Pontoon

77 job(s) at Pontoon

Pontoon
Jan 11, 2026
Contractor
Job Title: ServiceNow Catalogue QA & Delivery Lead Location: Bromley - 3 Days Onsite Contract Length: 6 Months (Possibility for Extension) Daily Rate: Circa 700/Day Working Pattern: Full Time Are you a dynamic leader with a passion for quality assurance and delivery in the exciting world of IT Service Management? Our client is seeking a ServiceNow Catalogue QA & Delivery Lead to bring a 'testing mindset' to their team and drive successful outcomes in their Service Enablement journey. Position Overview: In this role, you will be the subject matter expert on testing practises, responsible for establishing effective testing strategies and processes to ensure the successful delivery of the Request catalogue build-out. You'll play a pivotal role in managing the end-to-end project lifecycle for ServiceNow catalogue enhancements. Primary Skills Required: Primary Skill Understanding of IT Service Management (ITSM) processes and ServiceNow Service Catalog functionality. ServiceNow experience (especially Service Catalogue / ITSM / Service Request workflows) End-to-end testing / QA experience -Validating workflows, automation, approvals, integrations Manage end-to-end project lifecycle for ServiceNow Catalog enhancements and related initiative Quality assurance mindset -Ensuring solutions meet business and operational requirements Experience testing service management processes. Not just applications, but process and tool together Agile delivery experience. Jira (or similar), working in sprints, backlog tracking Highly organized and detail-oriented professional to oversee the testing and quality assurance of ServiceNow Catalogue items Track end to end testing, maintaining documentation of test cases, results and issue resolutions Project management activities, ensuring timely delivery in Agile manner, tracking tasks and epics in JIRA as well as coordinating outcomes across teams ALM Octane, Python, Java is essential Nice to have : Experience as a Scrum Master is a plus. Proven track record in ServiceNow testing and administration. Ability to translate complex work into executive-ready presentations. Key Responsibilities: Test Strategy Development: Create and optimise testing and automation strategies, including defect management and reporting. Project Management: Ensure timely delivery of project aspects while tracking work in JIRA. End-to-End Testing: Validate workflows, automation, approvals, and integrations for a seamless experience. Stakeholder Communication: Facilitate regular updates and risk assessments, ensuring alignment with business needs. Documentation Management: Track and maintain documentation of test cases, results, and issue resolutions. What We're Looking For: We seek a highly organised and detail-oriented professional who thrives in a fast-paced, agile environment. Your excellent communication and problem-solving skills will be vital as you guide the testing and quality assurance of ServiceNow Catalogue items. Why Join Us? Collaborative Environment: Work alongside a talented team that values innovation and creativity. Impactful Role: Play a critical part in shaping the Service Enablement journey. Attractive Compensation: Enjoy a competitive daily rate of 700. If you are ready to take on this exciting challenge and make a significant impact, we want to hear from you! Apply today and be a part of our client's transformative journey in the ServiceNow space! Join us in driving excellence through quality assurance and delivery! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Pontoon Warwick, Warwickshire
Jan 11, 2026
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Colleague Listening & Engagement Specialist Location: Warick / 2 days per week on site Contract: 6 months with posibility for extension About the Role We are seeking an experienced Colleague Listening & Engagement Specialist to deliver and evolve our colleague listening and engagement strategy. This role will lead the final annual listening survey on the existing Qualtrics platform for 2025/26 and play a critical role in the implementation and embedment of Workday Peakon as the primary listening tool from 2026/27 onwards. You will work closely with senior leaders and key stakeholders to translate employee feedback into meaningful actions that enhance engagement, culture, and overall employee experience. Key Responsibilities Employee Listening & Engagement Lead the end-to-end implementation of Workday Peakon, including annual engagement surveys, pulse surveys, and lifecycle listening for 2026/27. Partner with external survey providers and internal stakeholders to design, configure, and optimise the Peakon platform. Deliver and manage the annual employee listening survey for 2025/26 using Qualtrics. Leadership Partnership Enable leaders to confidently interpret survey results and take impactful, data-led actions. Act as a trusted advisor to senior leaders on best practices for employee engagement, culture, and experience improvement. Insight & Analysis Analyse employee feedback data to identify trends, risks, and opportunities across the organisation. Translate complex data into clear, compelling insights and recommendations that inform decision-making. Collaboration & Continuous Improvement Work closely with leadership teams to align and embed engagement improvement actions. Recommend and support additional listening approaches such as focus groups or deep-dive sessions where needed. Continuously review and improve listening tools and engagement strategies to ensure they remain effective and relevant. Communication & Engagement Lead communication and engagement activity to support survey launches and drive participation. Ensure transparent communication of survey results and follow-up actions to employees. About You: Essential Proven experience implementing and managing Workday Peakon listening tools (mandatory). Strong background in employee engagement, colleague listening, or employee experience roles. Excellent analytical skills with the ability to interpret survey data and identify key themes and alignment gaps. Strong communication, facilitation, and stakeholder management skills, with experience working across all organisational levels. Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail. Desirable Experience using Qualtrics or other enterprise listening platforms. Experience advising senior leaders on culture, engagement, or change initiatives. Apply Now! Your next great adventure awaits! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Pontoon Ashbourne, Derbyshire
Jan 10, 2026
Contractor
