Reed Technology

Technology Manager Salary: 274.68 per day (Inside IR35) Location: Kent Job Type: Full-time, 3-month contract initially with potential for permanent role Hours of Work: 37.5 hours per week Join a dynamic educational environment as a Technology Manager, where you will lead the ICT infrastructure, security, and digital development. This role is crucial in supporting our ethos of rebuilding lives through education. The successful candidate will oversee the long-term vision of technology and manage the technical support team. Day-to-Day of the Role: Develop and implement multi-year technology roadmaps aligned with the mission and growth objectives. Lead digital transformation initiatives, such as transitioning to cloud architecture or integrating AI and data-led solutions. Act as a trusted technology partner to senior leaders and department heads, identifying technology gaps and opportunities for improvement. Manage technology investment portfolios, capital and operating budgets (CAPEX/OPEX), ensuring high ROI. Oversee relationships with third-party providers, negotiate contracts, and evaluate emerging market trends. Directly manage the IT Technician team, providing direction, support, and professional development. Ensure the integrity, security, and availability of both curriculum and administrative networks. Lead the ICT network, telecommunications, and Audio-Visual systems, ensuring compliance with current legislation and best practices in data security. Required Skills & Qualifications: Degree in computer science, information technology, or a related field. Significant experience in IT and line management, including managing complex IT projects. Deep understanding of cloud computing, cybersecurity, data architecture, and emerging tools like AI/ML. Proficiency in data security, data governance, and privacy regulations. Exceptional communication and influencing skills, capable of engaging with C-level stakeholders. Strong strategic and critical thinking abilities. Desirable: Professional certifications (CCNA, Microsoft Certified), experience in a school environment, and familiarity with enterprise-level networking. MUST HOLD AN ENHANCED DBS. How to Apply: To apply for the Technology Manager position, please submit your CV.

Solution Architect Up to 90,000 + Benefits Hybrid Working Midlands HQ (ideally once per month, but can be flexible for the right candidate) My client is seeking an experienced Solution Architect to support a major business transformation programme spanning customer engagement, digital experience, data and AI-driven capabilities. This is a strategic role focused on shaping future technology solutions, evaluating new platforms and ensuring technology investments align to business objectives. Working across business and technology teams, you'll define architecture, support vendor selection and provide governance throughout delivery. Key Responsibilities: Define end-to-end solution architectures across customer, digital and data domains. Support technology selection, product evaluation and vendor engagement. Translate business requirements into scalable, pragmatic technology solutions. Produce architecture roadmaps, designs and supporting documentation. Ensure solutions align with governance, security and regulatory requirements. Provide architectural oversight throughout programme delivery. Identify opportunities to leverage data, automation and AI capabilities. Support integration across multiple platforms and third-party solutions. Act as a key link between business and technical stakeholders. Experience Required: Proven experience as a Solution Architect within a complex enterprise environment. Strong background across customer, digital, content and data platforms. Experience with technology evaluation, vendor selection and architecture governance. Excellent stakeholder management and communication skills. Experience delivering solutions involving customer engagement, content management, customer data, personalisation or digital experience platforms. Experience with enterprise CMS or Digital Experience Platforms such as Sitecore, Bloomreach, Contentful, Acquia or similar. Experience with customer engagement or customer data platforms such as Braze, Salesforce, Adobe, Treasure Data or similar. Knowledge of cloud and SaaS-based technologies. Ability to operate strategically whilst retaining sufficient technical depth to influence design decisions. Desirable: Experience with personalisation, experimentation and optimisation platforms. Exposure to AI-enabled decisioning or customer engagement solutions. Experience with platforms such as Snowflake, Databricks, Hightouch or similar. TOGAF or equivalent certification. Experience supporting large-scale transformation programmes.

