Aviva

Head of Commercial Property Claims This is a great job for someone who has experience leading operational teams within a claims environment and is ready to shape how we deliver commercial property claims in the future. You may be stepping up into a broader strategic leadership role or bringing deep expertise from a similar space click apply for full job details

Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love co-ordinating several stakeholders and communicating effectively to ensure proactive management of claims? Due to continued growth, were looking for Desk based Loss Adjuster to join our specialist team. This is more than just a desk-based role its a chance to make a real differen click apply for full job details

Overview We are looking for an organised, reliable, and process-driven individual to join our IT Logistics and Assets Coordinator team in Norwich. This team is responsible for the end-to-end lifecycle of IT hardware across Aviva, including provisioning equipment for new starters, managing returns from leavers, and refurbishing or disposing of hardware in line with strict data-security controls. As Aviva integrates Direct Line Group into our operations, the volume of work within hardware management is increasing-making this an excellent opportunity for someone who enjoys hands-on, operational work in a structured environment. Key Responsibilities Hardware Provisioning Process and fulfil IT hardware requests for new starters, including laptops, desktops, monitors, and peripherals (keyboards, mice, etc.). Prepare, configure, package, and ship equipment to Aviva sites or directly to remote workers. Maintain accurate records of hardware issued and returned. Leaver Hardware Management Coordinate the return of IT equipment from leavers. Check, wipe, clean, and assess returned devices. Determine whether hardware should be reused, refurbished, resold, or securely disposed of. Inventory & Stock Control Maintain stock levels across the hardware estate. Track incoming and outgoing equipment. Organise storage areas to operate like a small distribution centre. Compliance & Data Security Follow strict processes for handling devices containing company data. Work with approved third-party partners for certified data wiping, reselling, and disposal. Ensure all documentation and certificates (e.g., destruction certificates) are accurate and recorded. Operational Support for Integration Work Support additional workload relating to onboarding Direct Line staff onto Aviva systems. Assist with transitions from third-party hardware suppliers to Aviva's internal process. General Team Support Collaborate with colleagues to ensure coverage between 8:00-17:00. Provide excellent service to internal stakeholders. Follow established procedures while contributing ideas for continuous improvement. Skills & Experience Required Ability to follow structured processes accurately and consistently. Strong organisational skills and attention to detail. Willingness to learn new systems, tools, and procedures. Reliability, punctuality, and a strong sense of responsibility. Comfortable with physical aspects of the role (packing, handling IT equipment). Good communication skills and a customer-focused approach. Nice to Have (but not essential) Experience in: Distribution centres Warehousing or stock control Logistics or fulfilment Operational support roles Familiarity with IT hardware (desktops, laptops, peripherals). Who Will Succeed in This Role You'll thrive if you're: Practical and hands-on A dependable team player Comfortable with routine operational tasks Process-orientated Eager to learn and adapt This is an ideal role for someone who enjoys structured work, likes keeping things organised, and feels satisfaction in ensuring hardware is tracked, processed, and delivered correctly.

Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love co-ordinating several stakeholders and communicating effectively to ensure proactive management of claims? Due to continued growth, were looking for Desk based Loss Adjuster to join our specialist team . This is more than just a desk-based role its a chance to make a real differenc click apply for full job details

Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love co-ordinating several stakeholders and communicating effectively to ensure proactive management of claims? Due to continued growth, were looking for Desk based Loss Adjuster to join our specialist team . This is more than just a desk-based role its a chance to make a real differenc click apply for full job details

Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love co-ordinating several stakeholders and communicating effectively to ensure proactive management of claims? Due to continued growth, were looking for Desk based Loss Adjuster to join our specialist team . This is more than just a desk-based role its a chance to make a real differenc click apply for full job details

Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love co-ordinating several stakeholders and communicating effectively to ensure proactive management of claims? Due to continued growth, were looking for Desk based Loss Adjuster to join our specialist team . This is more than just a desk-based role its a chance to make a real differenc click apply for full job details

