Pontoon

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Application Support Engineer Location: Chester - 3 days in office essential Contract: 12 months rolling contract initially Salary: 55,000 - 60,000 Our Operations team is looking for a skilled Application Support Engineer to support and maintain real-time communication and automation applications. These applications are Java-based and run on Linux environments. We're seeking professionals with strong experience in Linux administration, SQL databases, and automation scripting , who can troubleshoot issues, maintain system stability, and support critical business applications. Key Responsibilities Support, maintain, and troubleshoot Java-based applications hosted on Linux servers Develop, enhance, and maintain automation scripts using Python and PowerShell Install, configure, and deploy software applications Monitor system performance and investigate production issues Perform application deployments, patching, backup, recovery, and disaster recovery activities Create and maintain technical documentation Monitor and analyse system and application logs Work closely with infrastructure teams, including Database, Network, and Storage teams, to resolve incidents Manage incidents through the ticketing system, ensuring timely updates and resolution Escalate issues to relevant internal teams and third-party vendors when required Carry out regular health checks, Splunk monitoring, and operational housekeeping tasks Participate in an on-call support rota Provide clear communication and updates to stakeholders and leadership teams Required Skills Strong experience supporting Java applications in production environments Solid Linux administration and troubleshooting skills Strong SQL and database query-writing skills Experience with automation scripting using Python and/or PowerShell Experience with incident management, ticketing systems, and end-user support Ability to analyse issues, assess business impact, and communicate effectively with technical and non-technical stakeholders Familiarity with Splunk monitoring and operational support activities Proficiency with Microsoft Office tools for reporting and data analysis Desired Skills Strong analytical and problem-solving abilities Ability to work effectively with both technical and business users Experience contributing to process improvements and operational efficiency initiatives Additional scripting or automation knowledge would be beneficial Education & Certifications (Preferred) Degree in Information Technology, Computer Science, or a related field, or equivalent practical experience Relevant certifications in Linux, Java, SQL, Python, or PowerShell are advantageous Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Operations Business Analyst Location: Chester Working Pattern: Onsite during initial training period, followed by hybrid working The Opportunity We're looking for an Operations Business Analyst to join a collaborative and fast-paced financial services team in Chester. This is an excellent opportunity for someone with experience in financial services, banking operations, client services, investment operations, business support, middle office, or business analysis who enjoys problem-solving, stakeholder engagement and continuous improvement. The team is open-minded regarding background and experience. Whilst exposure to areas such as margin, collateral, clearing, derivatives or markets operations would be advantageous, these skills are not essential . The successful candidate will receive structured training and support to develop their knowledge and expertise. We're particularly interested in candidates who can demonstrate strong analytical skills, attention to detail, stakeholder management capability and a genuine willingness to learn. What You'll Be Doing Supporting operational processes within a busy financial services environment. Building strong relationships with internal and external stakeholders. Investigating and resolving operational queries and exceptions. Analysing data and identifying opportunities for process improvement. Contributing to operational efficiency and business change initiatives. Producing reports and management information to support business decision-making. Working closely with a variety of business functions to ensure operational activities are completed accurately and on time. Developing knowledge of financial markets, operational processes and risk management practices. What We're Looking For Essential Experience within Financial Services, Banking, Operations, Client Services, Investment Operations, Business Support, Business Analysis or a similar environment. Strong communication and stakeholder management skills. Ability to build relationships with both internal and external clients. Excellent attention to detail and organisational skills. Strong analytical and problem-solving abilities. A proactive approach and willingness to learn. Ability to thrive in a fast-paced environment where priorities can change. Highly Desirable Experience in a client-facing or stakeholder-focused role. Exposure to financial markets or investment banking environments. Experience supporting operational change, process improvement or transformation initiatives. Strong Excel and reporting skills. Nice to Have Experience in any of the following areas would be beneficial but is not required : Collateral Management Margin Management Clearing Operations Prime Brokerage Futures & Options Derivatives Operations Markets Operations Middle Office Reconciliations Counterparty Risk Cash & Securities Operations FX Operations Trade Support UAT Testing Requirements Gathering Agile or Waterfall delivery methodologies JIRA Regulatory change programmes Why Apply? This role offers the opportunity to join a specialist financial services team that places significant emphasis on learning, development and long-term career growth. The hiring team is looking for individuals with the right mindset, aptitude and stakeholder skills, rather than expecting candidates to arrive with experience across every aspect of the role. If you have a financial services background, enjoy working with people, solving problems and developing new skills, we'd love to hear from you.

