SYHA

ICT Service Desk Analyst Sheffield, S1 4EB £26,176 - £26,733 per annum Permanent, Full Time (37 hours per week) We have an exciting opportunity for a Service Desk Analyst to join our IT Service Desk Team at our Rockingham Street office. We are a forward thinking, values driven housing association that puts people first. As our new Service Desk Analyst, you'll play a key role in delivering high-quality IT Support across our organisation. You'll work collaboratively with other members of our IT Team to resolve a wide range of 1st & 2nd Level incidents and service requests, supporting everything from hardware to Office 365 and core business applications. There will also be opportunities to get involved in technical business changes - making this an ideal role for someone wanting to grow their skills and contribute to making a real difference. Our wider benefits: Salary - 3F £26,176 - £26,733 Working hours - 37 Hours, Monday to Friday Hybrid working is available Eligible for essential car user allowance of £94.36 per month plus mileage expenses Driving licence essential Generous holiday entitlement - 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata. 5% pension contribution Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share. Excellent benefits including: SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus advice and resources on health eating, financial wellbeing, exercise and mastering your mental health Westfield Health (employer paid) Counselling Discounted Gym membership Cycle to work scheme Access to a wide range of programmes to train and develop you For more information about our range of benefits, please visit the Your Wellbeing and Feeling at Home. More about the role: This role will report to the Service Desk Manager who is responsible for the IT Service Desk team. You'll be responsible for providing 1st and 2nd line IT support to around 500 users and working with the team to ensure that we work on tickets within the agreed Service Level Agreements for the business. Your main role will be working on our ITSM tool Halo to ensure that tickets are picked up, worked on within the SLA's, and escalating tickets to either 3rd parties or internally to resolve more complex issues. You'll be working on building new devices, installing, configuring, and repairing desktop and mobile devices including ensuring our asset management is kept up to date. You will work on Office 365 platforms such as exchange online, SharePoint online, teams, azure AD, including setting up new teams and troubleshooting issues, along with SharePoint and exchange mailboxes and groups. Who you are: If you are someone who is organised and enjoys working in IT, or are looking to get into IT, this role would be great for you. You will need to have some basic understanding of Office 365 platform and how Teams, SharePoint and Exchange Online. Someone that is passionate about customer experience and ensuring that we provided a great service to our users. This role requires someone to be able be able to organise their workload and manage the tickets they are working on. Someone that is good at problem solving and being able to interpret the issue people are experiencing. Who we are: At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways - from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent. Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds. Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience. At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer. As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview. To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application. SYHA does not hold a sponsorship license and are unable to provide visa sponsorship. Closing Date: Wednesday 29th October 2025 at midnight Interview Date: Thursday 6th November 2025

Key Worker Sheffield, S1 4EB £23,582 per annum Permanent, Full Time (37 hours per week) Includes evenings and weekend working on a rota basis Could you inspire someone with multiple support needs to achieve their aspirations, goals and help them maximise their full potential? We are seeking an enthusiastic and innovative Key Worker to join our dedicated team in our mental health supported housing service. The role can be challenging and is highly rewarding, the teams work closely together, and the service is busy with each day being different and varied. We have a legacy that spans over 50 years of providing great quality housing and a broad range of services to communities in the Sheffield City Region. Our purpose is for our customers to settle at home, live well and realise their potential, and believe that the need for the innovative services we provide alongside our homes is as strong as ever. We are proud of the great work that happens across SYHA, and of our people's talent, commitment and values. Our wider benefits: • Salary - £23,582 per annum, pro rata • Working hours - 37 hours • Generous holiday entitlement - 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata. • 5% pension contribution • Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share. • Excellent benefits including: o SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus advice and resources on health eating, financial wellbeing, exercise and mastering your mental health o Westfield Health (employer paid) o Counselling o Discounted Gym membership o Cycle to work scheme • Access to a wide range of programmes to train and develop you. For more information about our range of benefits, please visit the Your Wellbeing and Feeling at Home on our website. More about the role: You will be able to demonstrate a real focus on working with customers on their journey to independence by using a strength-based trauma informed approach. You will have some knowledge of mental health recovery and understand the importance of people being encouraged to identify their own strengths. You will work with people to positively develop strategies to enable them to better manage their mental health and sustain their housing. Who you are: You will be able to demonstrate an understanding of the needs and risks our customers experience and be committed to helping customers develop and identify their recovery goals. You are approachable, have enthusiasm to helping others and are able to encourage customers to achieve their goals. You possess a positive "Can Do" solution focused attitude to fit in with a team to help our customers identify their strengths and build on them. Who we are: At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways - from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent. Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds. Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience. At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer . As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview. To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application. SYHA does not hold a sponsorship license and are unable to provide visa sponsorship. For the purposes of the Rehabilitation of Offenders Act 1974 this is an excluded job. For more information about our application and interview process, plus answers to our frequently asked questions, please visit our Candidate Toolkit. Closing Date: 19th October 2025 at midnight Interview Date: Friday 24th October 2025

Work and Wellbeing Team Leader Sheffield, S1 4EB £35,078 per annum Permanent, Full Time Due to recent expansion, we are delighted to be recruiting additional Team Leaders to join our Work and Wellbeing Department across various projects. More about the role: For our perfect candidate, we are offering a flexible role, working in a caring and friendly team, with a great package of benefits. We are seeking determined Team Leaders to drive performance and deliver a high quality employment support service to our customers. In this role you will oversee the day-to-day operations of a team, ensuring staff are supported, key performance indicators are met and our customers receive the best possible service. The Team Leader will work collaboratively with partners, businesses and other stakeholders to enhance service delivery and outcomes for our customers. Key responsibilities: Lead, manage and support a team of Employment Specialists Drive performance to achieve key objectives and service outcomes Monitor team performance, provide coaching and support professional development Delivery quality employment support services and, depending on service, achieve high fidelity IPS interventions. Develop and implement strategies that drive improvement Ensure compliance with relevant policies, behaviours and funding requirements Analyse data and report on key performance indictors Build and maintain strong relationships with employers, stakeholders and partners Uphold SYHA behaviours and values. We encourage you to explore our projects online and get in touch - we're very happy to answer any questions you might have! For more information please visit: Work - South Yorkshire Housing Association SYHA Who you are: The successful candidate will demonstrate the following: Ability to lead, motivate and inspire others to stay well and achieve in their role An excellent understanding of employment support and the local labour market The ability to drive improvement through focused performance management Ability to build relationships with a wide range of people and stakeholders A non-judgemental approach with a genuine belief that people with a health condition or experiencing disadvantage can find and sustain paid employment A positive mindset, able to handle setbacks and challenges, and a commitment to working in a strengths-based way Be willing to work across South Yorkshire as required. Our wider benefits: Salary 4D - £35,078 per annum Generous holiday entitlement - 27 days annual leave, statutory bank holidays plus an additional 4 SYHA days, pro rata. Pension contribution Excellent flexible working options including Flexi Time, Condensed Hours, Part Time, and Job Share. Excellent benefits including: SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts. Plus advice and resources on healthy eating, financial wellbeing, exercise and mastering your mental health Westfield Health (employer paid) Counselling Discounted Gym membership Cycle to work scheme Access to a wide range of programmes to train and develop you. For more information about our range of benefits, please visit the Your Wellbeing and Feeling at Home. Who we are: At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential. Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways - from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent. Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds. At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be a Disability Confident Employer. As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview. To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application. Closing Date: Sunday 5th October 2025 at midnight. Assessment Centre Date: In person on Monday 20th and Tuesday 21st October 2025, in Sheffield.