External Job Advert Loss Adjuster - Salary £34,000 - £45,000 (dependent on skills, experience, and location) Locations: Glasgow, Perth, Norwich, Birmingham, York, Sheffield, Leeds, Bristol, Eastleigh, Manchester, London Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love co-ordinating several stakeholders and communicating effectively to ensure proactive management of claims? Due to continued growth, we're looking for Desk based Loss Adjuster to join our specialist team. This is more than just a desk-based role - it's a chance to make a real difference to people's lives when they need it most. About the Role As a Desk based Loss Adjuster, you'll be at the heart of our response to building-related damage caused by escape of water, fire, flood, or Impact etc acting as claim owner for customers and suppliers. You'll manage household claims up to £50,000, taking full ownership from instruction through to settlement. This is a role that requires both technical acumen and empathy - balancing cost-effective solutions with exceptional customer care. You'll be part of a close-knit team, working virtually but collaboratively, supported by field-based colleagues (acting as your eyes on site) and a trusted supplier network. Your ability to interpret scope of works, building pathology, and coordinate multiple stakeholders will be key to delivering timely, high-quality outcomes. Why This Role Matters This isn't just about processing claims - it's about rebuilding homes and restoring peace of mind. Your technical knowledge and decision-making will directly influence the speed, quality, and cost of reinstatement. Managing claims of this scale comes with significant responsibility, and your expertise will ensure we deliver fair, accurate, and customer-focused solutions every time. What We're Looking For Exceptional empathy and communication skills; including delivering difficult news with sensitivity and maintaining strong customer relationships In depth expertise in the Residential (Home) property insurance sector, ideally in a loss adjusting, contractor management or technical claims role managing Flood, Escape of water (EOW) and fire damage alongside health and safety and industry specific regulations. Strong understanding of building pathology and reinstatement techniques including Knowledge of building standards, materials, and mitigation practices inc. BDMA qualification (desirable but not essential) Ability to interpret and where appropriate challenge scopes and of schedule works using photos, video, and remote tools Ability to project manage claims ensuring a proactive approach to file management (including confident stakeholder management of customers, contractors, DR&R, and other suppliers What You'll Bring A passion for helping people and solving problems A proactive, solution-focused mindset The confidence to make decisions and stand by them A collaborative approach and willingness to share knowledge within a team A desire to grow your technical expertise and contribute to a high-performing team What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary £34,000 - £45,000 (dependent on skills, experience, and location) Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 29 days holidays plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to

External Job Advert Loss Adjuster - Salary £34,000 - £45,000 (dependent on skills, experience, and location) Locations: Glasgow, Perth, Norwich, Birmingham, York, Sheffield, Leeds, Bristol, Eastleigh, Manchester, London Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love co-ordinating several stakeholders and communicating effectively to ensure proactive management of claims? Due to continued growth, we're looking for Desk based Loss Adjuster to join our specialist team. This is more than just a desk-based role - it's a chance to make a real difference to people's lives when they need it most. About the Role As a Desk based Loss Adjuster, you'll be at the heart of our response to building-related damage caused by escape of water, fire, flood, or Impact etc acting as claim owner for customers and suppliers. You'll manage household claims up to £50,000, taking full ownership from instruction through to settlement. This is a role that requires both technical acumen and empathy - balancing cost-effective solutions with exceptional customer care. You'll be part of a close-knit team, working virtually but collaboratively, supported by field-based colleagues (acting as your eyes on site) and a trusted supplier network. Your ability to interpret scope of works, building pathology, and coordinate multiple stakeholders will be key to delivering timely, high-quality outcomes. Why This Role Matters This isn't just about processing claims - it's about rebuilding homes and restoring peace of mind. Your technical knowledge and decision-making will directly influence the speed, quality, and cost of reinstatement. Managing claims of this scale comes with significant responsibility, and your expertise will ensure we deliver fair, accurate, and customer-focused solutions every time. What We're Looking For Exceptional empathy and communication skills; including delivering difficult news with sensitivity and maintaining strong customer relationships In depth expertise in the Residential (Home) property insurance sector, ideally in a loss adjusting, contractor management or technical claims role managing Flood, Escape of water (EOW) and fire damage alongside health and safety and industry specific regulations. Strong understanding of building pathology and reinstatement techniques including Knowledge of building standards, materials, and mitigation practices inc. BDMA qualification (desirable but not essential) Ability to interpret and where appropriate challenge scopes and of schedule works using photos, video, and remote tools Ability to project manage claims ensuring a proactive approach to file management (including confident stakeholder management of customers, contractors, DR&R, and other suppliers What You'll Bring A passion for helping people and solving problems A proactive, solution-focused mindset The confidence to make decisions and stand by them A collaborative approach and willingness to share knowledge within a team A desire to grow your technical expertise and contribute to a high-performing team What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary £34,000 - £45,000 (dependent on skills, experience, and location) Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 29 days holidays plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to

