Technical Resources Ltd

Salary: Up to £50,000 per annum Location: Kent Contract Type: Permanent Holidays: 25 days annual leave, plus Bank Holidays Technical Resources are working with a dynamic and forward-thinking fire and security solutions provider to recruit a 3rd Line IT Support & Infrastructure Specialist. This is an exciting opportunity for an experienced IT professional to take ownership of group-wide infrastructure projects, support critical systems, and help shape the business's hybrid technology roadmap across multiple sites. Key Responsibilities: Deliver 3rd line technical support across a group of seven UK locations. Lead and manage IT infrastructure projects, including disaster recovery, Microsoft 365 tenant migrations, and network configuration. Administer and maintain the full Microsoft 365 stack (Exchange, SharePoint, Teams, Entra ID, Azure & Azure Arc/Replication). Manage backup and recovery solutions (eg Arctera Backup Exec, Veeam). Support, monitor, and enhance server environments (physical and virtual). Work collaboratively with third-party vendors and internal teams. Mentor 1st and 2nd line support engineers, providing technical guidance. IT security compliance (MFA, access control, vulnerability remediation). Ensure infrastructure reliability through proactive maintenance and thorough documentation. Skills & Attributes: Proven analytical and troubleshooting ability at the 3rd line level. close attention to detail with strong organisational skills. Excellent communication and interpersonal abilities. Independent, proactive work ethic with a collaborative mindset. Adaptability and eagerness to learn within a fast-paced environment. Essential Experience: Minimum 5 years in a senior IT support or infrastructure engineering role. In-depth experience in troubleshooting across multi-site environments. Strong grasp of ITIL frameworks and best practice service delivery. Preferred Technical Knowledge: Windows Server OS () Microsoft 365 administration - SharePoint, Azure, Exchange Online, Azure Arc Active Directory & Azure Entra ID Networking - TCP/IP, DNS, DHCP, IPSEC VPN, VLANs, BGP Cisco Meraki & Catalyst - switching, Firewalls, wireless Hyper-V virtualisation and replication The Company Offers: Ongoing training and development opportunities. Support for professional accreditations and qualifications. A collaborative, inclusive workplace where every contribution is valued. Competitive salary and benefits package. Generous holiday entitlement. Company pension scheme. Medicash health plan and wellbeing support resources. Employee discounts and referral rewards. On-site parking.

Salary: £48,000 - £52,000 per annum Location: Kent Contract Type: Permanent Holidays: 25 days annual leave, plus Bank Holidays Technical Resources are working with a leading, forward-thinking fire and security solutions provider to recruit a talented Group Business Intelligence and Systems Analyst. This is an excellent opportunity for an experienced analyst to work across a multi-site group business, developing and optimising BI solutions that deliver real value. The successful candidate will help shape how data is used to drive performance, streamline processes, and empower teams through insights and automation. Key Responsibilities: Collaborate with stakeholders to understand business needs and define reporting requirements. Develop and optimise Power BI dashboards, datasets, and reports to deliver clear, actionable insights. Map workflows and document processes across the business. Validate data accuracy and ensure consistency across multiple data sources. Analyse large datasets to identify trends, patterns, and anomalies. Work closely with teams across sales, customer service, projects, and engineering to ensure systems (particularly SimPro CRM) support their processes effectively. Translate business requirements into functional processes within SimPro, liaising with vendors where required. Identify process improvement and automation opportunities, integrating solutions where appropriate. Provide training and user support to help colleagues adopt and utilise business systems effectively. Maintain system and process documentation, including process maps, user stories, gap analyses, and user guides. Assist with the day-to-day support and administration of SimPro. Candidate Requirements: Strong analytical and problem-solving skills with an ability to map and document processes. Exceptional attention to detail and data accuracy. Excellent communication and stakeholder management skills. Sound business acumen with the ability to translate business needs into technical solutions. Solid SQL skills for querying and analysis. Proven Power BI expertise, including data modelling, DAX, Power Query, and governance. 5+ years' experience in BI analytics, business analysis, or similar technical roles. Experience with CRM systems - SimPro experience highly desirable. Knowledge of data governance, data security, and business process improvement. Microsoft certification (PL-300 or similar) desirable but not essential. Flexibility to travel across multiple sites, including overnight stays when required. The Company Offers: Comprehensive training and development programmes. Support for professional qualifications and career progression. A collaborative and inclusive working environment. Competitive salary and benefits package. Company pension scheme. Medicash health plan and wellbeing support. Employee discount and referral schemes. On-site parking.

