ALTRO
The Altro Customer Experience & Insight Team plays a key role in strengthening relationships with customers while generating valuable market and business intelligence for the organisation. Through a combination of customer engagement, market research and data-driven insight, the team helps identify opportunities, improve the customer experience and support commercial growth across the business. We have an opportunity for someone to join the team on a 15 month fixed term contract as a maternity cover. After an initial training period where you will be onsite full time, this is a hybrid working role (3 days a week in our Letchworth Garden City, Hertfordshire Head Office) The key responsibilities will be: Manage and progress project opportunities through the sales pipeline, with particular focus on projects at the contracting stage. Conduct outbound project-tracking calls and record outcomes accurately within CRM systems. Identify and engage key stakeholders across the customer decision-making unit (DMU). Protect specifications at risk through effective objection handling and communication. Deliver exceptional customer service in response to inbound enquiries via phone, email, live chat and WhatsApp. Identify additional sales opportunities and strengthen customer relationships during every interaction. Maintain accurate project and customer data, including expected order dates, to support planning, reporting and business insight. Use Glenigan and other resources to research projects, identify opportunities and generate leads. Gather customer feedback through the Altro Voice of the Customer initiative and other engagement activities. Support the wider Internal Sales team, including coaching and sharing best practice. Monitor competitor activity and clearly communicate Altro's differentiators and value proposition. Share market intelligence, achievements and customer insight with the wider business. Collaborate with internal stakeholders to ensure a seamless customer experience. We are looking for someone with Strong commercial awareness and business acumen. Excellent communication and interpersonal skills. Confident initiating conversations and building relationships with customers and influencers. Highly organised with the ability to manage multiple priorities. Strong attention to detail and commitment to data quality. Proactive, self-motivated and results-focused. Positive team player who enjoys collaborating with colleagues. Adaptable and open to change, with a naturally curious mindset. Professional, trustworthy and committed to personal development. As well as an exciting opportunity and a competitive salary, what do we have offer? ? Hybrid working providing flexibility around both home and office ? working (min 3 days in the office) Starting holiday entitlement of 25 days, with the option to buy more Defined contribution pension scheme Life assurance from day one Occupational Sick Pay and onsite Occupational Health Service Confidential 24-hour life management and personal support service for you and your family Enhanced family-friendly benefits, including Maternity, Paternity, and Shared Parental Leave Free eye tests for all employees A paid day off each year for volunteering Free car parking at all our sites Long service awards Learning and Development support, regardless of your career stage Various social events, including the company Christmas party Retirement advice and support So who are Altro? A leading European manufacturer and supplier of premium flooring and wall cladding systems for Healthcare, construction and transport. We have been going strong since 1919. Family owned and run, we share family values; we care about you, each other and what we do. Head to our?Life_at_altro?and?Life_at_Autoglym?Instagram pages to find out more about , and Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive. We don t want you to just work here. We want you to belong here. Sounds like a great opportunity? Click apply today! We can t wait to hear from you!
The Altro Customer Experience & Insight Team plays a key role in strengthening relationships with customers while generating valuable market and business intelligence for the organisation. Through a combination of customer engagement, market research and data-driven insight, the team helps identify opportunities, improve the customer experience and support commercial growth across the business. We have an opportunity for someone to join the team on a 15 month fixed term contract as a maternity cover. After an initial training period where you will be onsite full time, this is a hybrid working role (3 days a week in our Letchworth Garden City, Hertfordshire Head Office) The key responsibilities will be: Manage and progress project opportunities through the sales pipeline, with particular focus on projects at the contracting stage. Conduct outbound project-tracking calls and record outcomes accurately within CRM systems. Identify and engage key stakeholders across the customer decision-making unit (DMU). Protect specifications at risk through effective objection handling and communication. Deliver exceptional customer service in response to inbound enquiries via phone, email, live chat and WhatsApp. Identify additional sales opportunities and strengthen customer relationships during every interaction. Maintain accurate project and customer data, including expected order dates, to support planning, reporting and business insight. Use Glenigan and other resources to research projects, identify opportunities and generate leads. Gather customer feedback through the Altro Voice of the Customer initiative and other engagement activities. Support the wider Internal Sales team, including coaching and sharing best practice. Monitor competitor activity and clearly communicate Altro's differentiators and value proposition. Share market intelligence, achievements and customer insight with the wider business. Collaborate with internal stakeholders to ensure a seamless customer experience. We are looking for someone with Strong commercial awareness and business acumen. Excellent communication and interpersonal skills. Confident initiating conversations and building relationships with customers and influencers. Highly organised with the ability to manage multiple priorities. Strong attention to detail and