CUSTOMER SERVICE ADVISOR JOB SUMMARY: Our client is looking for an experienced Administrator / Customer Service Advisor to join their friendly, close knit team in Ringwood. Whilst specific industry experience is not essential, ideally, the successful candidate will have some experience of working in a professional services environment such as Insurance / Financial Services / Legal. On the job training and support will be provided but it is important that you are a confident communicator who is not afraid of interacting with customers, and you are comfortable learning new systems, as you will be working on various inhouse systems / platforms on a daily basis. CUSTOMER SERVICE ADVISOR KEY RESPONSIBILITIES: Handling customer enquiries relating to online quotations / new sales - both over the phone, via email and online chat. Taking inbound calls from existing customers to support with a variety of queries from mid term adjustments, end of term renewals, pricing changes, change of personal circumstances / details etc. Updating customer records and managing the internal database to ensure that all administration tasks are compliant Liaising with customers / third party partners over the telephone and via email Liaising with internal colleagues across the business, on a regular basis Inputting new customer details, updating records and sending out follow up paperwork as required Monitoring on the online chat function - training will be provided, but it would be ideal if you have previous experience of online chat. Ensuring you are compliant during all communications and processes, and record relevant information, to ensure that databases are up to date with the correct customer information SKILLS, QUALIFICATIONS / EXPERIENCE REQUIRED Previous experience of working within a customer service or administration role in a professional services environment would be ideal, as it will support a smoother transition into this role. Excellent communication skills and the confidence to speak to people over the phone, as well as via email and online chat. Strong administration skills and experience of working with Microsoft office and other in-house packages A team player who is willing to go the extra mile, but can also work on their own as required You will need to be an organised multitasker, who can work well within a fast paced, changing environment. Our client prides themselves on their supportive and consultative service provided to all customers and are looking for someone with a professional outlook and the ability to learn and develop new skills, within a very busy, but collaborative environment. Excellent benefits on offer, including: Competitive annual salary : Up to £30K, depending on experience Free onsite parking Hybrid working (after training / probation period) Full training and ongoing support, to enable career progression (paid for courses / training opportunities) Hours: Full time, Monday to Friday 25 days holiday - increase with service Annual bonus incentive Enhanced Company Pension Death in service plan, Life cover Opportunity to benefit from additional benefits in time, including electric vehicle salary sacrifice / discounted products / health cash plan / cycle to work scheme) Other benefits to be discussed at application stage. For more information about this role, or to apply, please get in touch with Joy Bruce at Collaborate Recruitment. We look forward to hearing from you.
Mar 19, 2026
Full time
CUSTOMER SERVICE ADVISOR JOB SUMMARY: Our client is looking for an experienced Administrator / Customer Service Advisor to join their friendly, close knit team in Ringwood. Whilst specific industry experience is not essential, ideally, the successful candidate will have some experience of working in a professional services environment such as Insurance / Financial Services / Legal. On the job training and support will be provided but it is important that you are a confident communicator who is not afraid of interacting with customers, and you are comfortable learning new systems, as you will be working on various inhouse systems / platforms on a daily basis. CUSTOMER SERVICE ADVISOR KEY RESPONSIBILITIES: Handling customer enquiries relating to online quotations / new sales - both over the phone, via email and online chat. Taking inbound calls from existing customers to support with a variety of queries from mid term adjustments, end of term renewals, pricing changes, change of personal circumstances / details etc. Updating customer records and managing the internal database to ensure that all administration tasks are compliant Liaising with customers / third party partners over the telephone and via email Liaising with internal colleagues across the business, on a regular basis Inputting new customer details, updating records and sending out follow up paperwork as required Monitoring on the online chat function - training will be provided, but it would be ideal if you have previous experience of online chat. Ensuring you are compliant during all communications and processes, and record relevant information, to ensure that databases are up to date with the correct customer information SKILLS, QUALIFICATIONS / EXPERIENCE REQUIRED Previous experience of working within a customer service or administration role in a professional services environment would be ideal, as it will support a smoother transition into this role. Excellent communication skills and the confidence to speak to people over the phone, as well as via email and online chat. Strong administration skills and experience of working with Microsoft office and other in-house packages A team player who is willing to go the extra mile, but can also work on their own as required You will need to be an organised multitasker, who can work well within a fast paced, changing environment. Our client prides themselves on their supportive and consultative service provided to all customers and are looking for someone with a professional outlook and the ability to learn and develop new skills, within a very busy, but collaborative environment. Excellent benefits on offer, including: Competitive annual salary : Up to £30K, depending on experience Free onsite parking Hybrid working (after training / probation period) Full training and ongoing support, to enable career progression (paid for courses / training opportunities) Hours: Full time, Monday to Friday 25 days holiday - increase with service Annual bonus incentive Enhanced Company Pension Death in service plan, Life cover Opportunity to benefit from additional benefits in time, including electric vehicle salary sacrifice / discounted products / health cash plan / cycle to work scheme) Other benefits to be discussed at application stage. For more information about this role, or to apply, please get in touch with Joy Bruce at Collaborate Recruitment. We look forward to hearing from you.
