Technical Resources Ltd

Senior Audio Visual Install Engineer Location: South London Salary: £40,000 Technical Resources are working with a leading AV Technology company and due to sustained growth, we are looking to recruit a Senior Audio Visual Installation Engineer. This role suits a highly skilled Audio Visual professional who can lead onsite delivery, take ownership of installations end-to-end, and hand over fully commissioned systems to a high standard. The position sits within a technical delivery team and involves close collaboration with project managers, contractors, programmers, clients, and mentoring of junior engineers. Role overview Act as the onsite technical authority to ensure systems are installed to specification, fully tested, documented, and professionally handed over. Lead day-to-day onsite activity, supervise contractors, and guide junior engineers while maintaining quality, safety, and programme timelines. Coordinate with project management to resolve technical issues swiftly, communicate progress, and support change control where required. Key responsibilities Lead installation and commissioning of professional AV, video conferencing, and networked AV systems. Install and terminate structured cabling (Cat6/Cat6A), speaker and control cabling with high standards of finish. Install displays, projectors, LED, loudspeakers, DSPs, and control systems. Build and dress equipment racks with exemplary cable management, labelling, and power distribution practices. Commission VC platforms and room systems, including audio tuning, video optimisation, Teams/Zoom configuration, and DSP integration. Provide onsite leadership, supervise subcontractors, and mentor junior engineers. Work collaboratively with the project manager to provide updates, flag risks, and resolve technical issues. Deliver end-user familiarisation and ensure smooth project handovers with as-built documentation. Requirements Minimum 2 years' experience as an AV Engineer with strong exposure to commercial/corporate projects. Excellent understanding of AV signal flows: HDBaseT, HDMI, AV-over-IP, Dante, AES67, USB. Hands-on knowledge of ecosystems such as Q-SYS, Biamp, Crestron, AMX, and/or Extron. Confident with networking fundamentals: VLANs, PoE, IP Addressing, multicast. Ability to read and interpret schematics, construction drawings, and system designs. Professional communication skills and a customer-focused approach. Experience leading a team or acting as the senior engineer onsite.

Job Title: Technical Support Engineer (Fire & Security) Location: Craigavon Salary: £30,000 per annum Are you looking for a Technical Support Engineer role based in Craigavon? As a Technical Support Engineer, you will provide first-line technical support to both engineers and end users across Fire, CCTV, Intruder, and Access Control systems. You will be working for a well-established organisation that delivers specialist support services across the Fire & Security sector. Responsibilities: Provide technical support to internal and external engineers and end users. Ensure accurate information is logged, scheduled, and communicated promptly. Prioritise workload to meet contractual deadlines. Handle inbound customer calls while maintaining high customer service standards. Attempt first-line fixes before escalating to the service team. Provide support to the Service Scheduling Team when required. Carry out any other reasonable tasks requested by supervisors or the Head of Service. Experience and Certifications required: A minimum of 3 years' experience across Intruder, CCTV, Access Control, and Fire systems. Strong customer-focused approach with excellent telephone manner. Strong interpersonal and communication skills. Ability to prioritise workload effectively. General product knowledge of fire systems. Experience with Network/IP-based systems. Desirable: Experience with UDL software across Galaxy, ATS, and Intruder alarm panels. Experience with Cash4Windows. Experience working on enterprise-wide networked CCTV systems (eg, Hikvision, Cathexis). Experience with remote programming of industry-standard enterprise-level Access Control systems. Please apply with an up-to-date CV for more information.