External Job Advert Loss Adjuster - Salary £34,000 - £45,000 (dependent on skills, experience, and location) Locations: Glasgow, Perth, Norwich, Birmingham, York, Sheffield, Leeds, Bristol, Eastleigh, Manchester, London Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love co-ordinating several stakeholders and communicating effectively to ensure proactive management of claims? Due to continued growth, we're looking for Desk based Loss Adjuster to join our specialist team. This is more than just a desk-based role - it's a chance to make a real difference to people's lives when they need it most. About the Role As a Desk based Loss Adjuster, you'll be at the heart of our response to building-related damage caused by escape of water, fire, flood, or Impact etc acting as claim owner for customers and suppliers. You'll manage household claims up to £50,000, taking full ownership from instruction through to settlement. This is a role that requires both technical acumen and empathy - balancing cost-effective solutions with exceptional customer care. You'll be part of a close-knit team, working virtually but collaboratively, supported by field-based colleagues (acting as your eyes on site) and a trusted supplier network. Your ability to interpret scope of works, building pathology, and coordinate multiple stakeholders will be key to delivering timely, high-quality outcomes. Why This Role Matters This isn't just about processing claims - it's about rebuilding homes and restoring peace of mind. Your technical knowledge and decision-making will directly influence the speed, quality, and cost of reinstatement. Managing claims of this scale comes with significant responsibility, and your expertise will ensure we deliver fair, accurate, and customer-focused solutions every time. What We're Looking For Exceptional empathy and communication skills; including delivering difficult news with sensitivity and maintaining strong customer relationships In depth expertise in the Residential (Home) property insurance sector, ideally in a loss adjusting, contractor management or technical claims role managing Flood, Escape of water (EOW) and fire damage alongside health and safety and industry specific regulations. Strong understanding of building pathology and reinstatement techniques including Knowledge of building standards, materials, and mitigation practices inc. BDMA qualification (desirable but not essential) Ability to interpret and where appropriate challenge scopes and of schedule works using photos, video, and remote tools Ability to project manage claims ensuring a proactive approach to file management (including confident stakeholder management of customers, contractors, DR&R, and other suppliers What You'll Bring A passion for helping people and solving problems A proactive, solution-focused mindset The confidence to make decisions and stand by them A collaborative approach and willingness to share knowledge within a team A desire to grow your technical expertise and contribute to a high-performing team What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary £34,000 - £45,000 (dependent on skills, experience, and location) Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 29 days holidays plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to

External Job Advert Loss Adjuster - Salary £34,000 - £45,000 (dependent on skills, experience, and location) Locations: Glasgow, Perth, Norwich, Birmingham, York, Sheffield, Leeds, Bristol, Eastleigh, Manchester, London Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love co-ordinating several stakeholders and communicating effectively to ensure proactive management of claims? Due to continued growth, we're looking for Desk based Loss Adjuster to join our specialist team. This is more than just a desk-based role - it's a chance to make a real difference to people's lives when they need it most. About the Role As a Desk based Loss Adjuster, you'll be at the heart of our response to building-related damage caused by escape of water, fire, flood, or Impact etc acting as claim owner for customers and suppliers. You'll manage household claims up to £50,000, taking full ownership from instruction through to settlement. This is a role that requires both technical acumen and empathy - balancing cost-effective solutions with exceptional customer care. You'll be part of a close-knit team, working virtually but collaboratively, supported by field-based colleagues (acting as your eyes on site) and a trusted supplier network. Your ability to interpret scope of works, building pathology, and coordinate multiple stakeholders will be key to delivering timely, high-quality outcomes. Why This Role Matters This isn't just about processing claims - it's about rebuilding homes and restoring peace of mind. Your technical knowledge and decision-making will directly influence the speed, quality, and cost of reinstatement. Managing claims of this scale comes with significant responsibility, and your expertise will ensure we deliver fair, accurate, and customer-focused solutions every time. What We're Looking For Exceptional empathy and communication skills; including delivering difficult news with sensitivity and maintaining strong customer relationships In depth expertise in the Residential (Home) property insurance sector, ideally in a loss adjusting, contractor management or technical claims role managing Flood, Escape of water (EOW) and fire damage alongside health and safety and industry specific regulations. Strong understanding of building pathology and reinstatement techniques including Knowledge of building standards, materials, and mitigation practices inc. BDMA qualification (desirable but not essential) Ability to interpret and where appropriate challenge scopes and of schedule works using photos, video, and remote tools Ability to project manage claims ensuring a proactive approach to file management (including confident stakeholder management of customers, contractors, DR&R, and other suppliers What You'll Bring A passion for helping people and solving problems A proactive, solution-focused mindset The confidence to make decisions and stand by them A collaborative approach and willingness to share knowledge within a team A desire to grow your technical expertise and contribute to a high-performing team What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary £34,000 - £45,000 (dependent on skills, experience, and location) Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 29 days holidays plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to