Job Title: First Line IT Support Location: Sheffield Salary: £25,000-£28,000 per annum Are you a skilled First Line IT Support professional based in Sheffield? As a First Line IT Support Engineer, you'll be responsible for providing technical support, troubleshooting, and assisting users to ensure IT systems run smoothly. You'll be working for a growing business delivering reliable IT solutions and excellent customer service. Responsibilities: ? Respond to IT support requests via phone, email, or ticketing system ? Troubleshoot hardware, software, and network issues ? Assist with user account management and permissions ? Support IT projects and system upgrades as required ? Maintain accurate documentation of support activities ? Provide excellent customer service to internal stakeholders Experience and certifications required: ? Proven experience in first-line IT support ? Familiarity with Windows and/or Mac operating systems ? Basic networking knowledge ? IT certifications such as CompTIA A+, Microsoft MTA, or equivalent (beneficial) ? Strong communication and problem-solving skills

Are you currently working in a Tier 1 service desk role, ready to advance and build your technical career? This Tier 2 Service Desk Engineer opportunity is perfect for an IT professional seeking hands-on experience resolving escalated service desk issues across a dynamic educational environment. Join a friendly, collaborative technology team supporting schools with remote and onsite IT services. Ideal for candidates keen to shape the future of IT in education and progress into senior and technical consultancy roles. Why Join? Make a real difference supporting IT that enables teaching, learning, and safeguarding. Develop your career with opportunities for progression into senior support or technical consultancy. Enjoy a collaborative, knowledge-sharing environment. Experience flexible hybrid working-office, remote and site visits. Candidate Requirements Proven experience in 1st/2nd line IT support, ideally in multi-site or education settings. Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory administration. Familiarity with networking fundamentals (DHCP, DNS), printing solutions (eg, PaperCut), and cloud/MDM platforms (Google Workspace, Azure, Intune, Jamf). Confident communicator and customer service skills. Proactive, organised approach and ability to manage multiple priorities. Full UK driving licence and access to a vehicle with business insurance. Main Responsibilities Provide high-quality remote support to school staff, resolving technical issues in line with SLAs. Troubleshoot and resolve escalated tickets from Tier 1 engineers, applying technical expertise and judgement. Maintain consistent communication with customers, keeping them updated and informed. Accurately triage, document, and escalate complex issues as needed. Work closely with Tier 3 engineers and field staff on collaborative problem-solving. Maintain and update technical documentation and support resources. Identify recurring issues and suggest improvements to reduce repeat incidents. Technologies Used Microsoft 365, Entra/Azure, SCCM, Google Workspace, MDM. UniFi, RedStor Backup, Sophos AV, PaperCut. PCs, laptops, tablets, printers, AV equipment. Employee Benefits 28 days annual leave plus bank holidays, rising to 31 after five years of service. Additional leave including compassionate, emergency and disability appointments. Pension scheme (10% employer contribution). Life assurance. Cycle to Work scheme. Annual bonus opportunity. Academic sponsorship and further training. Occupational sick/maternity/adoption pay. Employee rewards platform: savings, discounts, cashback. Paid leave for voluntary work, especially for school governors. Hybrid flexible working with commute expense support. Employee Assistance Programme (counselling/service). Access to Mental Health First Aiders and modern office facilities.

Are you an experienced IT professional ready to take the next step in your career? Do you enjoy leading technical projects, solving complex problems, and working closely with customers to deliver real impact? A leading education-focused organisation is seeking a Tier 3 Professional Services Engineer to join their growing Technology in Schools team. This is a hybrid role combining technical project delivery, pre-sales consultancy, and technical service management - ideal for someone who thrives on variety, responsibility, and continuous learning. Essential Skills & Experience Strong hands-on experience with LAN/WAN, Firewalls, VPNs, VLANs, and network segmentation Expertise in Microsoft 365, Azure, Intune, and Windows Server environments Solid understanding of cloud technologies, virtualisation (VMware/Hyper-V), and backup/recovery solutions Excellent troubleshooting, communication, and customer service skills Proactive, self-motivated mindset with a passion for new technologies Full UK driving licence and access to a vehicle with business insurance Key Responsibilities Lead and deliver IT infrastructure projects across schools and educational settings Support the sales team with technical pre-sales input and solution design Act as senior technical escalation point for the service desk and wider team Conduct site surveys, scope solutions, and ensure projects are delivered on time and within budget Mentor the wider team and contribute to the development of technical standards Maintain accurate technical documentation and support internal systems when required Comprehensive Benefits Package 28 days annual leave plus bank holidays, increasing to 31 days after five years' service Range of additional leave including compassionate, emergency, and disability leave for appointments Generous pension scheme with 10% employer contribution Life assurance Cycle to Work scheme Annual company bonus opportunity Learning and development opportunities including academic sponsorship Occupational sick/maternity/adoption pay Access to employee rewards platform with savings, discounts and cashback opportunities Paid leave for voluntary work, particularly encouraging school governance Hybrid flexible working with commuting expense support Employee Assistance Programme including counselling services Access to Mental Health First Aiders and modern office facilities

