Clearwater People Solutions

Our client, a well-established manufacturing company, is currently recruiting a Sales Account Manager to join their Sales team. The Sales Account Manager will be responsible for nurturing strong, long-lasting relationships with existing customers while driving new business opportunities, with a focus on the Construction, Facilities Management and Fire Safety industries. Key Responsibilities for the Sales Account Manager : Sourcing and prospecting new leads through various methods Bidding for tender opportunities, with the help of others around the business Onboarding new customers; liaising with your line manager to agree and negotiate trade pricing, liaising with Graphics and Marketing to create bespoke product ranges and catalogues if beneficial. Build and maintain relationships with existing customers Respond to customer queries in a timely and professional manner Maintain a consistent level of effective outbound activity through email and phone calls Management of some project work dependant on customer requirement Skills Required for the Sales Account Manager : Around 1-2 years' experience within B2B Sales or Account management Previous experience selling into Construction, Facilities Management and Fire Safety industries is desired Strong communication skills Please apply as directed!

Our client, an established Utilities services company, is currently recruiting a Customer Service Representative to join their Customer Service team. The Customer Service Representative will be responsible for acting as the first point of contact for customers regarding customer quires as well as helping with over the phone payments and other administration tasks, Key Responsibilities for the Customer Service Representative : Frontline Customer Interaction: Answer inbound calls and respond to email enquiries, delivering excellent customer service Payment Processing & Customer Onboarding: Guide customers through payments over the phone and set up new users on our client's online platform General Administration: Perform data entry, maintain client records, and collaborate with the internal team to ensure smooth day-to-day operations Skills Required for the Gas Engineer: Proven background within an Office-Based Admin/customer service role Strong communication skills Driving License required Please apply as directed!

Our client, an established and fast-growing innovative green energy provider, is currently recruiting a Complaints and Communications Manager to join their Customer Experience team. The Manager will be responsible for overseeing complaint handling across the business, the focus will be on driving high-quality, compliant customer communications and resolving escalated cases. Key Responsibilities for the Complaints and Communications Manager: Managing escalated complaints to ensure compliance and timely resolution Supporting customer service agents with early-stage query handling Analysing complaint trends to identify and prevent recurring issues Owning the company's tone of voice and customer-facing templates Coaching internal teams on effective communication and service delivery Skills Required for the Complaints and Communications Manager: Proven experience in a customer service or complaints handling environment Strong understanding of complaint processes and compliance standards Exceptional written communication skills for drafting complex correspondence Ability to handle difficult conversations in a calm, solutions-focused manner Strong analytical and organisational skills to manage multiple priorities Driving license required due to the location of the office Please apply as directed!

Our client is currently recruiting for a Business Development Manager with experience of Utilities Connections to join their growing team. The Business Development Manager will Develop and secure major building connections to our clients utilities networks, working across a range of residential, commercial and public sector estates. The Business Development Manager must have experience with the Energy, Utilities or construction industry. Key Responsibilities for the Business Development Manager (Utilities Connections) Identify and prioritise target buildings, estates and regeneration areas within network zones or expansion areas, across both new developments and existing buildings. Develop strong relationships with senior stakeholders including developers, building owners, local authorities, and public sector organisations. Build an in depth understanding of customer needs, investment drivers, and decarbonisation challenges Develop and agree heads of terms that progress to long form Connection and Supply Agreement development. Support negotiations for Connection and Supply Agreements before handing over to delivery teams at contract close. Structure deals that balance customer affordability, project viability, programme requirements, and long term network growth. Drive projects forward by developing influential relationships with councils, combined authorities, and key regional stakeholders. Key Experience for the Business Development Manager (Utilities Connections) Experience in infrastructure, energy, utilities, property, asset management or major projects. Experience developing complex commercial propositions or long agreements. A proven track record of building relationships and influencing senior stakeholders Strong business acumen and commercial literacy Experience working within project based, start up, or fast growth environments Excellent problem solver comfortable operating in complex, ambiguous and evolving environments Ability to quickly grasp technical, commercial, legal, and financial concepts Please apply as directed!