External Job Advert Loss Adjuster - Salary £34,000 - £45,000 (dependent on skills, experience, and location) Locations: Glasgow, Perth, Norwich, Birmingham, York, Sheffield, Leeds, Bristol, Eastleigh, Manchester, London Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love co-ordinating several stakeholders and communicating effectively to ensure proactive management of claims? Due to continued growth, we're looking for Desk based Loss Adjuster to join our specialist team. This is more than just a desk-based role - it's a chance to make a real difference to people's lives when they need it most. About the Role As a Desk based Loss Adjuster, you'll be at the heart of our response to building-related damage caused by escape of water, fire, flood, or Impact etc acting as claim owner for customers and suppliers. You'll manage household claims up to £50,000, taking full ownership from instruction through to settlement. This is a role that requires both technical acumen and empathy - balancing cost-effective solutions with exceptional customer care. You'll be part of a close-knit team, working virtually but collaboratively, supported by field-based colleagues (acting as your eyes on site) and a trusted supplier network. Your ability to interpret scope of works, building pathology, and coordinate multiple stakeholders will be key to delivering timely, high-quality outcomes. Why This Role Matters This isn't just about processing claims - it's about rebuilding homes and restoring peace of mind. Your technical knowledge and decision-making will directly influence the speed, quality, and cost of reinstatement. Managing claims of this scale comes with significant responsibility, and your expertise will ensure we deliver fair, accurate, and customer-focused solutions every time. What We're Looking For Exceptional empathy and communication skills; including delivering difficult news with sensitivity and maintaining strong customer relationships In depth expertise in the Residential (Home) property insurance sector, ideally in a loss adjusting, contractor management or technical claims role managing Flood, Escape of water (EOW) and fire damage alongside health and safety and industry specific regulations. Strong understanding of building pathology and reinstatement techniques including Knowledge of building standards, materials, and mitigation practices inc. BDMA qualification (desirable but not essential) Ability to interpret and where appropriate challenge scopes and of schedule works using photos, video, and remote tools Ability to project manage claims ensuring a proactive approach to file management (including confident stakeholder management of customers, contractors, DR&R, and other suppliers What You'll Bring A passion for helping people and solving problems A proactive, solution-focused mindset The confidence to make decisions and stand by them A collaborative approach and willingness to share knowledge within a team A desire to grow your technical expertise and contribute to a high-performing team What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary £34,000 - £45,000 (dependent on skills, experience, and location) Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 29 days holidays plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to