Pipeline Operative 6 Month Contract Location: Alrewas/Ashbourne Are you an adventurous spirit who thrives in the great outdoors? Do you love exploring rural and remote terrains, even when the skies are overcast? If so, we have an exciting opportunity for you! About the Role: As a Pipeline Operative, you will play a crucial role in ensuring the safety and integrity of our high-pressure gas pipelines. Working closely with our Technicians and Engineers, your responsibilities will include: Inspection Duties: Conducting thorough inspections of pressure systems by walking pipelines (up to 200km/year) across various terrains. Monitoring Work: Keeping a close eye on third-party work and responding to aerial sightings. Maintenance Tasks: Supporting site and marker post maintenance and assisting with our in-line inspection program. Operational Support: Carrying out Safe Control of Operations roles, including serving as a Competent Person for low-risk activities and a Working Party Member for more complex tasks. You'll also be a vital part of our team during both planned and emergency situations, ensuring everything runs smoothly and safely. What We Are Looking For: Technical Knowledge: Familiarity with managing excavations near buried services (HSG47) and experience in maintenance, fault diagnosis, and rectification work within Engineering. Safety Awareness: A strong understanding of health and safety protocols, especially when working with high-pressure gas pipelines. Physical Fitness: The ability to walk for 4-6 hours a day, three days a week, navigating diverse landscapes. In return, we offer a dynamic work environment with opportunities for training and professional development. You'll be covering different sites across the area, so expect some travel as part of your role. Why Join Us? Adventure Awaits: Enjoy the thrill of working outdoors and exploring new areas. Career Development: Gain valuable skills and experience in a vital industry. Team Spirit: Be part of a supportive and enthusiastic team dedicated to safety and excellence. Apply Today! Bring your passion for the outdoors and your commitment to safety. Join us as a Pipeline Operative and help us keep our communities connected and safe. We can't wait to welcome you to our team! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Pontoon Wokingham, Berkshire
Jan 10, 2026
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Senior PMO Lead Location: Wokingham / 2 days per week on site Contract: 6 months with posibility for extension Overview An industry-wide organisation is seeking a Senior PMO Lead to oversee governance and assurance for the Data Sharing Infrastructure (DSI) programme. The DSI is a decentralised socio-technical solution designed to enable secure, resilient, and standardised data sharing between energy system participants. The organisation is leading the development and coordination of the DSI on behalf of the sector and has been appointed by the regulator to oversee its implementation through a defined governance role known as the DSI Coordinator. This position sits within the Management & Governance team and is responsible for managing the programme's governance framework, coordinating internal and external governance forums, and ensuring robust oversight of delivery performance, risk, and decision-making. Key Accountabilities Manage and evolve the governance framework for the DSI programme, ensuring effective, transparent decision-making and accountability. Coordinate internal governance forums and working groups across the DSI Coordinator function and delivery workstreams, acting as secretariat for the Programme Board, Steering Committee, and other internal forums. Lead the development of governance reports and presentation materials, working closely with delivery, planning, and risk functions, including inputs from delivery control teams. Interface with wider organisational governance structures to ensure alignment, escalation, and coordination of cross-cutting issues. Coordinate external governance forums, such as the Stakeholder Advisory Group, including logistics, agenda planning, and preparation of supporting materials. Develop and maintain programme reporting frameworks, ensuring accurate and timely reporting of performance, risk, progress, and benefits to stakeholders. Support programme delivery planning, including progress tracking, cost estimates, timelines, and dependencies. Maintain governance documentation and artefacts, including terms of reference, minutes, action logs, and decision records. Identify and manage risks related to DSI delivery, working closely with governance and delivery teams to define mitigation strategies. Facilitate evidence-based decision-making to ensure prioritisation and delivery choices align with the governance framework and programme strategy. About You - Skills, Knowledge & Experience Strong passion for effective programme governance and successful delivery outcomes. Experience managing governance frameworks within large, complex programmes or portfolios. Confidence coordinating cross-functional teams spanning delivery, commercial, regulatory, and stakeholder engagement. Familiarity with public-sector or regulatory governance requirements - experience in the energy sector is advantageous. Proven experience running governance forums, steering groups, and advisory committees. Excellent communication, organisation, and stakeholder-management skills. Ability to balance detail with strategic oversight and support robust, timely decision-making. Apply Now! Your next great adventure awaits! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Pontoon Chester, Cheshire
Jan 10, 2026
Contractor
Contract: 12 months (extension potential or permanent) Salary: 35,000 - 38,000 per annu Location: Chester (2-3 days onsite per week, hybrid) An excellent opportunity to join the EMEA Priority Client Services team based in Chester. The roles primary focus is to develop relationships with our highest tiered Institutional and Corporate clients. With a focus on developing market leading client service, balanced with an optimal, highly automated, post trade experience across confirmation, settlement and Post settlement. Specifically, you will be responsible for: Being a dedicated point of contact for your portfolio of clients and their Bank of America contacts, providing operational support through onboarding and post trade. Providing operational support through confirmation and settlement, and post settlement for our priority clients. Also providing subject matter expertise as we partner with our top tier clients in developing market leading operational technology. Provide direct support to our key stakeholders including Sales, Trading, Trade Control, Credit and OCRM and SRM teams, in supporting client's operational requirements. You will acquire a level of knowledge of the applications utilised within the FX trade lifecycle to develop process and control design to enhance straight through processing rates, mitigate operational risk and develop viable accommodations as required. Support the development of the 5 Pillar strategy and department objectives, ensuring these align to those of Global Markets, Clients and Stakeholders. Building client data and presenting our performance against target for clients to which they are aligned. Attending internal forums and external meetings for the clients to which they are aligned. Responsibilities: Timely response to client queries regarding the settlement of their trades Right first-time settlement of FX trades Maintenance of client settlement and confirmation static Liaising with other internal departments to ensure timely resolution of queries and issues Involvement in ad hoc projects for new processes or industry initiatives Breaks investigation and resolution Delivering best in class client service Requirements: Must be client focused with proven track record of excellent communications and interpersonal skills Ability to quickly assimilate knowledge of various operational platforms in support of business-as-usual activities Must be self-motivated and able to work independently Must be able to operate successfully in a fast paced environment with excellent time management Demonstrate intellectual curiosity, and always question the 'why' Other skills: Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions. Excels in working among diverse viewpoints to determine the best path forward. Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner Commitment to challenging the status quo and promoting positive change. Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base. Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world."