Modern Workplace Engineer High Wycombe (Hybrid) - 40,000 - 42,000 + Benefits About the Role My client is looking for Modern Workplace Technology Engineer to join their internal IT team, supporting and enhancing a modern Microsoft 365 digital workplace. This is a hands-on 2nd line role where you'll take ownership of core workplace technologies, ensuring systems are secure, reliable, and deliver an excellent user experience across the business. You'll work closely with both technical teams and end users, playing a key role in maintaining and improving day-to-day IT operations. This position is ideal for someone with strong 2nd line support experience looking to move into a broader workplace engineering role with exposure to automation, modern collaboration tools, and emerging technologies like Microsoft Copilot. The Role You'll be responsible for the ongoing administration and support of Microsoft 365 services, endpoint management, and workplace tools, while contributing to improvements in productivity, security, and user enablement. Key Responsibilities Provide 2nd line support for Microsoft 365 workplace tools and services Administer and support: Exchange Online Microsoft Teams SharePoint Online OneDrive for Business Entra ID (Azure AD) (url removed) Manage user accounts, permissions, licensing, and group configurations Support endpoint management using Intune and related tools Monitor system performance, troubleshoot issues, and manage incidents Work closely with service desk teams to resolve escalated issues Build and support Power Apps and Power Automate workflows to improve processes Assist with governance of the Power Platform (permissions, environments, policies) Contribute to documentation, user guidance, and best practices We are looking for: Hands-on experience administering Microsoft 365 in a business environment Strong knowledge of: Teams, SharePoint, Exchange Online Entra ID (Azure AD) Experience managing users, permissions, and access Strong troubleshooting and problem-solving skills Excellent communication and stakeholder engagement abilities

Specialist Services Manager 12 month contract Location: Multiple UK locations (4 days on-site, 1 day remote) Daily Rate: 595 (inside IR35) We are seeking a highly skilled and experienced specialist to manage and oversee all activities within a large, complex, and highly secure Managed Service. This role requires strict adherence to all platform and building operational systems, processes, procedures, and local work instructions as directed by the Operational Service Manager (OSM). The successful candidate will play a crucial role in maintaining government security assurance and accreditation standards. Day-to-Day Responsibilities: Manage, grow, and maintain activities within the Managed Service, ensuring technical currency and competence across a wide range of technologies. Design, develop, and deliver interventions using the latest strategies in line with Customer Frameworks. Plan and administer complex activities and strategies, leading the creation and development of strategy & policy. Maintain collaborative relationships across the Managed Service, including immediate and matrixed teams from different Lines of Business (LoBs), 3rd Party Suppliers, contractors, and customer authorities. Support, coach, and mentor team members, fostering a 'One Team' approach and ensuring inclusivity. Champion and aid cost reduction strategies as part of the overall business strategy. Communicate business strategies and policies clearly and concisely. Required Skills & Qualifications: Extensive experience in implementing and running highly complex secure IT platform strategies and solutions across multiple sensitive platforms. Profound knowledge of TEMPEST methodologies. Experience in detailed planning and costing for large, highly secure operational estates. Proven ability to manage high-profile stakeholders and maintain Security Policy, Assurance, and Compliance. Strong management of government Security Policies, Assurance, and Compliance. Technologically current and competent, with the ability to gain and maintain the highest security compliances and accreditations for secure, bespoke managed services. DV Clearance is mandatory. To apply for this Specialist position, please submit your CV IF YOU HAVE ACTIVE DV CLEARANCE.

IT Procurement Manager 7-Month FTC Hybrid 69,000- 78,000 + benefits An experienced IT Procurement Manager is required to join a leading international law firm during an exciting period of transformation. This is an opportunity to play a key role in the evolution of the procurement function, working directly with senior stakeholders including the CTO and Heads of Department to design and deliver sourcing strategies across a broad IT spend portfolio. You'll lead end to end procurement activity covering software, SaaS, cloud, cyber security, infrastructure, networking, hardware and managed services, while helping to shape the future direction of procurement within the organisation. Responsibilities- Leading complex IT sourcing and contract negotiations. Developing category strategies and identifying cost-saving opportunities. Managing supplier relationships and performance. Partnering with senior stakeholders to drive commercial value. Supporting procurement transformation and service improvement initiatives. Prioritising a varied pipeline of procurement activities in a fast-changing environment. Skills/Experience- Proven IT procurement and strategic sourcing experience. Strong knowledge across software, cloud, cyber, infrastructure and managed services categories. Excellent stakeholder management and influencing skills. Comfortable operating in an evolving environment with limited established processes. Experience of procurement transformation, service design or operating model change would be advantageous. CIPS qualification desirable. Why apply? Opportunity to help shape the future procurement function. Direct exposure to C-suite and senior technology leaders. Broad, varied IT procurement portfolio. Competitive package including pension, private healthcare, life assurance

