collaborate recruitment

CUSTOMER SERVICE ADVISOR JOB SUMMARY: Our client is looking for an experienced Administrator / Customer Service Advisor to join their friendly Ringwood based team. Whilst specific industry experience is not essential, it would be ideal if you have worked in a professional services environment such as Insurance / Financial Services / Legal. On the job training and support will be provided but it is important that you are a confident communicator who is not afraid of interacting with customers, and you are comfortable learning new systems, as you will be working on various inhouse systems / platforms on a daily basis. CUSTOMER SERVICE ADVISOR KEY RESPONSIBILITIES: Handling customer enquiries relating to new sales - both over the phone, via email and online chat. Taking inbound calls from existing customers to support with a variety of queries from mid term adjustments, end of term renewals, pricing changes, change of personal circumstances / details etc. Updating customer records and managing the internal database to ensure that all administration tasks are compliant Liaising with customers / third party partners over the telephone and via email Liaising with internal colleagues across the business, on a regular basis Inputting new customer details, updating records and sending out follow up paperwork as required Monitoring on the online chat function - training will be provided, but it would be ideal if you have previous experience of online chat. Ensuring you are compliant during all communications and processes, and record relevant information, to ensure that databases are up to date with the correct customer information SKILLS, QUALIFICATIONS / EXPERIENCE REQUIRED Previous experience of working within a customer service or administration role in a professional services environment would be ideal, as it will support a smoother transition into this role. Excellent communication skills and the confidence to speak to people over the phone, as well as via email and online chat. Strong administration skills and experience of working with Microsoft office and other in-house packages A team player who is willing to go the extra mile, but can also work on their own as required You will need to be an organised multitasker, who can work well within a fast paced, changing environment. Our client prides themselves on their supportive and consultative service provided to all customers and are looking for someone with a professional outlook and the ability to learn and develop new skills, within a very busy, but collaborative environment. Excellent benefits on offer, including: Competitive annual salary : Up to £30K, depending on experience Free onsite parking Hybrid working (after training / probation period) Full training and ongoing support, to enable career progression (paid for courses / training opportunities) Hours: Full time, Monday to Friday 25 days holiday - increase with service Annual bonus incentive Enhanced Company Pension Death in service plan, Life cover Opportunity to benefit from additional benefits in time, including electric vehicle salary sacrifice / discounted products / health cash plan / cycle to work scheme) Other benefits to be discussed at application stage. For more information about this role, or to apply, please get in touch with Joy Bruce at Collaborate Recruitment. We look forward to hearing from you.

This is an exciting opportunity for a Digital Marketing Executive to join an established marketing team, within a Buckinghamshire based organisation. The ideal digital marketing executive will have a strong all round digital marketing background, a creative mindset and strong data and analytical skills. The Digital Marketing Role will encompass the management of multi-channel campaigns, paid and organic social strategies, and will require you to work directly with clients and internal stakeholders, to deliver outstanding marketing solutions. With a strong focus on ROI, quality, and collaboration, you will work closely with your marketing peers, but also oversee 1 colleague, to support their workload and progression within the marketing team. This is a full time position, but our client offers hybrid working from the onset, with 1 - 2 days in their lovely offices, in Bourne End, Buckinghamshire. Key Responsibilities of the Digital Marketing Executive: Digital Marketing: Develop and deliver digital marketing strategies and associated projects, within a fast paced ever changing environment Plan and execute professional, engaging integrated marketing campaigns across both paid and organic social, landing pages, email and other channels Develop the social media strategy and manage significant social budgets, with a focus on compliance, and ROI. Campaign Analytics: Analyse campaign performance to optimise ROI and improve overall customer experience and engagement Collaborate with both internal and external stakeholders to deliver high quality, innovative marketing material Project Management - work with internal stakeholders to deliver projects, managing timelines etc. Work directly with colleagues in the wider marketing and digital media team, and oversee the workload of one colleague, as required. Take an active part in creative marketing initiatives, with some basic design work (Canva) Develop and manage partnership relationships with external parties and suppliers. Skills and Experience required: The successful marketer will have a Marketing, or associated Degree and a minimum of 3 - 5 years experience in a similar level position. Confidence to manage large paid social budgets Analytical and data driven with a focus on ROI Excellent attention to detail, and confidence to work across multiple projects and deadlines - essential Genuine passion for social media, with a creative flair Project Management experience - ideal, as you will be involved in various marketing related projects and other initiatives Our client is offering a competitive salary and excellent benefits package: Salary up to £40k Opportunity to earn an annual bonus 25 days holiday, plus additional leave during the Christmas shut down period. Private medical insurance (after probation) Additional benefits, including days off for professional development, charitable work etc. Regular team socials Working alongside other dedicated, driven individuals within a family friendly, flexible organisation. For more information about this role, or to apply, please contact Joy Bruce at Collaborate Recruitment.