collaborate recruitment

OPERATIONS CO-ORDINATOR: 12 month fixed term contract based in High Wycombe Are you an experienced Customer Service Administrator , Operations Coordinator or Administrator who enjoys delivering exceptional customer service and keeping operations running smoothly? We are looking for an organised, proactive and customer-focused Operations and Membership Co-Ordinator to join our clients head office team, in High Wycombe. This is a varied role where you will support customers and colleagues, by managing memberships, payments, customer enquiries, complaints and operational administration. If you enjoy solving problems, building relationships and delivering outstanding customer experiences, we would love to hear from you. KEY RESPONSIBILITIES OF THE OPERATIONS AND MEMBERSHIP CO-ORDINATOR: As an Operations & Membership Coordinator, you will play a key role in delivering excellent customer service while supporting the day-to-day operational running of our growing network. Supporting customers with membership enquiries, account administration and setting up Direct Debit payment plans. Managing customer enquiries relating to memberships, payments, use of the payment portal, and account changes. Supporting Direct Debit collection processes, payment administration and reporting. Handling customer complaints professionally, investigating issues and working towards positive resolutions. Guiding customers through the membership cancellation and leavers process. Building strong working relationships with internal stakeholders and supporting them with operational queries. Responding to customer and internal stakeholder inquiries via telephone, email and social media within agreed service levels. Supporting compliance processes, including DBS administration and safeguarding requirements. Maintaining accurate customer records using internal systems and CRM software. Producing reports and ensuring operational administration is completed accurately and on time. Working collaboratively with colleagues to continuously improve processes and customer service. THE IDEAL CANDIDATE: We are keen to speak to candidates with experience in positions such as: Customer Serice Administrator / Support Membership Coordinator Operations Coordinator Customer Experience Executive Office Administrator Service Delivery Coordinator Finance Administrator Accounts Administrator Excellent communication skills with the confidence to deal with customers by telephone and email. Strong organisational skills with excellent attention to detail. Experience of maintaining accurate records and managing multiple tasks. A calm, professional approach when handling customer complaints or difficult situations. Excellent stakeholder management and relationship-building skills. The ability to work both independently and as part of a collaborative team. Strong Microsoft Office skills. Experience of working with multiple systems / software (CRM, payment portals etc.) Desirable experience It would be beneficial if you have experience with: Microsoft Dynamics CRM (or similar) Direct Debit administration Payment processing or financial administration Compliance or safeguarding / DBS checking processes and administration Membership organisations within either Education, leisure or performing arts environments This is a wonderful opportunity to join a supportive organisation where you will be given sufficient training. BENEFITS AND PACKAGE ON OFFER: 12 month Fixed term contract Full time hours with flexibility to work between the hours of 8am and 6pm. HYBRID work arrangements, once trained Free parking on site 24 days holiday, plus bank holidays Pension Free snacks and drinks daily Social events and a friendly work environment