OFFICE ADMINISTRATOR Salary: Up to £27,000pa Location: Full time office-based role based in Iver, Buckinghamshire Our client is a well-established, specialist services business with a strong reputation for quality, compliance and long-standing client relationships across their industry. They support a wide range of commercial clients and pride themselves on professionalism, accuracy and high standards. They are now looking for a conscientious and reliable Administrator to join their friendly, office-based team. This is a fantastic opportunity for a highly organised, computer-literate individual who enjoys being at the heart of a business, supporting senior management and ensuring everything runs smoothly behind the scenes. This role can be offered on a full-time (35 hours per week) or part-time basis, although full-time is preferred due to the opportunity to blend wider administrative and accounts support into the position (full training will be provided for the right candidate). Working Hours: 9am 5pm, Monday to Friday (1-hour for lunch). Part-time hours can be considered for the right person. Salary: £14.50 per hour (depending on experience) Reporting into the Directors and Office Manager, you will provide comprehensive administrative support across the business, with a strong focus on document production, filing systems and general office coordination. ADMINISTRATOR KEY RESPONSIBILITIES: As an Administrator, you will play a central role in maintaining accurate records, producing professional documentation and supporting the wider management team. You will work closely with the Directors and Office Manager, ensuring documentation is produced to a high standard and internal systems remain organised and compliant. Typing quotations, letters, risk assessments, method statements and sample reports Producing correspondence on behalf of the Director and Management Team for client issue Maintaining and updating electronic and manual filing systems Creating new file records and assigning identification codes Retrieving and managing documentation in response to authorised requests Modifying and improving filing systems where required Conducting periodic file inspections to ensure accuracy and compliance Sorting and classifying documentation in line with company procedures Designing and maintaining forms linked to filing systems Managing incoming documentation and allocating correctly Applying for security clearances for staff on specific contracts Ordering uniforms for site staff within agreed budgets Supporting Health & Safety compliance alongside management Providing holiday and sickness cover within the office team General office administration including telephone, email and photocopying Full training will be provided across all systems and processes, including specialist software. EXPERIENCE AND SKILLS REQUIRED: 1 2 years administrative experience preferred Positive, proactive attitude with a willingness to learn and develop Strong aptitude for picking up new systems and processes quickly Strong working knowledge of Outlook, Word and Excel Excellent written and spoken English Confident typing and document formatting skills Highly organised with strong attention to detail Professional, positive personality with a proactive approach Comfortable working within a small, close-knit office team Ability to manage multiple tasks and prioritise effectively DESIRABLE SKILLS AND EXPERIENCE : • Sage • Eque2 (full training provided) • Experience within a technical or compliance-led services business would be advantageous WHAT S ON OFFER: Competitive salary (up to £27k full-time) 35 hours per week (flexible/negotiable for the right candidate) 30 days annual leave (inclusive of bank holidays and shutdown) Company pension scheme Parking permit provided Modern office, with fully equipped kitchen area Supportive, friendly, small-team environment Opportunity to expand into accounts administration This is an excellent opportunity for an organised, personable Administrator to join a stable, growing business where your contribution will genuinely make a difference. If you re looking for a varied administrative role within a friendly, professional environment, we would love to hear from you! Contact Carla at Collaborate Recruitment for more details or apply today.