Are you currently working in a Tier 1 service desk role, ready to advance and build your technical career? This Tier 2 Service Desk Engineer opportunity is perfect for an IT professional seeking hands-on experience resolving escalated service desk issues across a dynamic educational environment. Join a friendly, collaborative technology team supporting schools with remote and onsite IT services. Ideal for candidates keen to shape the future of IT in education and progress into senior and technical consultancy roles. Why Join? Make a real difference supporting IT that enables teaching, learning, and safeguarding. Develop your career with opportunities for progression into senior support or technical consultancy. Enjoy a collaborative, knowledge-sharing environment. Experience flexible hybrid working-office, remote and site visits. Candidate Requirements Proven experience in 1st/2nd line IT support, ideally in multi-site or education settings. Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory administration. Familiarity with networking fundamentals (DHCP, DNS), printing solutions (eg, PaperCut), and cloud/MDM platforms (Google Workspace, Azure, Intune, Jamf). Confident communicator and customer service skills. Proactive, organised approach and ability to manage multiple priorities. Full UK driving licence and access to a vehicle with business insurance. Main Responsibilities Provide high-quality remote support to school staff, resolving technical issues in line with SLAs. Troubleshoot and resolve escalated tickets from Tier 1 engineers, applying technical expertise and judgement. Maintain consistent communication with customers, keeping them updated and informed. Accurately triage, document, and escalate complex issues as needed. Work closely with Tier 3 engineers and field staff on collaborative problem-solving. Maintain and update technical documentation and support resources. Identify recurring issues and suggest improvements to reduce repeat incidents. Technologies Used Microsoft 365, Entra/Azure, SCCM, Google Workspace, MDM. UniFi, RedStor Backup, Sophos AV, PaperCut. PCs, laptops, tablets, printers, AV equipment. Employee Benefits 28 days annual leave plus bank holidays, rising to 31 after five years of service. Additional leave including compassionate, emergency and disability appointments. Pension scheme (10% employer contribution). Life assurance. Cycle to Work scheme. Annual bonus opportunity. Academic sponsorship and further training. Occupational sick/maternity/adoption pay. Employee rewards platform: savings, discounts, cashback. Paid leave for voluntary work, especially for school governors. Hybrid flexible working with commute expense support. Employee Assistance Programme (counselling/service). Access to Mental Health First Aiders and modern office facilities.

Are you an experienced IT professional ready to take the next step in your career? Do you enjoy leading technical projects, solving complex problems, and working closely with customers to deliver real impact? A leading education-focused organisation is seeking a Tier 3 Professional Services Engineer to join their growing Technology in Schools team. This is a hybrid role combining technical project delivery, pre-sales consultancy, and technical service management - ideal for someone who thrives on variety, responsibility, and continuous learning. Essential Skills & Experience Strong hands-on experience with LAN/WAN, Firewalls, VPNs, VLANs, and network segmentation Expertise in Microsoft 365, Azure, Intune, and Windows Server environments Solid understanding of cloud technologies, virtualisation (VMware/Hyper-V), and backup/recovery solutions Excellent troubleshooting, communication, and customer service skills Proactive, self-motivated mindset with a passion for new technologies Full UK driving licence and access to a vehicle with business insurance Key Responsibilities Lead and deliver IT infrastructure projects across schools and educational settings Support the sales team with technical pre-sales input and solution design Act as senior technical escalation point for the service desk and wider team Conduct site surveys, scope solutions, and ensure projects are delivered on time and within budget Mentor the wider team and contribute to the development of technical standards Maintain accurate technical documentation and support internal systems when required Comprehensive Benefits Package 28 days annual leave plus bank holidays, increasing to 31 days after five years' service Range of additional leave including compassionate, emergency, and disability leave for appointments Generous pension scheme with 10% employer contribution Life assurance Cycle to Work scheme Annual company bonus opportunity Learning and development opportunities including academic sponsorship Occupational sick/maternity/adoption pay Access to employee rewards platform with savings, discounts and cashback opportunities Paid leave for voluntary work, particularly encouraging school governance Hybrid flexible working with commuting expense support Employee Assistance Programme including counselling services Access to Mental Health First Aiders and modern office facilities