Our client is recruiting for an Asset Manager to work on existing and future energy infrastructure investment projects throughout the development, mobilisation, construction, operation and post construction expansion phases. The Asset Manager will take ownership of adding value to the network assets you are responsible for. The role of the Asset Manager involves taking a key role in the development, construction, optimization, and growth of heat network assets. Key Responsibilities for the Asset Manager: Monitoring, analysis and reporting of assets, evaluating their performance, risks, and potential for growth Participating in the delivery of new energy projects during the build and operational phases working with and supported by the wider Team. Become principle senior point of contact (relationship, escalation) for stakeholders and contracted customers associated with the asset. Collaborate with the Development and Connection Teams to identify growth opportunities and develop expansion strategies for the energy network. Ensure delivery and compliance with the relevant contracts in place, in particular ensuring that the business properly and efficiently administers it's contracts with authorities and heat network customers. Identify areas for improvement and opportunities to enhance asset performance. Monitor asset performance, tracking key metrics and indicators to assess effectiveness of asset management strategies. Management and control of financial models and documents to ensure the asset actual and forecast performance can be evaluated against the investment case. Key Experience for the Asset Manager Have a blend of experience of contract negotiation and administration, commercial and financial assessment and appreciation of the key technical considerations for energy infrastructure assets. Be experienced in financial and management accounting, reporting, cost control, budgeting and analysis and financial modelling (reading and using financial models). Possess strong understanding and ability to enforce contractual obligations, regulatory requirements, and industry best practices related to energy infrastructure assets. Strong background in energy infrastructure projects. Please apply as directed!

Our client, an established IT provider, is currently recruiting a 2nd Line Service Desk Engineer to join their growing service desk team based in Shoreham. The 2nd Line Service Desk Engineer will be responsible for providing excellent customer service while responding to and resolving a wide range of technical support requests in a dynamic, ever-changing environment. Key Responsibilities for the 2nd Line Service Desk Engineer: Managing multiple tickets and projects simultaneously. Assisting with technical support requests within the team. Keeping the company's IT documentation fully up to date. Meeting and exceeding established SLAs. Ensuring clear communication with both customers and internal staff. Reporting directly to and working closely with the senior management team. Handling office-based duties and conducting onsite works when required. Skills Required for the 2nd Line Service Desk Engineer: Proven experience in a 1st/2nd Line Service Desk role. Technical knowledge of Microsoft systems (AD, Windows Server, DNS, DHCP, NPS). Experience with networking tools (Firewalls, Switches, Routers, Wi-Fi). Exposure to Cloud, Storage, and Virtualisation (Azure, Office 365, SharePoint, NAS, VMWare, Hyper-V). Ability to work independently and handle a pressurised ticketing environment. Exceptional customer service and engagement skills. A full driving licence is preferred. Please apply as directed!

Our client, an established IT provider, is currently recruiting a 2nd/3rd Line Service Desk Engineer to join their growing service desk team based in Shoreham. The 2nd/3rd Line Support Engineer will be responsible for providing excellent customer service while responding to and resolving a wide range of technical support requests in a dynamic, ever-changing environment. Key Responsibilities for the 2nd/3rd Line Support Engineer: Managing multiple tickets and projects simultaneously. Assisting with technical support requests within the team. Keeping the company's IT documentation fully up to date. Meeting and exceeding established SLAs. Ensuring clear communication with both customers and internal staff. Reporting directly to and working closely with the senior management team. Handling office-based duties and conducting onsite works when required. Skills Required for the 2nd/3rd Line Service Desk Engineer: Minimum 1 year of experience working within an MSP environment (Desired) Proven experience in 2nd/3rd Line support. Strong experience with M365 administration (including Entra and Intune). Technical knowledge of Microsoft systems (AD, Windows Server, DNS, DHCP, NPS). Experience with networking tools (Firewalls, Switches, Routers, Wi-Fi). Exposure to Cloud, Storage, and Virtualisation (Azure, SharePoint, NAS, VMWare, Hyper-V). Ability to work independently and handle a pressurised ticketing environment. Exceptional customer service and engagement skills. A full driving licence is preferred. Please apply as directed!