Mar 19, 2026
Full time
OFFICE ADMINISTRATOR Salary: Up to £27,000pa Location: Full time office-based role based in Iver, Buckinghamshire Our client is a well-established, specialist services business with a strong reputation for quality, compliance and long-standing client relationships across their industry. They support a wide range of commercial clients and pride themselves on professionalism, accuracy and high standards. They are now looking for a conscientious and reliable Administrator to join their friendly, office-based team. This is a fantastic opportunity for a highly organised, computer-literate individual who enjoys being at the heart of a business, supporting senior management and ensuring everything runs smoothly behind the scenes. This role can be offered on a full-time (35 hours per week) or part-time basis, although full-time is preferred due to the opportunity to blend wider administrative and accounts support into the position (full training will be provided for the right candidate). Working Hours: 9am 5pm, Monday to Friday (1-hour for lunch). Part-time hours can be considered for the right person. Salary: £14.50 per hour (depending on experience) Reporting into the Directors and Office Manager, you will provide comprehensive administrative support across the business, with a strong focus on document production, filing systems and general office coordination. ADMINISTRATOR KEY RESPONSIBILITIES: As an Administrator, you will play a central role in maintaining accurate records, producing professional documentation and supporting the wider management team. You will work closely with the Directors and Office Manager, ensuring documentation is produced to a high standard and internal systems remain organised and compliant. Typing quotations, letters, risk assessments, method statements and sample reports Producing correspondence on behalf of the Director and Management Team for client issue Maintaining and updating electronic and manual filing systems Creating new file records and assigning identification codes Retrieving and managing documentation in response to authorised requests Modifying and improving filing systems where required Conducting periodic file inspections to ensure accuracy and compliance Sorting and classifying documentation in line with company procedures Designing and maintaining forms linked to filing systems Managing incoming documentation and allocating correctly Applying for security clearances for staff on specific contracts Ordering uniforms for site staff within agreed budgets Supporting Health & Safety compliance alongside management Providing holiday and sickness cover within the office team General office administration including telephone, email and photocopying Full training will be provided across all systems and processes, including specialist software. EXPERIENCE AND SKILLS REQUIRED: 1 2 years administrative experience preferred Positive, proactive attitude with a willingness to learn and develop Strong aptitude for picking up new systems and processes quickly Strong working knowledge of Outlook, Word and Excel Excellent written and spoken English Confident typing and document formatting skills Highly organised with strong attention to detail Professional, positive personality with a proactive approach Comfortable working within a small, close-knit office team Ability to manage multiple tasks and prioritise effectively DESIRABLE SKILLS AND EXPERIENCE : • Sage • Eque2 (full training provided) • Experience within a technical or compliance-led services business would be advantageous WHAT S ON OFFER: Competitive salary (up to £27k full-time) 35 hours per week (flexible/negotiable for the right candidate) 30 days annual leave (inclusive of bank holidays and shutdown) Company pension scheme Parking permit provided Modern office, with fully equipped kitchen area Supportive, friendly, small-team environment Opportunity to expand into accounts administration This is an excellent opportunity for an organised, personable Administrator to join a stable, growing business where your contribution will genuinely make a difference. If you re looking for a varied administrative role within a friendly, professional environment, we would love to hear from you! Contact Carla at Collaborate Recruitment for more details or apply today.