Pontoon
Jan 10, 2026
Contractor
Job title: Business Continuity Lead Location: Warwick/Hybrid Duration: 6 months initially We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. The role: This position is within our centralised assurance team, reporting to the Enterprise Risk Manager. The primary aim of this temporary role is to support the successful implementation of a planned programme or works, with clear deliverables. The output of the work will be reported directly to the board. In this role, working alongside our existing BC Lead Co-ordinator, you will play a key part in supporting the Business Continuity Management System and should be comfortable collaborating with senior leaders. Flexibility, adaptability, and a collaborative approach are essential. Responsibilities: Coordination of business continuity management (BCM) deliverables. Assist with updating the Business Impact Analysis (BIA) Engage leadership in BIA assessments. Respond to tracking and monitoring requests reporting on progress and BCM cycle completing from 2nd line assurance sources. Ensure content quality and overall adequacy of BCM elements. May be asked to participate or observe management and/or other Business Area exercises. Provide advice to enable the business to conduct Business Impact Analysis, review, update and exercise Business Continuity Plans. Facilitate workshops/ exercises with Plan owners/ deputies and those who have a role within the plan. Ensure all teams/ activities have Business Impact Analysis and Business Continuity Plans Work collaboratively with IT teams to improve the Disaster Recovery Process for the organisation. Requirements: Comfortable with Business Continuity and risk management terminology and standard risk frameworks. Coupled with the ability to break these down, so that those who are not Business Continuity/ risk and control specialists can comfortably contribute. Ability to communicate findings across a breadth of stakeholders. Attention to detail, evident in observations and in the production of targeted reports. Demonstrate strong stakeholder engagement. Able to work effectively across all levels of the organisation. An understanding of the energy sector is desirable Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Pontoon Dundee, Angus
Jan 10, 2026
Seasonal
Job Title: Administrator Location: Dundee Pay Rate: 14.02p/hr Hours: Monday - Friday - 9am - 5pm Please note, you may need to support shifts between 8:30am - 5:30 dependant on business needs. Hybrid Working: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Contract Type: Temporary - 12 months Start Date: February 2026 Lloyds are recruiting now for Customer Service roles supporting the UK's largest Banking Group. As part of the IP&I team, this role is primarily administrative based but flex across other contact channels (e-mail and web chat) may be required. A 6 -8 week training programme will teach you all you need to know about the wide range of products and services. This role carries out prescribed customer management activities and provides support to others by following existing procedures. Your responsibilities will include: Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues. Personally meets customer needs related to standard products and services and/or supervises a team of customer advisors. Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities. Creates, organises and maintains files for correspondence and records. Develops personal capabilities using existing formal and informal training opportunities. Collects and prepares standard data related to ongoing issues. About our client: At our client's organisation, we believe in creating a workplace where you can truly be yourself and have a rewarding career. With great colleagues, flexible working arrangements, and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive. Requirements: Solid risk and controls awareness Efficiency and able to work to tight SLAs A proactive nature, with the ability to innovate and challenge in support of the business model we are operating Proven track record to work at pace in an environment of complexity and time-based pressure, retaining high levels of accuracy and control throughout Benefits: Flexible benefits to suit your lifestyle, such as discounted shopping Great access to shops and restaurants Close to public transport links First class support and training for all colleagues Opportunity for growth within the company Hybrid working approach (once initial onsite training has been completed) CONTACTING US: Please note that the Adecco Dundee office is not the contact point for this role. If you need support follow THIS LINK . At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups. We are disability confident and can make reasonable adjustments to our recruitment processes upon request. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Pontoon Warwick, Warwickshire
Jan 10, 2026
Contractor
Job Title: Communications and Engagement Coordinator Location: Warwick (Hybrid with one day per week onsite) Contract: 6 Months Salary: 46,564.00 Are you a communications wizard with a passion for engaging teams? Do you thrive in a dynamic environment where your voice can make a difference? If so, we have an exciting opportunity for you to join our vibrant team as a Communications and Engagement Coordinator! About the Role As part of the Regional Energy Strategic Planning (RESP) team, you'll play a pivotal role in delivering a robust internal communications strategy that connects and engages our team members across Great Britain. Your mission? To coordinate and elevate our internal communications, ensuring that everyone feels informed, inspired, and included! Key Responsibilities Plan It: Lead the development and delivery of the quarterly RESP internal communications plans that resonate with our diverse teams. Coordinate: Ensure that your plans align seamlessly with wider Strategic Energy Planning (SEP) communications. Engage: Communicate effectively across the RESP team, which includes 11 national/regional teams and the central hub. Deliver: Craft internal articles, team briefings, and updates that inform and engage. Support: Help RESP colleagues maintain internal channels and foster relationships, empowering them to shine in their communications efforts. About You We're seeking a well-organised and proactive individual who embodies creativity and clarity in communication. To thrive in this role, you should have: Proven experience in internal communications, with the ability to create clear and actionable communication plans. Exceptional writing and storytelling skills, capable of captivating technical teams and varied audiences. A knack for relationship management, especially with senior leaders. Strong analytical skills to interpret measurement data and drive meaningful improvements. A passion for people and the impact of effective internal communications. A detail-oriented mindset, with the ability to manage multiple priorities and deadlines seamlessly. Why Join Us? Impact: Be part of a transformative journey in energy planning, contributing to meaningful change within the organisation. Flexibility: Enjoy the benefits of hybrid working, balancing home and office life in beautiful Warwick. Growth: Work alongside visionary minds and enhance your skills in a supportive environment. If you're ready to take on this exciting challenge and make a real impact, we want to hear from you! Apply now and let's embark on this journey together! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Pontoon Chester, Cheshire