Azure Cloud Specialist Newcastle - Hybrid Working My client is looking to recruit a talented Azure Cloud Specialist to join their infrastructure team and play a key role in developing and enhancing their cloud and datacentre services. This is an exciting opportunity for a technology professional who enjoys solving complex technical challenges, delivering impactful change, and helping shape the future direction of enterprise infrastructure services. Working within the Infrastructure team, you will be responsible for supporting and improving a hybrid technology estate spanning Microsoft Azure and on-premises environments. You will work closely with colleagues across infrastructure, security, applications, and service teams to deliver reliable, secure, and high-performing services that meet the needs of the business. What You'll Be Doing Providing expert-level support for cloud and server platforms. Leading the technical delivery of infrastructure enhancements, upgrades, and modernisation initiatives. Troubleshooting and resolving complex technical issues while identifying opportunities to prevent recurrence. Managing and improving Azure, Active Directory, Entra ID, and Windows Server environments. Identifying ways to improve platform performance, reliability, scalability, and cost efficiency. Supporting automation and streamlining operational processes. Producing clear technical documentation and sharing knowledge with colleagues. Contributing to the successful delivery of strategic technology programmes. What We're Looking For Strong hands-on experience managing enterprise cloud and server infrastructure. Expertise in Microsoft Azure, Active Directory, Entra ID, and Windows Server technologies. A proactive problem-solver with excellent analytical and troubleshooting skills. Experience working with a broad range of technical and business stakeholders. A collaborative approach with the ability to influence, guide and support colleagues. A passion for improving services, driving efficiencies, and delivering positive business outcomes. Desirable Skills Microsoft Azure certifications. Experience with cloud financial management and optimisation. Knowledge of infrastructure performance monitoring and capacity management. Familiarity with Kubernetes or other container technologies. Experience working within large, complex organisations.

Cyber Security Engineer - Cloud Security & Automation London or North Lincolnshire (Hybrid) 65,000 - 70,000 + Bonus We're supporting a growing organisation as they continue to invest in their Cyber Security capability. This is an exciting opportunity for a Cyber Security Engineer with experience in cloud security, automation and security operations . Working within a collaborative cyber team, you'll help secure cloud environments, enhance detection and response capabilities, and drive automation across security processes. We're particularly interested in individuals who enjoy solving problems through automation, have experience integrating tools and workflows, and are curious about emerging technologies such as AI and machine learning . If you're passionate about modern cyber security, cloud technologies and building smarter, more efficient security solutions, this role offers the opportunity to make a real impact. Key Responsibilities Design and implement security automation workflows to improve efficiency and response times. Develop scripts and integrations using Python, PowerShell and APIs. Manage and optimise security tooling including SIEM, EDR/XDR and monitoring platforms. Support the secure configuration and governance of Azure, AWS and Microsoft 365 environments. Collaborate with IT, Development and Security teams to deliver secure-by-design solutions. Enhance detection, threat monitoring and incident response capabilities. Support threat hunting, investigations and continuous security improvement initiatives. Contribute to the secure adoption of AI-enabled technologies and identify opportunities to leverage automation and machine learning within security operations. Monitor emerging threats and help implement appropriate security controls and safeguards. Skills & Experience Essential Good level of experience within Cyber Security, Security Engineering, Cloud Security or Security Operations. Strong cloud security knowledge across Azure, AWS and/or Microsoft 365. Experience with scripting and automation using Python, PowerShell or similar technologies. Hands-on experience managing and configuring security tooling such as SIEM, EDR/XDR, Microsoft Sentinel, Defender, Splunk or CrowdStrike. Experience integrating systems and workflows through APIs and automation frameworks. Strong communication and stakeholder management skills. Desirable SOC, threat hunting or detection engineering experience. Security orchestration and response automation experience. Microsoft security ecosystem expertise. Exposure to AI, Copilot, LLMs or machine learning technologies. Cloud or cyber security certifications. This is a fantastic opportunity to join a forward-thinking organisation where you'll help shape the future of security operations through cloud security, automation and emerging AI technologies. Whether you're a Cyber Security Engineer, Cloud Security Engineer, Security Automation Engineer, Detection Engineer or Security Operations Engineer , we'd love to hear from you. Apply now using the link provided.

