PropRec

Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Returns Administrator/Receptionist to join their well-established team. This is a diverse, dual-role position, combining front-of-house responsibilities with key administrative support for the returns process. It is ideally suited to a highly organised, professional individual who thrives in a varied role and enjoys both customer interaction and detailed administrative work. Salary is between £26,000 to £28,000 depending on experience. Hours of work are 9:30am to 5:30pm Monday to Friday. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. Your duties will include: Returns Administration: Accurately process debit notes and credits using internal systems Manage and respond to returns-related queries via a shared inbox Investigate discrepancies including pricing, mis-picks, and debit queries Liaise with internal departments, external sales teams, and logistics providers to coordinate returns and collections Maintain accurate records through scanning and archiving documentation Monitor and report on outstanding returns and proactively follow up on open cases Support Credit Control in resolving return-related payment queries Provide general administrative support to the wider Customer Service team Reception & Front of House: Act as the first point of contact for all visitors and incoming calls Operate a busy multi-line switchboard, directing calls efficiently Ensure all visitors are welcomed professionally and adhere to site procedures Maintain meeting rooms and front-of-house areas to a high standard Manage incoming and outgoing post Oversee office supplies, including refreshments and essential equipment Support general administrative tasks across the business as required The successful candidate will demonstrate: Previous experience within a customer service and/or administrative role (essential) Prior reception or front-of-house experience (desirable) Proficiency in Microsoft Office, particularly Outlook and Excel Experience using ERP systems (e.g. Sage or similar) A professional, approachable, and confident manner Excellent communication skills, both written and verbal Strong organisational skills with the ability to prioritise effectively High levels of accuracy and attention to detail A proactive, solution-focused approach with the ability to use initiative

A Residential Property Managing agent is looking for a Maintenance Operative to join their team in West London. This will be a full time permanent role, Monday - Friday 9am till 5:30pm paying a salary of up to £34K per annum depending on experience. You will be required to work the odd Saturdays occasional but you will receive a day off in the week for any Saturday worked. What s in it for you as a Maintenance Operative: An excellent career progression A fantastic working environment An opportunity to improve your skill set What will you be doing as a Maintenance Operative: Support the Maintenance Manager to ensure that rooms meet health / safety and maintenance standards. Conduct daily maintenance and repair work. Building patrols Coordination of planned maintenance Testing of fire alarms, apartment equipment, minor repairs, and other repair work that does not require a qualified specialist Painting and other minor decorating tasks Liaising with contractors Deliver exceptional customer service on a daily basis to residents while carrying out tasks The ideal candidate will be: Experienced in a similar position within the Maintenance industry Ability to work on their own initiative and as part of a team Excellent customer service skills Strong communication skills Ability to work under pressure Good verbal and written English skills are essential for this role

Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Returns Coordinator to join their well-established team. You will take ownership of debit and returns processes, ensuring smooth resolution of queries while delivering excellent internal and external service. Salary is up to £26,000 depending on experience. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays - Holidays increase with service to 25 days plus Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. Your key responsibilities include: Coordinate debit entries and credits accurately within the ERP system Enter all debit notes (emailed and posted) promptly and accurately Monitor and manage the Returns inbox, ensuring all queries are handled efficiently Run credits from the ERP system and ensure correct documentation Scan and archive debits and supporting paperwork Manage incoming debit queries (internal and external) via phone and email Liaise with Carriers, Quality, Admin and Customer Service teams to organise collection of faulty goods Work closely with Customer Service and Sales teams on stock cleanse debits and compensating orders Investigate mis-picks and pricing discrepancies in collaboration with relevant departments Coordinate faulty returns and liaise with Quality for fault testing Handle POD (Proof of Delivery) requests from carriers Work with Credit Control to resolve returns impacting invoice payments Proactively chase outstanding returns and queries to meet targets and deadlines Produce reports, maintain accurate log histories and track outstanding debits Assist with switchboard overflow and provide cover/support across the wider Customer Service/Admin team when required As the Returns Coordinator, you will have: Previous experience in a busy Customer Service, Returns or Administration role preferred Working knowledge of Word, Outlook, Excel and ERP systems (P21 experience advantageous) Confidence handling phone and email enquiries professionally Highly efficient with exceptional attention to detail A strong communicator, both written and verbal Comfortable working in a fast-paced, high-volume environment Able to work independently while contributing positively to a team Skilled at managing time, prioritising tasks and meeting deadline

