England Boxing

As part of the Operations team, the successful candidate will be responsible for playing a proactive role in the Thriving Boxing Community element of England Boxing s strategy, as well as having significant input into A Respected and Valued NGB and other elements of the wider strategy. In essence, the role will be responsible for managing, developing and enhancing the day-to-day running of the Membership Services Department to ensure all those engaging with England Boxing have a first-class experience. The role is also responsible for the accuracy of the data on England Boxing s database (which includes the current and past member records) and to provide support to volunteers and England Boxing staff as appropriate. Please note the job will require flexible working hours, including occasional evening and weekend work at National Championships / other EB events. Key Accountabilities Include: • To lead and develop the Thriving Boxing Community element of the England Boxing strategy. In addition, help develop and deliver the broader England Boxing strategy as required. • To develop and update the company CRM system, ensuring streamlined processes and systems to guarantee a high-quality experience for our members & volunteers. • To oversee the day-to-day support and management of regional volunteers across the country in line with England Boxing s policies, procedures, services & systems. • To ensure the membership services function operates effectively and that the functions activities are aligned with departmental and company objectives. • To ensure that all membership enquiries are satisfactorily managed, resolved and closed in agreed timescales. • To manage proactive engagement with members to grow affiliation, enhance membership retention and promote England Boxing services. • To actively review and implement cost-effective improvements in the membership services, processes, and systems. • Ensure a high level of customer service and membership support is provided at all times. • Ensure high-quality records are maintained. • Manage the accurate fulfilment of membership benefits, including partner offers, DBS assessments and insurance. • Serve as project manager for the production and distribution of membership information. • To establish and develop good working relationships with England Boxing staff, members, regional associations, participants and supporters to ensure positive relations. • Line-manage the Membership Services team, effectively sustaining a positive team environment, displaying high levels of motivation and team spirit. • Manage the membership services budget • To provide support and input into the management team as required, and specifically into the delivery of the organisation s strategic plan and Sport England funding programme. • To oversee the training & development of staff and volunteers in the Membership Department, and create a culture of self-improvement and continuous professional development • To perform any other duties as reasonably required to meet the objectives of the organisation Person Specification - Essential: • Minimum three years experience in managing, developing, and enhancing membership, volunteer, or customer services. • Understanding and awareness of individual and club membership within a sporting environment. • Experience in setting goals, targets and measures, and subsequent implementation plans, particularly in relation to commercialisation & CRM development • Comfortable operating in a fast-changing and challenging environment with excellent people/relationship management skills and the ability to influence and engage. • Track record in the successful management of budgets, volunteers and staff, including their ongoing development. • Excellent written and verbal communication skills. Along with appropriate IT skills, specifically Microsoft Teams, Word, Excel and PowerPoint. • To be resilient and able to demonstrate leadership, and have experience operating at a management level. • Experience of writing high-level reports, policies and strategies, particularly in relation to the practical implementation of good governance within a national sporting or third sector organisation • Experience using insight and research methods to help better understand customer or membership behaviour, and apply learnings to improve future work • A demonstrable understanding of the need to co-produce/collaborate with stakeholders and the impact of the same. Desirable: • Knowledge of amateur boxing, including technical rules and competitions. • Experience of managing sub-committees, focus groups and/or consultations in a voluntary, sports or customer service environment • Be able to demonstrate creativity and the instigation and production of innovative and cost-effective development programmes. • Hold a full UK Driving Licence and access to a vehicle. • The role will require travel throughout the country for meetings/events and work unsociable hours, including evenings and weekends (as required). • Experience in developing grassroots sports projects. This includes writing and developing grant funding applications.