IT Procurement Manager 7-Month FTC Hybrid £69,000-£78,000 + benefits An experienced IT Procurement Manager is required to join a leading international law firm during an exciting period of transformation. This is an opportunity to play a key role in the evolution of the procurement function, working directly with senior stakeholders including the CTO and Heads of Department to design and deliver sourcing strategies across a broad IT spend portfolio. You'll lead end to end procurement activity covering software, SaaS, cloud, cyber security, infrastructure, networking, hardware and managed services, while helping to shape the future direction of procurement within the organisation. Responsibilities- Leading complex IT sourcing and contract negotiations. Developing category strategies and identifying cost-saving opportunities. Managing supplier relationships and performance. Partnering with senior stakeholders to drive commercial value. Supporting procurement transformation and service improvement initiatives. Prioritising a varied pipeline of procurement activities in a fast-changing environment. Skills/Experience- Proven IT procurement and strategic sourcing experience. Strong knowledge across software, cloud, cyber, infrastructure and managed services categories. Excellent stakeholder management and influencing skills. Comfortable operating in an evolving environment with limited established processes. Experience of procurement transformation, service design or operating model change would be advantageous. CIPS qualification desirable. Why apply? Opportunity to help shape the future procurement function. Direct exposure to C-suite and senior technology leaders. Broad, varied IT procurement portfolio. Competitive package including pension, private healthcare, life assurance

This is a rare opportunity to join a national organisation based in Newcastle City Centre looking for a EUC Engineer for a 40-55k role with bonus and benefits to join their internal tech ops team. You will be joining a busy tech ops function which is made up of multiple specialists - the key areas around for this are around the core EUC stack. Provide escalated support for all EUC-related incidents and service requests. Manage and maintain desktop, laptop, mobile, and virtual desktop environments (e.g., Citrix, VMware Horizon). Deploy and manage Windows OS images, software packaging, and patch management using tools like SCCM, Intune, or Autopilot. Support Microsoft 365 applications and services, including Teams, OneDrive, and Exchange Online. Collaborate with the Service Desk and Infrastructure teams to resolve complex technical issues. Contribute to EUC projects such as device refreshes, migrations, and new technology rollouts. Ensure compliance with security policies and best practices in device management. Document processes, procedures, and technical configurations. Skills & Experience Required: Proven experience in an EUC or Desktop Support Engineer role. Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory. Experience with endpoint management tools (e.g., SCCM, Intune, JAMF). Familiarity with virtual desktop infrastructure (VDI) and remote access technologies. Scripting skills (PowerShell preferred) for automation and configuration tasks. Excellent troubleshooting and communication skills. ITIL awareness or certification is a plus. The role is 4 days in the office a week with excellent company benefits. Apply today to find out more.

Infrastructure Analyst Liverpool or Manchester Hybrid (2 Days On-Site) 50,000 An Infrastructure Analyst is required for our legal client who are embarking on a major technology transformation programme. This is an exciting opportunity to work across a modern technology estate, supporting infrastructure projects, cloud adoption initiatives and the ongoing evolution of critical business systems. You'll join a collaborative team working across the UK and internationally, with exposure to technologies including Azure, VMware, Software Defined WAN and SaaS/IaaS platforms. Key Responsibilities Support the delivery, maintenance and continuous improvement of infrastructure services Provide technical expertise throughout the project lifecycle, from design through to BAU support Act as an escalation point for complex infrastructure issues Support disaster recovery and high-availability solutions Create and maintain technical documentation, test plans and recovery procedures Contribute to infrastructure projects and service improvement initiatives Participate in out-of-hours support when required Essential Skills VMware administration Microsoft Azure, including Entra ID Windows Server 2016, 2019 & 2022 Active Directory, DNS, DHCP and Sites & Services Disaster Recovery and High Availability concepts Networking fundamentals, routing and troubleshooting SolarWinds, SNMP or similar monitoring tools Strong troubleshooting and problem-solving skills Desirable Skills Azure certifications (AZ-900, AZ-104, AZ-700) Microsoft 365 (Exchange Online, Teams, Intune) Azure Virtual Machines, SSO, MFA and SAML Hyper-V, FortiGate and Mimecast ITIL Foundation Cyber Security interest or experience Legal applications such as iManage, Aderant or BigHand This is a fantastic opportunity for an Infrastructure Engineer or Infrastructure Analyst looking to join a business investing heavily in modern infrastructure and cloud technologies.