Development Manager About the role Development Manager We are seeking a Development Manager to lead the day-to-day operations at a large and vibrant mixed-use development central Reading. This is an exciting opportunity to take ownership of a substantial estate comprising luxury apartments across 14 acres, alongside some commercial units. The development is part of a wider regeneration scheme with future phases nearby also set to fall within the portfolio. As Development Manager, you ll lead the on-site team and oversee operations, compliance, and service delivery, ensuring residents and occupiers receive an exceptional experience while maintaining high standards across the estate. What s in it for you as Development Manager? 25 days annual leave + bank holidays, increasing with service Pension scheme Sponsored training and professional membership with The Property Institute Healthcare cash plan Cycle to Work scheme Annual company awards and recognition events Clear opportunities for career progression within a fast-growing company aiming to manage 35,000+ homes by 2030 You ll also be joining a company known for strong customer satisfaction and a collaborative culture built around strong core values. What will you be doing as Development Manager? In this role, you ll have overall responsibility for the effective and efficient management of the development, ensuring high service standards and strong operational performance. Key responsibilities include: Leading and motivating the on-site team, including concierge, maintenance staff and contractors Overseeing health & safety compliance, risk management and planned preventative maintenance (PPM) programmes Managing service contracts, procurement and supplier performance to ensure value for money Supporting mobilisation processes and ensuring systems, processes and documentation are completed accurately Maintaining strong relationships with residents, clients, commercial tenants and stakeholders Monitoring budgets and service charge expenditure (c. £1.85m across multiple schedules) Producing reports, tracking compliance and driving improvements where required Ensuring excellent customer engagement and resident satisfaction What experience is required as Development Manager? We re looking for a confident and organised property professional who can manage complex developments and lead high-performing teams. Ideally you will have: Experience managing large residential or mixed-use developments Strong knowledge of health & safety, compliance and risk management within property or estate management Experience managing on-site teams and contractors Understanding of service charge budgets and financial management Experience with major works, compliance programmes or mobilisation processes (desirable) Excellent communication and stakeholder management skills A proactive, detail-focused approach aligned with POD s values If you re looking for a role where you can take ownership of a high-profile development and grow with an ambitious, people-focused organisation, please apply today.

The Role - Residential Concierge We are seeking a hardworking and reliable individual to work at a luxury residential development in Leatherhead.This is a full-time permanent role working 40 hours a week, which will include 2 out of every 4 Saturdays with a day off in the week in lieu. Working hours are: 8.30am to 5.30pm or 9am to 6pm on weekdays, 9am to 5pm on Saturdays. Salary is £27-28k depending upon experience. What's in it for you as Residential Concierge? A competitive salary A positive and fun working culture in a luxury environment Genuine career progression potential Opportunity to learn new skills Opportunity to work with a leading company Central location with easy transport links What will you be doing as a Residential Concierge? Welcome residents, guests and contractors with a warm, professional approach, ensuring a positive first impression and a welcoming environment for residents. Proactively manage visitor access, parcel deliveries and amenity bookings, maintaining high standards of service and security. Assist residents with queries about facilities, the local area and any local events, offering helpful recommendations and support. Oversee resident move-ins and move-outs, liaising with other teams to guarantee a seamless experience. Carry out regular checks on cleanliness, safety and building standards, promptly reporting and following up on issues. Ensure smooth handovers between shifts and contribute to continual improvements in resident services. What are we looking for in our Residential Concierge? A genuine passion for providing excellent customer service Experience in a customer-facing 'front of house' role. Confidence in dealing with a wide range of people Able to multitask and handle multiple priorities Good command of English, both written and verbal. Able to deal sensitively and effectively with queries and complaints Able to work under pressure and proactively take initiative INDLS If this sounds like the right role for you and you have the relevant experience, then please APPLY NOW with a copy of your CV!