Our client is currently recruiting for a highly organised and proactive Personal Assistant to support the Managing Director. This is a varied and rewarding role that combines executive support, project coordination and operational administration. This is a Part-Time role (3-4 days per week), hybrid (50% onsite 50% remote working). Key Responsibilities for the Personal Assistant Providing executive support to the Managing Director Managing diaries, appointments and meeting schedules Preparing reports, presentations and business documents Coordinating business projects and tracking key action Monitoring progress against deadlines and following up outstanding actions Managing email correspondence and business communications Assisting with recruitment administration and onboarding activities Supporting contract, tender and compliance documentation Liaising with managers, suppliers and external stakeholders Assisting with operational and administrative projects across the business Maintaining accurate records, documents and filing system Supporting the smooth day-to-day operation of the business Key Experience for the Personal Assistant Previous experience in an Executive Assistant, Personal Assistant, Office Manager, Operations Coordinator role Exceptional organisational and time management skills Strong written and verbal communication skills Ability to manage multiple priorities and deadlines effectively Professional, confident and approachable manner High level of discretion and confidentiality Strong attention to detail and problem-solving ability Proactive and self-motivated approach to work Excellent IT skills including Microsoft Office applications Comfortable working independently and taking ownership of tasks Please apply as directed!

Our client is seeking an experienced Security Architect to join their major transformation programme on a 6 month contract. The Security Architect will be instrumental in developing, integrating, and assuring secure architecture across systems and networks. The Security Architect will work closely with stakeholders to ensure all deliverables align with organisation-specific cybersecurity architecture principles, manage risks effectively, and support secure system engineering throughout the programme delivery life cycle. This is a hybrid role with the need to be onsite in the office 2-3 days per week. Key Responsibilities for the Security Architect Support Architecture Development: Aid the transformation programme in developing and integrating appropriate cybersecurity architecture and designs for systems and networks. Manage Complex Data: Architect solutions for systems with multilevel security requirements and those processing multiple classification levels of data across multiple geographic regions. IAM Guidance: Provide expert advice and guidance on the architecture of an appropriate Identity and Access Management (IAM) solution. Determine Protection Needs: Collaborate with the programme to determine and document necessary protection needs (security controls) for all in-scope information systems and networks. Evaluate Security Designs: Assess security architectures and designs delivered by the programme against functional and non-functional requirements (BRDs and NFRDs). Security Reviews & Assurance: Perform thorough reviews of programme deliverables, identifying architectural gaps, areas of unacceptable security risk, and instances of non-compliance. Supplier Collaboration: Support the primary supplier in developing and delivering a robust Security Risk Management Plan. Impact Assessment: Define and document how the implementation of new systems or interfaces impacts the security posture of the current IT and business environment. Provide Documentation: Deliver comprehensive documentation addressing information security, cybersecurity architecture, and systems security engineering requirements at key points in the life cycle. Secure Configuration: Ensure the transformation programme strictly employs secure configuration management processes. Business Prioritisation: Collaborate with stakeholders to identify and prioritise critical business functions. Principle Alignment: Ensure all acquired or developed systems remain consistent with internal cybersecurity principles and guidelines Key Requirements & Qualifications for the Security Architect Experience: Proven track record as a Cybersecurity Architect or Security Consultant within large-scale transformation programmes. Technical Depth: Deep understanding of multilevel security requirements, multi-classification data management, and cross-border geographic security frameworks. Framework Knowledge: Strong familiarity with secure configuration management, Identity & Access Management (IAM) architecture, and systems security engineering. Risk & Assurance: Expert ability to evaluate designs against BRDs/NFRDs, perform gap analyses, and assist suppliers with Security Risk Management Plans. Communication: Exceptional stakeholder management skills, with the ability to collaborate on business prioritisation and translate complex technical risks to business impacts. Please apply as directed!

Our client is currently recruiting for an IT Governance Coordinator to join their technology team. The IT Governance Coordinator will play a pivotal role at the centre of Technology Governance, offering the opportunity to work closely with senior leadership and influence how key decisions are shaped and delivered. Key Responsibilities for the IT Governance Coordinator Collate and distribute high-quality management information, reports and governance packs to support senior leadership decision making. Coordinate and manage governance and leadership meetings, including agendas, scheduling, documentation and minute-taking. Maintain oversight of key governance processes, including action tracking, risk management and ensuring timely follow-up with stakeholders. Support Technology teams with reporting, data analysis and the production of meaningful insights to inform decision-making. Contribute to continuous improvement initiatives, including process enhancements, small projects and operational efficiencies. Key Experience for the IT Governance Coordinator A highly organised and proactive individual who thrives on keeping governance activities, actions and reporting on track. Someone with excellent attention to detail who can produce accurate management information, meeting packs and audit evidence in a consistently high standard. A confident communicator who can build effective relationships with stakeholders at all levels, including senior leaders. An analytical thinker who enjoys working with data and turning information into clear, concise insights to support decision-making. A motivated team player with a continuous improvement mindset who enjoys improving processes and helping teams operate more effectively. Please apply as Directed!