Customer Journey Manager Edinburgh/Hybrid Contract to Feb 27 Salary from 50,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identifies, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. My client powers businesses of all sizes to make, take and manage payments. They are a global leader in financial technology with unique capabilities to power omni-commerce. Whether online, in store or mobile, they are at the heart of great commerce experiences in 146 countries and across 135 currencies. They help our customers become more efficient, more secure and more successful. We are looking for an experienced customer centric Customer Journey Manager (CJM) to join my clients team. The position is being offered on a contract to February 2027. You will be working Monday to Friday, 9am to 5pm, hybrid working being office based 2 days a week. The position is based in the Edinburgh office however Leeds and London could be considered. The Opportunity We are seeking an experienced Customer Journey Manager to join a digital product team focused on improving customer experiences across key customer journeys. Working within a cross-functional team of Product Owners, Designers and Engineers, you will act as the voice of the customer, using data and insight to identify friction points, influence priorities and drive improvements that deliver better customer outcomes. This role is ideal for someone who is passionate about customer experience, journey optimisation and continuous improvement within a digital environment. Key Responsibilities Understand and optimise end-to-end customer journeys. Analyse customer data, behaviours and feedback to identify pain points and improvement opportunities. Use customer insight to influence product backlog prioritisation and enhancement decisions. Create and maintain customer journey and process maps. Champion customer needs throughout the product development lifecycle. Work closely with Product, Design and Engineering teams to deliver customer-focused solutions. Drive innovation and continuous improvement across digital journeys. Build alignment across stakeholders to ensure effective delivery of customer outcomes. Skills & Experience Essential Experience in Customer Journey Management, Customer Experience (CX), Customer Insights or a similar customer-focused role. Proven experience improving and optimising digital customer journeys. Strong analytical skills with the ability to translate customer data into actionable insights. Experience identifying customer pain points and implementing improvements. Strong stakeholder management and influencing skills. Experience working within Agile, product-led or digital delivery environments. Customer-centric mindset with excellent problem-solving and critical-thinking abilities. Desirable Experience within Financial Services, Banking, Insurance or other regulated industries. Experience using journey mapping tools such as Visio, Miro or Lucidchart. Experience influencing product roadmaps, backlogs or prioritisation decisions. Knowledge of digital transformation and customer-focused change initiatives. Ideal Background We're particularly interested in candidates who have experience improving digital customer journeys, using customer insight to drive change, and working closely with Product, Design and Engineering teams to enhance customer experiences. Please note: This is not a traditional Business Analyst role. We are looking for a customer-focused professional with strong journey optimisation experience who can use insight, innovation and collaboration to deliver measurable improvements for customers. Please apply with an up-to-date CV which must show evidence of the above to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you. You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities. This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company cannot be used. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Collateral Management Analyst Location: Chester (Hybrid) Contract: 6-month contract We're seeking a detail-oriented Collateral Management Analyst to join a dynamic Markets Operations function within a global financial services environment. This role sits within a specialist team responsible for managing collateral and margin activities across Futures and Options trading, helping to minimise counterparty credit risk and support operational excellence. What You'll Be Doing Manage daily margin and collateral activities across a diverse client portfolio. Review, investigate and resolve margin call disputes and valuation queries. Monitor collateral requirements and ensure timely settlement of cash and securities movements. Work closely with internal stakeholders across Operations, Risk, Trading, Credit, Client Service and Onboarding teams. Investigate and resolve cash, securities and reconciliation exceptions. Support FX conversion processes and client account management activities. Produce and analyse operational management information and performance metrics. Contribute to process improvement, operational efficiency and regulatory change initiatives. Build strong relationships with both internal and external stakeholders to deliver a high-quality client experience. What We're Looking For Experience within Collateral Management , Margin Management , Prime Brokerage Operations , Derivatives Operations , or a related Markets Operations environment. Understanding of collateral processes, margin calls, risk controls and financial markets operations. Strong analytical and problem-solving capabilities. Excellent communication and stakeholder management skills. Ability to work effectively in a fast-paced, high-volume environment. Experience identifying process improvements and driving operational efficiencies would be advantageous. Why Apply? This is an excellent opportunity to join a specialist Markets Operations team at a time of significant operational and regulatory change. You'll gain exposure to collateral management, risk mitigation, process improvement initiatives and cross-functional stakeholder engagement within a complex financial services environment

Leadership Development Facilitator Warwick (+Ad Hoc UK travel) 6 Month Contract About the Role : As a Leadership Development Facilitator, you will play a vital role in delivering the leadership pillar of the People Strategy. Your expertise will help build line manager capability and embed a robust coaching culture throughout the organisation. You will have the exciting opportunity to design and deliver engaging Coaching for Performance workshops, facilitate peer mentoring sessions, and provide targeted 1:1 coaching that supports continuous learning and development. Key Accountabilities : Workshop Wizardry: Schedule and prepare for impactful Coaching for Performance workshops that inspire and uplift. Mentoring Maven: Design and facilitate online peer mentoring sessions and action learning sets to foster ongoing support and evaluate training effectiveness. Feedback Focused: Update intervention designs based on participant and business feedback, ensuring relevance and engagement. Super Coach: Provide personalised 1:1 coaching as needed, guiding individuals through their leadership journeys. Resource Creator: Design ongoing coaching resources for line managers that are easily accessible for continuous development. Co-Delivery Champion: Depending on your skillset, co-deliver additional Senior Leadership Development Programme cohorts as requested. Support Network Builder: Facilitate peer mentoring sessions for past Leadership Development Programme delegates to encourage ongoing growth. Essential Knowledge, Skills, and Experience : A strong understanding of coaching principles and a commitment to fostering a coaching culture. Experience in delivering leadership and management development, particularly