Jan 10, 2026
Contractor
Title: Domain Solution Architect Day Rate: 500- 750/day (Umbrella) Contract: 12 months + possible extension Location: Chester - Hybrid (3 days onsite mandatory) We're hiring a Domain Solution Architect to support major transformation programmes within Global Transaction Services (Payments, Liquidity, Trade Finance, Loans, Virtual Accounts). The role leads early engagement with the business, shapes conceptual solutions, and owns high-level design across EMEA treasury technology. Key Responsibilities: Lead business engagement, requirements capture, and conceptual solutioning Produce E2E High Level Designs across Payments, Liquidity, Trade Finance, Loans Assess change impact across technology, operations, and supporting functions Provide architecture oversight through the delivery lifecycle Ensure alignment to design standards, governance, and enterprise architecture Support blueprinting for Treasury and Global Banking & Markets strategy Guide offshore/onshore teams and influence senior stakeholders Essential Experience: Extensive years of experience in solution/functional architecture Corporate banking domain: Payments, Liquidity, Trade Finance, Loans, VAM UK/EU payment schemes + cross-border payments Regulatory project experience Vendor package selection + integration Strong technical, data analysis & multi-technology design background Proven leadership of distributed teams E2E solution architecture, interfacing patterns, non-functional design Nice to Have: Agile experience TOGAF Banking application design background
Pontoon Warwick, Warwickshire
Jan 09, 2026
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you ready to lead the charge in optimizing data systems within the energy sector? Our client is on a transformative journey, and they need a visionary Data Systems Manager to join their dynamic team. If you have a passion for data management and thrive in collaborative environments, this is the opportunity for you! Role: Data & Systems Specialist Duration: 6 Months (ext. options) Location: Warwick (Hybrid 1 Day in Office) Rate: 450 pd (umbrella) About the Role: As a Data Systems Manager, you will be at the forefront of enhancing our client's Connections process. Your responsibilities will include: Optimizing Systems: Review and improve data structures and baseline functionality to identify opportunities for enhancement. Collaborating: Work hand-in-hand with internal teams and external stakeholders to ensure smooth delivery of system improvements. Agile Project Management: Partner with business SMEs and IT professionals in an agile environment to deliver impactful system changes. Future Readiness: Engage with project leads to anticipate upcoming requirements and adapt to industry developments. Ensuring Data Integrity: Apply best practices in governance and architecture to maintain robust and future-proof solutions. Governance and Compliance: Maintain data sharing controls to ensure transparency and adherence to standards. Contributing to Applications: Assist in the development of NESO Connection applications, focusing on user experience and business needs. Managing Deliverables: Track progress against milestones and provide clear updates to stakeholders. About You: We are looking for someone who embodies an agile mindset and possesses the following skills and experiences: Agile Experience: Demonstrated knowledge of Agile principles with a proven track record of applying them in project settings. Data Expertise: Strong understanding of data structures and governance to ensure integrity and optimize systems. Analytical Problem Solver: Ability to analyze complex issues, identify opportunities, and communicate solutions effectively. Governance and Catalogues: Experience in implementing data sharing controls and developing data catalogues. Process Improvement: Skilled in identifying gaps and designing enhancements for better operations and user experiences. Testing and Quality Assurance: Familiarity with validating technical solutions to ensure they meet user and business needs. Stakeholder Engagement: Strong communication skills to build collaborative relationships across technical and business teams. Essential Skills & Experience: Proven experience in data and systems management, including governance and integrity. Understanding of large-scale energy systems or similar environments. Experience in Agile delivery environments with a collaborative approach. Strong analytical and problem-solving capabilities. Excellent stakeholder engagement skills. Desirable Skills & Experience: Knowledge of NESO operations or similar organizations within the energy sector. Experience with data catalogue development and governance. Exposure to user experience design principles for improved usability. Familiarity with process improvement initiatives to optimize workflows. Understanding of industry change drivers and their impact on data and systems. Why Join Us? This is an exciting opportunity to be part of a forward-thinking organization that values innovation and collaboration. We welcome full-time and part-time applicants and are open to flexible working arrangements to suit your lifestyle. If you're ready to make a difference in the energy sector and drive impactful data solutions, we want to hear from you! Apply today and embark on a transformative journey with us! Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunities' employer. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Pontoon Warwick, Warwickshire
Jan 09, 2026
Full time