Are you a commercially driven Product Manager / Account Manager with experience in FMCG, retail or consumer products ? This is a fantastic opportunity to join a product-led, entrepreneurial business where you will have real ownership of key accounts and product ranges, working closely with design, sourcing and manufacturing partners to deliver successful products to market. Our client is a fast-moving business within the FMCG space, supplying globally recognised brands and major retailers. As part of an exciting phase of expansion, they are now looking to hire an additional Product Manager / Account Manager to join their team. The Product Manager / Account Manager, will take ownership of key customer accounts and associated product ranges, managing the full lifecycle from initial concept and product design through to launch, delivery and ongoing commercial growth. You will play a key part in shaping product ranges, driving new product development (NPD), and managing key customer accounts, giving you the chance to make a visible commercial impact within a collaborative and ambitious team. PRODUCT MANAGER KEY RESPONSIBILITIES: Account Management & Customer Ownership: Act as the primary point of contact for key retail and brand customers, developing strong relationships and understanding their commercial and product requirements. • Manage day-to-day communication with buyers and customer teams, ensuring projects, timelines and product launches run smoothly. • Lead customer meetings and range reviews, presenting new product concepts, seasonal collections and commercial proposals. • Identify opportunities to grow existing accounts through new product ideas, line extensions and range optimisation. Product Development & Design Collaboration: Drive new product development (NPD) from concept through to production, working closely with internal design teams and overseas manufacturers. • Translate customer briefs, market insights and trends into commercially viable product concepts and ranges. • Collaborate with design teams to refine product aesthetics, packaging, functionality and specifications to ensure they meet both customer expectations and cost targets. • Oversee product sampling, iterations and approvals, ensuring products meet quality, compliance and performance requirements Range & Lifecycle Management: Take ownership of product ranges within your accounts, ensuring they remain competitive, commercially viable and aligned with market trends. • Manage the critical path from concept to shelf, coordinating timelines across design, sourcing, production and logistics teams. • Monitor product performance and customer feedback to inform future product development and range evolution. Commercial & Margin Management: Manage product costings, pricing structures, margins and forecasting to ensure profitable and sustainable growth. • Work closely with sourcing and operations teams to balance product quality, design and cost efficiency. • Analyse sales performance, commercial data and customer feedback to support account strategy and decision making. Cross-Functional Project Leadership Coordinate with internal teams including design, sourcing, operations, logistics and account support to deliver projects successfully. • Ensure product launches and replenishment programmes run smoothly, with clear communication across all stakeholders. • Maintain visibility of project timelines, proactively managing risks and resolving challenges. Market & Trend Insight: Stay informed on retail trends, consumer behaviour and competitor activity within the FMCG and consumer product markets. • Use market insights to contribute to new product ideas, design direction and account growth opportunities. THE IDEAL CANDIDATE WILL HAVE: Experience in Account Management within FMCG / RETAIL or consumer products • Exposure to retail / general merchandise / gifting / packaging / consumer goods sectors • Experience of managing varied product ranges, and fast-moving product cycles • Strong commercial understanding including margin management, pricing and costings • Experience working on new product development (NPD) or product lifecycle management (ideal but not essential) • Confidence presenting to retail buyers / creative buyers and customer stakeholders • Strong organisational skills and the ability to manage multiple projects simultaneously • Experience working with design teams, sourcing teams or overseas manufacturers (highly desirable) • A proactive, solutions-focused mindset with the confidence to take ownership and drive results BENEFITS: Salary up to £50,000, depending on experience • Bonus scheme • Full-time role based in Ringwood, with hybrid flexibility once established • Opportunity to work within a friendly, collaborative and ambitious team • A chance to join a growing product-led business with strong long-term progression opportunities
Mar 15, 2026
Full time
