Cortland
ROLE OVERVIEW Role: Deputy Community Manager Reporting to: Community Manager Property: Cortland Broad Street, Birmingham # Of Units: 440 Units Amenities: Resident Lounge, Workspaces, Gym, Courtyard, Sky Lounge COMPANY OVERVIEW At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in Build-to-Rent (BTR), our high performance continues to drive exponential growth - and we invite you to join us on our journey toward excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show. With developments across the UK in cities like Watford, Manchester, and Birmingham, we are dedicated to delivering better living on every level. We are looking for above and beyond team members to help create the new gold standard for renting in the UK - one with the highest level of service where the resident always comes first. ROLE RESPONSIBILITIES As a Deputy Community Manager, you will support the Community Manager in the seamless operation of Cortland Broad Street, a flagship Build to Rent community. Your focus will be on delivering an outstanding resident experience, assisting in property operations, maintaining occupancy targets and ensuring smooth team coordination. You will work alongside the Community Manager to foster a welcoming and engaging community while maintaining operational efficiency and compliance. As the Deputy Community Manager you would be performing several roles simultaneously, such as: Resident Experience & Community Engagement Support the Community Manager in ensuring an exceptional living experience for all residents. Act as a key point of contact for resident queries, resolving concerns with professionalism. Assist in planning and executing resident events and initiatives to build a vibrant community. Promote resident engagement through digital platforms, newsletters, and social media. Maintain a welcoming atmosphere within the community, embodying Cortland's hospitality-driven approach. Operational & Property Management Assist in overseeing the day-to-day management of the property, ensuring high standards of service. Conduct regular property inspections to ensure compliance with health and safety regulations. Work with maintenance teams to address service requests efficiently. Ensure accurate tenancy administration, including leasing documentation and renewals. Support in ensuring that Cortland are fully compliant with any local legislation requirements, for example, local council licensing schemes Support in implementing operational policies and procedures that align with Cortland's standards. Ensuring you are proactive in upcoming property management and rental sector legislation and take steps with your team and line manager to prepare for any required changes to ensure full compliance Support the Community Manager preparing reports as required by the business for their Line Manager on key performance indicators To hold weekly team meetings to ensure responsibilities are allocated, milestones agreed and there is efficient use of resources amongst your team To deal with any Resident issues that may arise and to lead the team to act in the same manner To ensure that Residents receive exemplary levels of service from on-site staff and any third party. Complaints or expressions of dis-satisfaction should be taken seriously, and Cortland's complaints processes should be followed at all times The Deal Sealer Go above and beyond to make prospective residents feel so at home they will never want to leave Optimise occupancy and increase viewings by finding new ways to boost online engagement, update promotions and advertising, and create new marketing strategies Shop the competition to stay one step ahead so that we always offer the best level of service Communicate with clarity and enthusiasm, assuring prospective residents that your development is where they want to live and a place, they will love to call home Support in processing deals efficiently and keep the residents updated consistently throughout Financial & Commercial Performance Assist with rent collection, budget management, and financial reporting. Monitor occupancy levels and take the lead in leasing efforts to achieve the business targets ensuring to monitor teams performance To be fully informed of competitors and industry trends in order to provide insights to support strategic decision-making. Help track property performance against KPIs and SLAs. Team Leadership & Development Provide guidance and support to on-site team members, including leasing and resident experience staff. Act as a deputy in the absence of the Community Manager. Assist in training and developing the team to ensure consistent delivery of high service standards. Foster a positive team culture that reflects Cortland's core values. Hold regular 121 meetings with your team to drive performance and engagement in their role THE CORTLAND DIFFERENCE At Cortland, we create, reimagine, and manage apartment communities for over 150,000 residents in the US and UK. Headquartered in Atlanta, GA, we have communities and regional offices all over the US and UK. We cover the apartment living experience from wall to wall - from concept to completion, including investment management, design, build, and operations - while remaining entirely focused on delivering resident-centric, hospitality-driven service. Our success is fuelled by our belief in a better life - where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people - possibilities that translate into exceptional living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.