IT Manager Location: Greater Manchester (with travel to UK offices) Salary: 35,000 - 45,000 per annum Job Type: Full-time, Permanent The Opportunity Reed Technology are delighted to be working with a growing, multi-site professional services organisation seeking an experienced IT Manager to take ownership of their internal IT function. This is a fantastic opportunity for a proactive IT professional who enjoys combining hands-on technical support with strategic IT planning. You'll be responsible for ensuring the smooth operation of business-critical systems, working closely with external IT partners and internal stakeholders to drive improvements, strengthen security, and enhance user experience across the organisation. Key Responsibilities Act as the primary point of contact for all IT-related matters across the business. Provide effective troubleshooting and technical support, ensuring issues are resolved efficiently. Collaborate with external IT support providers on infrastructure, cyber security, and technology projects. Lead initiatives to develop and improve IT systems, processes, and policies. Work with internal teams to establish and maintain best-practice IT standards and procedures. Manage hardware inventory, including procurement, deployment, maintenance, renewal, and disposal of equipment. Purchase, configure, and support laptops, tablets, mobile devices, and associated hardware. Administer and manage software licensing across a range of business applications. Evaluate new technologies and prepare business cases to support future investment and innovation. Provide regular updates to senior stakeholders on IT performance, projects, and recommendations. Skills & Experience Required Previous experience in an IT Manager, IT Lead, Senior IT Support, or similar position. Strong knowledge of both Windows and MacOS environments. Experience supporting Windows-based server infrastructure. Proficiency with Microsoft 365 and Microsoft Office applications. Excellent problem-solving and troubleshooting skills. Strong communication skills with the ability to engage stakeholders at all levels. Experience managing third-party IT suppliers and service providers. Ability to manage multiple priorities and work effectively under pressure. Desirable Experience Experience within a creative, architectural, engineering, consultancy, or professional services environment. Knowledge of cyber security best practices and compliance standards. Familiarity with BIM environments, FTP systems, ISO standards, or industry-specific technical frameworks. Experience managing specialist software licensing and deployments. What's on Offer? Salary of 35,000 - 45,000 depending on experience. Minimum 25 days annual leave plus bank holidays. Flexible working arrangements. Company pension scheme. Enhanced family-friendly benefits. Ongoing training, professional development, and support for professional memberships. Opportunity to play a pivotal role in shaping and developing the organisation's IT strategy. Additional Information This role is primarily based in Greater Manchester and will require occasional travel to other UK office locations. A full UK driving licence is therefore essential. To apply for this opportunity, please submit your CV via Reed Technology.

IT Manager Sheffield 6 Month FTC An established and highly respected not-for-profit organisation is seeking an experienced IT Manager to lead the effective management, development and security of its digital infrastructure. This is a varied and hands-on role, offering the opportunity to shape and improve technology services that support both staff and service users. You will be responsible for ensuring the smooth operation of core ICT systems, driving digital innovation, managing external technology suppliers, and promoting best practice in cyber security and information governance. Working as part of the wider support services management team, you will play a key role in delivering efficient, secure and future-focused technology solutions across the organisation. Key Responsibilities Manage, maintain and develop the organisation's ICT systems and infrastructure. Ensure systems are secure, resilient and aligned with cyber security best practices. Monitor, investigate and resolve performance, capacity and security-related issues. Support digital transformation initiatives and technology improvements. Administer and develop platforms including: Google Workspace Telephony and video conferencing systems Case management and referral systems Mobile device management solutions Network infrastructure (WAN, LAN, routers, switches and firewalls) Websites and online platforms Manage user accounts, permissions, onboarding and offboarding processes. Maintain ICT-related risk registers and contribute to organisational risk management. Manage relationships with external ICT suppliers and service providers. Monitor service levels, KPIs and system performance. Develop and deliver ICT training, guidance and support materials for staff. Line manage ICT administrative support staff and support wider service delivery functions as required. About You To be successful in this role, you will have: Experience managing and supporting ICT infrastructure and business systems. Strong knowledge of cloud-based productivity suites, particularly Google Workspace or Microsoft 365. Experience administering networks, devices and security controls. A good understanding of cyber security principles and information governance. Experience managing external suppliers and technology contracts. The ability to diagnose and resolve technical issues effectively. Strong communication skills with the ability to explain technical concepts to non-technical audiences. Previous supervisory or team leadership experience. A proactive approach to continuous improvement and digital innovation.

