haywards Heath Salary: £35000 - £38000 DOE Contract: Full-time, permanent The role Leasehold Block Manager We're looking for an experienced leasehold Block Manager to take responsibility for managing a portfolio of residential blocks to a high standard. This is a hands-on role where you'll be the primary point of contact for residents and stakeholders, ensuring excellent service delivery, compliance and day-to-day operational excellence across your portfolio. What s in it for you as Leasehold Block Manager Opportunity to join a well-established portfolio, now entering an exciting new phase of growth and investment Be part of a rapidly expanding, forward-thinking organisation with a strong emphasis on innovation and long-term development Access to modern systems and technology, including AI-driven tools, designed to streamline processes and enhance efficiency Genuine scope for career progression within a business experiencing significant and sustained growth Work within a professional, collaborative environment that encourages continuous improvement and a progressive approach to block management Key responsibilities as Leasehold Block Manager Portfolio management Personally manage an allocated portfolio of residential blocks, delivering consistent and professional service to leaseholders and RMC/RTM directors. Oversee repairs, cyclical maintenance and major works programmes from inception through to completion. Conduct regular site visits to maintain strong relationships with residents and ensure properties are well-maintained. Manage budgets and service charges accurately, working closely with the finance function to ensure timely invoicing and arrears management. Compliance and building safety Ensure full compliance across your portfolio including health and safety, building safety obligations, fire risk assessments and statutory certifications. Maintain up-to-date records of all compliance documentation, planned preventative maintenance (PPM) schedules and risk assessments. Deliver Section 20 consultations in line with legislative requirements, ensuring clear communication and accurate documentation throughout. Ensure adherence to leasehold law, RICS Residential Management Code and company policies including data protection. Customer service and stakeholder management Act as the primary escalation point for leaseholders, directors and contractors, managing queries and concerns professionally and promptly. Build and maintain strong working relationships with residents, RMC/RTM boards and contractors. Deliver timely responses to resident queries, meeting agreed service standards and promoting a culture of professionalism and empathy. Monitor feedback and proactively address service issues to continuously improve resident satisfaction. Financial management Prepare annual budgets and service charge accounts in partnership with the finance team. Issue Section 20B notices and other statutory financial communications as required. Operational excellence Follow and uphold company standard operating procedures (SOPs), contributing suggestions for improvement. Maintain accurate records using property management software and ensure all documentation is audit-ready. Work collaboratively with the Operations Director and internal teams to support business objectives. Support wider company initiatives and deputise for colleagues when required. What you'll bring as Leasehold Block Manager TPI or RICS qualification (strongly preferred). Proven experience in residential block management with a strong understanding of leasehold property. Sound knowledge of leasehold law, RICS Residential Management Code, Section 20 procedures and building safety regulations. Experience managing service charge budgets. Excellent communication and stakeholder management skills with a calm, professional approach. Strong organisational skills with the ability to manage multiple priorities and deadlines. Full UK driving licence (required for site visits). If you are seeking a progressive next step in block management within a growing and forward-thinking organisation, please apply today. INDLS

We re partnering with a high-performing, commercially focused business based in Birmingham City Centre to recruit an FP&A Analyst. This is a fantastic opportunity to join a forward-thinking finance team where you ll play a key role in driving insight, performance, and strategic decision-making. This FP&A Analyst role would suit a commercially minded finance professional who enjoys getting under the skin of the numbers and influencing stakeholders across the business. The Role: As FP&A Analyst, you ll be responsible for delivering high-quality analysis and supporting the business with forward-looking insight. Key responsibilities will include: Supporting the budgeting and forecasting processes Delivering insightful financial analysis on performance, trends, and key drivers Building and enhancing financial models to support decision-making Partnering with non-finance stakeholders to provide commercial insight Supporting month-end reporting with variance analysis and commentary Driving continuous improvement across FP&A processes and reporting About You: You will be a qualified accountant (ACA / ACCA / CIMA) or equivalent experience Strong FP&A or commercial finance experience Confident communicator, able to influence and challenge stakeholders Advanced Excel skills (experience with modelling highly desirable) Proactive, inquisitive and commercially aware mindset What s on Offer as the FP&A Analyst: Salary circa £65,000 per annum, depending on experience Hybrid working model Exposure to senior stakeholders and strategic decision-making A collaborative, ambitious finance team If you re looking for a role where you can make a real impact and develop your career within a commercially driven environment, we d love to hear from you.

Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Returns Administrator/Receptionist to join their well-established team. This is a diverse, dual-role position, combining front-of-house responsibilities with key administrative support for the returns process. It is ideally suited to a highly organised, professional individual who thrives in a varied role and enjoys both customer interaction and detailed administrative work. Salary is between £26,000 to £28,000 depending on experience. Hours of work are 9:30am to 5:30pm Monday to Friday. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. Your duties will include: Returns Administration: Accurately process debit notes and credits using internal systems Manage and respond to returns-related queries via a shared inbox Investigate discrepancies including pricing, mis-picks, and debit queries Liaise with internal departments, external sales teams, and logistics providers to coordinate returns and collections Maintain accurate records through scanning and archiving documentation Monitor and report on outstanding returns and proactively follow up on open cases Support Credit Control in resolving return-related payment queries Provide general administrative support to the wider Customer Service team Reception & Front of House: Act as the first point of contact for all visitors and incoming calls Operate a busy multi-line switchboard, directing calls efficiently Ensure all visitors are welcomed professionally and adhere to site procedures Maintain meeting rooms and front-of-house areas to a high standard Manage incoming and outgoing post Oversee office supplies, including refreshments and essential equipment Support general administrative tasks across the business as required The successful candidate will demonstrate: Previous experience within a customer service and/or administrative role (essential) Prior reception or front-of-house experience (desirable) Proficiency in Microsoft Office, particularly Outlook and Excel Experience using ERP systems (e.g. Sage or similar) A professional, approachable, and confident manner Excellent communication skills, both written and verbal Strong organisational skills with the ability to prioritise effectively High levels of accuracy and attention to detail A proactive, solution-focused approach with the ability to use initiative