ROLE OVERVIEW Role: Deputy Community Manager Reporting to: Community Manager Property: Cortland Broad Street, Birmingham # Of Units: 440 Units Amenities: Resident Lounge, Workspaces, Gym, Courtyard, Sky Lounge COMPANY OVERVIEW At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in Build-to-Rent (BTR), our high performance continues to drive exponential growth - and we invite you to join us on our journey toward excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show. With developments across the UK in cities like Watford, Manchester, and Birmingham, we are dedicated to delivering better living on every level. We are looking for above and beyond team members to help create the new gold standard for renting in the UK - one with the highest level of service where the resident always comes first. ROLE RESPONSIBILITIES As a Deputy Community Manager, you will support the Community Manager in the seamless operation of Cortland Broad Street, a flagship Build to Rent community. Your focus will be on delivering an outstanding resident experience, assisting in property operations, maintaining occupancy targets and ensuring smooth team coordination. You will work alongside the Community Manager to foster a welcoming and engaging community while maintaining operational efficiency and compliance. As the Deputy Community Manager you would be performing several roles simultaneously, such as: Resident Experience & Community Engagement Support the Community Manager in ensuring an exceptional living experience for all residents. Act as a key point of contact for resident queries, resolving concerns with professionalism. Assist in planning and executing resident events and initiatives to build a vibrant community. Promote resident engagement through digital platforms, newsletters, and social media. Maintain a welcoming atmosphere within the community, embodying Cortland's hospitality-driven approach. Operational & Property Management Assist in overseeing the day-to-day management of the property, ensuring high standards of service. Conduct regular property inspections to ensure compliance with health and safety regulations. Work with maintenance teams to address service requests efficiently. Ensure accurate tenancy administration, including leasing documentation and renewals. Support in ensuring that Cortland are fully compliant with any local legislation requirements, for example, local council licensing schemes Support in implementing operational policies and procedures that align with Cortland's standards. Ensuring you are proactive in upcoming property management and rental sector legislation and take steps with your team and line manager to prepare for any required changes to ensure full compliance Support the Community Manager preparing reports as required by the business for their Line Manager on key performance indicators To hold weekly team meetings to ensure responsibilities are allocated, milestones agreed and there is efficient use of resources amongst your team To deal with any Resident issues that may arise and to lead the team to act in the same manner To ensure that Residents receive exemplary levels of service from on-site staff and any third party. Complaints or expressions of dis-satisfaction should be taken seriously, and Cortland's complaints processes should be followed at all times The Deal Sealer Go above and beyond to make prospective residents feel so at home they will never want to leave Optimise occupancy and increase viewings by finding new ways to boost online engagement, update promotions and advertising, and create new marketing strategies Shop the competition to stay one step ahead so that we always offer the best level of service Communicate with clarity and enthusiasm, assuring prospective residents that your development is where they want to live and a place, they will love to call home Support in processing deals efficiently and keep the residents updated consistently throughout Financial & Commercial Performance Assist with rent collection, budget management, and financial reporting. Monitor occupancy levels and take the lead in leasing efforts to achieve the business targets ensuring to monitor teams performance To be fully informed of competitors and industry trends in order to provide insights to support strategic decision-making. Help track property performance against KPIs and SLAs. Team Leadership & Development Provide guidance and support to on-site team members, including leasing and resident experience staff. Act as a deputy in the absence of the Community Manager. Assist in training and developing the team to ensure consistent delivery of high service standards. Foster a positive team culture that reflects Cortland's core values. Hold regular 121 meetings with your team to drive performance and engagement in their role THE CORTLAND DIFFERENCE At Cortland, we create, reimagine, and manage apartment communities for over 150,000 residents in the US and UK. Headquartered in Atlanta, GA, we have communities and regional offices all over the US and UK. We cover the apartment living experience from wall to wall - from concept to completion, including investment management, design, build, and operations - while remaining entirely focused on delivering resident-centric, hospitality-driven service. Our success is fuelled by our belief in a better life - where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people - possibilities that translate into exceptional living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.