IT Manager Northwich, Cheshire - fully on-site 4 months + further extension 300 per day inside IR35 Our client based in Northwich, Cheshire is looking for an experienced IT Manager to join a growing education focused IT team supporting four schools. This is an excellent opportunity for a hands on IT professional who can combine leadership, technical expertise and stakeholder engagement in a busy multi site environment. Working closely with the IT Director, you will oversee the delivery of IT services across all school locations, ensuring systems remain secure, reliable and effective for both staff and students. You will also lead a team of three IT Technicians, providing guidance, support and technical leadership. The successful candidate will be comfortable travelling regularly between sites and building strong relationships with a range of stakeholders across the schools. Key Responsibilities: Manage and support day to day IT operations across four schools. Lead, mentor and develop a team of three IT Technicians. Act as the senior escalation point for complex technical issues. Ensure IT infrastructure, systems and services operate effectively across all sites. Work closely with the IT Director to deliver IT projects and service improvements. Manage and maintain Microsoft cloud and infrastructure technologies. Oversee system performance, availability and security. Build strong relationships with school leadership teams and key stakeholders. Support technology upgrades, deployments and digital transformation initiatives. Ensure compliance with IT policies, procedures and safeguarding requirements. Essential Skills and Experience: Previous experience in an IT Manager, Senior IT Technician, IT Team Lead capacity Strong technical expertise across: Microsoft 365 Azure Entra ID Intune Windows Operating Systems Experience managing, mentoring or leading technical support staff. Strong problem solving and troubleshooting skills. Excellent communication and stakeholder management abilities. Ability to work across multiple locations and manage competing priorities.

Senior Cyber Consultant 65,000 + 15k Bonus Hybrid UK A growing cyber security consultancy is seeking a Senior Cyber Consultant to help organisations enhance their Security Operations and threat detection capabilities. This is a client-facing role focused on designing and delivering SIEM, XDR and SOAR solutions, developing detection content, automating security processes, and improving SOC effectiveness. You will lead detection engineering initiatives, create use cases aligned to MITRE ATT&CK, develop response playbooks, and implement Detection-as-Code best practices. Key Requirements Experience with SIEM platforms (Microsoft Sentinel preferred) Strong KQL and detection engineering skills SOAR automation and playbook development experience Python and/or PowerShell scripting XDR/EDR experience Knowledge of MITRE ATT&CK and threat detection methodologies Azure security and cloud telemetry exposure Previous consultancy or customer-facing experience What's on Offer 65,000 base salary Annual Bonus Predominantly remote working No on-call requirement Exposure to enterprise-scale cyber security projects Strong development and progression opportunities Ideal for: Detection Engineers, SIEM Engineers, Senior SOC Analysts, Security Automation Engineers, SOC Consultants, and Cyber Security Engineers seeking a consultancy-focused role.

We're looking for a junior developer to design, build, and enhance business solutions using Microsoft technologies. You'll work closely with stakeholders to develop applications, automate processes, and deliver data-driven insights that improve business performance. Please note this is a fully onsite role working 5 days in the office in Middlesbrough (free parking). The business has an excellent track record of upskilling and training up junior developers, being onsite will allow you to shadow others and have continuous training. Key Responsibilities Develop and maintain Power Apps (Canvas and Model-Driven Apps). Build automated workflows using Power Automate. Work with stakeholders to gather requirements and deliver effective solutions. Use .NET, SQL Server and T-SQL to support application and reporting needs. Explore and implement AI capabilities including Microsoft Copilot, AI Builder, and Azure AI Services. Essential Skills & Experience Power Apps Power Automate .NET/ SQL Server / T-SQL Strong problem-solving and communication skills. Passion for technology, automation, and AI-enabled solutions. Why Join Us? Work with the latest Microsoft technologies. Help drive digital transformation and innovation. Develop your skills in Power Platform, AI, and business applications. Be part of a collaborative and supportive team. The Process: 1 stage interview onsite. Apply now if you're ready to build innovative solutions that make a real impact? We'd love to hear from you.