Are you a commercially driven Product Manager / Account Manager with experience in FMCG, retail or consumer products ? This is a fantastic opportunity to join a product-led, entrepreneurial business where you will have real ownership of key accounts and product ranges, working closely with design, sourcing and manufacturing partners to deliver successful products to market. Our client is a fast-moving business within the FMCG space, supplying globally recognised brands and major retailers. As part of an exciting phase of expansion, they are now looking to hire an additional Product Manager / Account Manager to join their team. The Product Manager / Account Manager, will take ownership of key customer accounts and associated product ranges, managing the full lifecycle from initial concept and product design through to launch, delivery and ongoing commercial growth. You will play a key part in shaping product ranges, driving new product development (NPD), and managing key customer accounts, giving you the chance to make a visible commercial impact within a collaborative and ambitious team. PRODUCT MANAGER KEY RESPONSIBILITIES: Account Management & Customer Ownership: Act as the primary point of contact for key retail and brand customers, developing strong relationships and understanding their commercial and product requirements. • Manage day-to-day communication with buyers and customer teams, ensuring projects, timelines and product launches run smoothly. • Lead customer meetings and range reviews, presenting new product concepts, seasonal collections and commercial proposals. • Identify opportunities to grow existing accounts through new product ideas, line extensions and range optimisation. Product Development & Design Collaboration: Drive new product development (NPD) from concept through to production, working closely with internal design teams and overseas manufacturers. • Translate customer briefs, market insights and trends into commercially viable product concepts and ranges. • Collaborate with design teams to refine product aesthetics, packaging, functionality and specifications to ensure they meet both customer expectations and cost targets. • Oversee product sampling, iterations and approvals, ensuring products meet quality, compliance and performance requirements Range & Lifecycle Management: Take ownership of product ranges within your accounts, ensuring they remain competitive, commercially viable and aligned with market trends. • Manage the critical path from concept to shelf, coordinating timelines across design, sourcing, production and logistics teams. • Monitor product performance and customer feedback to inform future product development and range evolution. Commercial & Margin Management: Manage product costings, pricing structures, margins and forecasting to ensure profitable and sustainable growth. • Work closely with sourcing and operations teams to balance product quality, design and cost efficiency. • Analyse sales performance, commercial data and customer feedback to support account strategy and decision making. Cross-Functional Project Leadership Coordinate with internal teams including design, sourcing, operations, logistics and account support to deliver projects successfully. • Ensure product launches and replenishment programmes run smoothly, with clear communication across all stakeholders. • Maintain visibility of project timelines, proactively managing risks and resolving challenges. Market & Trend Insight: Stay informed on retail trends, consumer behaviour and competitor activity within the FMCG and consumer product markets. • Use market insights to contribute to new product ideas, design direction and account growth opportunities. THE IDEAL CANDIDATE WILL HAVE: Experience in Account Management within FMCG / RETAIL or consumer products • Exposure to retail / general merchandise / gifting / packaging / consumer goods sectors • Experience of managing varied product ranges, and fast-moving product cycles • Strong commercial understanding including margin management, pricing and costings • Experience working on new product development (NPD) or product lifecycle management (ideal but not essential) • Confidence presenting to retail buyers / creative buyers and customer stakeholders • Strong organisational skills and the ability to manage multiple projects simultaneously • Experience working with design teams, sourcing teams or overseas manufacturers (highly desirable) • A proactive, solutions-focused mindset with the confidence to take ownership and drive results BENEFITS: Salary up to £50,000, depending on experience • Bonus scheme • Full-time role based in Ringwood, with hybrid flexibility once established • Opportunity to work within a friendly, collaborative and ambitious team • A chance to join a growing product-led business with strong long-term progression opportunities
This is an exciting opportunity for a Digital Marketing Executive to join an established marketing team, within a Buckinghamshire based organisation. The ideal digital marketing executive will have a strong all round digital marketing background, a creative mindset and strong data and analytical skills. The Digital Marketing Role will encompass the management of multi-channel campaigns, paid and organic social strategies, and will require you to work directly with clients and internal stakeholders, to deliver outstanding marketing solutions. With a strong focus on ROI, quality, and collaboration, you will work closely with your marketing peers, but also oversee 1 colleague, to support their workload and progression within the marketing team. This is a full time position, but our client offers hybrid working from the onset, with 1 - 2 days in their lovely offices, in Bourne