Reed Technology

Technical Support Engineer Lancaster - 5 days a week on-site £37,000 Our client based in Lancaster is on the lookout for a technical Support Engineer who will lead investigations, document, and deliver technical support. Main duties and responsibilities: Provide technical support and expert communication by email, phone and ticketing systems Use advanced listening and de-escalation techniques to guide customers and colleagues Lead investigations into complex, multi-system issues Analyse patterns, identify root causes, and document findings clearly Contribute to improving diagnostic processes and future troubleshooting approaches Lead projects or workstreams that improve tools, processes, or customer experience Support incident response by coordinating information and reviewing outcomes Suggest and test improvements to workflows, communication, and support processes Contribute to cross-departmental initiatives and share insights that support product or service development The following skills and experience will be beneficial for this role: Significant experience in technical support or a similar environment Confidence investigating complex technical, multi-system, or network-related issues Experience troubleshooting cellular and IT infrastructure issues Proven experience in providing expert diagnostics, diagnosing complex mechanical and electrical issues, and advise on compliance testing across batteries, switch configurations, and radio connectivity Ability to lead projects and contribute to cross-departmental work Clear written and verbal communication, especially in challenging situations Some of the benefits that come with this role : 25 days annual leave plus bank holidays and an extra day off for your birthday Company pension scheme Enhanced sick pay Enhanced maternity and paternity pay Training and development opportunities, with clear pathways for progression Discounts in selected local businesses

Data Platform Lead Up to £60,000 based on experience Hybrid - up to 2 days per week in the Peterborough office I'm partnering with a forward-thinking organisation undergoing a major step forward in how they use and deliver data. They're looking for a Data Platform Lead to own and evolve their Core Data Model, modernise reporting, and shape how data supports decision-making click apply for full job details

Operating Systems Lead Remote with some office work (Norwich) £70,000-80,000 This is a senior role for someone who cares deeply about how a business actually works . The Operating Systems Lead owns the internal operating system: the workflows, systems, controls, information flows and ways of working that enable a fast-growing organisation to run clearly, safely and reliably. You're not here to write strategy decks or refresh tools for the sake of it. You're here to observe how work really happens , find where things break under pressure, and redesign the system so it holds as the business scales. Responsibilities Owning and improving the organisation's internal operating system - across workflows, systems, data, governance and behaviours Leading a business-wide systems review and improvement programme, starting with listening , understanding risks and friction, then making practical improvements real Identifying the highest-friction workflows and redesigning them end-to-end so they are clearer, simpler and more reliable Making sure changes stick in practice - not just launched, but used and trusted Improving how information flows and creating clearer sources of truth , reducing duplication and reliance on memory or heroics Embedding controls, governance and risk management into normal work , without slowing people down Introducing automation or AI where it genuinely helps , and redesigning workflows so human judgement and accountability remain clear Working closely with enablement and communications colleagues so new ways of working are understood, adopted and reinforced Acting as a calm, critical systems thinker in a fast-paced environment - helping prioritise what really matters and resisting unnecessary change What success looks like Workflows are easier to follow and more consistent Less manual work, duplication and workaround behaviour Systems support real work, not idealised processes Governance works without adding drag New ways of working are used consistently , even under pressure Nothing important relies on individual memory or heroics Skills and Experience This role suits someone who has: Led business operations, operating model, or systems transformation at a senior level Improved how work gets done across teams , not just within one function Strong judgement and calm thinking in ambiguous, fast-moving environments Experience balancing pace, usability, risk and control A track record of making change stick , not just delivering programmes Comfort influencing senior stakeholders without hiding behind process or authority An interest in AI and automation that is practical, not novelty-driven Experience in professional services, scaling organisations, regulated or high-trust environments is particularly valuable. If this role is of interest, please apply using the link provided.