Are you passionate about technology and eager to start your IT career? An award-winning education-focused organisation is looking for a Tier 1 Technical Services Engineer to support schools in Hertfordshire and surrounding areas. This is an excellent chance to join a forward-thinking team, learn from experienced professionals, and progress into advanced technical roles. Why Start Your IT Career Here? Structured career development: Clear progression paths, mentoring, and regular training help you grow from entry-level to advanced engineering roles. Real-world experience: Hands-on learning in diverse school environments. Supportive team culture: Work with experienced engineers who love sharing their knowledge. Make an impact: Your work directly supports schools and enhances students' education. Candidate Requirements Strong interest in IT and enthusiasm to learn. Basic knowledge of Windows, iOS, Google devices, MS365, or networking (development support provided). Confident communicator with excellent customer service skills. Organised, proactive, able to work both independently and in a team. Full UK driving licence and access to a vehicle with business insurance. Main Responsibilities Act as the first point of contact for IT support within schools. Install, maintain, and troubleshoot hardware and software issues. Deliver friendly, helpful support remotely and on-site. Work with a wide range of technologies including laptops, tablets, cloud platforms, wireless networks, AV equipment, and more. Collaborate with school staff, internal teams and external partners. Technologies Used Windows, iOS, ChromeOS, Microsoft 365. Cloud platforms and wireless networks. PCs, laptops, tablets, printers, AV equipment. Employee Benefits 28 days annual leave plus bank holidays, increasing with service tenure. Range of additional leave policies including compassionate, emergency and disability leave. Generous pension scheme (10% employer contribution). Life assurance. Cycle to Work scheme. Annual bonus opportunity. Regular training and academic sponsorship opportunities. Occupational sick, maternity, and adoption pay. Access to an employee rewards platform with savings, discounts and cashback. Paid leave for voluntary work, including supporting school governance. Hybrid flexible working (office, remote, onsite). Employee Assistance Programme including counselling. Access to Mental Health First Aiders and modern office facilities.

This role is primarily based on-site at a secondary school in St Albans, serving as the senior escalation point alongside the onsite technician. You will manage the school's network, resolve technical issues, and ensure IT systems support teaching, learning, and administration. While mainly site-based, you will also be part of a wider Technology in Schools team providing hands-on support to other schools in Hertfordshire as needed. Occasional project work such as network and Wi-Fi installations, cloud solutions, and remote service desk support may also be part of your role. Some out-of-hours work may be required to maintain smooth system operations during school hours. Key Responsibilities Deliver both on-site and remote IT support for educational settings, ensuring optimal operation of Windows, iOS, and Google devices. Act as the first point of contact for technical support tickets, resolving issues promptly and escalating when needed. Configure and deploy hardware and software, including workstations, tablets, laptops, drivers, and printers tailored to school environments. Support Office 365 administration including user management, email setup, licensing, and basic troubleshooting. Collaborate effectively with customers, internal teams, and third-party suppliers to maintain high service standards and strong customer relationships. Ideal Candidate Profile Proficient in Windows Server (), Hyper-V, Active Directory, Group Policy, DHCP, and MFA. Skilled in Microsoft 365, Azure, SharePoint, Teams, Windows 10/11, and Google G Suite. Experienced with Switches, VLANs, wireless technologies, Mobile Device Management (MDM), and school systems such as CCTV and digital signage. Effective communicator with excellent problem-solving capability and mentoring skills. Calm, organised, flexible, and capable of travel with a full driving licence. Equipped for hybrid working, including home working setup. Benefits Include 28 days annual leave plus bank holidays, increasing to 31 days after five years of service. Additional leave options including compassionate, emergency, pregnancy-related sickness, and disability leave for appointments. Pension scheme with 10% employer contribution. Life assurance. Cycle to Work scheme. Annual company bonus opportunity. Learning and development opportunities including academic sponsorship. Occupational sick, maternity, and adoption pay. Employee rewards platform offering savings, discounts, and cashback. Paid leave for volunteering, especially school governance roles. Hybrid flexible working with commuting expense support. Access to Employee Assistance Programme, including counselling. Mental Health First Aiders. Modern office facilities. Employment Details Contract: Permanent. Hours: 37 hours per week, 52 weeks per year. Salary: £28,000 FTE. Location: On-site at secondary school in St Albans with occasional attendance at office or other sites as business needs evolve. Closing date: Applications reviewed as received, early application advised. Interview process: Initial remote MS Teams interview followed by face-to-face interview stage.