for first-level managers. Proficiency in applying adult learning principles and experiential learning methodologies. Excellent skills in facilitating workshops (both in-person and virtual) with a focus on engagement and reflexion. Strong coaching abilities, with a knack for providing effective 1:1 support to individuals at various career stages. Expertise in designing and facilitating peer mentoring sessions and action learning sets. Outstanding planning, organisational, and scheduling skills to manage various cohorts and workshops. Exceptional communication and interpersonal skills to build trust and credibility among participants. An ability to evaluate the effectiveness of learning and adapt delivery based on valuable feedback. Why Join Us? At our client's organisation, you will be part of a vibrant team dedicated to personal and professional growth. You will have the chance to make a significant impact on the future leaders of the organisation. We value creativity, collaboration, and a commitment to excellence, offering a supportive environment where your talents can shine. How to Apply : Ready to embark on this exciting journey? Click the 'Apply Now' button and submit your resume along with a brief cover letter outlining your relevant experience and why you would be the perfect fit for our team. We can't wait to meet you! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Application Support Engineer Location: Chester - 3 days in office essential Contract: 12 months rolling contract initially Salary: £55,000 - £60,000 Our Operations team is looking for a skilled Application Support Engineer to support and maintain Real Time communication and automation applications. These applications are Java-based and run on Linux environments. We're seeking professionals with strong experience in Linux administration, SQL databases, and automation Scripting , who can troubleshoot issues, maintain system stability, and support critical business applications. Key Responsibilities Support, maintain, and troubleshoot Java-based applications hosted on Linux Servers Develop, enhance, and maintain automation scripts using Python and PowerShell Install, configure, and deploy software applications Monitor system performance and investigate production issues Perform application deployments, patching, backup, recovery, and disaster recovery activities Create and maintain technical documentation Monitor and analyse system and application logs Work closely with infrastructure teams, including Database, Network, and Storage teams, to resolve incidents Manage incidents through the ticketing system, ensuring timely updates and resolution Escalate issues to relevant internal teams and third-party vendors when required Carry out regular health checks, Splunk monitoring, and operational housekeeping tasks Participate in an on-call support rota Provide clear communication and updates to stakeholders and leadership teams Required Skills Strong experience supporting Java applications in production environments Solid Linux administration and troubleshooting skills Strong SQL and database query-writing skills Experience with automation Scripting using Python and/or PowerShell Experience with incident management, ticketing systems, and end-user support Ability to analyse issues, assess business impact, and communicate effectively with technical and non-technical stakeholders Familiarity with Splunk monitoring and operational support activities Proficiency with Microsoft Office tools for reporting and data analysis Desired Skills Strong analytical and problem-solving abilities Ability to work effectively with both technical and business users Experience contributing to process improvements and operational efficiency initiatives Additional Scripting or automation knowledge would be beneficial Education & Certifications (Preferred) Degree in Information Technology, Computer Science, or a related field, or equivalent practical experience Relevant certifications in Linux, Java, SQL, Python, or PowerShell are advantageous Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Job Title : SMS Assurance Product Manager Location : Chester Contract Type : 12 months Rate: £650 - 750 per day (Umbrella) Join our dynamic Employee Endpoints and Digital Strategy team, where we're on the lookout for an enthusiastic SMS Assurance Product Manager! This role is pivotal in supporting a portfolio of 130,000 corporate mobile devices across 40 countries. If you thrive in a fast-paced environment and have a passion for SMS technologies and compliance, we want to hear from you! Your Role : As the SMS Assurance Product Manager, you will : Enhance SMS Capture Assurance: Drive initiatives to ensure 100% compliance across all captured locations. Meet Legal Obligations: Ensure that SMS Capture services align with all legal and regulatory requirements. Maintain Audit Trails: Keep thorough documentation for compliance reporting and audits. Vendor Engagement: Lead collaborations with vendors onboard new SMS Capture products, ensuring global SMS coverage with effective capture controls. Define the Roadmap: Craft the SMS roadmap in line with industry standards, adapting to evolving business needs and technological advancements. Ideal Candidate : We're seeking a proactive individual with : Technical Expertise: Strong understanding of mobile networks, SMS protocols, and capture technologies. Familiarity with vendors like Smarsh and Telemessage is a plus! Experience in Monitoring: Proven track record in monitoring and troubleshooting messaging services. Knowledge of ITIL Processes: Familiarity with ITIL processes to enhance service management. Compliance Savvy: Understanding financial service compliance requirements to ensure adherence. Stakeholder Engagement Skills: Exceptional ability to engage with stakeholders and report findings effectively. Experience with SMS Compliance Capture vendors such as Smarsh, Movius, Telemessage, and LeapXpert. Why Join Us? Impactful Work: Your efforts will directly influence the efficiency and compliance of our SMS services on a global scale. Collaborative Environment: Work alongside a talented team in a supportive and innovative atmosphere. Professional Growth: This contract offers a unique opportunity to expand your skill set and gain invaluable experience in the SMS domain. If you're ready to make a difference and elevate SMS Assurance to new heights, we encourage you to apply! Embrace this chance to contribute to a forward-thinking organisation while developing your career. Don't miss out on the chance to be part of a team that values innovation and compliance. We can't wait to hear from you! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details in file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Location: Alyth Hourly Rate: £20.00 Contract Length: 6 Months Working Pattern: Full Time Role Overview: As the Site Administrator, you will play a crucial role in maintaining the administrative functions of our site. You will be the backbone of our operations, ensuring that all administrative tasks are handled efficiently and effectively. This is an exciting opportunity for someone who thrives in a fast-paced environment and has a keen eye for detail. Key Responsibilities: Manage daily administrative tasks, including scheduling meetings, maintaining records, and handling correspondence. Assist in the preparation and organisation of site documentation and reports. Support the Site Manager and other team members by providing administrative assistance as needed. Maintain an organised filing system, both physical and electronic, to ensure easy access to information. Coordinate site visits, meetings, and events, ensuring all logistics are managed smoothly. Liaise with various stakeholders, including contractors, suppliers, and team members, to facilitate effective communication and collaboration. Monitor inventory levels of office supplies and equipment, placing orders as necessary. Assist with onboarding processes for new site personnel, ensuring all necessary documentation is completed. Ensure compliance with health and safety regulations and company policies on site. Qualifications: Proven experience as an administrator or in a similar role, preferably within a site or construction environment. Excellent organisational skills with the ability to prioritise tasks and manage time effectively. Strong written and verbal communication skills. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with project management software is a plus. Ability to work independently and collaboratively as part of a team. Attention to detail and problem-solving skills. A proactive and adaptable approach to work. If you are ready to take the next step in your career and contribute to exciting projects, we want to hear from you! Please submit your CV outlining your relevant experience. Join us and play a vital role in driving our projects to success. We look forward to receiving your application! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Personal Assistant (Executive Support) Location: London (Hybrid - 3 days per week in the office) Contract Type: 3 months Job Purpose We are seeking a dynamic, proactive, and highly organised Personal Assistant to provide dedicated support to senior executives within a fast-paced corporate environment. This is a key role where you will enable senior leaders to operate effectively by delivering exceptional executive support across a broad range of responsibilities. You will be responsible for managing complex diaries and inboxes, coordinating domestic and international travel, and ensuring priorities are managed efficiently. You will take ownership of organising executive meetings, leadership events, and external engagements, ensuring every detail is planned and delivered to a high standard. Success in this role requires excellent organisational skills, sound judgement, discretion, and the ability to anticipate the needs of senior stakeholders. The ideal candidate will thrive in a busy environment, demonstrate outstanding communication skills, and build strong working relationships across the business. You will be confident working independently while collaborating with a wide range of internal and external stakeholders. This role is based in London and offers a hybrid working model, with an expectation of attending the office three days per week. Please note: Previous experience supporting senior executives or leadership teams as a Personal Assistant is essential. Key Responsibilities Provide high-level executive support by managing complex diaries, scheduling meetings, and coordinating priorities across multiple stakeholders. Manage executive inboxes, ensuring correspondence is handled promptly and professionally. Coordinate domestic and international travel, including flights, accommodation, transport, itineraries, and associated logistics. Organise executive, leadership, and board-level meetings, including agenda preparation, venue coordination, meeting logistics, and follow-up actions where required. Coordinate internal and external events, conferences, workshops, and off-site meetings, ensuring seamless delivery. Act as a key point of contact for senior leaders, managing communications with professionalism and discretion. Process expenses, invoices, and other administrative tasks accurately and within agreed deadlines. Provide support across the wider Executive Assistant/Personal Assistant team during periods of absence or peak workload. Contribute to business projects and initiatives, providing administrative and organisational support where required. Skills, Knowledge & Experience Proven experience as a Personal Assistant supporting senior executives or leadership teams within a corporate environment. Advanced proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and SharePoint. Exceptional organisational and time management skills, with the ability to manage multiple priorities in a fast-paced environment. Strong written and verbal communication skills with excellent attention to detail. Proactive, resourceful, and solution-oriented, with the ability to anticipate needs and work using initiative. Highly adaptable, resilient, and comfortable managing changing priorities. Professional, approachable, and confident when interacting with senior stakeholders. Demonstrates the highest levels of integrity, discretion, and confidentiality when handling sensitive information. Able to build effective relationships across all levels of an organisation while maintaining a collaborative and customer-focused approach. Apply now! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Job Title: Derivatives Operations Analyst Duration: 6 months (Potential extension) Working Pattern: Full Time Location: London (Hybrid) About Us: Our client is a leading organisation in the finance industry, dedicated to providing exceptional investment management services. We are currently seeking a skilled Derivatives Operations Analyst to join their dynamic team. This role will primarily focus on managing derivatives operations on the Blackrock Aladdin OMS platform, working closely with front office portfolio managers and traders, as well as middle office providers. Key Responsibilities: Collaborate with front office teams to oversee derivative trading processes, ensuring accurate trade processing and reconciliation. Manage collateral requirements associated with various derivative instruments, including futures, swaps, swaptions, and equity options. Address operational issues related to derivatives, providing solutions that enhance efficiency and effectiveness. Engage directly with investment teams to facilitate smooth communication and workflow. Provide exceptional front office services, ensuring alignment with client expectations and organisational standards. Participate in the evaluation and implementation of new derivative investment types, supporting innovative strategies within the organisation. Qualifications: Bachelor's degree (B.S.) in Finance, Economics, or a related field is desirable. A Master's degree (M.S.) or CFA designation is preferred. Strong knowledge of debt and equity instruments, with hands-on experience in futures, swaps, swaptions, and equity options. Familiarity with the Blackrock Aladdin OMS platform is highly desirable. Proficient understanding of trade processing, reconciliation, OTC, stock lending, and collateral management. Excellent communication skills, with the ability to engage effectively with front office personnel and investment teams. Demonstrated experience in client services, showcasing a commitment to meeting client needs. What We Offer: Opportunity to work in a fast-paced, collaborative environment within a prestigious financial organisation. Exposure to innovative trading strategies and complex derivative products. Competitive compensation and potential for professional growth within the finance sector. Our client is an equal opportunity employer and values diversity in the workplace. We encourage all qualified candidates to apply, regardless of race, gender, age, sexual orientation, disability, or any other status. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Trade Operations Specialist Location: Chester Hybrid Working (5 Days Onsite Initially, reducing to 3 Days Onsite Once Established) Contract Length: 6-Month Initial Contract Strong Extension Potential Pay Rate: 350 per day via umbrella We're recruiting for experienced Trade Operations Specialists to join a large-scale Trade Finance project within a global banking environment. This is an excellent opportunity to work on a high-profile migration programme, supporting the transfer of trade facilities, transactions and guarantees as part of a major business initiative. This role would suit someone with a strong background in Trade Finance Operations, ideally with experience of Guarantees, Letters of Credit and wider trade products. If you're looking for a project-focused opportunity where you'll be able to take ownership, work with experienced stakeholders and make a genuine impact, we'd love to hear from you. The Role As a Trade Operations Specialist, you'll play a key role in supporting the migration of Trade Finance facilities and transactions between banking entities. You'll be responsible for reviewing documentation, validating data, updating records and ensuring migration activities are completed accurately and within agreed deadlines. Working closely with operational teams, AML colleagues and wider stakeholders, you'll help ensure the successful delivery of a critical business programme. Key Responsibilities Review Trade Finance facilities, transactions and guarantees Conduct preliminary operational and documentation checks Validate client, transaction and facility data Review and interpret legal and operational documentation Update and maintain records across internal systems Support migration activities within Loan IQ Identify and investigate discrepancies and exceptions Liaise with operational stakeholders to resolve issues efficiently Ensure all activities are completed in line with regulatory and operational requirements Work to demanding deadlines while maintaining high levels of accuracy Skills & Experience Required Essential Proven experience within Trade Finance Operations Strong understanding of Trade Finance products Experience of Letters of Credit, Guarantees or related Trade products Ability to review and interpret operational and legal documentation Excellent attention to detail and accuracy Strong stakeholder management and communication skills Ability to work independently and manage competing priorities Proficiency in Microsoft Office applications Highly Desirable Experience with Loan IQ Direct experience of Bank Guarantees Trade migration, remediation or transformation project experience Beneficial KYC and AML knowledge Supply Chain Finance experience Previous experience within a banking or financial services environment Please note: Due to the high volume of applications, only successful candidates will be contacted. If you do not hear from us within 48 hours, unfortunately, your application has not been successful on this occasion. However, we may retain your details for any future suitable vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention

Job Title: Customer Advisor Location: Leeds city centre Pay Rate: 14.02p/hr Hours: Monday - Friday. Rotating shift pattern with 7 hour shifts starting from 8am and finishing up to 9pm. Rota is on a 6 week basis and can be provided if needed. Hybrid Working : First 8 weeks will be office based, and then you can work 3 days from home after your training is signed off. Contract Type: Temporary - 6 months initially with potential for progression. Start Date : 14th September 2026 The Stockbroking Senior Customer Advisor offers a dynamic entry point into the financial services sector, particularly within the stockbroking domain. You'll grow and learn in an environment that recognises the importance of team collaboration through building relationships with customers and colleagues. As a Senior Customer Adviser, you'll be handing complex enquiries. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. We put the customer at the heart of everything we do and will provide great training to enable you to resolve calls by taking responsibility and providing first touch resolution whenever possible. What are the responsibilities of this role?: Deliver clear, accurate, and timely information to customers about their investment shares and account details. Support customers in accessing their accounts and navigating their investment portfolios with confidence. Investigate and resolve customer queries, including issues with transactions or account access, ensuring a smooth and positive experience. Uphold all relevant banking regulations and security standards to safeguard customer data and maintain trust. Keep thorough records of customer interactions and transactions, and assist with reporting for internal reviews and compliance checks. What Benefits do you offer?: Work from home 60% of the week Office located in City Centre with excellent transport links On site canteen First-class support and training for all colleagues Opportunity for growth within the company Holiday allowance of 30 days per year Weekly Pay Online payslips Dedicated aftercare team Annual leave allowance Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme What skills do I need?: To excel in this role, you should possess the following skills and experience: Experience working in customer services, managing a high volume of calls. Excellent communication skills, both written and verbal Able to handle complex information and work to a high level of detail. Proficiency in IT packages such as Excel, Outlook, and Word Strong problem-solving abilities and the ability to use own judgement Experience in banking, financial services, insurance or lending is highly desirable About working for Lloyds Banking Group: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know. Joining our client's dynamic and collaborative team will mean you are part of one of the UKs largest banking groups, and supported by a diverse and forward-thinking organisation. Apply today to hear more about this opportunity. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Service Design Manager 6 Months - Contract Warwick (2 days a week on site) Are you passionate about transforming customer experiences? Do you have a knack for leading service design initiatives within the utilities sector? Our client is seeking a Service Design Manager to spearhead their customer experience transformation agenda. This is your chance to make a significant impact in a role that combines creativity, strategy, and leadership! About the Role: As the Service Design Manager, you will be accountable for embedding service design as a strategic capability across the organisation. You will own the service design approach, standards, and roadmap, translating customer insights into tangible, prioritised service improvements throughout the entire customer lifecycle. Key Responsibilities: Service Design Strategy: Own and enhance the service design framework, including standards, methods, and governance routes. Customer Journey Leadership: Lead the optimisation of priority customer journeys and identify opportunities for improvement. Cross-Functional Collaboration: Work with various teams such as Digital, Data, and Operations to ensure service design activities translate into actionable improvements. Stakeholder Influence: Act as a trusted advisor to senior leaders, presenting insights and recommendations based on evidence and customer needs. Capability Building: Develop training materials and coaching support to build service design maturity across the organisation. What You Bring: Experience: Significant experience leading service design or customer experience transformation within a complex organisation. Skills: Strong ability to map complex customer journeys and translate insights into practical service improvements. Leadership: Proven track record of leading cross-functional design activities and influencing senior stakeholders. Knowledge: Deep understanding of human-centred design, design thinking, and inclusive design principles. Desirable Qualifications: Experience in the utilities or regulated industries. Familiarity with tools like Figma, Miro, and Jira. Professional accreditation in service design or related disciplines. Why Join Us? Impact: Play a pivotal role in shaping the future of customer experience in the utilities sector. Growth: Opportunity to build and lead a team while enhancing your own skills. Collaboration: Work in a dynamic environment with cross-functional teams dedicated to continuous improvement. Innovation: Be part of a culture that champions human-centred design and evidence-based decision-making. If you're ready to take on a challenging yet rewarding role and lead transformative service design initiatives, we want to hear from you! Apply today and be part of our client's exciting journey to enhance customer experiences! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Service Designer 6 Months - Contract Warwick (2 days a week on site) Are you passionate about creating meaningful service experiences? Do you thrive on using human-centred design to improve customer and colleague interactions? Join our client, a leader in the utilities sector, as a Service Designer and help shape the future of service delivery! About the Role: As a Service Designer, you will play a pivotal role in understanding customer, colleague, and business needs. Your insights will drive service improvements that balance exceptional customer experiences with operational efficiency. If you're ready to make a real impact, this is the opportunity for you! Key Responsibilities: Research & Insight Plan and execute qualitative research to capture valuable customer and business insights. Conduct engaging stakeholder interviews, workshops, and discovery activities. Synthesise research findings to uncover themes, patterns, and unmet needs. Build and maintain a central insight repository that promotes evidence-based decision-making. Transform research findings into actionable insights and strategic recommendations. Service Design Lead end-to-end service design activities, from discovery to implementation. Map current and future-state customer journeys and operational processes. Develop service blueprints, ecosystem maps, and innovative service concepts. Define user needs and identify key service opportunities for enhancement. Collaboration & Facilitation Facilitate workshops with diverse teams and stakeholders to foster collaboration. Work closely with Product Managers, User Researchers, and Operational teams. Present research findings and design concepts to stakeholders at all levels. Build relationships across the organisation to champion user-centred design practises. Who You Are: Essential Skills & Experience: Proven experience in Service Design within complex organisations. Strong qualitative research and synthesis skills. Ability to translate research into clear, actionable insights. Excellent workshop facilitation and stakeholder engagement abilities. Experience mapping end-to-end customer and operational journeys. Proficient in visual communication and storytelling. Desirable Skills: Familiarity with service transformation or organisational change programmes. Knowledge of Human-Centred Design and Design Thinking methodologies. Experience with Figma and FigJam for service design artefacts. Understanding of accessibility and inclusive design principles. Tools & Platforms You'll Use: Figma FigJam Microsoft 365 Microsoft Teams SharePoint Jira (a plus!) Join Us! If you're excited to leverage your skills in a dynamic environment that values innovation and collaboration, we'd love to hear from you! Apply now and be part of a team that's dedicated to transforming service delivery in the utilities industry. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Job Title: Customer Advisor (Stockbroking and Investments) Location: Leeds city centre Pay Rate: 14.02p/hr Hours: Monday - Friday. To support our customers operating across global markets, we have a rotating shift pattern with 7 hour shifts starting from 8am and finishing up to 9pm. Rota is on a 6 week basis and can be provided if needed. Hybrid Working : First 8 weeks will be office based, and then you can work 3 days from home after your training is signed off. Contract Type: Temporary - 6 months initially with potential for progression. Start Date : 14th September 2026 If you've built strong customer service skills and have ever been curious about the world of investments, shares, and financial services, this could be the opportunity you've been looking for. Lloyds Banking Group is recruiting Customer Advisors within its Stockbroking team , offering a unique chance to gain hands-on experience in a specialist area of banking without needing previous stockbroking experience. As a Senior Customer Adviser, you'll be handing complex enquiries. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. We put the customer at the heart of everything we do and will provide great training to enable you to resolve calls by taking responsibility and providing first touch resolution whenever possible. What will you be doing? You'll support customers with their investment accounts, helping them understand their shareholdings, access their accounts, and resolve complex queries. This is far more than a standard customer service role-it's an opportunity to develop knowledge of: Investment accounts Share dealing and stockbroking services Financial regulations and compliance Banking and financial services operations Complex customer problem-solving What Benefits do you offer?: Work from home 60% of the week Office located in City Centre with excellent transport links On site canteen First-class support and training for all colleagues Opportunity for growth within the company Holiday allowance of 30 days per year Weekly Pay Online payslips Dedicated aftercare team Annual leave allowance Employee Assistance Programme Access to Able Futures Eyecare vouchers Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more Smart Spending App Workplace Pension scheme What skills do I need?: To excel in this role, you should possess the following skills and experience: Experience working in customer services, managing a high volume of calls. Excellent communication skills, both written and verbal Able to handle complex information and work to a high level of detail. Proficiency in IT packages such as Excel, Outlook, and Word Strong problem-solving abilities and the ability to use own judgement Desirable skills but not essential: Experience in banking, financial services, insurance or lending Knowledge of financial services from previous studies or degree About working for Lloyds Banking Group: Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role. We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know. Joining our client's dynamic and collaborative team will mean you are part of one of the UKs largest banking groups, and supported by a diverse and forward-thinking organisation. Apply today to hear more about this opportunity. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

