Harvey Nash IT Recruitment UK

Dynamics 365 Customer Engagement (CE) Functional Consultant - Burton Hybrid working - 2/3 days per week onsite Salary up to £65,000 Dynamics 365 Customer Engagement (CE) Functional Consultant skilled in Customer Service Workspace, Contact Centre solutions, Live Chat, Voice, Azure Communication Services, and Teams Telephony implementation. Proven experience delivering end-to-end Dynamics 365 CE Customer Service projects, enhancing customer experience, and integrating advanced communication tools. Lead functional design and deployment of D365 CE modules including CSW, Omnichannel, and Contact Centre features. Key skills and responsibilities, Dynamics 365 CE Experience Experienced D365 CE Functional Consultant, specialising in Customer Service Strong expertise in Customer Service Workspace, Omnichannel, and Contact Centre solutions Skilled in implementing Email, Live Chat, Voice, and ACS within D365 CE Omnichannel Proven integration of Teams Telephony with Dynamics 365 Knowledgeable about contact centre tech and telephony systems Solid grasp of Power Platform, including Power Apps and Power Automate Excellent stakeholder management and communication abilities Capable of producing clear documentation and functional designs Good understanding of ALM and DevOps best practices Interested?! Send your up-to-date CV to Dean Sadler-Parkes at Harvey Nash for review Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.

Dynamics 365 Functional Consultant - Burton upon Trent Hybrid working Salary up to £65,000 A Dynamics 365 Functional Consultant is needed for a leading client in Burton Upon Trent. The selected candidate will analyse D365 business needs, define and document system requirements, and support system delivery. Responsibilities include providing D365 analysis to facilitate business and technology changes, acting as a business analyst to gather requirements and shape the product backlog, showcasing new possibilities to inspire stakeholders, and guiding partner solution designs with a configuration-first mindset. Key skills and responsibilities, Previous experience as a Business Analyst or Consultant working with D365 CE is required. Proficient in configuring D365 and analysing business requirements. Strong understanding of processes that directly involve customers. Skilled in fit-gap analysis, crafting functional design documents, and designing business processes. Capable of effectively working remotely and managing tasks independently. Excellent at managing stakeholders and communicating clearly. Demonstrates problem-solving skills and innovative thinking. Familiarity with D365 Finance and Operations and Power Platform is beneficial, though not mandatory. Eager to learn and grow knowledge across additional D365 modules. Deliver analytical support for both business and technology changes involving D365. Serve as a business analyst by collecting requirements and prioritising the product backlog. Showcase potential solutions to motivate and engage business partners. Guide solution designs with a preference for configuration-based approaches. Set up D365 systems to align with agreed-upon specifications. Interested?! Send your up-to-date CV to Dean Sadler-Parkes at Harvey Nash for review Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.

A leading Media company is looking for a SuccessFactors Functional Lead to work on partnering with their customers Below are the job specs for your reference: Position : SuccessFactors Functional Lead Location : London, England Mode of working : Hybrid (2-3 days in office) Duration : 5 months Contract+ possibility of extension Role & Responsibility: Extensive experience in SuccessFactors Recruitment Management, Recruitment Marketing, Onboarding implementation, including Reporting, Integrations, Testing Certified in Recruitment and Onboarding 2.0 with hands-on configuration. Involved in 2-3 full end-to-end SuccessFactors recruitment implementations with experience working client-side. Strong expertise in working with implementation partners and vendors, ensuring functionality, integrations, and contractual obligations are met and challenge designs that are not fit for purpose. If you are interested in this opportunity, please apply to get an update within 48hrs. At HarveyNash, we value diversity, creativity, and a collaborative spirit. We offer a supportive work environment where your contributions are recognized and rewarded.