Bromley Court Hotel

Job Title: Reception Manager / Head Receptionist Hours: 42.5 hours per week, 5 days out of 7 days Pay: 32,000.00 per year At Bromley Court Hotel, we are proud of our rich 200-year history and years of experience offering comfortable surroundings, superb food and personal service to all our guests, whether they are holidaymakers, business travellers, or are visiting us for a special occasion. We are recruiting for a full-time Hotel Reception Manager / Head Receptionist. This is a permanent role to include weekends and be able to work both early and late shifts. Key responsibilities include overseeing check-in/check-out of guests, handling inquiries and special requests, and managing a reception team. Ensuring a smooth and efficient guest experience: Guest service: Lead and inspire the reception team to provide a warm, attentive, and seamless guest service experience. Operations management: Manage all front desk operations, including check-in/check-out. guest inquiries and supporting reservations. Team leadership: Schedule staff to ensure adequate coverage, especially during peak times, and oversee the reception team. Problem-solving: Handle guest complaints and special requests, such as room service, taxi bookings, or wake-up calls. Sales and promotion: Use sales skills to promote additional hotel services and facilities. Reporting and analysis: Work with senior management to improve service standards through performance analysis and reporting. Required skills and experience Leadership: Demonstrated ability to lead and motivate a team. Customer service: Strong focus on providing excellent guest service. Operational knowledge: Experience in managing front desk operations, supporting reservations, and guest relations. Technical skills: Proficiency with property management systems, booking and reservation systems is required. Communication: Excellent communication and interpersonal skills. Experience: A minimum of two years in a similar role is required. Job Types: Full-time, Permanent Benefits: Company pension Free parking Work Location: Onsite Please click 'Apply' to forward a copy of your CV.