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Colleague Listening & Engagement Specialist Location: Warick/2 days per week on site Contract: 6 months with possibility for extension About the Role We are seeking an experienced Colleague Listening & Engagement Specialist to deliver and evolve our colleague listening and engagement strategy. This role will lead the final annual listening survey on the existing Qualtrics platform for 2025/26 and play a critical role in the implementation and embedment of Workday Peakon as the primary listening tool from 2026/27 onwards. You will work closely with senior leaders and key stakeholders to translate employee feedback into meaningful actions that enhance engagement, culture, and overall employee experience. Key Responsibilities Employee Listening & Engagement Lead the end-to-end implementation of Workday Peakon, including annual engagement surveys, pulse surveys, and life cycle listening for 2026/27. Partner with external survey providers and internal stakeholders to design, configure, and optimise the Peakon platform. Deliver and manage the annual employee listening survey for 2025/26 using Qualtrics. Leadership Partnership Enable leaders to confidently interpret survey results and take impactful, data-led actions. Act as a trusted advisor to senior leaders on best practices for employee engagement, culture, and experience improvement. Insight & Analysis Analyse employee feedback data to identify trends, risks, and opportunities across the organisation. Translate complex data into clear, compelling insights and recommendations that inform decision-making. Collaboration & Continuous Improvement Work closely with leadership teams to align and embed engagement improvement actions. Recommend and support additional listening approaches such as focus groups or deep-dive sessions where needed. Continuously review and improve listening tools and engagement strategies to ensure they remain effective and relevant. Communication & Engagement Lead communication and engagement activity to support survey launches and drive participation. Ensure transparent communication of survey results and follow-up actions to employees. About You: Essential Proven experience implementing and managing Workday Peakon listening tools (mandatory). Strong background in employee engagement, colleague listening, or employee experience roles. Excellent analytical skills with the ability to interpret survey data and identify key themes and alignment gaps. Strong communication, facilitation, and stakeholder management skills, with experience working across all organisational levels. Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail. Desirable Experience using Qualtrics or other enterprise listening platforms. Experience advising senior leaders on culture, engagement, or change initiatives. Apply Now! Your next great adventure awaits! Please be advised: if you haven't heard from us within 48 hours, then unfortunately your application has not been successful on this occasion. We may, however, keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Pontoon
Jan 09, 2026
Contractor
Job title: Estimation Manager Location: Warwick/Birmingham/Hybrid Duration: 6 months initially We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. The role: An Estimating Manager in the construction industry is responsible for leading the preparation of accurate and competitive cost estimates by evaluating project scope, technical requirements, and client expectations. They oversee the development and maintenance of project budgets, analyse cost data from suppliers and subcontractors, and manage the tendering process to ensure bids align with commercial objectives. The role involves close collaboration with risk and commercial teams to identify and mitigate financial risks, as well as ongoing monitoring of project costs during delivery to identify variances and implement corrective actions. Responsibilities: Cost Estimation and Budgeting: Provide strategic leadership for the estimating function to ensure all cost estimates are accurate, consistent, and aligned with organisational standards. Develop robust estimating processes that deliver reliable budgets for projects of varying complexity. Ensure project budgets are realistic, competitive, and capable of supporting successful project delivery and business objectives. Data Collection and Analysis: Oversee the systematic collection and evaluation of all cost-related data, including labour rates, materials, plant, location-specific factors, and project durations. Establish and maintain cost databases and benchmarking processes that capture historical performance and market intelligence. Use these insights to improve forecasting accuracy and strengthen the organisation's competitive position in the market. Tender and Bid Preparation: Manage the preparation, review, and approval of cost estimates for tenders and bids. Ensure that tender submissions are commercially competitive while maintaining compliance with client requirements and internal governance standards. Provide leadership in the evaluation of contractor and supplier proposals, ensuring value for money, risk coverage, and alignment with the organisation's strategic objectives. Cost Control and Monitoring: Oversee the monitoring of project costs throughout the life cycle, ensuring alignment between forecasts, budgets, and actual outcomes. Establish governance frameworks for managing cost variations and disputes, enabling timely resolution and preventing escalation. Drive continuous improvement by embedding lessons learned from project delivery back into estimating practices to strengthen future performance. Requirements: Solid estimating background (construction, utilities, infrastructure) Strong command of estimating theory, processes, and change control Ability to step in as SME and support/guide Chris Confident with senior internal/external audiences Able to travel when needed Professional presence, concise communicator Comfortable working in early-stage, innovative environments Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Pontoon Waltham Cross, Hertfordshire
Jan 09, 2026
Contractor
Job title: Quantity Surveyor Location: Waltham Cross/Hybrid Duration: 6 months initially We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. The role: In this role you will support procurement activities associated with the packages/sub-projects (over £100m) and with support from the Lead Quantity Surveyor act as the key commercial representative providing guidance on commercial and contract management considerations and advising on contract options and budget estimates, including risk & contingency allowances. Responsibilities: You'll be responsible for the quality assurance of construction contracts, including maintaining accurate contractor data records, providing commercial and contract management support, guidance and coaching to the project delivery team and ensure contractor costs are robustly managed across your package. You'll ensure contract compliance through effective contract management activities including monitoring of spend against agreed budgets, KPIs and other metrics. Helping your project team develop and maintain cost forecasts will be a key responsibility. You'll produce all necessary contract forms such as valuations and payment recommendations and instructions and communications for the assigned project, leading on providing independent reviews and advice on variations and compensation events, supporting any escalation procedures and dispute avoidance and resolution processes. You'll build strong relationships with a range of stakeholders, including Project Managers, Planners, Accountants, Operational colleagues and other specialists, contractors, and colleagues in procurement, regulation and legal teams, reaching out to senior stakeholders for assistance when it is needed. Requirements: Experience of delivering several projects already and be able to demonstrate experience of contract and commercial management, stakeholder engagement, risk management, and procurement. Experience of working as a QS on construction projects and an understanding of NEC4 contracts (Option A, C and E). Ideally you have experience on infrastructure projects Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Pontoon City, Manchester