commitment to data quality. Proactive, self-motivated and results-focused. Positive team player who enjoys collaborating with colleagues. Adaptable and open to change, with a naturally curious mindset. Professional, trustworthy and committed to personal development. As well as an exciting opportunity and a competitive salary, what do we have offer? ? Hybrid working providing flexibility around both home and office ? working (min 3 days in the office) Starting holiday entitlement of 25 days, with the option to buy more Defined contribution pension scheme Life assurance from day one Occupational Sick Pay and onsite Occupational Health Service Confidential 24-hour life management and personal support service for you and your family Enhanced family-friendly benefits, including Maternity, Paternity, and Shared Parental Leave Free eye tests for all employees A paid day off each year for volunteering Free car parking at all our sites Long service awards Learning and Development support, regardless of your career stage Various social events, including the company Christmas party Retirement advice and support So who are Altro? A leading European manufacturer and supplier of premium flooring and wall cladding systems for Healthcare, construction and transport. We have been going strong since 1919. Family owned and run, we share family values; we care about you, each other and what we do. Head to our?Life_at_altro?and?Life_at_Autoglym?Instagram pages to find out more about , and Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive. We don t want you to just work here. We want you to belong here. Sounds like a great opportunity? Click apply today! We can t wait to hear from you!
ALTRO
Are you passionate about building modern data platforms, enabling powerful analytics, and unlocking the potential of Microsoft technologies and AI? Altro are looking for a Data & Microsoft Solutions Lead to play a pivotal role in shaping how data, digital workplace solutions, and AI drive value across the Group. This is a senior leadership role within our IT team, where you ll act as the design authority for enterprise data architecture, Microsoft 365 solutions, and Power Platform. You ll define how we use data, analytics, automation, and AI to improve decision-making, efficiency, and collaboration across the business. If you enjoy translating complex ideas into practical, scalable solutions and want to help build a data-driven, AI-enabled organisation, this could be the perfect opportunity for you. This is a permanent, full-time role with hybrid working (minimum of 3 days per week on-site), based at our Letchworth Garden City Head Office. What you ll be doing Shaping Strategy & Direction Define and lead our data, analytics, Microsoft platform, and AI strategy over the next 3 5 years Provide strategic input into the IT roadmap, ensuring alignment with business goals Identify high-value opportunities for AI, automation, and data-driven transformation Leading Data & Microsoft Platform Architecture Design and govern enterprise data architecture and analytics platforms Lead the direction of Microsoft 365, SharePoint Online, and Power Platform (Power BI, Power Apps, Power Automate) Ensure solutions are scalable, secure, and built on high-quality, well-governed data foundations Drive adoption of modern Azure data technologies and emerging capabilities (including AI and Microsoft Copilot) Power Platform & Analytics Leadership Define standards and governance for Power BI, semantic models, and datasets Oversee delivery of solutions supporting: Executive reporting Self-service BI Data science and AI Business process automation and digital workflows Ensure performance, lifecycle management, and security of analytics and platform assets Data Governance & Responsible AI Embed strong data governance principles, ensuring quality, transparency, and compliance (including GDPR) Define guardrails for responsible and ethical AI usage Work closely with security, legal, and risk teams to ensure safe and compliant solutions Enabling the Business Partner with stakeholders to design scalable, value-driven solutions across data, automation, and collaboration Identify opportunities to improve processes through automation, low-code solutions, and AI Support digital transformation across the organisation Leadership & Collaboration Provide technical leadership and mentoring across data, Power Platform, and SharePoint communities Define standards, documentation, and best practice Deliver knowledge-sharing sessions to build capability across IT Manage and collaborate with third-party vendors and partners What we re looking for We re looking for someone who: Has strong experience designing enterprise data architectures and Microsoft-based solutions Brings deep knowledge of the Azure data ecosystem and Power Platform Understands analytics, AI/ML, and modern data technologies Can communicate complex technical concepts clearly to non-technical stakeholders Has a collaborative, influencing style and enjoys working across teams Is passionate about building a data-driven, AI-ready organisation What we can offer you Hybrid working (minimum 3 days per week on site) Private medical cover (single cover, BUPA) 25 days holiday, with the option to buy more Defined contribution pension scheme Life assurance from day one Occupational sick pay and on-site Occupational Health Confidential 24/7 support service for you and your family Enhanced family-friendly policies Free eye tests A paid volunteering day each year Free on-site parking Long service awards Ongoing learning and development support A range of social events, including our Christmas party Retirement advice and support About Altro Altro Group is home to two leading brands: Altro , a European manufacturer of premium flooring and wall cladding systems, and Autoglym , a leading British manufacturer of vehicle care products. Family-owned since 1919, we re proud of our values and the supportive, inclusive culture we ve built. We truly care about our people and believe everyone should feel they belong. Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive. We don t want you to just work here. We want you to belong here. Follow us on our Life at Altro and Life at Autoglym Instagram pages to see . Sounds like your next challenge? Apply today we d love to hear from you.