Lead DevOps Engineer Location: Newport Salary: 66,000 - 77,000 (including allowances) Job Type: Full-time, Permanent Business Area: DDaT - Technology A fantastic new, unique opportunity has become available for a Lead DevOps Engineer to join a growing Platform Engineering group during their digital transformation journey. This role is ideal for someone passionate about using their technical skills to enhance team effectiveness and expedite software delivery, ensuring high stability and speed. Day-to-day of the role: Provide hands-on technical leadership, offering coaching and mentoring to enhance team capabilities. Lead the sharing of knowledge and good practices within the team. Act as a technical product owner, developing strategies for product lines and managing DevOps engineers. Lead DevOps expertise and decision-making across the entire software delivery lifecycle. Produce and assure DevOps technical designs, providing justifications for technical decisions. Enable the reuse of patterns, tools, and components across various projects. Provide deep DevOps technical expertise to project delivery teams. Play a key role in the DevOps Community of Practice by sharing expertise to build overall team capability. Assure that DevOps technical solutions adhere to all agreed processes and best practices, especially around security and governance. Mentor DevOps Engineers, supporting their professional development and guiding them in critical decision-making. Lead on developing, implementing, enhancing, and managing technical DevOps practices. Collaborate with stakeholders to ensure solutions align with target architectures and technology roadmaps. Required Skills & Qualifications: Strong understanding of DevOps principles with experience in a DevOps or iterative development culture. Proven experience in implementing CI/CD processes and tools, including pipeline design and administration. Experience with Infrastructure as Code, preferably Terraform. Experience deploying to and consuming cloud platform resources, with a preference for Microsoft Azure. Substantial experience in administration and configuration of Azure DevOps Pipelines, GitHub Actions, or similar CI/CD orchestration tools. Proficiency in Python, .Net Core/C#, NextJs/Node frontend, and scripting in Python/Bash/PowerShell. Experience with containerisation technologies and platforms such as Docker and AKS. Strong communication skills with experience in knowledge sharing and mentoring. Ability to manage and support distributed source code repositories including Git. Benefits: Competitive salary and benefits package. Hybrid working model with flexibility. Opportunities for professional and career development. Engaging and collaborative work environment. To apply for the Lead DevOps Engineer position, please submit your CV to be considered immediately.

Digital Workplace Service Desk Manager £500-550 per day (Outside IR35) Manchester - Required to go on-site once every 2 weeks 6 months A Digital Service Desk Manager is required for our public sector client who are based in Manchester. The successful candidate will join the senior leadership team to focus on digital, user and customer experience within the organisation. In this role, you will also be accountable for the service desk and operational delivery team with an awareness of knowing what needs to be delivered by both teams. Responsibilities: Whilst overlooking the service desk function, your main priority will be on the customer and user experience, working closely with senior stakeholders in understanding business needs and requirements and adapting this to further improve on and deliver critical services. On the Operation delivery side, you will focus on service transition, disaster recovery, business relationship management, establishing stakeholder relationships. You will play a key role in innovating, advising and updating the strategy whilst providing leadership to the service desk manager and the wider team. Skills: Previous experience working as a Service Desk Manager/Service delivery role Come from a technical and operations background Great People management skills - excel in conflict and difficult situations ITIL V4 qualified Ideal if someone has started their career in customer service and transitioned into incident and problem management Previous experience working with service desk managers or projects involving the service desk team Good track record of working on previous projects relating to customer and user experience will be essential

About Us: At PFM, we're passionate about pushing the boundaries of data management and delivering exceptional solutions across the globe. We're on the lookout for an enthusiastic and motivated individual to join our growing team. Whether you're a data management expert or someone eager to learn and grow, this is your chance to make an impact in a company that values innovation, collaboration, and d click apply for full job details

IT Project Manager Manchester/Remote (once per week) 48K- 64K An IT Project Manager is required for our client based in Manchester. The successful candidate will deliver multiple IT projects across the organisation, ensuring systems and services meet the needs. You will work closely with internal teams and third parties to implement new or improved IT solutions. The ideal candidate will have a technical background. Responsibilities Manage complex IT projects with multiple technical and business workstreams. Deliver projects on time, within budget, and aligned with business cases. Create and maintain project documentation (plans, initiation docs, board papers). Identify, assess, and manage project risks and issues. Conduct structured tenders in line with the Procurement Act 2023. Build and manage positive relationships with third-party suppliers. You will not be expected to line manage immediately, though it may be required over time where you will support and develop team members. Essential Skills Experienced IT Project Manager Proven experience managing medium to large-scale IT projects ( 1m+), ideally using Prince2 or similar. Strong technical knowledge and understanding of current technologies. Examples of projects you will be working on - AI Project, MFA, Server upgrade, F5 Load balancer replacement, Contact centre replacement project, Security projects, Endpoint detection project, Livelink to SharePoint, SQL Upgrade etc Can deliver projects effectively- You'll need to deliver projects on time and to budget and make sure they deliver benefits and make sure people are ready for the changes Excellent communication, collaboration, and stakeholder engagement skills. Ability to influence, adapt, and deliver customer-focused solutions. Resilience, creativity, and a continuous improvement mindset. Desirable Leadership experience, including team development, performance management, and inclusive practices.