Service Delivery Manager - Defence Department: IT Location: North East Bristol - with parking Reports to: IT Operations Manager Salary: 54,102 to 67,056, Are you an experienced Service Delivery Manager with a passion for leading teams, optimising IT services, and driving continual improvement? Our client is looking for a proactive, people-focused leader to head up their General Operations Service Delivery team-someone who thrives in a dynamic environment, can make informed decisions, and is committed to delivering exceptional IT services across the organisation. About the Role As the Service Delivery Manager you will lead and manage our clients General Operations team within IT, ensuring that services meet the needs of the organisation and support strategic goals. Working closely with colleagues in Cyber Security, Solutions Architecture, Business Systems and Information Governance, you'll play a key role in maintaining optimised, secure and compliant IT services. You will build high-performing teams, refine and embed service delivery processes, and ensure that service levels and KPIs are consistently achieved. You'll also champion our ITIL framework, take ownership of critical IT processes, and oversee service transition for new technologies and services. Key Responsibilities Service Delivery Leadership Lead, develop and motivate the IT Service Desk (General Operations) team. Ensure the delivery of high-quality IT support aligned with organisational priorities. Design and continuously improve service support processes in line with ITIL best practice. Define and adopt service design standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue and automation initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Essential Experience & Skills Proven experience as a Service Delivery Manager (minimum 3 years). Strong communication, influencing and stakeholder management skills. Experience building, managing and developing technical teams. ITIL v4 Foundation qualification. Ability to bridge business, technical and security perspectives. Familiarity with best practice across Microsoft environments. Understanding of common compliance frameworks (e.g. ISO 27001, Cyber Essentials Plus). Vendor and supplier management experience. Strong attention to detail, proactive mindset and excellent problem-solving skills. If you are interested in this role please apply online or for more information please contact me on

Enterprise Architect 70-80,000 Remote First 1-2 Days Per Month in Peterborough Help shape the future of technology at one of the UK's leading charities We're partnering with one of the UK's most recognised charities as they embark on a significant Digital, Data and Technology transformation. Following the appointment of a new technology leadership team, the organisation is investing heavily in modernising its technology estate, introducing product-led ways of working and building the foundations for long-term digital success. As part of this journey, they are creating a brand-new Enterprise Architect position to help define the future direction of technology across the organisation. This is a rare opportunity to join at the beginning of a transformation rather than inheriting the finished product. You'll be stepping into an environment where things are evolving quickly. New structures are being introduced, governance is being strengthened and technology strategy is being reshaped. The successful candidate will play a key role in bringing clarity, direction and consistency to a complex technology landscape whilst helping delivery teams move with confidence. The Opportunity As Enterprise Architect, you'll be responsible for establishing the architectural principles, standards and target-state roadmaps that will underpin the organisation's future technology strategy. Rather than acting as a central approval function, you'll work closely with technical teams and senior stakeholders to create practical guardrails that enable innovation whilst balancing security, resilience, operational effectiveness and cost. This role is ideal for someone who enjoys: Operating in transformation and change environments. Creating order within complex or fragmented technology estates. Influencing stakeholders at all levels without relying on hierarchy. Building architectural capability and governance from the ground up. Shaping long-term strategy whilst remaining close enough to delivery to make an impact. What We're Looking For Experience in Enterprise Architecture or a comparable senior architecture capacity. A track record of simplifying technology estates and reducing technical debt. Strong knowledge across cloud, SaaS, integration, platforms and infrastructure. Experience working within modern Microsoft and Azure environments. An understanding of API-led and event-driven architecture principles. The ability to influence delivery teams and business stakeholders through collaboration rather than control. Most importantly, you'll be someone who can help an organisation navigate change, bring people together around a shared direction and create architecture that genuinely enables better outcomes. Why Join? This is more than an architecture role. It's an opportunity to help shape an organisation at a pivotal stage in its journey. The technology decisions made today will influence how services are delivered for years to come, giving you the chance to leave a lasting legacy whilst working for an organisation that has a meaningful impact on people's lives every day. If you're an Enterprise Architect who wants to build, influence and be part of a genuine transformation journey, we'd love to hear from you.