End, Buckinghamshire. Key Responsibilities of the Digital Marketing Executive: Digital Marketing: Develop and deliver digital marketing strategies and associated projects, within a fast paced ever changing environment Plan and execute professional, engaging integrated marketing campaigns across both paid and organic social, landing pages, email and other channels Develop the social media strategy and manage significant social budgets, with a focus on compliance, and ROI. Campaign Analytics: Analyse campaign performance to optimise ROI and improve overall customer experience and engagement Collaborate with both internal and external stakeholders to deliver high quality, innovative marketing material Project Management - work with internal stakeholders to deliver projects, managing timelines etc. Work directly with colleagues in the wider marketing and digital media team, and oversee the workload of one colleague, as required. Take an active part in creative marketing initiatives, with some basic design work (Canva) Develop and manage partnership relationships with external parties and suppliers. Skills and Experience required: The successful marketer will have a Marketing, or associated Degree and a minimum of 3 - 5 years experience in a similar level position. Confidence to manage large paid social budgets Analytical and data driven with a focus on ROI Excellent attention to detail, and confidence to work across multiple projects and deadlines - essential Genuine passion for social media, with a creative flair Project Management experience - ideal, as you will be involved in various marketing related projects and other initiatives Our client is offering a competitive salary and excellent benefits package: Salary up to £40k Opportunity to earn an annual bonus 25 days holiday, plus additional leave during the Christmas shut down period. Private medical insurance (after probation) Additional benefits, including days off for professional development, charitable work etc. Regular team socials Working alongside other dedicated, driven individuals within a family friendly, flexible organisation. For more information about this role, or to apply, please contact Joy Bruce at Collaborate Recruitment.
Sep 22, 2025
Full time
This is an exciting opportunity for a Digital Marketing Executive to join an established marketing team, within a Buckinghamshire based organisation. The ideal digital marketing executive will have a strong all round digital marketing background, a creative mindset and strong data and analytical skills. The Digital Marketing Role will encompass the management of multi-channel campaigns, paid and organic social strategies, and will require you to work directly with clients and internal stakeholders, to deliver outstanding marketing solutions. With a strong focus on ROI, quality, and collaboration, you will work closely with your marketing peers, but also oversee 1 colleague, to support their workload and progression within the marketing team. This is a full time position, but our client offers hybrid working from the onset, with 1 - 2 days in their lovely offices, in Bourne End, Buckinghamshire. Key Responsibilities of the Digital Marketing Executive: Digital Marketing: Develop and deliver digital marketing strategies and associated projects, within a fast paced ever changing environment Plan and execute professional, engaging integrated marketing campaigns across both paid and organic social, landing pages, email and other channels Develop the social media strategy and manage significant social budgets, with a focus on compliance, and ROI. Campaign Analytics: Analyse campaign performance to optimise ROI and improve overall customer experience and engagement Collaborate with both internal and external stakeholders to deliver high quality, innovative marketing material Project Management - work with internal stakeholders to deliver projects, managing timelines etc. Work directly with colleagues in the wider marketing and digital media team, and oversee the workload of one colleague, as required. Take an active part in creative marketing initiatives, with some basic design work (Canva) Develop and manage partnership relationships with external parties and suppliers. Skills and Experience required: The successful marketer will have a Marketing, or associated Degree and a minimum of 3 - 5 years experience in a similar level position. Confidence to manage large paid social budgets Analytical and data driven with a focus on ROI Excellent attention to detail, and confidence to work across multiple projects and deadlines - essential Genuine passion for social media, with a creative flair Project Management experience - ideal, as you will be involved in various marketing related projects and other initiatives Our client is offering a competitive salary and excellent benefits package: Salary up to £40k Opportunity to earn an annual bonus 25 days holiday, plus additional leave during the Christmas shut down period. Private medical insurance (after probation) Additional benefits, including days off for professional development, charitable work etc. Regular team socials Working alongside other dedicated, driven individuals within a family friendly, flexible organisation. For more information about this role, or to apply, please contact Joy Bruce at Collaborate Recruitment.