VMware Cloud Foundation (VCF) Automation Engineer National Grid Home-based Quarterly travel to Bristol SC Cleared Build something new from the ground up National Grid is developing a new greenfield computing environment within its IT portfolio, built around VMware Cloud Foundation (VCF) and the wider VMware technology stack. We're looking for an experienced VMware Cloud Foundation Engineer to join the team during the development of this new platform. This is a genuine greenfield engineering opportunity. The team is currently working through the development and validation stages, so you'll have the opportunity to influence how the platform is built, automated and ultimately transitioned into production. We're particularly interested in engineers who have enterprise-scale VMware deployment experience and who enjoy building platforms rather than simply maintaining existing environments. What you'll be doing You'll play a hands-on role in developing the new VMware platform, including: Building and configuring VMware Cloud Foundation, vSphere and ESXi Supporting the development of VCF workload domains, clusters and compute infrastructure. Using VCF APIs, Ansible and Python to automate deployment and configuration. Developing repeatable Infrastructure as Code and Git-based deployment practices. Automating VM provisioning, configuration and standardisation. Working with the wider engineering team across NSX, networking, storage and security . Supporting the integration of the platform with enterprise monitoring and Splunk Cloud . Testing, troubleshooting and validating the platform as it progresses through development. Helping establish engineering standards, deployment patterns and operational processes for the new environment. What we're looking for You'll bring strong hands-on experience across the VMware technology stack, with particular expertise in: VMware Cloud Foundation (VCF) vSphere and ESXi Enterprise-scale VMware deployments Greenfield VMware platform builds VMware compute architecture and cluster design VMware APIs and infrastructure automation Ansible and/or Python Infrastructure as Code and Git/source control Understanding of NSX and software-defined networking We're looking for someone who can do more than administer VMware. You'll ideally have built and deployed large-scale VMware environments and be comfortable working through the technical challenges that come with developing a new platform. Experience with VCF Automation/Aria, NSX, CI/CD or GitOps, Splunk Cloud, Kubernetes and enterprise networking would be advantageous. The opportunity This is a chance to join National Grid at an early stage of a significant greenfield technology initiative and help shape a new enterprise VMware platform from the ground up. You'll work alongside an experienced engineering team, contributing to technical decisions and helping develop a platform that is automated, scalable, secure and production ready. Pontoon is an employment consultancy. We put expertise, energy, and passion into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an all-encompassing environment that helps them thrive. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. Please email me

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join Our Team as a Specialist Security Operations Engineer Are you ready to take your cyber security expertise to the next level? Our client, a leader in the energy sector, is on the lookout for an Incident Response Specialist to join their dynamic cyber security team. Role: Incident Response Specialist Duration: 6 Months (ext. options) Location: Warwick (Hybrid 1 Day in Office) Rate: 700 pd (umbrella) What You'll Do: As a pivotal member of the team, you'll collaborate closely with Agile DevSecOps initiatives, ensuring seamless integration and visibility for the Security Operations Centre. You'll foster a DevSecOps mindset, promoting shared responsibility among Security Operations teams. Your contributions will be vital in defending against an ever-evolving threat landscape. Key Responsibilities Include: Incident Response: Triage and manage high-priority incidents while ensuring appropriate responses are executed. Produce clear incident summaries quickly and adapt your communication style for various audiences. Provide tactical support to colleagues during incidents and manage communications with senior leaders. Capability Development: Design and maintain incident response plans and processes. Coach and mentor junior colleagues to enhance their professional growth. Identify gaps in current practises and drive improvements across the organisation. Stakeholder Engagement: Build and maintain productive relationships across various business departments. Advise senior leadership on risk and incident response improvements, ensuring a collaborative approach. What We're Looking For: Experience: Previous experience in Incident Response or related fields, or a relevant degree. Subject Matter Expert (SME) experience in a technical cyber discipline. Proven track record in shaping capability and strategy. Skills: Strong analytical skills with the ability to solve complex problems independently. Exceptional written and verbal communication skills, adaptable to diverse audiences. Excellent stakeholder management and relationship-building abilities. Qualifications: Must hold SC Clearance. A degree-level qualification in Security Operations or Incident Response is essential. Desirable certifications include CISSP, CCIM, GEIR, or CREST Certified Incident Manager. Why Join Us? Flexible Working: This role can be hybrid working. Impactful Work: Play a key role in enhancing the security posture of a national critical infrastructure provider. Career Growth: Engage in continuous learning and development opportunities while shaping the future of cyber security. If you have the passion, expertise, and drive to make a difference in the cyber security landscape, we want to hear from you! Join us on this exciting journey towards a safer digital future. Apply Now! Don't miss your chance to be part of this exciting opportunity. Submit your application please answer screening questions and take the next step in your career! Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities' employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Transaction Manager 6 Month Contract (Initial) London Hybrid Working Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We are happy to be recruiting for one of our high-profile Banking clients. They are currently looking for a Transactions Manager to join their team for an initial 6-month contract. However, there may be scope for extension. Key Responsibilities: Onboarding of new clients (particularly in the Custody space). Reviewing of legal contracts (including Custody Agreements, Account Bank and Agency Agreements). Managing up to approximately 20 matters at any one time Presenting of information to internal committees Skills & Experience: Experience in Debt Capital Markets (DCM) Experience in reviewing contracts Client onboarding Experience in Finance ILS Project Finance experience Business implementation Location: This is a hybrid working role, with a requirement to work from the clients London office 4 days a week. Working hours: Standard working hours with some flex where required. If you feel that this is a role that would suit you then please apply today. If you do not hear from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon Solutions is an equal opportunities company

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Senior Internal Communications Business Partner Location: Warwick / Hybrid Contract Type: 8 months About the Role We are recruiting for an experienced Senior Internal Communications Business Partner to join a high-performing Internal Communications team This is a highly visible, stakeholder-focused position operating at Communications Manager / Senior Business Partner level. Working closely with executive leaders, particularly within the CIO organisation, you will provide strategic communications counsel, shape business communications, and ensure colleagues receive clear, engaging and impactful messaging. This is not a delivery-only communications role. You will be expected to influence business discussions, contribute to leadership planning, and act as a trusted advisor to senior stakeholders, helping drive engagement across major business priorities and transformation initiatives. Key Responsibilities Partner with senior business leaders, acting as the Internal Communications Business Partner for designated directorates. Develop and deliver strategic internal communications plans that align with organisational priorities and business objectives. Provide expert communications