External Job Advert Loss Adjuster - Salary £34,000 - £45,000 (dependent on skills, experience, and location) Locations: Glasgow, Perth, Norwich, Birmingham, York, Sheffield, Leeds, Bristol, Eastleigh, Manchester, London Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love co-ordinating several stakeholders and communicating effectively to ensure proactive management of claims? Due to continued growth, we're looking for Desk based Loss Adjuster to join our specialist team. This is more than just a desk-based role - it's a chance to make a real difference to people's lives when they need it most. About the Role As a Desk based Loss Adjuster, you'll be at the heart of our response to building-related damage caused by escape of water, fire, flood, or Impact etc acting as claim owner for customers and suppliers. You'll manage household claims up to £50,000, taking full ownership from instruction through to settlement. This is a role that requires both technical acumen and empathy - balancing cost-effective solutions with exceptional customer care. You'll be part of a close-knit team, working virtually but collaboratively, supported by field-based colleagues (acting as your eyes on site) and a trusted supplier network. Your ability to interpret scope of works, building pathology, and coordinate multiple stakeholders will be key to delivering timely, high-quality outcomes. Why This Role Matters This isn't just about processing claims - it's about rebuilding homes and restoring peace of mind. Your technical knowledge and decision-making will directly influence the speed, quality, and cost of reinstatement. Managing claims of this scale comes with significant responsibility, and your expertise will ensure we deliver fair, accurate, and customer-focused solutions every time. What We're Looking For Exceptional empathy and communication skills; including delivering difficult news with sensitivity and maintaining strong customer relationships In depth expertise in the Residential (Home) property insurance sector, ideally in a loss adjusting, contractor management or technical claims role managing Flood, Escape of water (EOW) and fire damage alongside health and safety and industry specific regulations. Strong understanding of building pathology and reinstatement techniques including Knowledge of building standards, materials, and mitigation practices inc. BDMA qualification (desirable but not essential) Ability to interpret and where appropriate challenge scopes and of schedule works using photos, video, and remote tools Ability to project manage claims ensuring a proactive approach to file management (including confident stakeholder management of customers, contractors, DR&R, and other suppliers What You'll Bring A passion for helping people and solving problems A proactive, solution-focused mindset The confidence to make decisions and stand by them A collaborative approach and willingness to share knowledge within a team A desire to grow your technical expertise and contribute to a high-performing team What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary £34,000 - £45,000 (dependent on skills, experience, and location) Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 29 days holidays plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to

External Job Advert Loss Adjuster - Salary £34,000 - £45,000 (dependent on skills, experience, and location) Locations: Glasgow, Perth, Norwich, Birmingham, York, Sheffield, Leeds, Bristol, Eastleigh, Manchester, London Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love co-ordinating several stakeholders and communicating effectively to ensure proactive management of claims? Due to continued growth, we're looking for Desk based Loss Adjuster to join our specialist team. This is more than just a desk-based role - it's a chance to make a real difference to people's lives when they need it most. About the Role As a Desk based Loss Adjuster, you'll be at the heart of our response to building-related damage caused by escape of water, fire, flood, or Impact etc acting as claim owner for customers and suppliers. You'll manage household claims up to £50,000, taking full ownership from instruction through to settlement. This is a role that requires both technical acumen and empathy - balancing cost-effective solutions with exceptional customer care. You'll be part of a close-knit team, working virtually but collaboratively, supported by field-based colleagues (acting as your eyes on site) and a trusted supplier network. Your ability to interpret scope of works, building pathology, and coordinate multiple stakeholders will be key to delivering timely, high-quality outcomes. Why This Role Matters This isn't just about processing claims - it's about rebuilding homes and restoring peace of mind. Your technical knowledge and decision-making will directly influence the speed, quality, and cost of reinstatement. Managing claims of this scale comes with significant responsibility, and your expertise will ensure we deliver fair, accurate, and customer-focused solutions every time. What We're Looking For Exceptional empathy and communication skills; including delivering difficult news with sensitivity and maintaining strong customer relationships In depth expertise in the Residential (Home) property insurance sector, ideally in a loss adjusting, contractor management or technical claims role managing Flood, Escape of water (EOW) and fire damage alongside health and safety and industry specific regulations. Strong understanding of building pathology and reinstatement techniques including Knowledge of building standards, materials, and mitigation practices inc. BDMA qualification (desirable but not essential) Ability to interpret and where appropriate challenge scopes and of schedule works using photos, video, and remote tools Ability to project manage claims ensuring a proactive approach to file management (including confident stakeholder management of customers, contractors, DR&R, and other suppliers What You'll Bring A passion for helping people and solving problems A proactive, solution-focused mindset The confidence to make decisions and stand by them A collaborative approach and willingness to share knowledge within a team A desire to grow your technical expertise and contribute to a high-performing team What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary £34,000 - £45,000 (dependent on skills, experience, and location) Bonus opportunity - 8% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 29 days holidays plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. 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