Our client is seeking an experienced Payroll Officer to join their team. This is a fantastic opportunity for a payroll professional who enjoys working with detail, thrives on accuracy, and wants to contribute to the smooth running of payroll and employee benefits within a growing business. As Payroll Officer, you will be responsible for managing the end-to-end monthly payroll process across multiple entities, ensuring compliance with HMRC regulations and delivering an excellent service to employees. Key responsibilities for the Payroll Officer: Managing the monthly payroll cycle with accuracy and efficiency. Maintaining payroll records including starters, leavers, contractual changes, statutory leave, and deductions. Processing expenses in line with company policy and HMRC regulations. Managing the year-end process including P60s and P11Ds. Ensuring compliance with PAYE, NI, pensions and other statutory requirements. Producing payroll reports and supporting internal and external audits. Administering employee benefits schemes including healthcare, pensions, EV schemes, and other voluntary benefits. Acting as the main point of contact for payroll and benefits queries. Supporting continuous improvement of payroll and benefits processes. Requirements for the Payroll Officer : Ideally CIPP Level 3 qualified or equivalent experience. Previous experience with expenses, P11D reporting, and year-end payroll processes. Strong knowledge of UK payroll legislation and statutory reporting. Advanced organisational and problem-solving skills. Proficiency in Microsoft Office (Excel essential). Experience with Sage Payroll and Cezanne HR is desirable. A professional, customer-focused approach with the ability to handle sensitive information confidentially. If you are an experienced Payroll Officer seeking your next career move, we'd love to hear from you.

Job Title: Audio Visual Development Manager Full Time, Hybrid 1-day WFH Salary: 60,000 - 70,000 We're looking for a commercially driven AV Business Development Manager to join a high-performing team delivering cutting-edge AV and smart building solutions across sectors like property, fit-out, hospitality, and life sciences. You'll lead the sales cycle end-to-end - from spotting new opportunities and building relationships, to shaping intelligent AV solutions that transform modern workplaces. If you thrive on consultative selling, understand AV systems inside-out, and want to work with innovative tech in a fast-paced environment we want to hear from you. Key Responsibilities for the AV Business Development Manager: Build and manage a healthy pipeline, from lead generation through to contract close Act as a trusted advisor - understanding client needs and presenting tailored, future-ready AV solutions Own the full sales cycle - proposals, bids, stakeholder engagement, and negotiation Manage partner/vendor relationships to ensure the right solutions are delivered at the right price Key Skills for the AV Business Development Manager: Proven track record in AV/Smart Tech sales Deep technical knowledge (Crestron, Q-SYS, Zoom Rooms, IPTV & more) Experience across sectors: real estate, hospitality, fit outs Consultative mindset with a drive to win and deliver value If this exciting role interests you, please apply as directed!

We are seeking a Manufacturing Technician with a background in precision light manufacturing assembly to join a leading global manufacturing company. Key Responsibilities for the Manufacturing Technician Provide support to the assembly and calibration of a growing product range Perform incoming parts inspection to ensure highest quality production. Kitting parts from the ERP production orders for sub-assemblies and final production. Assembling/building the range of products, in line with company build procedures (including any repair work). Assisting with the Calibration of completed products, using company calibration equipment and recording serial numbers and calibration data/other records in line with company procedures. Packing the finished range of products, to fulfil customer orders Key Experience for the Manufacturing Technician Close tolerance assembly Competent with precision measuring equipment e. micrometers and verniers Able to read and interpret engineering drawings, general assembly drawings, department build instructions/procedures and geometric Able to operate a variety of small hand Please apply as directed!