Cortland
Bristol, Somerset
ROLE OVERVIEW Role: Property Manager Contract: Six Months Reporting to: Head of Region COMPANY OVERVIEW At Anthem Management, you map the story of your success. As one of the largest block property managers in the UK, hundreds of clients look to us to expertly manage their properties and tens of thousands of residents trust us to help them enjoy their homes and elevate their living experience. With roots in customer service and a resident-first approach to block management, we are dedicated to delivering better living on every level. ROLE RESPONSIBILITIES The Property Manager is responsible for the day to day management and client relationship of a portfolio of developments defined within a geographical location. All management aspects of the development are the responsibility of the Property Manager. The portfolio is likely to comprise of a mix of property types (in terms of age, size and location of property) and you are likely to be working with a variety of different clients (freeholders, RMCs, RTMs). The role of the Property Manager is varied, the list of expected (but not limited) responsibilities are listed below and additional tasks may be added at any time. • Managing and exercising full control of service charge expenditure, overseeing the financial health of the development, and taking the appropriate action if needed and ensuring that expenditure remains within budget. • Preparing service charge budgets for current developments and assist in the preparation of budgets for new business. • Working with the Facilities Management Team to secure best value for money in contracted services by means of competitive quotations etc. To negotiate contract terms and prices and to monitor and address issues relating to contractor performance. • Advising and guiding property management colleagues in respect of issues that may arise in connection with the recovery of service charge and ground rent arrears. • Managing service provision to Landlords, Management Companies and Leaseholders. • Exercising judgment on a daily basis in respect of maintenance requirements, always ensuring the availability of funds before works are committed. • Acting as primary point of contact for clients and leaseholders in respect of all services to developments in management. • Ensuring insurance cover is in place on all developments working closely with the Insurance Team • Organising and attend meetings to represent the business where necessary, including chairing Annual General Meetings, presenting budgets and annual expenditure together with handling any matters raised by Leaseholders. • Follow up on compliance and H&S report or servicing received, ensuring communication with client and instructions being obtained for relevant remediation. • Visiting all sites on a regular basis and no less than quarterly, ensuring that a proactive management and maintenance service is delivered. • Effectively resolving management problems or disputes in accordance with legal obligations and with specific reference to the appropriate lease. • Liaising with the Facilities Management Team concerning the need for cyclical and planned maintenance always ensuring that funds are available before works are committed. • Interpreting, managing, and enforcing Management agreements/leases with Landlords, Management Companies and Leaseholders to ensure that all parties understand and comply with their obligations. • Preparing and issuing section 20 consultation documents and ensure that statutory requirements in respect of consultation on major works etc. are complied with. • Seeking and ensuring that all management services are contracted and operational at the point of handover/commencement of Management Agreements. • Attending legal proceedings (including court and FT action) in respect of debt recovery/breach of lease actions. • To advise clients when required on the need for a CAPEX or PPM schedules • Running company meetings, such as AGM's or EGM's • To advise clients in terms of legal and good practice requirements, and when they need to seek further professional advice • Working with and helping to and develop and disseminate good practice to the wider property management team. • Ensuring that the Group's Health and Safety Policy is adhered to in respect of the Company's responsibilities to management companies, leaseholders, and site staff. • Annually reviewing client management agreements and ensure a current agreement is in place for all developments. • Liaising with relevant Departments regarding assignments and sales. • Attending relevant seminars, courses and workshops as requested. • Contributing to the identification and development of new business opportunities, participating in promotional meetings and negotiations. • Undertaking any other reasonable duties commensurate to the role. THE ANTHEM DIFFERENCE At Anthem Management, we understand that client service delivery and a focus on the resident experience sits at the heart of what we do. We put our clients first and enjoy the part we play in helping their buildings thrive. Our diverse and talented team is what makes us great and keeps us at the forefront of the industry today, and we would be delighted to have you join us on this exciting journey. Anthem Management is an equal opportunities employer, and we're proud to support and celebrate diversity in the workplace.