12 month fixed term contract Full time hours (flexible start / finish time) & HYBRID Option once trained. Strong administration, customer service and systems experience OPERATIONS CO-ORDINATOR: 12 month fixed term contract based in High Wycombe Are you an experienced Customer Service Administrator , Operations Coordinator or Administrator who enjoys delivering exceptional customer service and keeping operations running smoothly? We are looking for an organised, proactive and customer-focused Operations and Membership Co-Ordinator to join our clients head office team, in High Wycombe. This is a varied role where you will support customers and colleagues, by managing memberships, payments, customer enquiries, complaints and operational administration. If you enjoy solving problems, building relationships and delivering outstanding customer experiences, we would love to hear from you. KEY RESPONSIBILITIES OF THE OPERATIONS AND MEMBERSHIP CO-ORDINATOR: As an Operations & Membership Coordinator, you will play a key role in delivering excellent customer service while supporting the day-to-day operational running of our growing network. Supporting customers with membership enquiries, account administration and setting up Direct Debit payment plans. Managing customer enquiries relating to memberships, payments, use of the payment portal, and account changes. Supporting Direct Debit collection processes, payment administration and reporting. Handling customer complaints professionally, investigating issues and working towards positive resolutions. Guiding customers through the membership cancellation and leavers process. Building strong working relationships with internal stakeholders and supporting them with operational queries. Responding to customer and internal stakeholder inquiries via telephone, email and social media within agreed service levels. Supporting compliance processes, including DBS administration and safeguarding requirements. Maintaining accurate customer records using internal systems and CRM software. Producing reports and ensuring operational administration is completed accurately and on time. Working collaboratively with colleagues to continuously improve processes and customer service. THE IDEAL CANDIDATE: We are keen to speak to candidates with experience in positions such as: Customer Serice Administrator / Support Membership Coordinator Operations Coordinator Customer Experience Executive Office Administrator Service Delivery Coordinator Finance Administrator Accounts Administrator Excellent communication skills with the confidence to deal with customers by telephone and email. Strong organisational skills with excellent attention to detail. Experience of maintaining accurate records and managing multiple tasks. A calm, professional approach when handling customer complaints or difficult situations. Excellent stakeholder management and relationship-building skills. The ability to work both independently and as part of a collaborative team. Strong Microsoft Office skills. Experience of working with multiple systems / software (CRM, payment portals etc.) Desirable experience It would be beneficial if you have experience with: Microsoft Dynamics CRM (or similar) Direct Debit administration Payment processing or financial administration Compliance or safeguarding / DBS checking processes and administration Membership organisations within either Education, leisure or performing arts environments This is a wonderful opportunity to join a supportive organisation where you will be given sufficient training. BENEFITS AND PACKAGE ON OFFER: 12 month Fixed term contract Full time hours with flexibility to work between the hours of 8am and 6pm. HYBRID work arrangements, once trained Free parking on site 24 days holiday, plus bank holidays Pension Free snacks and drinks daily Social events and a friendly work environment

This is an exciting opportunity for a Digital Marketing Executive to join an established marketing team, within a Buckinghamshire based organisation. The ideal digital marketing executive will have a strong all round digital marketing background, a creative mindset and strong data and analytical skills. The Digital Marketing Role will encompass the management of multi-channel campaigns, paid and organic social strategies, and will require you to work directly with clients and internal stakeholders, to deliver outstanding marketing solutions. With a strong focus on ROI, quality, and collaboration, you will work closely with your marketing peers, but also oversee 1 colleague, to support their workload and progression within the marketing team. This is a full time position, but our client offers hybrid working from the onset, with 1 - 2 days in their lovely offices, in Bourne End, Buckinghamshire. Key Responsibilities of the Digital Marketing Executive: Digital Marketing: Develop and deliver digital marketing strategies and associated projects, within a fast paced ever changing environment Plan and execute professional, engaging integrated marketing campaigns across both paid and organic social, landing pages, email and other channels Develop the social media strategy and manage significant social budgets, with a focus on compliance, and ROI. Campaign Analytics: Analyse campaign performance to optimise ROI and improve overall customer experience and engagement Collaborate with both internal and external stakeholders to deliver high quality, innovative marketing material Project Management - work with internal stakeholders to deliver projects, managing timelines etc. Work directly with colleagues in the wider marketing and digital media team, and oversee the workload of one colleague, as required. Take an active part in creative marketing initiatives, with some basic design work (Canva) Develop and manage partnership relationships with external parties and suppliers. Skills and Experience required: The successful marketer will have a Marketing, or associated Degree and a minimum of 3 - 5 years experience in a similar level position. Confidence to manage large paid social budgets Analytical and data driven with a focus on ROI Excellent attention to detail, and confidence to work across multiple projects and deadlines - essential Genuine passion for social media, with a creative flair Project Management experience - ideal, as you will be involved in various marketing related projects and other initiatives Our client is offering a competitive salary and excellent benefits package: Salary up to £40k Opportunity to earn an annual bonus 25 days holiday, plus additional leave during the Christmas shut down period. Private medical insurance (after probation) Additional benefits, including days off for professional development, charitable work etc. Regular team socials Working alongside other dedicated, driven individuals within a family friendly, flexible organisation. For more information about this role, or to apply, please contact Joy Bruce at Collaborate Recruitment.