Hope Community Services

Full job description Accommodation Warden Hours of work 33 hours per week (average) Working both night and day shifts over 7 days, including weekends Pay £12.84 per hour Holidays 28 days per annum including statutory holidays Main purposes of job To provide a supportive role to service users and ensure the security and health and safety of our accommodation services. Staff must stay awake stay awake for the duration of the shift. Main duties Ensure the security and safety of the building, following all Health & Safety procedures. Reporting of repairs of domestic equipment and appliances, to the service manager. Responsible for implementing hostel rules and regulations regarding client safety. Cleaning and laundry services as required. Ensure garden areas are kept in a clean and tidy condition. Ability to deal with conflict and challenging behaviours. Meeting the requirements of the rota system, whilst providing cover for leave as required. Actively involved in team meetings and attending regular supervisions. Work as part of a team to deliver a professional service. Work in line with Hope policies and procedures. Ability to maintain professional, timely and accurate records. Attend appropriate training and development opportunities as required. Provide ongoing support to service users in line with support plans. Commit to a service user centred approach. Aptitudes, Skills and key competencies Strong ability to maintain professional boundaries with service users. Excellent communication skills, both written and oral. Empathic approach and understanding of the client group supported by Hope. Personal Qualities Strong inter-personal skills and the ability to work with a wide range of vulnerable service users from diverse communities. Confidence to deal with stressful and crisis situations. Excellent communication, listening and recording skills. Experience of lone working and also part of a team Able to work flexible hours to fulfil rota requirements. Committed to a continuous development of skills and knowledge and to undertake training relevant to the role. An understanding of mental health and drug and alcohol issues. An understanding of the effects and impact of homelessness. Physical Requirements Ability to physically undertake the duties of the position Safeguarding Hope is committed to safeguarding adults and as part of our safe recruitment practice the successful applicant will be subject to a check with the Disclosure and Barring Service (DBS). The cost of the DBS check (currently up to £59.10) must be met by the successful applicant. Job Types: Full-time, Permanent Pay: £12.84 per hour Benefits: Casual dress Work Location: In person

JOB TITLE: Service Manager RESPONSIBLE TO: Chief Executive Officer HOURS OF WORK: 37 hours per week BASED AT: 11/13 Queen Street, Worksop, Notts, S80 2AN HOLIDAYS: 28 days - including statutory holidays (pro rata) SALARY : £34,000 per annum plus benefits Main Duties and Responsibilities Direct the work of Accommodation Officers and Wardens, ensuring that the team are working efficiently and effectively, providing continuity of service for clients. Ensure organisational standards are being met in the accommodation service across all Hope properties. Draw up rotas in advance for sign-off from the CEO. Monitor staff attendance and report absences promptly to the Management Team. Motivate the team through regular one to one supervisions and by modelling good practice. Monitor and manage team performance and progress reporting issues at the Management Team meetings. Identify staff training needs and submit requests to the Office Manager. Ensure adequate procedures are in place, policy is clear and understood by both staff and clients. Supervise the delivery of other services provided on site. Ensure that weekly property inspections are undertaken by the Wardens and that all health and safety requirements are being met, and they are reporting and recording any actions and concerns promptly to you on a weekly basis. Carry out monthly property inspections on all Hope properties. Work with the Office Manager to manage all Health and Safety issues. Assist in the recruitment and selection of staff. Undertake regular file reviews ensuring all client files are regularly updated and are maintained in line with Hope's requirements. Ensure that Accommodation Officers are monitoring the needs of clients, and monitor the initial and further risk assessments against the clients support plan to ensure progress is being made and monitored. Monitor Accommodation Officers caseloads and ensure that reports are completed thoroughly and accurately by the Accommodation Officer and in an acceptable timeframe. Ensure housing benefit and council tax applications are completed adequately and submit-ted in a timely fashion. Undertake disciplinary and grievance procedures as necessary. Undertake evictions if these arise. Develop assessment criteria to determine suitability of clients applying for accommodation, and confirm applications submitted by Accommodation Officer on behalf of clients. Deal with complaints from clients. Implement the warnings and exclusions' policy where necessary. Ensure work with clients is tangible and leads to positive outcomes, and that Accommodation Officers are recording all outcomes. Submit verified staff timesheets and rotas to the Finance Manager/CEO for payment. Take overall responsibility for the hostel petty cash system. Ensure client charges are received, recorded and received by Finance Manager. Identify Health and Safety issues and action in line with policy and procedures. Keep up to date Health and Safety records in line with regulations. Take overall responsibility for accurate risk assessment recordings and actions. Take overall responsibility for the safeguarding of accommodation service staff and clients. Keep up to date incident reports. Work in partnership with other agencies to ensure a high standard of service is delivered. Monitor equality and diversity, ensuring an accessible service to all clients. Attend case conferences, joint assessments and meetings as necessary and directed by the CEO. Promote the service to a wider community. Provide written monthly reports for management/board meetings as required by the CEO. Provide statistical information as required by the CEO. To respect the confidential nature of the work. To participate in appropriate training and staff development programmes. To promote and ensure the implementation and compliance with Hope's policies. To ensure that organisational services are delivered in accordance with Hope's equal opportunity policy. Meet the requirements of rota systems. Work closely with the Finance Manager/Deputy CEO in CEO absence. To be on the on-call rota and available, when on call, to be on site when required in an emergency. Person Specification Essential Experience of motivating and managing staff. Excellent writing skills with the ability to produce concise and relevant proposals with meticulous attention to detail. Proven work experience and in-depth understanding of funding procedures, rules and regulations. Ability to be flexible and your skills in problem solving. High standard of computer literacy (Excel, Word, Outlook). Ability to plan, prioritise and work within agreed timeframes. Excellent communication, presentation and interpersonal skills. A working knowledge of and commitment to, equal opportunities and anti-discriminatory practice. An understanding of the need and practice for confidentiality. Ability to work on your own initiative, as part of a team, under pressure and with high levels of self-motivation. A thorough understanding of adult safeguarding and working with vulnerable people. Experience in managing contracts including quality assurance of services and the importance of monitoring and evaluating services. Desirable An understanding of homelessness and relevant issues. Job Types: Full-time, Permanent Pay: £34,000 per year Benefits: Casual dress Company pension Schedule: Monday to Friday Weekend availability Ability to commute/relocate: Worksop: reliably commute or plan to relocate before starting work (required) Safeguarding Hope is committed to safeguarding adults and as part of our safe recruitment practice the successful applicant will be subject to a check with the Disclosure and Barring Service (DBS). The cost of the DBS check (currently up to £59.10) must be met by the successful applicant. Work Location: In person Reference ID: ServiceManager26

Main Duties: Housing Management, ensuring sign ups to tenancies, licencing agreements, taking payments etc. Carry out regular occupancy checks such as managing health and safety and ensuring correct occupancy numbers. Develop and maintain strong internal and external relationships. Attend appointments with clients where appropriate. Recognise signs of deteriorating mental health and initiate appropriate interventions to prevent a crisis. Regularly review action plans and risk assessments in line with Hope's policies and practice. Various administrative tasks. Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. What we are looking for: Experience of working with people of complex backgrounds, ex-offenders, people with mental health issues, substance misuse issues and challenging behaviours. IT Proficiency, ability to learn new software programs, basic Microsoft experience. Understanding of the housing and social needs of people with multiple and complex needs. Able to influence and negotiate positive outcomes with others. Hope is committed to safeguarding adults and as part of our safe recruitment practice the successful applicant will be subject to a check with the Disclosure and Barring Service (DBS). The cost of the DBS check (currently up to £59.10) must be met by the successful applicant.