We're partnering with a high-performing, commercially focused business based in Birmingham City Centre to recruit an FP&A Analyst. This is a fantastic opportunity to join a forward-thinking finance team where you'll play a key role in driving insight, performance, and strategic decision-making. This FP&A Analyst role would suit a commercially minded finance professional who enjoys getting under the skin of the numbers and influencing stakeholders across the business. The Role: As FP&A Analyst, you'll be responsible for delivering high-quality analysis and supporting the business with forward-looking insight. Key responsibilities will include: Supporting the budgeting and forecasting processes Delivering insightful financial analysis on performance, trends, and key drivers Building and enhancing financial models to support decision-making Partnering with non-finance stakeholders to provide commercial insight Supporting month-end reporting with variance analysis and commentary Driving continuous improvement across FP&A processes and reporting About You: You will be a qualified accountant (ACA / ACCA / CIMA) or equivalent experience Strong FP&A or commercial finance experience Confident communicator, able to influence and challenge stakeholders Advanced Excel skills (experience with modelling highly desirable) Proactive, inquisitive and commercially aware mindset What's on Offer as the FP&A Analyst: Salary circa £65,000 per annum, depending on experience Hybrid working model Exposure to senior stakeholders and strategic decision-making A collaborative, ambitious finance team If you're looking for a role where you can make a real impact and develop your career within a commercially driven environment, we'd love to hear from you.

Our client, a long-established and growing manufacturing organisation based in Tamworth, is seeking an experienced Facilities Coordinator to join a busy Facilities team. This is an excellent opportunity for an individual who thrives in a varied, fast-paced environment and enjoys taking ownership of administrative and coordination responsibilities across multiple operational areas. Salary is up to £29,000 depending on experience. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. As Facilities Coordinator, you will play a key role in supporting the smooth running of facilities operations, with responsibility spanning fleet administration, waste management, utilities coordination, and contractor compliance. You will act as a central point of contact for internal teams, suppliers, contractors, and drivers, ensuring processes are accurately maintained and service standards are upheld. Your Key Responsibilities include: Fleet Administration Manage incoming vehicle post, scanning, filing, and email correspondence Issue and track driver fines, ensuring timely resolution and payment follow-up Support delivery and preparation of vehicles for new drivers Act as a key contact for drivers, insurers, and lease providers Coordinate accident reporting and liaise with insurers Review fleet invoice costs against internal reporting data Monitor mileage usage and implement required changes Arrange foreign travel permissions via lease companies Carry out vehicle inspections Book and manage pool car usage Waste Management Maintain accurate records of Waste Transfer Notes Collate and report waste volumes per contractor Ensure supplier certifications and accreditations remain current Liaise with waste providers regarding missed or failed collections Maintain up-to-date waste contractor records and documentation Utilities Management Input and process utility bill data accurately Verify billing accuracy and resolve discrepancies with suppliers Act as a point of contact for meter readings Liaise directly with utility providers where required Contractor Coordination Maintain contractor insurance and licence records Manage contractor induction logs and site access documentation Schedule and coordinate maintenance works and service appointments Arrange repairs to fixtures and fittings Conduct site inductions for contractors General Duties Provide general administrative support to the Facilities team Support ad hoc departmental requirements as needed As the Facilities Coordinator, you will have: Previous experience working with utility providers and contracts Experience in fleet operations Exposure to facilities or contractor management environments High attention to detail and accuracy Strong communication skills with confidence liaising with suppliers and colleagues Excellent organisational and prioritisation abilities Proven administrative experience Proficient in Microsoft Office (Excel, Outlook, etc.) Problem-solving capability Full UK Driving Licence Understanding of ISO 14001 environmental standards

The Role - Residential Concierge We are seeking a hardworking and reliable individual to work at a luxury residential development in Leatherhead.This is a full-time permanent role working 40 hours a week, which will include 2 out of every 4 Saturdays with a day off in the week in lieu. Working hours are: 8.30am to 5.30pm or 9am to 6pm on weekdays, 9am to 5pm on Saturdays. Salary is £27-28k depending upon experience. What's in it for you as Residential Concierge? A competitive salary A positive and fun working culture in a luxury environment Genuine career progression potential Opportunity to learn new skills Opportunity to work with a leading company Central location with easy transport links What will you be doing as a Residential Concierge? Welcome residents, guests and contractors with a warm, professional approach, ensuring a positive first impression and a welcoming environment for residents. Proactively manage visitor access, parcel deliveries and amenity bookings, maintaining high standards of service and security. Assist residents with queries about facilities, the local area and any local events, offering helpful recommendations and support. Oversee resident move-ins and move-outs, liaising with other teams to guarantee a seamless experience. Carry out regular checks on cleanliness, safety and building standards, promptly reporting and following up on issues. Ensure smooth handovers between shifts and contribute to continual improvements in resident services. What are we looking for in our Residential Concierge? A genuine passion for providing excellent customer service Experience in a customer-facing 'front of house' role. Confidence in dealing with a wide range of people Able to multitask and handle multiple priorities Good command of English, both written and verbal. Able to deal sensitively and effectively with queries and complaints Able to work under pressure and proactively take initiative INDLS If this sounds like the right role for you and you have the relevant experience, then please APPLY NOW with a copy of your CV!