advice and coaching to Directors, Executive leaders and senior stakeholders. Influence communication planning at leadership level, ensuring communications are embedded into business planning and decision-making. Attend leadership meetings, providing strategic communications input and identifying opportunities to improve engagement. Lead the planning and execution of internal communications activity, managing tactical delivery through Internal Communications Advisors where appropriate. Develop high-quality communications across a range of channels, including executive messaging, intranet content, newsletters, presentations, videos and employee campaigns. Lead communications planning for business events, leadership forums, town halls, conferences and employee engagement activities. Build strong relationships across Corporate Affairs, HR, Digital, Technology and wider business functions to ensure joined-up communications. Support communications relating to technology, digital and business transformation initiatives, ensuring colleagues understand change and its impact. Use employee insight, engagement data and feedback to continually improve communication effectiveness. Identify communication risks and provide strategic recommendations to senior stakeholders. Manage relationships with external agencies where required. Key skills and experience: This role requires someone who can balance strategic thinking with hands-on delivery while building trusted relationships across leadership teams. Essential Skills & Experience Significant experience in Internal Communications within a large or complex organisation (essential). Proven experience operating as an Internal Communications Business Partner, Senior Communications Manager, or Communications Lead. Demonstrated success advising Directors, Executive teams or C-suite stakeholders on internal communications strategy. Experience influencing senior decision-makers and confidently providing constructive challenge where required. Strong strategic communications planning skills with the ability to align communications to wider business objectives. Experience attending leadership meetings and contributing to strategic business discussions. Excellent stakeholder management skills with the ability to build credibility quickly across senior leadership teams. Outstanding writing, editing and storytelling skills, with the ability to simplify complex information into engaging employee communications. Experience delivering communications across multiple channels including intranet, email, presentations, leadership briefings and employee events. Strong organisational skills with the ability to manage multiple priorities within a fast-paced environment. Experience measuring communication effectiveness and using insight to improve engagement. Desirable Experience Experience supporting one or more of the following would be highly advantageous: Chief Information Officer (CIO) or Chief Technology Officer (CTO) functions. Technology, Digital or IT organisations. Enterprise technology programmes. Digital transformation initiatives. Organisational change or business transformation programmes. Technical expertise is not required; however, experience supporting technology leaders and communicating complex transformation programmes is highly desirable. Apply now! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Change & Transformation Communications Manager Location: Warwick / Hybrid Contract Type: 6 months with scope to extend About the Role We are seeking an experienced Change & Transformation Communications Manager to lead the development and delivery of communications strategies supporting major organisational transformation programmes. Reporting to the Head of Internal Communications, you will play a key role in translating complex business change into clear, engaging and strategic communications that help employees understand what is changing, why it matters and how they contribute to successful delivery. This is a highly strategic role rather than a tactical communications position. You will partner with senior leaders, transformation teams, HR, Digital and business stakeholders to develop communications strategies that create alignment between organisational objectives, transformation programmes and employee engagement. The successful candidate will help bring multiple transformation initiatives together into a coherent communications narrative, ensuring colleagues have clear line-of-sight between business strategy, organisational change and day-to-day communications. Key Responsibilities Lead the communications strategy, planning and delivery for major organisational change and transformation programmes. Develop integrated communication strategies that align transformation activity with wider organisational priorities and business objectives. Partner with senior leaders, programme directors and business stakeholders to provide strategic communications advice throughout the change lifecycle. Create compelling transformation narratives that connect multiple initiatives into a consistent and engaging employee story. Develop key messaging, leadership briefings, employee updates, FAQs, communication toolkits and engagement campaigns. Use audience insight, stakeholder mapping and change impact assessments to tailor communication approaches for different employee groups. Coordinate communications across multiple programmes, ensuring messaging is aligned, sequenced and delivered through the most effective channels. Collaborate with HR, Transformation, Digital, Corporate Affairs and business teams to ensure communications support programme milestones and organisational priorities. Identify communication risks, monitor employee sentiment and recommend proactive interventions to improve understanding and engagement. Build effective feedback mechanisms that capture employee insight and inform ongoing communication activity. Measure the effectiveness of communication campaigns using engagement data, feedback and analytics to drive continuous improvement. Promote best practice in change communications and contribute to the development of communications capability across the wider organisation. Essential Skills & Experience Significant experience in Internal Communications, Change Communications, Transformation Communications or Strategic Communications. Proven experience developing and delivering communications strategies for organisational transformation, business change or enterprise-wide programmes. Demonstrated experience supporting large-scale transformation initiatives, cultural change, strategic programmes or organisational redesign. Strong strategic planning skills with the ability to align communications to wider business objectives and transformation roadmaps. Excellent stakeholder management skills with experience advising and influencing Directors, senior leaders and programme sponsors. Outstanding writing, editing and storytelling skills with the ability to simplify complex information into engaging employee communications. Experience developing integrated communication plans, campaigns and engagement strategies across multiple business functions. Strong planning and organisational skills with experience managing multiple priorities, programme dependencies and communication risks. Experience using audience insight, employee feedback and communication metrics to improve engagement and communication effectiveness. Highly collaborative, with the ability to build strong relationships across Communications, HR, Transformation, Digital and wider business teams. Desirable Experience Candidates with experience working in complex, highly regulated or large-scale organisations will be particularly well suited to this opportunity. Apply now! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.