We are seeking a Technical Sales Administrator / estimator with a background in Manufacturing or precision engineering sector. The Technical Sales Administrator / Estimator will be responsible for preparing accurate cost estimates for manufacturing activities, including materials, labour, equipment, and time. Key Responsibilities for the Technical Sales Administrator Prepare time, cost, materials, and labour estimates. Work with key stakeholders to gather information on work scope and manufacturing requirements. Maintain routine business quotes and orders in a timely manner efficiently using price lists. Prepare quotations and proposals for new and existing customers. Identify cost-saving opportunities. Use ERP systems, and spreadsheets to generate accurate and timely cost breakdowns. Evaluate and compare vendor/supplier quotes to ensure competitive pricing. Monitor and track changes in work scope or production requirements and adjust estimates accordingly. Key Experience for Technical Sales Administrator Experience in cost estimating within a manufacturing or engineering environment. Strong knowledge of manufacturing processes (e.g., machining, fabrication, assembly). Proficient in Microsoft Excel and ERP systems. Excellent analytical, mathematical, and problem-solving skills. Strong attention to detail and ability to work under tight deadlines. Please apply as directed!

Our client is seeking a Manufacturing Engineer to join their growing manufacturing team, The Manufacturing Engineer will have a background working within metals & mechanical engineering manufacturing previously. Key Responsibilities for the Manufacturing Engineer Provide hands on, day to day, technical support within operational areas as required and support team members to help achieve targets and objectives Provide documentation and work instructions as necessary to support manufacturing activities Prepare and maintain manufacturing processes, qualification and documentation undertaking continuous improvement as appropriate Provide support to manufacturing management with operational activities Ensure all procedures and methods are updated with respect to the business and the customer requirements and standards Ensure that products, documentation and processes are designed with manufacturability in mind Be the interface between design and manufacture for product or process introduction Assist with non-conformance issue within manufacturing areas; Develop, embed and maintain performance metrics within operational areas; Liaise with both internal and external customers. Key Experience and Background for the Manufacturing Engineer Degree/HNC or equivalent in Engineering/Science Previous experience of working within a highly regulated industry would be an advantage. Good understanding of the principles of the operation of applicable components, working knowledge of documentation control within a highly regulated industry and knowledge of lean manufacturing techniques including Root Cause analysis. Proven experience of working with engineering documentation including drawings, specifications, work instructions and first article inspection reports. Please apply as directed!

Our client is seeking an experienced Payroll Officer to join their team. This is a fantastic opportunity for a payroll professional who enjoys working with detail, thrives on accuracy, and wants to contribute to the smooth running of payroll and employee benefits within a growing business. As Payroll Officer, you will be responsible for managing the end-to-end monthly payroll process across multiple entities, ensuring compliance with HMRC regulations and delivering an excellent service to employees. Key responsibilities for the Payroll Officer: Managing the monthly payroll cycle with accuracy and efficiency. Maintaining payroll records including starters, leavers, contractual changes, statutory leave, and deductions. Processing expenses in line with company policy and HMRC regulations. Managing the year-end process including P60s and P11Ds. Ensuring compliance with PAYE, NI, pensions and other statutory requirements. Producing payroll reports and supporting internal and external audits. Administering employee benefits schemes including healthcare, pensions, EV schemes, and other voluntary benefits. Acting as the main point of contact for payroll and benefits queries. Supporting continuous improvement of payroll and benefits processes. Requirements for the Payroll Officer : Ideally CIPP Level 3 qualified or equivalent experience. Previous experience with expenses, P11D reporting, and year-end payroll processes. Strong knowledge of UK payroll legislation and statutory reporting. Advanced organisational and problem-solving skills. Proficiency in Microsoft Office (Excel essential). Experience with Sage Payroll and Cezanne HR is desirable. A professional, customer-focused approach with the ability to handle sensitive information confidentially. If you are an experienced Payroll Officer seeking your next career move, we'd love to hear from you.

We are looking for an Electrician to join our client's team to work on installs of electric vehicle charge points in and around Cornwall and Devon. The Electrician must have previous experience in the electric field and will be trained on EV installations. The Electrician will be given a company VAN and fuel card. Skills Required for the Electrician 18th Edition BS7671 NVQ Level 2 or 3 in Electric C&G 2391 or equivalent (desirable) C&G 2919 EV charging or equivalent (desirable but training can be provided) Full UK Driving License EV Charger installation experience (desirable) Comfortable working in commercial and domestic settings Benefits for the Electrician Competitive salary dependent on qualification and experience Great progression opportunities in an expanding team Company van and fuel card Please apply as directed!