JAC Recruitment

ITOC Support Engineer Business: Information Technology Company Location: Dockland Salary: 33,300 GBP/ year Office working All of the applicants must have an eligible visa for working in the UK. Job description As a 24x7 shift engineer at IT Operation Centre (ITOC), act as the 1st and 2nd level support and play a crucial role in early recovery of Network / Mobile services / IOT services /customers' services in the event of faults and trouble. Carry out a variety of technical tasks to meet or exceed customers' expectation by liaising with vendors, carriers, Mobile Operators, third-parties, and other related organisations. Contribute in delivering new services and products from an operational perspective. Execute tasks assigned by the Line Manager and contribute to building a strong team. All tasks must be delivered in a professional and timely manner to ensure customer satisfaction Requirements Knowledge and proficiency in MS Office Excel, Word, PowerPoint and Visio. Knowledge and proficiency in maintenance and installation of network infrastructure, security, server or virtualization. Fluent English language skills required (verbal and written). Ability to investigate and source answers to various service portals, ticket, email and telephone enquiries. Proven customer service and facing experience, at all customer levels. Flexible approach, able to work outside of normal working hours when requested. Strong time management/multi tasking & organisational skills .Good communication with customers, colleagues and related 3rd party vendors. A valid CCNP/CCNA, JNCIP certification, IoT /mobile networking experience will be an advantage. Significant experience in implementing and troubleshooting network or PC/server throughout OSI 7 layers. Strong work ethic and reliable time keeping and attendance. Ad hoc requests from your Line Manager.

Job Summary We are seeking a motivated and dynamic Bilingual Sales Representative to join our team. The ideal candidate will be fluent in Japanese, German and English, enabling effective communication with a diverse clientele. This role involves engaging with customers, understanding their needs, and providing tailored solutions to enhance their experience. As a key member of our sales team, you will contribute to the growth of our business while building strong relationships with clients. Duties Engage with customers in both English and a second language to understand their needs and provide appropriate product recommendations. Develop and maintain relationships with new and existing clients to drive sales growth. Conduct product demonstrations and presentations to showcase features and benefits effectively. Collaborate with the sales team to achieve individual and team targets. Maintain accurate records of customer interactions and sales activities in the CRM system. Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring client satisfaction. Stay updated on product knowledge, industry trends, and competitor offerings to effectively position our products in the market. Requirements Fluency in German, English and Japanese. Proven experience in a sales role or customer service environment is preferred. Strong communication skills, both verbal and written, with the ability to engage effectively with diverse audiences. Excellent interpersonal skills with a focus on building rapport and trust with clients. Ability to work independently as well as collaboratively within a team environment. Proficiency in using CRM software and other sales tools is advantageous. A proactive approach to problem-solving and a strong desire to meet or exceed sales targets. If you are passionate about sales, enjoy working with people from various backgrounds, and have the skills we are looking for, we would love to hear from you! Job Types: Full-time, Fixed term contract Contract length: 12 months Pay: 33,000.00- 43,000.00 per year

Job Summary We are seeking a motivated and dynamic Bilingual Sales Representative to join our team. The ideal candidate will be fluent in Japanese, French and English, enabling effective communication with a diverse clientele. This role involves engaging with customers, understanding their needs, and providing tailored solutions to enhance their experience. As a key member of our sales team, you will contribute to the growth of our business while building strong relationships with clients. Duties Engage with customers in both English and a second language to understand their needs and provide appropriate product recommendations. Develop and maintain relationships with new and existing clients to drive sales growth. Conduct product demonstrations and presentations to showcase features and benefits effectively. Collaborate with the sales team to achieve individual and team targets. Maintain accurate records of customer interactions and sales activities in the CRM system. Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring client satisfaction. Stay updated on product knowledge, industry trends, and competitor offerings to effectively position our products in the market. Requirements Fluency in French, English and Japanese. Proven experience in a sales role or customer service environment is preferred. Strong communication skills, both verbal and written, with the ability to engage effectively with diverse audiences. Excellent interpersonal skills with a focus on building rapport and trust with clients. Ability to work independently as well as collaboratively within a team environment. Proficiency in using CRM software and other sales tools is advantageous. A proactive approach to problem-solving and a strong desire to meet or exceed sales targets. If you are passionate about sales, enjoy working with people from various backgrounds, and have the skills we are looking for, we would love to hear from you! Job Types: Full-time, Fixed term contract Contract length: 12 months Pay: 33,000.00- 43,000.00 per year