Jan 09, 2026
Contractor
Job Title: Treasury Client Services Representative Duration: 12 months, potential to go perm Location: Manchester/Hybrid (four days per week in the office) Salary: 63000 per annum Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you passionate about providing exceptional service and support in the financial sector? Do you thrive in a dynamic, client-focused environment? If so, we have an exciting opportunity for you! Our client, a leading organisation in the banking industry, is seeking a dedicated Treasury Client Services Representative. What You'll Do: As a Treasury Client Services Representative, you will: Serve as the primary contact for day-to-day client inquiries across various market segments and regions, handling multiple countries and languages. Manage investigations and resolutions related to specific products such as payments, trade, and other banking services. Provide functional support to internal clients by collecting data and preparing reports for AML/KYC compliance information. Deliver day-to-day servicing support to the Treasury Services Relationship Management team, ensuring a positive client experience for both existing and potential new clients. What We're Looking For: To succeed in this role, you should have: Direct client-facing experience within the financial services sector. Familiarity with correspondent banking and a solid understanding of the payments product lifecycle. Experience discussing digital solutions with clients, showcasing your ability to enhance their banking experience. Ready to Make an Impact? If you're excited to take on this rewarding challenge and be part of a team that values client relationships and service excellence, we want to hear from you! How to Apply: To apply for this opportunity, please apply with an up-to-date CV. Please note that if you haven't heard from us within 48 hours, your application may not have been successful on this occasion. However, we may keep your details on file for future vacancies and contact you accordingly. Pontoon is an equal opportunities employer and an employment consultancy. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Pontoon Warwick, Warwickshire
Jan 08, 2026
Contractor
Job Title: Technical Writer Location: Warwick, once per week onsite Remuneration: Up to 500 per day Contract Details: Fixed Term Contract (3 months) Are you a master of words with a knack for translating technical jargon into compelling narratives? Our client is on the lookout for an experienced Technical Writer to craft high-quality sanction papers for essential electricity projects. Join a dynamic team where your skills will shine! Responsibilities: Author & Edit : Create sanction papers that articulate project scope, funding structure, and risk profiles with clarity. Translate Technical Inputs : Convert engineering details into accessible narratives for senior stakeholders. Governance Compliance : Ensure documents meet all governance standards and regulatory requirements. Template Mastery : Establish and maintain templates and style guides for consistency. Committee-Ready Packs : Prepare executive summaries, main papers, and appendices for presentation at the highest levels. Required Skills & Experience: Proven expertise in writing investment cases, business cases, or sanction papers within infrastructure, utilities, or energy sectors. Strong financial literacy to present costs, benefits, and investment metrics accurately. Ability to translate complex technical details into clear, structured content. Familiarity with governance processes, risk management, and regulatory frameworks. Exceptional written communication skills with a focus on clarity and structure. Excellent stakeholder management abilities to work collaboratively with diverse teams. Proficiency in MS Word, PowerPoint, and Excel, along with document control and collaboration platforms. Desirable: Experience in electricity transmission/distribution projects. Knowledge of regulated funding mechanisms or capital delivery portfolios. Exposure to project controls and risk registers. Familiarity with environmental considerations and planning. If you're ready to make a meaningful impact in the energy sector and thrive in a collaborative environment, we want to hear from you! Apply now and take the next step in your career with our client. Join us in shaping the future of energy-your words could power the change! Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities , and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Pontoon Warwick, Warwickshire
Jan 08, 2026
Contractor
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you ready to take your planning expertise to the next level? Our client, a leading organization in the utilities sector, is seeking two dynamic Senior Planners to join their team on a temporary basis for 6 months. This is your chance to contribute to a cleaner, greener future while ensuring the secure transport of gas across Great Britain! Role: Senior Planner Duration: 6 Months (extension options) Location: Remote (Must be prepared to travel) Rate: 450 per day (umbrella) About the Role: As a Senior Planner, you will play a critical role in developing, maintaining, and assuring high-quality project schedules for our clients ambitious net zero portfolio. You'll lead a team of Planning Engineers and ensure that projects are delivered on time, within budget, and aligned with strategic objectives. Key Responsibilities: Lead and mentor a team of Planning Engineers, ensuring robust and consistent planning across projects. Develop and maintain an integrated program that covers all projects within the net zero initiative. Utilize planning software (e.g., Primavera P6) to create detailed, logically linked project schedules. Conduct critical path analysis, baseline, float analysis, and progress tracking to maintain schedule integrity. Manage project control processes, including risk management, earned value, and change control. Prepare insightful dashboards and reporting packs for internal and external stakeholders. Collaborate with Project Managers