ROLE OVERVIEW Role: Property Manager Contract: Six Months Reporting to: Head of Region COMPANY OVERVIEW At Anthem Management, you map the story of your success. As one of the largest block property managers in the UK, hundreds of clients look to us to expertly manage their properties and tens of thousands of residents trust us to help them enjoy their homes and elevate their living experience. With roots in customer service and a resident-first approach to block management, we are dedicated to delivering better living on every level. ROLE RESPONSIBILITIES The Property Manager is responsible for the day to day management and client relationship of a portfolio of developments defined within a geographical location. All management aspects of the development are the responsibility of the Property Manager. The portfolio is likely to comprise of a mix of property types (in terms of age, size and location of property) and you are likely to be working with a variety of different clients (freeholders, RMCs, RTMs). The role of the Property Manager is varied, the list of expected (but not limited) responsibilities are listed below and additional tasks may be added at any time. • Managing and exercising full control of service charge expenditure, overseeing the financial health of the development, and taking the appropriate action if needed and ensuring that expenditure remains within budget. • Preparing service charge budgets for current developments and assist in the preparation of budgets for new business. • Working with the Facilities Management Team to secure best value for money in contracted services by means of competitive quotations etc. To negotiate contract terms and prices and to monitor and address issues relating to contractor performance. • Advising and guiding property management colleagues in respect of issues that may arise in connection with the recovery of service charge and ground rent arrears. • Managing service provision to Landlords, Management Companies and Leaseholders. • Exercising judgment on a daily basis in respect of maintenance requirements, always ensuring the availability of funds before works are committed. • Acting as primary point of contact for clients and leaseholders in respect of all services to developments in management. • Ensuring insurance cover is in place on all developments working closely with the Insurance Team • Organising and attend meetings to represent the business where necessary, including chairing Annual General Meetings, presenting budgets and annual expenditure together with handling any matters raised by Leaseholders. • Follow up on compliance and H&S report or servicing received, ensuring communication with client and instructions being obtained for relevant remediation. • Visiting all sites on a regular basis and no less than quarterly, ensuring that a proactive management and maintenance service is delivered. • Effectively resolving management problems or disputes in accordance with legal obligations and with specific reference to the appropriate lease. • Liaising with the Facilities Management Team concerning the need for cyclical and planned maintenance always ensuring that funds are available before works are committed. • Interpreting, managing, and enforcing Management agreements/leases with Landlords, Management Companies and Leaseholders to ensure that all parties understand and comply with their obligations. • Preparing and issuing section 20 consultation documents and ensure that statutory requirements in respect of consultation on major works etc. are complied with. • Seeking and ensuring that all management services are contracted and operational at the point of handover/commencement of Management Agreements. • Attending legal proceedings (including court and FT action) in respect of debt recovery/breach of lease actions. • To advise clients when required on the need for a CAPEX or PPM schedules • Running company meetings, such as AGM's or EGM's • To advise clients in terms of legal and good practice requirements, and when they need to seek further professional advice • Working with and helping to and develop and disseminate good practice to the wider property management team. • Ensuring that the Group's Health and Safety Policy is adhered to in respect of the Company's responsibilities to management companies, leaseholders, and site staff. • Annually reviewing client management agreements and ensure a current agreement is in place for all developments. • Liaising with relevant Departments regarding assignments and sales. • Attending relevant seminars, courses and workshops as requested. • Contributing to the identification and development of new business opportunities, participating in promotional meetings and negotiations. • Undertaking any other reasonable duties commensurate to the role. THE ANTHEM DIFFERENCE At Anthem Management, we understand that client service delivery and a focus on the resident experience sits at the heart of what we do. We put our clients first and enjoy the part we play in helping their buildings thrive. Our diverse and talented team is what makes us great and keeps us at the forefront of the industry today, and we would be delighted to have you join us on this exciting journey. Anthem Management is an equal opportunities employer, and we're proud to support and celebrate diversity in the workplace.