Reed Technology are working with a well-respected national organisation based in Newcastle for a network engineer - this is a one year fixed term contract. You will be joining a forward-thinking business that have a true passion for technology and are going through a period or growth and technical investment. We're looking for someone with a broad technical background who wants to have a career within networking. Essential Skills & Experience Networking background - DNS / DHCP / Routers / Switching / Firewalls A minimum of 1 years experience in a similar role Technical competence in the full stack of Microsoft Windows Server Technologies (Active Directory Domain Services, Group Policy management, and general Windows Server technologies). Excellent time management skills with the ability to manage competing demands on their time. Excellent benefits package including bonus / travel discounts / healthcare Apply today to find out more information If you are interested apply today to be considered for the role.

IT Service Desk Analyst - Shift Pattern Based - 4 on/4 off(Days and Nights) Newcastle 3 Month Contract £ 25 Per Hour - INSIDE IR35 One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a 3 month assignment. This role will be to work on the 1st line Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. This will be covering a 24/7 service desk, with the shifts being based on a 4 on, 4 off rotation. Initial day time shifts to co-ordinate training, with the implementation of night time shifts once you are up to speed. You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills . IT Service Call Management . Remote service . Active Directory Administration . Understanding of TCP/IP, DHCP and DNS. . IOS and android device setup and support . Microsoft Office 2010 and above . Printer Support . Fundamental desktop and troubleshooting The Next Steps If you are interested, please submit your updated CV ASAP. My client is looking to interview at their earliest opportunity, with a start date set immediately afterwards.

Job Title: Principal/Senior Appian Developer Location: hybrid working, need to be able to get to office in Leicester or Bristol twice a week Salary: Up to 82,000 (Dependent on Experience) + Benefits Contract Type: Full-time / Permanent Overview An exciting opportunity has arisen for a highly skilled and experienced Senior/ Principal Appian Developer to lead a team of developers in delivering high-quality technical solutions. This role offers a blend of leadership, hands-on development, and strategic input across multiple workflow applications. Key responsibilities: Leadership: Mentor and guide a team of developers, ensuring timely and high-quality delivery of technical solutions. Development: Engage in requirements reviews, technical design, modeling, software development, unit testing, and deployment of new applications. Continuous Improvement: Drive enhancements and improvements to existing applications. Quality Assurance: Ensure adherence to IT quality plans and procedures throughout the development lifecycle. Collaboration: Participate in workshops, reviews, and stand-ups to communicate progress and align with stakeholders. Documentation: Produce comprehensive documentation to support completed applications. Essential experience: Proven experience in software development. Strong understanding of Software Development Life Cycles (SDLC). Familiarity with waterfall, iterative, and agile methodologies. Extensive experience with Appian. Proficiency with development tools including IDEs and source code management. Experience in business process design using UML and BPMN techniques. Ideally looking for someone with Principal/ Leadership experience, however they would also consider a good senior appian engineer, ready to take the next steps in their career. Security Clearance: Applicants must be eligible to obtain and maintain Security Check (SC) clearance. You cannot apply if you have not been in the UK for less than 5 years, do not have ILR, or EU leave to remain Studies suggest that women tend not to apply for a job if their CV isn't a perfect fit. Here, talent takes precedence over experience. So, if you like the role and think you could be awesome at it in time, go ahead and apply.

Senior Backend Software Engineer - Cloud-Native Platform Up to 85,000 Hybrid (Nottinghamshire HQ) I'm delighted to be once again recruiting on behalf of my technology-led client that's building a modern, cloud-native platform from the ground up. They're looking for a Senior Backend Software Engineer to join a high-performing team focused on delivering scalable, secure, and high-quality services using the latest tools and engineering practices. This is a hands-on role for someone who enjoys solving complex problems, working in a microservices environment, and contributing to architectural decisions. The team values clean code, automation, and continuous improvement-and they're looking for someone who shares that mindset. Key responsibilities as the Senior Back-End Software Engineer are: Design and develop backend services using Node.js and TypeScript , deployed in a cloud-native environment. Build and maintain GraphQL and REST APIs to support a range of digital products and integrations. Collaborate with architects, product managers, and other engineers to shape scalable technical solutions. Integrate with third-party platforms and services, including content systems, payment providers, and internal tools. Contribute to CI/CD pipelines, infrastructure automation, and DevOps practices. Promote engineering best practices across testing, documentation, and code quality. Stay up to date with emerging technologies and bring innovative ideas to the team. Skills & Experience needed: Essential: Strong experience with Node.js and TypeScript Proven background in microservices architecture Solid understanding of GraphQL and RESTful API design Experience with SQL and NoSQL databases Familiarity with CI/CD, automated testing, and modern development workflows Desirable: Experience with Azure or other cloud platforms Knowledge of Infrastructure as Code (e.g., Terraform) Exposure to event-driven architecture and messaging systems Containerization and orchestration experience (e.g., Docker, Kubernetes) Package & Working Model Salary: Up to 85,000 Hybrid working: 3 days per week onsite in Nottinghamshire HQ Flexible hours and collaborative team culture Opportunity to work on a greenfield platform using modern technologies If you're a senior engineer looking for a fresh challenge in a tech-first environment, I'd love to speak with you. Drop me a message for a confidential chat or to learn more about the team and the opportunity. Studies suggest that women tend not to apply for a job if their CV isn't a perfect fit. Here, talent takes precedence over experience. So, if you like the role and think you could be awesome at it in time, go ahead and apply.