to ensure contractor compliance with NEC and works information during project delivery. Conduct impact assessments for early warnings or change events from the supply chain or Project Managers . Essential Qualifications: Qualified in engineering, project controls, construction management, or a related discipline, or possess relevant experience. Significant experience in project planning within infrastructure, utilities, or capital-intensive environments. Advanced proficiency in project planning software, particularly Primavera P6. Strong understanding of integrated project controls, including earned value management and risk management. Proven experience in conducting schedule risk analysis and change impact assessments. Excellent communication skills in English, both written and verbal. Hold a current full UK driving licence. Membership in a professional organization (e.g., APM, IET) is desirable. What We Offer: An exciting opportunity to work on transformative projects aimed at decarbonising the energy system. A supportive team environment where your expertise will be valued and nurtured. The chance to make a real impact on the future of energy in the UK. Driving Requirement: A valid UK driving licence is essential as you will be required to travel to various project sites. Join us in securing Britain's energy and driving forward our commitment to a sustainable future! If you are passionate about project planning and ready to lead in an innovative sector, we want to hear from you. Apply Now! Embrace the challenge and be a part of our journey towards a cleaner, greener future. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Pontoon Edinburgh, Midlothian
Jan 08, 2026
Contractor
Infrastructure Architect Contract: 6 months Location: Edinburgh, 1-2 days per week on-site Overview We are seeking an experienced Infrastructure Architect with a strong background in security engineering to support the design, build, and deployment of secure cloud platforms within a highly regulated financial and data-sensitive enterprise environment. This role will play a key part in delivering modern, secure infrastructure capabilities, including green-field projects in AWS and Azure environments, across critical customer-facing and transactional systems. Key Responsibilities Design, build, and deploy cloud-based security tooling within a highly regulated, customer-focused financial and data services environment. Lead and contribute to green-field infrastructure and security deployments across AWS and Azure environments. Implement and maintain secure-by-design cloud infrastructure aligned to organisational and regulatory standards. Deploy, configure, and secure AWS services; Azure/security knowledge desirable but not essential. Collaborate closely with architecture, engineering, and delivery teams to embed security across platforms. Support integration works and ensure integration patterns are correctly implemented. Document environments clearly and maintain accurate architectural and operational documentation. Build and architect CI/CD pipelines and support route-to-live processes, ensuring smooth deployment and operational readiness. Required Experience and Skills Significant hands-on experience in security engineering. Proven experience building and deploying cloud security tools in regulated environments. Strong experience delivering green-field deployments in AWS and Azure, with multicloud exposure essential. Experience in integration works and applying integration patterns. Ability to document environments effectively for operational and audit purposes. Experience in building and architecting CI/CD pipelines and supporting route-to-live processes. Strong understanding of cloud security, governance, and compliance frameworks. Azure/security knowledge desirable but not essential. Why Work with us Work on large-scale, business-critical platforms supporting regulated customer and financial services at enterprise scale. Exposure to complex, regulated technology environments. Opportunity to influence modern cloud, security, and integration strategies within a leading enterprise. If you meet the criteria above, we will welcome your application. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Pontoon is an employment consultancy. We put expertise, energy, and passion into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an all-encompassing environment that helps them thrive. Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy and operates as an equal opportunity's employer. Please email me
Pontoon Warwick, Warwickshire
Jan 08, 2026
Contractor
Job Title: Back-End Developer Location: Warwick, once per month onsite Remuneration: Daily rate up to 500 Contract Details: Fixed Term Contract, 12 months, Full Time Responsibilities: Lead the back-end development of a cutting-edge website using Drupal/Acquia Site Studio, ensuring top-notch standards. Design and implement server-side logic, APIs, and database structures to enhance functionality and performance. Collaborate closely with front-end developers, UX/UI designers, and other stakeholders to define technical requirements. Ensure zero defects before deployment by working with the testing team. Write, refine, and progress JIRA tickets, troubleshooting issues as they arise. Maintain the website through regular updates and security patches. Bring innovative ideas to the product leadership team for continuous improvement. Optimize applications for speed, scalability, and reliability. Conduct code reviews, providing constructive feedback to ensure quality. Stay updated on emerging technologies to integrate advancements into our systems. Develop comprehensive technical documentation, including system architecture and API specifications. Support deployment and monitoring of applications in production environments. Work within the SCRUM Agile Framework and be open to training if not experienced. Knowledge, Experience, and Technical Know-How: Proficient in PHP with expertise in object-oriented programming and Drupal. Extensive experience in Drupal custom module development, including Services and Plugins, Controllers, and core APIs. Hands-on experience with Acquia products, particularly Site Studio. Command-line proficiency in Linux, Drush, Composer, Git, and MySQL. Strong understanding of server-side programming languages (Java, Python, Node.js, Ruby). Familiarity with database management systems (MySQL, PostgreSQL, MongoDB) and data modeling. Knowledge of RESTful APIs, microservices architecture, and version control systems (Git). Excellent problem-solving skills and ability to thrive in a team-oriented environment. Strong communication skills for effective collaboration with cross-functional teams. Knowledge of cloud platforms (AWS, Azure, Google Cloud) and containerization (Docker) is a plus. Experience in an Agile product team, ideally with SCRUM experience.