Are you passionate about technology and eager to start your IT career? An award-winning education-focused organisation is looking for a Tier 1 Technical Services Engineer to support schools in Hertfordshire and surrounding areas. This is an excellent chance to join a forward-thinking team, learn from experienced professionals, and progress into advanced technical roles. Why Start Your IT Career Here? Structured career development: Clear progression paths, mentoring, and regular training help you grow from entry-level to advanced engineering roles. Real-world experience: Hands-on learning in diverse school environments. Supportive team culture: Work with experienced engineers who love sharing their knowledge. Make an impact: Your work directly supports schools and enhances students' education. Candidate Requirements Strong interest in IT and enthusiasm to learn. Basic knowledge of Windows, iOS, Google devices, MS365, or networking (development support provided). Confident communicator with excellent customer service skills. Organised, proactive, able to work both independently and in a team. Full UK driving licence and access to a vehicle with business insurance. Main Responsibilities Act as the first point of contact for IT support within schools. Install, maintain, and troubleshoot hardware and software issues. Deliver friendly, helpful support remotely and on-site. Work with a wide range of technologies including laptops, tablets, cloud platforms, wireless networks, AV equipment, and more. Collaborate with school staff, internal teams and external partners. Technologies Used Windows, iOS, ChromeOS, Microsoft 365. Cloud platforms and wireless networks. PCs, laptops, tablets, printers, AV equipment. Employee Benefits 28 days annual leave plus bank holidays, increasing with service tenure. Range of additional leave policies including compassionate, emergency and disability leave. Generous pension scheme (10% employer contribution). Life assurance. Cycle to Work scheme. Annual bonus opportunity. Regular training and academic sponsorship opportunities. Occupational sick, maternity, and adoption pay. Access to an employee rewards platform with savings, discounts and cashback. Paid leave for voluntary work, including supporting school governance. Hybrid flexible working (office, remote, onsite). Employee Assistance Programme including counselling. Access to Mental Health First Aiders and modern office facilities.

This role is primarily based on-site at a secondary school in St Albans, serving as the senior escalation point alongside the onsite technician. You will manage the school's network, resolve technical issues, and ensure IT systems support teaching, learning, and administration. While mainly site-based, you will also be part of a wider Technology in Schools team providing hands-on support to other schools in Hertfordshire as needed. Occasional project work such as network and Wi-Fi installations, cloud solutions, and remote service desk support may also be part of your role. Some out-of-hours work may be required to maintain smooth system operations during school hours. Key Responsibilities Deliver both on-site and remote IT support for educational settings, ensuring optimal operation of Windows, iOS, and Google devices. Act as the first point of contact for technical support tickets, resolving issues promptly and escalating when needed. Configure and deploy hardware and software, including workstations, tablets, laptops, drivers, and printers tailored to school environments. Support Office 365 administration including user management, email setup, licensing, and basic troubleshooting. Collaborate effectively with customers, internal teams, and third-party suppliers to maintain high service standards and strong customer relationships. Ideal Candidate Profile Proficient in Windows Server (), Hyper-V, Active Directory, Group Policy, DHCP, and MFA. Skilled in Microsoft 365, Azure, SharePoint, Teams, Windows 10/11, and Google G Suite. Experienced with Switches, VLANs, wireless technologies, Mobile Device Management (MDM), and school systems such as CCTV and digital signage. Effective communicator with excellent problem-solving capability and mentoring skills. Calm, organised, flexible, and capable of travel with a full driving licence. Equipped for hybrid working, including home working setup. Benefits Include 28 days annual leave plus bank holidays, increasing to 31 days after five years of service. Additional leave options including compassionate, emergency, pregnancy-related sickness, and disability leave for appointments. Pension scheme with 10% employer contribution. Life assurance. Cycle to Work scheme. Annual company bonus opportunity. Learning and development opportunities including academic sponsorship. Occupational sick, maternity, and adoption pay. Employee rewards platform offering savings, discounts, and cashback. Paid leave for volunteering, especially school governance roles. Hybrid flexible working with commuting expense support. Access to Employee Assistance Programme, including counselling. Mental Health First Aiders. Modern office facilities. Employment Details Contract: Permanent. Hours: 37 hours per week, 52 weeks per year. Salary: £28,000 FTE. Location: On-site at secondary school in St Albans with occasional attendance at office or other sites as business needs evolve. Closing date: Applications reviewed as received, early application advised. Interview process: Initial remote MS Teams interview followed by face-to-face interview stage.