Junior Network Engineer Liverpool - 5 days a week in the office 25,000 - 28,000 (DOE) Our client is currently on the lookout for a Junior Network Engineer where you will be part of a dynamic and supportive technical team, assisting in the delivery and support of network solutions for our diverse customer base across the Public Sector, Retail, and corporate environments. You will work alongside experienced engineers to gain hands on experience with a range of technologies including LAN/WAN, SD-WAN, Unified Communications, and Wi-Fi, across both cloud and on-premise environments. Furthermore, you will support the 1st Line team by helping to troubleshoot and resolve network issues, while developing your technical skills and have the opportunity to assist with remote implementations under guidance. Main duties and responsibilities: Provide technical support to customers and internal teams, primarily assisting with 1st Line escalations Help monitor, troubleshoot, and resolve network issues across LAN/WAN, SD-WAN, Wi-Fi, and Unified Communications environments Assist with remote implementation tasks under the guidance of senior engineers Participate in training and development programmes to build your technical expertise Maintain awareness of emerging technologies and best practices in networking The following skills and experience will be beneficial and essential for this role: A strong interest in networking and IT infrastructure Basic understanding of networking concepts (e.g. IP addressing, routing, switching) Working towards or holding a CCNA or equivalent certification Good communication skills and a willingness to learn Highly organised and resourceful, with attention to detail Dynamic self-sufficient individual who works well in team environment often matrixed and on their own Ability to work under pressure in a fast paced business environment

Lead Full-stack Developer Location: Holborn, Central London (Hybrid) Job Type: Full-time Direct Reports: x5 Senior Developers Reporting to: Head of AI & Technology An exciting new permanent opportunity has become available for a Lead Full-stack Developer, to join a juggernaut organisation in the recruitment industry click apply for full job details

Role: IT Support Engineer Day rate: £210 inside ir35 Location: Hull - 5 days a week onsite Duration: 3 months Start: ASAP Skills: You will be responsible for providing technical assistance to our clients, troubleshooting hardware and software issues, installing, and configuring new systems, and maintaining network security click apply for full job details

Windows 11 Rollout/Deployment IT Support Engineer Bradford 5 months 160 per day (Inside IR35) A Roll out/Deployment IT Support Engineer is required for our public sector client based in Bradford to support the Windows 11 deployment project. This is a critical role in ensuring a smooth transition, minimising disruption and maintaining high standards of patient care and data security. Key Responsibilities Deploy and configure Windows 11 across a variety of devices and departments. Provide hands-on support to end-users during and after the rollout. Troubleshoot hardware and software issues related to the upgrade. Migrate user data and ensure application compatibility. Collaborate with IT teams to ensure compliance with digital standards and security protocols. Maintain accurate documentation of deployment progress and technical issues. Skills & Experience Proven experience in Windows 10/11 deployment projects. Strong knowledge of Microsoft Endpoint Configuration Manager (SCCM), Intune, or similar tools. Experience working in a healthcare or public sector environment (NHS experience highly desirable). Excellent troubleshooting and communication skills. Ability to work independently and as part of a wider IT team.