Pontoon Hammersmith And Fulham, London
Jan 08, 2026
Contractor
Adecco / Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job title: Data Entry Assistant Location: Hammersmith, Hybrid 2 days a week (Monday and Thursday) Contract type: fixed term, 8 weeks Rate: 150 per day PAYE About us: Most companies try to meet expectations, we exist to defy them. Using big data, deep expertise and AI-driven platforms to decode the 21st century human experience - then redefine it in meaningful and surprising ways that put customers first. Across digital, mobile and retail. About the Media team We are Media and Insight Platform is a partnership between us, the UK's largest grocery retailer, a global leader in Customer Data Science. Together, we always put the customer first. Fuelled by data from over 24 million Clubcard holders, our closed-loop measurement helps you understand consumer behaviour and ensures that every pound of your advertising budget is spent targeting the right customer, at the right time, with the right message across the full marketing funnel. We're here to help brands Shape What Britain Buys. About the role We are looking for a detail-oriented Data Entry Assistant to join our Media team to onboard new Marketplace clients. This is a key support role focused on accurately entering client data in our internal systems, which will enable clients to activate our Media campaigns to help to drive brand visibility and sales. This is a fixed-term contract position ideal for someone with excellent data handling skills and a proactive, collaborative attitude. Key Responsibilities Accurately enter client and campaign data into onboarding systems and internal databases. Support the onboarding process by validating required documentation and ensuring all data inputs meet established quality standards. Liaise with us and clients to resolve missing or inconsistent data. Track and report progress against onboarding milestones. Ensure GDPR and other data handling policies are strictly followed. Requirements Proven experience in data entry, administration or operational support roles. Strong attention to detail and high level of accuracy. Confident working with spreadsheets, databases and content management systems. Ability to manage multiple tasks and deadlines in a fast-paced environment. Good communication skills, both written and verbal. Team-oriented, with a can-do attitude and willingness to learn. What We Offer Opportunity to work in a rapidly growing area of digital commerce and retail media. Collaborative and supportive team environment. Hybrid working options. Training and onboarding to set you up for success. Potential for contract extension or permanent roles based on performance and business need. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Pontoon Watford, Hertfordshire
Jan 08, 2026
Contractor
Salesforce Senior Administrator Remote - occasional visits to the Watford office 12 month contract Inside IR35 This area is a rapidly growing car benefit provider particularly in electric vehicles. They have traditionally had a strong public sector customer base which over the last two years has seen a dramatic growth in leading blue chip corporate businesses wanting to improve their green credentials. The IT team need to support the business to meet the needs and expectations of these customers. The Salesforce IT team is responsible for designing and building Salesforce to the appropriate standards. They are looking for Salesforce administrators with experience in implementing Agentforce or Experience Cloud to bolster the skills within their internal Salesforce team for the next 12 months. The purpose of the role is to help our internal team to implement Agentforce for customer service teams and Experience Cloud as a customer portal that will improve staff productivity and can scale with the business in addition to providing an effortless customer and driver experience. We strive to create an environment where you can do your best work and be empowered, challenged and supported in equal measure. Key Responsibilities: Design, develop, analyse and optimise the processes and workflows within Salesforce Proactively identify opportunities to improve process effectiveness aligned with project goals Develop, analyse and optimise Salesforce Analytics to monitor performance against those goals Manage release process for Salesforce to our current standard and ensure all changes have been peer reviewed and tested prior to release into live Ensure compliance of the Salesforce platform with IT policies by reviewing and amending security, data protection, data retention and storage, back ups, change management procedures Required Skills The relationship and communication skills to motivate and influence a wide range of internal and external stakeholders ranging from business leaders to software engineering teams Strong analytical and problem-solving skills Able to understand high level business ideas, impact assess and break them down to facilitate service design and delivery Excellent listening, presentation, and interpersonal skills and a keen attention to detail Ability to communicate and challenge ideas in both technical and user-friendly language Able to prioritise and execute tasks in a high-pressure environment Experience working in a team-oriented, collaborative environment Ability to multi-task efficiently Required Experience Evidence of professional training to support this experience such as your trailhead profile and/or Salesforce certifications will be required Experience working as part of a team to implement Agentforce, Community Cloud or Data Cloud is essential If you believe you have the experience required, please apply with your CV now for instant consideration! TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.