Technical Business Analyst 48,000 Hybrid working - 3 days in the office & 2 days remote Our client is currently hiring for a Technical Business Analyst to join the team on a permanent basis. This role supports project delivery by ensuring comprehensive documentation is captured and maintained throughout the project lifecycle. This includes defining and documenting scope and deliverables to enable the development of costs, and timescales, as well as supporting testing and change control. Key Responsibilities Build strong relationships with stakeholders. Lead workshops to capture requirements and map user journeys. Assess requirements and processes against the firms' strategic goals to ensure maximum value. Document requirements clearly and simply, using unambiguous language to ensure understanding for all parties. Lead on prioritisation of requirements using methods such as weighted scoring. Lead stakeholder sessions to playback requirements / wireframes / user journeys. Ensure requirements and project success criteria are measurable and testable. Support data migration activities. What are we looking for: Minimum three years' experience as a Technical Business Analyst. Proven experience leading workshops. Exceptionally strong stakeholder management skills in complex environments. Excellent analytical, problem-solving, and communication skills (written and verbal). Experience in translating business problems into actionable user stories. Experience in gap analysis and requirements tracking. Business process mapping / wireframing experience. Experience of working with complex integrated systems. Ability to manage multiple projects independently and maintain clarity under pressure. Advanced user of Microsoft Excel and Visio. Basic SQL skills for data analysis. Data mapping experience.

Regional IT Support Analyst Annual Salary: upto 35,000 Location: Maidstone, UK Job Type: Permanent, Hybrid (minimum two days per week in-office) Contractual Hours: 37.5 hours per week As Regional IT Support Analyst your primary mission is to ensure timely and accurate support for employees in their day-to-day use of IT services and systems. This role involves a hybrid working model and occasional travel to other offices. Day-to-day of the role: Act as the first point of contact for all internal technical issues, providing timely, professional, and customer-focused support to employees across the region. Set up, configure, and prepare laptops and related equipment for new starters, ensuring they have the tools and access required from day one. Support the onboarding and offboarding process for staff, including account provisioning, equipment allocation and return, and coordination of access changes. Operate the regional IT helpdesk and assist employees in their day-to-day use of Corporate IT systems and services. Work independently, stay self-motivated, and maintain a positive approach while investigating issues and identifying effective solutions. Manage selected non-technical administrative tasks that support smooth IT operations and ensure required processes are completed accurately and on time. Coordinate with other departments to contact staff when needed and ensure operational activities are completed on time. Liaise with external vendors and service providers to keep requests, deliveries, and support activities progressing as required. Required Skills & Qualifications: Organised, analytical, and strong at troubleshooting. Customer-focused mindset. Ability to assess and prioritise support cases. Able to explain technical issues in business terms. Knowledge of ITIL principles and practices. Understanding of IT architecture. Adaptable and quick to learn new technologies. Desirable: ITIL certification, knowledge of Windows and Active Directory, endpoint devices and hardware, certificate, smart card, and key lifecycle management, networking fundamentals, and unified communications (Microsoft Teams, 3CX).

Senior SOC Engineer - Hybrid Join a leading cyber security services organisation as a Senior SOC Engineer , taking ownership of the technology, automation, and engineering capabilities that support a modern Security Operations Centre (SOC). The Role You'll design, deploy, and enhance core SOC platforms including SIEM, XDR, SOAR, automation, and security tooling , driving improvements in threat detection, response, and operational efficiency. Working closely with operational teams, you'll support customer onboarding, develop automated workflows, and help shape the future direction of SOC engineering. Key Responsibilities Design, deploy and optimise SIEM, XDR and SOAR platforms. Build security automation, integrations, and response workflows. Develop log parsing, data normalisation and telemetry solutions. Lead technical onboarding and implementation projects. Act as an escalation point for complex security engineering issues. Mentor SOC analysts and engineers. Improve detection, response and operational processes through automation. Maintain engineering documentation, standards and best practices. Skills & Experience 3-5+ years' experience within a SOC or cyber security engineering environment. Strong experience with SIEM, SOAR and EDR/XDR technologies. Scripting and automation expertise (Python, Go, APIs). Experience with cloud platforms such as Azure, AWS or GCP. Knowledge of vulnerability management and threat intelligence integrations. Strong communication, analytical and problem-solving skills. Eligibility for UK security clearance desirable. What's on Offer 2 Days in the Office Per Month Exposure to a wide range of security environments and technologies. Opportunity to influence SOC strategy and engineering direction. Dedicated training, development, and lab environments. Competitive salary and comprehensive benefits package. Ideal for an experienced SOC Engineer looking to step into a senior, technically focused role with significant ownership, automation responsibilities, and career progression opportunities.