Senior Software Engineer (C++, Perl) Location: Basingstoke, 5 days a week Job Type: Permanent, Full-time Salary: Competitive A new exciting permanent Senior Software Engineer position has become available to lead a software team within the companies Design department. This role is crucial in maintaining and extending world-class design realisation and engraving tools used to create industry-leading banknote designs. You will be hands-on in implementing new features and addressing technical debt, while also coaching and mentoring junior team members. Day-to-Day of the Role: Lead the design and development of quality, simple software using appropriate patterns. Focus relentlessly on user needs, driving incremental delivery of high-value software and addressing areas of risk timely. Work closely across a multi-disciplinary team to ensure cohesive team delivery. Promote knowledge sharing across the team and department, enabling collaborative work on the same codebase. Regularly update your team and colleagues on your work through agile ceremonies and software development lifecycle tools (e.g., Azure DevOps, Jira). Identify and implement improvements in ways of working, processes, or adoption of new technologies. Proactively identify and mitigate risks associated with the software. Review code authored by colleagues, providing constructive feedback. Provide mentoring and support professional development within the team. Manage priorities to provide swift responses, support investigations, and create fixes during live incidents. Support delivery leads and architecture colleagues in defining technical tasks required to deliver user stories. Take ownership of the continuous improvement of all Design Software processes and procedures. Required Skills & Qualifications: Strong technical understanding and commercial experience with C++ and Perl technologies. Experience in agile team environments and continuous integration settings. Proven ability to design and deliver software solutions that meet user needs. Ability to set up and establish new software projects from scratch, incorporating best practices, build and release processes, and automated testing. Experience leading small teams of software developers for technical delivery. Familiarity with Git or similar source control systems. Desirable: Knowledge of VBA, JavaScript, or creating Photoshop SDKs in C++. Benefits: Competitive salary and job grade. Opportunities for personal training and development. Engage in a collaborative, innovative workplace culture. Comprehensive benefits package aligned with company guidelines and policies. To apply for this Senior Software Engineer position, please submit your CV to be immediately considered.

NetSuite Team Lead Location: Central London Job Type: Full Time (2 days a week onsite) A new exciting, urgent NetSuite Team Lead permanent position has become available to join a fast-growing marketplace ecommerce company. You will play a crucial role in stabilizing their ERP support and driving improvements, ensuring operations scale effectively with the companies' ambitious goals click apply for full job details

Transition Manager Senior Service Manager Service Transition Manager IT Service Manager Birmingham (Hybride 1 day a week onsite) 12 months 570/day ( 71.25/hour) Umbrella REED Technology are working with a client who are seeking an experienced Transition Manager to oversee a major supplier transition and drive service management maturity improvements across the organisation. This is a high-impact role requiring strong leadership, excellent stakeholder management, and deep expertise in service transition and ITIL-based practices. The successful candidate will ensure the seamless transfer of services from incumbent suppliers to new providers, establish governance controls, and implement best practice frameworks to strengthen operational capabilities. Key Responsibilities Lead Transition Delivery: Plan and manage the full lifecycle of supplier transition, ensuring minimal disruption and business continuity. Service Management Maturity: Assess current practices, develop a maturity roadmap, and embed continual service improvement across ITIL processes. Stakeholder Engagement: Act as the single point of contact for onboarding and transition, ensuring alignment across leadership, suppliers, and operational teams. Risk & Governance: Proactively manage risks, issues, and changes, ensuring compliance with governance and security frameworks. Knowledge Transfer: Oversee effective documentation and capability handover between outgoing and incoming suppliers. Financial & Resource Management: Manage budgets, monitor costs, and ensure value-for-money outcomes. Ideal Profile Proven track record in transition and service management leadership. Strong understanding of ITIL practices and service management maturity frameworks. Excellent stakeholder management and communication skills. Experience delivering complex supplier transitions with minimal disruption. If you have the relevant skills and experience to carry out the role outlined above, please apply using the link provided.

Role: IT Support Engineer Day rate: £210 inside ir35 Location: Hull - 5 days a week onsite Duration: 3 months Start: ASAP Skills: You will be responsible for providing technical assistance to our clients, troubleshooting hardware and software issues, installing, and configuring new systems, and maintaining network security. You will also be involved in training and supporting end-users, documenting procedures and best practices, and collaborating with other IT professionals. You should also have excellent communication and problem-solving skills, a customer-oriented attitude, and the ability to work independently or as part of a team. You should be familiar with Windows or Linux operating systems alongside common applications and tools such as Microsoft Office, Google Workspace, antivirus software, etc. You should also have knowledge of networking protocols and devices, such as Routers, Switches, Firewalls, etc.

Data Architect Location: Hybrid working (minimum 2 days a week in Staffordshire Head Office) Type: Full-time Salary: Up to £70,000 Are you a visionary Data Architect ready to shape the future of enterprise data and AI ? I have an amazing opportunity to join my national market leading client to lead the design and delivery of scalable, secure, and high-performing data solutions that power transformatio click apply for full job details