Are you passionate about building modern data platforms, enabling powerful analytics, and unlocking the potential of Microsoft technologies and AI? Altro are looking for a Data & Microsoft Solutions Lead to play a pivotal role in shaping how data, digital workplace solutions, and AI drive value across the Group. This is a senior leadership role within our IT team, where you ll act as the design authority for enterprise data architecture, Microsoft 365 solutions, and Power Platform. You ll define how we use data, analytics, automation, and AI to improve decision-making, efficiency, and collaboration across the business. If you enjoy translating complex ideas into practical, scalable solutions and want to help build a data-driven, AI-enabled organisation, this could be the perfect opportunity for you. This is a permanent, full-time role with hybrid working (minimum of 3 days per week on-site), based at our Letchworth Garden City Head Office. What you ll be doing Shaping Strategy & Direction Define and lead our data, analytics, Microsoft platform, and AI strategy over the next 3 5 years Provide strategic input into the IT roadmap, ensuring alignment with business goals Identify high-value opportunities for AI, automation, and data-driven transformation Leading Data & Microsoft Platform Architecture Design and govern enterprise data architecture and analytics platforms Lead the direction of Microsoft 365, SharePoint Online, and Power Platform (Power BI, Power Apps, Power Automate) Ensure solutions are scalable, secure, and built on high-quality, well-governed data foundations Drive adoption of modern Azure data technologies and emerging capabilities (including AI and Microsoft Copilot) Power Platform & Analytics Leadership Define standards and governance for Power BI, semantic models, and datasets Oversee delivery of solutions supporting: Executive reporting Self-service BI Data science and AI Business process automation and digital workflows Ensure performance, lifecycle management, and security of analytics and platform assets Data Governance & Responsible AI Embed strong data governance principles, ensuring quality, transparency, and compliance (including GDPR) Define guardrails for responsible and ethical AI usage Work closely with security, legal, and risk teams to ensure safe and compliant solutions Enabling the Business Partner with stakeholders to design scalable, value-driven solutions across data, automation, and collaboration Identify opportunities to improve processes through automation, low-code solutions, and AI Support digital transformation across the organisation Leadership & Collaboration Provide technical leadership and mentoring across data, Power Platform, and SharePoint communities Define standards, documentation, and best practice Deliver knowledge-sharing sessions to build capability across IT Manage and collaborate with third-party vendors and partners What we re looking for We re looking for someone who: Has strong experience designing enterprise data architectures and Microsoft-based solutions Brings deep knowledge of the Azure data ecosystem and Power Platform Understands analytics, AI/ML, and modern data technologies Can communicate complex technical concepts clearly to non-technical stakeholders Has a collaborative, influencing style and enjoys working across teams Is passionate about building a data-driven, AI-ready organisation What we can offer you Hybrid working (minimum 3 days per week on site) Private medical cover (single cover, BUPA) 25 days holiday, with the option to buy more Defined contribution pension scheme Life assurance from day one Occupational sick pay and on-site Occupational Health Confidential 24/7 support service for you and your family Enhanced family-friendly policies Free eye tests A paid volunteering day each year Free on-site parking Long service awards Ongoing learning and development support A range of social events, including our Christmas party Retirement advice and support About Altro Altro Group is home to two leading brands: Altro , a European manufacturer of premium flooring and wall cladding systems, and Autoglym , a leading British manufacturer of vehicle care products. Family-owned since 1919, we re proud of our values and the supportive, inclusive culture we ve built. We truly care about our people and believe everyone should feel they belong. Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive. We don t want you to just work here. We want you to belong here. Follow us on our Life at Altro and Life at Autoglym Instagram pages to see . Sounds like your next challenge? Apply today we d love to hear from you.
